Productive Collaboration - Esther Ridsdale

Productive Collaboration- The big challenge of

delivering with less

Esther Ridsdale

The challenge of delivering more with less

1. What happens when pressure mounts

2. Obstacles to moving forward together

3. Ways of tackling the challenge

What happens when the pressure mounts

1. Central / local pressure

=> Pendulum

2. Bureaucratic performance management

=> Waste and frustration

3. Silos and straightjackets

=> Loss of care & loss of

common sense from users’ perspective

Obstacles to moving forward together

1. We are conditioned to work as individuals

2. Our management systems inhibit collaboration and responsiveness

The Traditional Organization

Paradigm The Traditional Organization

Paradigm

CREATES & ENCOURAGES SILOS

Most organizations are organized functionally, but they need to operate cross-functionally.

We needs a common language to enable people to gain understanding of other’s jobs and problems.”

Dr Deming

Main_Idea

Move: From British Command & Control Paradigm

TRANSFORMED INTO SERVICES

PROVIDERS STAKEHOLDERS

FEEDBACK – EXPLICIT NEEDS of USERS and ENVIRONMENT

IMPROVE

TO WHOLE SYSTEM THINKING – paradigm shift!

LOCAL SYSTEM

USERS

Ways of tackling the challenge

1. Create the space

2. Get really, really good at joined up working

Ways of tackling the challenge

1. Reflective practice2. Joint strategic thinking at all levels3. Key skills in collaborative meetings;

collaborative strategy, planning & improvement

4. Collaborative management systems & processes

5. Models that help understand how the work works from end to end (as a system)

Helpful approaches

1. Continuous Improvement

2. Joint strategic thinking at all levels

3. Key skills in collaborative meetings; collaborative strategy, planning & improvement

4. Collaborative management systems

5. Models that help understand things as a system

Useful approaches

Continuous Improvement Working together across organizational boundaries to get things to work in a more joined up way.

Lean, Lean systems, or Lean Service

Main focus is improving the flow and reducing waste by focusing on the front line services and how they work from end to end.

Process Improvement;process design, redesign, Quality Management

Contain approaches and tools that can be very useful in enabling joined up approaches for designing and improving management processes within or between organizations as well as for improving front line services.

Process Management focus on getting cross-cutting organizational processes to work. A shift from or addition to traditional hierarchical management.

Learning Organization Approaches to embedding a culture of learning and joined up working into an organization. Best practice is inter-linked to the above systems thinking / process management based approaches.

Finding out more

Contact: [email protected]

Finding out more

www.ncvo-vol.org.uk/advice-support/collaborative-working

[email protected]

www.thecivilsocietyforum.org.uk

Resources

[email protected]

020 7520 2441

www.ncvo-vol.org.uk/advice-support/collaborative-working