Product Support Jason Nelson N. America Product Support Manager Major Accounts.

Product Support

Jason Nelson N. America Product Support Manager

Major Accounts

Agenda

Customer Website – Technical Information– Public information– Private website – My Tools

• Engine News• SIS Web • PartStore Link • Warranty Registration Process • Technical and General Information

Agenda (Continued)

Cat® Parts Solutions– Gas engine upgrades– Gas and diesel overhaul kits– Diesel engine upgrades– Remanufactured components

Training

Customer Website

www.catoilandgas.cat.com

Latest News & Press Releases

Latest Parts & Service

Information

Select a Product by

Industry orApplication

Locate a Caterpillar Dealer

Anywhere in the World

Search Toolwww.catoilandgas.cat.com

Offshore Drilling Industry Page

Entire Product Line-up for

OffshoreIndustry

Land Drilling Industry Page

Entire product line-up for Land Drilling

Industry

Entire Product Line-up for Land Drilling

Industry

Well Service Industry Page

Entire Product Line-up for Well Service

Industry

Gas Compression Industry Page

Entire ProductLine-up for

Gas CompressionIndustry

Gas Engine Rating Pro

(GERP)

Gas Compression Product Page

Features & Benefits

Brochures

Specification Sheets

WarrantyStatement

UpgradeInformation

My Tools

Getting Access to My Tools

My Tools Available on www.catoilandgas.cat.com Requires a Login ID – Caterpillar Corporate Web Security

(CWS) “My Tools” Includes Access To:

– Engine News – SIS Web access – PartStore access from single link – Technical and General Literature– …more to come

Available to Caterpillar Oil and GasCustomers… contact us

Login

Login to My Tools

Login with Username and

Password

Login to My Tools

My ToolsSection

My Tools Access

My Tools Website

Engine News

Provides Technical Updates on Product and Parts Weekly Articles Archived Online Email Notification Subscriptions Paper Copies No Longer Available

Enter email Address for Notifications

Archived Articles

Engine News Update Descriptions

NEW! Engine News articles will now be published on a daily basis, as needed and posted online. Your email notification will continue to be once a week, but you will be able to access the latest issue online without waiting for the notification. Article highlights will also be included in your email notifications.

October 20 Highlights: Torque for the Fuel Cooler Connections for C9 and C15 Engines A New Version of Caterpillar Electronic Technician (ET) Better Supports

G3400 and G3500 Engines

October 23 Highlights: New Procedure for Disconnecting the Battery Cables on Generator Sets A New Drive Idler Shaft Must Be Used on Some 3408 and 3412 Engines

Technical Issue Resolution

Local Cat Dealer Involvement Dealers Populate Global IT Systems with Information Caterpillar Uses 6 Sigma Methodology to Resolve Issues

Based on Facts and Data Working to Maximize Your Uptime

SIS Web

Service Information System (SIS)

Access to 1 Million Part Numbers, 1.3 Million Graphics, and Thousands of Parts and Service Documents

SIS Includes…– Operation & Maintenance Manuals, Parts Manuals, Safety

Information, & Engine News

Access through My Tools

1. Enter Engine Serial #

Service Information System (SIS)

2. Click on Document Structure:

Op. & Maint. Manuals, Parts Identification,

Engine News

Service Information System (SIS)Parts Lookup

PartStoreTM

What is PartStoreTM ?

PartStoreTM = Ordering Parts Online

SavedPart Lists

PartStoreTM = Ordering Parts Online

Create New Lists

My Cat® Dealer PartStoreTM

Customer access to multiple Cat Dealer PartStores From a Single Link on www.catoilandgas.cat.com!

ONE Login ID and Password!

My Cat Dealer PartStoreTM

Single link to all your Dealer PartStores

How to Register for PartStoreTM Access

Log into “My Tools” on www.catoilandgas.cat.com Click on PartStoreTM Registration Select Cat Dealer Continue Registration Process

– A notification will be sent by the Cat Dealer PartStoreTM Admin when registration completed

The “My Tools” login ID is now Registered for PartStoreTM

Online Engine Warranty Registration

Online Engine Warranty Registration

Why?– Challenge to know when products go “in service”– Challenge to know where the product is delivered

Solution: – Customer enabled online warranty registration– Provides Caterpillar with the in-service-date– Minimizing confusion and downtime

Online Engine Warranty Registration

Online Engine Warranty Registration

Engine/Transmission is Now Registered In-service Date is Now Established Downtime is Minimized

Technical and General Literature

G3600 Best Practices Document

– Operation and Maintenance Focus

– Simplified information

Engine Storage and Preservation Guide

In Summary

Caterpillar is Committed to Providing you Access to Technical Information

Web Access to Information Through “My Tools”– www.catoilandgas.cat.com– SIS Web, PartStore, Engine News, Technical and General Information– Specific product information applicable to your fleet

In Summary

Information Intended to Enable You to Work with the Local Cat Dealer

Please take a My Tools Automated Registration Card Contact your Cat Dealer or Account Manager Today

Caterpillar Parts Solutions

Isaac FoxCaterpillar Global Petroleum

Product Support

Agenda

Solutions Created to Meet Customer Needs Caterpillar Parts Solutions

– Gas Engine Upgrades– Gas and Diesel Overhaul Kits– Diesel Engine Upgrades– Remanufactured Components

Please let us know if you have other needs!

