roduct & Supply Chain Improveme Bernard Lauras Airbus IAQG General Assembly Oct 9 th , 2013
Dec 24, 2015
Product & Supply Chain Improvement
Bernard LaurasAirbus
IAQG General AssemblyOct 9th, 2013
• Product & Supply Chain Improvement Team • PSCI Strategic Objectives• SCMH Status• Future SCMH evolution• PSCI Tactical Objectives status• Summary & Support Needed
Content:
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Product & Supply Chain Improvement Team:
Sector Leaders• Bernard Lauras (Airbus)• Dale Gordon (Aerojet
Rocketdyne)• Christian Buck (Safran)• Deborah Oberhausen (UTC)• Motoko Iwadare (MHI) interim
IAQG Contractors• Darryl Hue (contract
just ended)• Susan Parsons
IAQG Stream Leader• Bernard Lauras (Airbus)
Product & Supply Chain Improvement strategic objectives
• Reduce the number of customer specific requirements flowed to the supply chain
• Increase confidence that being 9100 series certified will improve quality and delivery performance and reduce surveillance costs
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Focus on “How” through SCMH
91XX
Requirements
91xx9131
91039102
Links to
SCMH Guidance material, tools, training
Includes
Providing guidance material and best practices on how to meet requirements and achieve objectives
Inputs for new revision of 91XX
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Recently Published/Updated (since last IAQG meeting)
• Chapter 8: Introduction to Advanced Product Quality Planning (APQP) – July 13 (minor revision incorporated this week)
• Link to IAQG dictionary added
SCMH Project Status
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SCMH Project StatusActive projects
• Chapter 5: Planning of Product Realization (Plant,material, skills and capacity planning) On hold. Intend to revise scope and re-launch
• Chapter 8: Advanced Product Quality Planning APQP – Phase 2 Details (element descriptions and checklists) expected Nov 13
• Chapter 10: Counterfeit and Suspect Unapproved Parts Prevention expected year end
• Chapter 11: Process Mapping (VSM based) expected year end
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SCMH content• Cancelled “Preventive actions”
– New revision of 9100 will remove focus on preventive action
– Partly covered in Root Cause Analysis and Problem Solving (Step 7 – Standardise and Transfer the Knowledge Across Business)
– APQP / PPAP also refers to prevention by focusing on process robustness along life cycle from design to production
• Moved “Counterfeit and unapproved part prevention” from chapter 10 (Customer Support) to chapter 11 (Business Management & Customer Satisfaction Monitoring)
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Appendices 10. Customer Support (Control of service operations)
11. Business Management & Customer Sat. Monitoring
4. Suppliers sourcing selection & approval
2. Contract Requirements & Flow Down
5. Plant, material, skills, capacity planning & scheduling
6. Order Management and logistic (Internal & external)
1. Sales, Master Scheduling & Sequencing
3. Design & Development
7. Manufacturing and Inspection 8. Supplier operational management and product
validation
9. Control of non conformities, corrective and preventive actions
• Requirements & Flow Down Templates
• Contractual Requirements Review & Management Guidance
• Supplier Selection and Capability Assessment
• Product Performance Detailed Assessment Checklists
• 9100 Rev C Deployment Support• People Capability PCAP 001• Link to ICOP Overview• 9100/SSCA/PPDAC Comparison• IAQG dictionary
• 9103 Material for Key Characteristics
• 9102 Material for First Article Inspection
• Foreign Object Debris (FOD)
• Notification of Change Tool• Supplier Quality Mgt Basics• Sub-tier Supplier Control
Management• Advanced Product Quality
Planning (APQP)
• Root Cause Analysis & Problem Solving
• Control of non conformities
• Order Management and logistic
• Work Transfer• Configuration Mgmt• Risk Management• Delivery Metrics Definition
• Master Scheduling
Work In ProgressAvailable
• Planning of Product Realization (Plant, material skills and capacity planning)
• Special Requirements & Critical Items
• Software Guidance (9115)• Quality Aspects of New Product
Development
Future
• Process Mapping (VSM Based)• Counterfeit & Suspect
Unapproved Parts
Supply Chain Management Handbook Content –Based on the Product Life Cycle
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How to access SCMH ?
www.iaqg.org
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How to access SCMH ?
Direct access to SCMH page
www.iaqg.org/SCMH
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How to access SCMH ?
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Detailed content and direct access to procedures, training presentations, templates, forms, etc
How to access SCMH ?
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SCMH Hit Counter (Sept. data)
•77,000 visitors since start of tracking (Yokohama IAQG, Oct 2008)
• 12,600+ since Spring 2013 IAQG Meeting (stable)
•Downloads since Fall IAQG meeting • 12,700+ avg. per month (was
10,400: increased awareness of the SCMH
A p p e ti te fo r t h e S C M H i s r e a l
& g r o w i n g !
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e-SCMH Visitor Tracker
0 20006100
1090017125
24200
38125
47200
54880
68753
77000
0
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20000
30000
40000
50000
60000
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90000
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its
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Website Hits
Number of hit (accum.)
Promotional Campaign
New Website
Webinars
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SCMH Survey Results1005 as of Sept. 2013 (163 since April 2013)
• 92% Users found the SCMH “Very Useful”/”Useful”• 81% are “likely”/”very likely” to use the information in
company procedures• 70% are “likely”/”very likely” to share or use the material with
their suppliers • 82% find the SCMH “Easy”/”Very Easy” to navigate.• 94% of users will recommend the SCMH to others
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G l o b a l fe e d b a c k f r o m u s e r s i s v e r y p o s i ti v e
SCMH Awareness Webinars• Launched 2 Pilot SCMH Awareness Webinars
– Content: Overview of the SCMH and focus on one specific section• Foreign Object Debris FOD Sept. 17th
• Sub-tier Supplier Control Management Sept 19th
• 25 Seats made available for the pilots
– Requests to attend exceeded the 25 seats within the first 48 hour– Participation less than expected (unexpected cancellations – free?).
