Product Training: SeeClickFix Work

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Work

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SLA on Business Hours and Escalate to User

3New Settings on Categories

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Set Internal Only MembersNew roles allow you to add members to your

organization and keep their communications internal

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Find Requests at 90% SLA or Quick Filter to those that are Overdue

5Filter by SLA and New Statuses

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We’ve set a Workflow through Smart Prompts that keep the communication channels flowing.

6New Work Statuses & Smart Prompts

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Use the Mobile CRM to Quickly find Assignments and take action in the field.

7My Assignments = My Work

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Smart Prompts encourage internal communication and @mentions when Work is in motion.

8Assignees Move Work into In Progress

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Updates & Escalation on Overdue Requests

Assignees and Managers get Daily Emails that show Requests that are Overdue on their SLA, linking

directly to the CRM to take Action on.

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Bulk Update WorkBulk update with the new workflow statuses when

handling several requests at once.

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11Tell the Story with Clearer ReportsComing Soon…

Reports showing your success on meeting SLA and keeping work on track.

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What Features Would Help Your Organization?

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Talk with our Product Team

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How do we provide solutions to you?

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Our Solutions Team

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The Org

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Our Mission is to ListenGrow:

Partner City NetworkCitizen and City user adoption

Expand:Product Line (Work, Analytics)Touchpoints with adjacent systems already in place (CW, Cartegraph,

Lucity….)

Increase:The amount of solutions we can solve for our PartnersIntegration touchpointsRenewals

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Humbolt, SK Newell County and Brooks, AL

Suffolk, VA

Susquehanna

Vermont Transportation

Westland, MI Cambridge, MA

El Reno, OK

Clayton County, GA

Gallup, NM

Grand Haven, MI

Tukwila, WA

Merchantville, NJ

East Point, GA and Airport West

Cooper City, FL

Worker’s Lab

Essex, VT

National City, CA

West New York, NJ

Big Lake, MN

King County Parks, WA

Encinitas, CA

Bayside, WI

HMS Management

Scarborough, ME

Superior, CO

Antioch, CA

Gilbert, AZ

Fort Pierce, FL

Jeckyl Island, FL

Anne Arundel County, MD

Summit, NJ

Middletown, CT

Fort Dodge IA

Roswell, GA

Venice, FL

Killingly, CT

Bridgeport, CT

Topeka, KS

Broken Arrow, OK

Beaumont, TXBeaumont, TX

The Landings, GA

Washtenaw, MI

BlueStone Mgt, IL

Rochester, MI

Shorewood, MN

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The Ground Game

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SeeClickFix works better when neighboring towns / overlapping jurisdictions use it together.

Please Help us help you!

We need your help !

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Catch up with SeeClickFix again and again ….

Int’l City/County Mgt Assoc (ICMA)Kansas City, MO Sept 25-28

National League of Cities Conference (NLC) Pittsburgh, PA Nov 16-19

Regional User Summits:Florida? Georgia? Michigan? Please share your thoughts !

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Thank You

Caroline

Amanda

DerikJosh

Andrew

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