G3500 Engine Controls Upgrade

Upgrade from EIS Electronic Ignition System to ADEM™ A3 Engine Electronics with Air-Fuel Ratio Control and NOx sensor

Upgrade from A3 with O2 Sensor to A3 with NOx Sensor

Improved Control of NOx Emissions

Improved Diagnostics and Interface

2.0 3.0

NSPSReconstructed

NSPS7/07

1.5

EIS w/AFRC

A3 w/AFRC (O2 Sensor)

A3/NOx

NOx Emissions, g/bhp-hr

“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.

G3508 Upgrade – Single Turbo

Upgrade to A3 Engine Electronics with Air-Fuel Ratio Control and NOx Sensor

Improved Altitude, Turn-down, Ambient, Power

Improved Control of NOx Emissions

Improved Diagnostics and Interface

2.0 3.0

NSPSReconstructed

NSPS7/07

1.5

EIS w/AFRC

A3 w/AFRC (O2 Sensor)

A3/NOx

NOx Emissions, g/bhp-hr

Performance Summary with the Conversion (100°F / 38C) Before After

Power, bhp (bkW) @ 1400 rpm 630 (470) 670 (500)Engine Efficiency BTU/bhp-hr (MJ/kW-hr) ISO 3046/1 7550 (10.80) 7510 (10.64)Maximum Operating Altitude without Derate, ft (m) <500 (<150) 2600 (780)Maximum Operating Altitude with 25% Speed Turndown, ft (m) 0 (0) 12000 (3600)Fuel Methane Number Range without Derate (CAT MN) 45-100 45-100NOx Not-to-Exceed Emissions Level, g/bhp-hr (g/kW-hr) 4.2 (5.6) 2 (2.7)Nominal NOx Emissions Level, g/hp-hr (g/kW-hr) 2 (2.7) 1.5 (2.0)

“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.

G3500B Upgrade – Ultra Lean Burn

Upgrade to G3500B 1.0g NOx and 0.5g NOx Ratings

Available Increase hp per Site Improved Fleet Flexibility Improved Fuel Economy, Altitude

Capability (1.0g Rating) Significant Upgrade

– Includes heads, pistons, air system, more

– Upgrade performed with major overhaul

1.5 2.0 3.01.00.5

EIS w/AFRC

A3 w/AFRC (O2 Sensor)

A3/NOx

NSPSReconstructed

NSPS7/07

ULB

DFWNSPS7/10

NOx Emissions, g/bhp-hr

ULB

“DFW:” Emissions limits set by the Texas Commission on Environmental Quality for counties in the Dallas / Fort Worth area“NSPS:” Relating to emissions limits dictated by the US EPA New Source Performance Standards for Spark Ignited Engines, 40 CFR Parts 60, 63, 85, et al.

G3500 Advisor Panel Software Upgrade

Panel FeaturesExisting

S/WNewS/W Benefits

Set up the engine without ET No YesSimplifies maintenance and repair; reduces need for additional hardware and software to troubleshoot or adjust the engine - See List!

Configure emissions-related parameters No Yes Allows adjustment of AFRC and desired NOx settings

Password protected configuration screen N/A YesPrevents adjustment of emissions parameters by unauthorized personnel

Virtual Gauges No YesGraphical display of key operating parameters makes engine operation and configuration simpler

Panel and software stay with engine N/A YesEliminates compatibility concerns - technicians will not have to worry about whether they have the right version of Cat ET when they visit a site.

Fault codes and full-text descriptions available in panel

Yes Yes Simplifies diagnostics and troubleshooting

Clear active fault codes using panel No Yes Simplifies diagnostics and troubleshooting

Upgraded Advisor Panel Allows End Users to Take Advantage of a Wide Variety of Setup Parameters Timing Control

– First desired timing– Second desired timing

Speed Control – Low idle speed– Minimum engine high idle speed– Maximum engine high idle speed– Engine acceleration rate– Rated engine speed– Desired speed input configuration– Governor type setting– Engine operation type– Governor gain factor– Governor stability factor– Governor compensation factor– Engine load timing map

Engine Load Calibration – Full load intake manifold pressure– No-load intake manifold pressure

Air/Fuel Ratio Control – Emissions feedback mode configuration– Desired engine exhaust NOx level setting– Air/fuel proportional gain– Air/fuel integral gain

Start/Stop Control – Starting system type– Driven equipment delay time– Crank terminate RPM– Engine purge cycle time– Cooldown duration– Cycle crank time– Engine overcrank time– Engine speed drop time– Engine pre-lube timeout period– Engine post-lube duration– Engine prelube

Monitoring and Protection – High inlet air temperature engine load set point

All configurable parameters can be protected by a PIN (numerical password)

Configure the Engine without Cat ET

Configuration Menus Allow Adjustment of Engine Settings

User Configurable Password Protects Configuration Menu

No Need to Bring a Laptop with Cat ET!

G3600 A3 Upgrade

Introduced in 2002 – Hundreds Converted! Improved Reliability Compared to

Engine Supervisory System (ESS) Significantly Improved Uptime Improved Troubleshooting Expandable/Retrofittable Available for All G3600 Models

G3600 VTC Turbo to TPS Turbo Upgrade

Upgrade Introduced in 2005 Reduced Fouling Risk Longer Life Improved Uptime

Upgrade Turbo, Aftercooler, and ECM with Latest Software to Get 0.5g NOx

G3300 Overhaul Kits

One Part Number Competitive Pricing Genuine Parts Backed by Cat Gas

Engine Parts Warranty

6.25" Bore Overhaul Kits (D379, 398, 399)

Multiple Configurations Available to Suit Customer Preferences

Competitive Pricing Genuine Parts Backed by Cat Parts

Warranty

D3600 Mechanical to Electronic Injection

Reduced Maintenance Costs– Eliminates mechanical synchronization of the

injectors– Eliminates governors/actuators maintenance

More Efficient Engine Operation*– ADEM A3 enables customer programmable

features – Improves fuel economy

Reduced Emissions*– Reduces NOx emissions with optional software

upgrade– IMO-II compliant with hardware/software upgrades

*Not applicable to some engine configurations

Reman – Video

Reman – Oil & Gas Product Offerings

Cost-effective Solution – Typically 40%-60% of New Price Designed to Complement Dealer Offerings Worldwide Warranty Coverage from Caterpillar Products Include:

– Generators– Short blocks– Cylinder heads– Starters– Crankshafts– Cylinder packs– Engine Control Units (ECUs)– Alternators

– Oil coolers– Turbochargers– Unit injectors and fuel nozzles– Fuel injection pumps and

governor groups– Water pumps– Oil pumps

IMO Certification Status of Reman Parts

Reman Products Provide Cost-effective Solutions IMO Certifications Have Restricted Availability to Offshore

Applications Caterpillar Has Been Working with Certification Societies to

Make Remanufactured Parts Available to Offshore Customers– First GL approval, then ABS and DNV– GL certification of most components has been received for

3600/3500/3400– Certification of key facilities is expected this year

Products Created to Meet Your Needs

Global Petroleum Creates Solutions to Meet Customer Needs We are Constantly Evaluating Opportunities

– Diesel upgrades– Aftertreatment retrofits– Remanufactured products

Contact your local Cat Dealer with requests

* More information available from catoilandgas.cat.com and your local dealer

Training

Training

Cat Dealers and Caterpillar Offer Training to Customers Challenges to Complete Training Exist

– Identifying classes – scheduling people – finding locations – tracking results, etc…

Caterpillar is Committed to Improving Training Options

Training

Training Available Today Instructor Led Training (ILT) and Web Based Training (WBT)

– ILT typically has multiple WBT prerequisites– WBT available from ALL Cat dealers– ILT available from Cat dealers and Caterpillar

Cat Dealers Administer All Training Options

Training Need Example…

Customer Needs Five Technicians to Obtain Training on Electrical and Electronic Diagnostics

Solution: Caterpillar Offers ILT Class #26679 Electrical/Electronics

– 36-hour instructor led class – Prerequisites include 7 WBT classes (12 hrs 40 min of material)

Customer Contacts the Local Cat Dealer to Get Started

Training

In Response to Customer Requests

Simplified Current Course Offerings

Please Take a Copy of the Menu

Thanks!

Information contained in this publication may be considered confidential.Discretion is recommended when distributing.

Materials and specifications are subject to change without notice.CAT, CATERPILLAR, their respective logos, ADEM, PartStore, “Caterpillar Yellow” and the “Power Edge” trade dress, as well as

corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.

LESW0027-00 (11/09) 2009 CaterpillarAll rights reserved.