• One or two more pilots before year end with improved registration process (“first come – first serve”)
• Positive feedback from participants so far Decision for deployment will be made in Jan 14
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Process to select future SCMH sections • Launching any new section should be based on need /
added value for the industry, level of available support, etc• Letter was sent few days ago to all IAQG members
(based on IAQG roster) to ask proposing new topics– Based on 9100 chapters that are more frequently subject of
findings during ICOP audits
– Any other ideas?
• Same survey is accessible in e-SCMH
Low feedback so far Please have a look and answer
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Need to gather data from SCMH users• First time visitors (who are they?)
• First download of a SCMH material (requiring e-mail address registration)
• Asking few questions about industry, business, how got knowledge of SCMH, etc.
• Allowing generating e-mail listing of users
Ensure better alignment between SCMH content and industry expectations
e-SCMH enhancement to come Registration process (e-mail address) User rosterSurvey and associated reporting functionAutomatic announcement or invitation at SCMH opening
SCMH Evolution
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• Potential new sections if adequate support from IAQG members– Capacity Management, Ordering and Logistics (new name for
merged Sections 5 and 6): Need project leader and team members – Off site support: Need project leader and team members– Certificate of Conformance: Leader found, Need team members– Delegated Product Release Verification (DPRV). Team available
• Should we change SCMH structure ?– Proposal made by PSCI team to move from “Product life cycle” to
“Process approach”– Will be discussed in Jan 14 SWG meeting
# 2013 Objectives Status
PSCI 1Define a way of working to support new 9100 revision (provide recommendations about future content). Target End Feb 13Provide first inputs to Requirement stream: Target: July 13
PSCI 2 Publish 4 new SCMH sections
PSCI 3Identify better process to select future SCMH sections (based on need / added value for the industry, level of available supports, etc): Target date: Montreal IAQG
PSCI 4
Review mechanism to identify if and how to subcontract SCMH related activities (step approach based on value / availabilities of resources and S/C costs): Target date: First ideas Moscow IAQG, completed Montreal IAQG
PSCI 5Launch SCMH 2 webinar awareness pilots and propose plan for further development based on users feedback: Target Montreal IAQG
Off plan, not recoverable
Closed
2013 Tactical ObjectivesProduct & Supply Chain Improvement
Closed
On plan Off plan, but recoverable
Closed
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Summary and Support Needed• SCMH usage is increasing with real satisfaction from users
• SCMH material development and advertising continues
• Need help to complete and promote SCMH
– Provide direct support and participate to writing team
– Express your ideas regarding content
– Communicate awareness of the SCMH throughout your companies and your supply chain!
– Use the SCMH Survey and provide feedback
• PSCI team aligning its activities to the IAQG strategy in coordination with other streams
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Questions ?
Back-up slides
Potential new sections – Outcomes of PSCI Montreal face to face meeting
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• Off-site work requirements– Problem Statement: Lack of effective management of personal from outside
companies performing activities at customer locations.– Scope: Guidance on how to ensure that personnel performing off-site work (at
customer’s facility) have access to all necessary data and specific customer requirements and have adequate qualifications and training / awareness to perform their tasks (including local rules, environmental and safety conditions.)
– Mentor: Bernard Lauras– Leader: Open– Facilitator: Sue Parsons– Team Members:
Potential new sections – Outcomes of PSCI Montreal face to face meeting
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• Certificate of Conformity– Problem Statement : missing data, weak in details– Scope: Minimum requirements for a C of C including a proposed template
(w/minimum mandatory fields)
– Mentor: Debbie Oberhausen– Leader: Gerald Lindlbauer– Facilitator: Sue Parsons– Team Members: Raymond Wright
Potential new sections – Outcomes of PSCI Montreal face to face meeting
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• Delegated Product Release Verification (DPRV)– Met Future 9117 standard writing team– Want to add guidance and forms into SCMH – Material expected Feb 14
•Hits are heavier where more and new material exists, i.e. Training, Forms & Checklists
May 2013
Sept 2013 Stable
SCMH Chapter Hits – Sept. 2013
Ch.1 Schedule8%
Ch.2 Con-tract8%
Ch.3 Design11%
Ch.4 Sourcing9%
Ch.5 Plan2%
Ch.6 Order1%
Ch.7 MFG.16%
Ch.8 Supplier15%
Ch.9 Non Conf.8%
Ch.10 Support
1%
Ch.11 Business15%
Appendix6%
Ch.1 Schedule8%
Ch.2 Con-tract8%
Ch.3 Design10%
Ch.4 Sourc-ing9%
Ch.5 Plan2%
Ch.6 Order2%Ch.7 MFG.
15%
Ch.8 Supplier
10%
Ch.9 Non Conf.9%
Ch.10 Support
1%
Ch.11 Business
19%
Appendix7%
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• 7.2.2. Review of Requirements Related to the Product: Add notion of deviations/exceptions to customer requirements and need to record them
• 7.1.4 Control of Work Transfers and 7.3.7 Control of design and development changes: Add notion of risk management and criteria for information to the customer prior to work transfer or design change
• 7.5.1.4 Post-delivery support: Clarification regarding need to verify that personnel performing off-site work have access to all specific customer requirements and have adequate qualifications and training / awareness to perform their tasks
• 7.4.1 Purchasing process: Add that the organisation shall ensure that customer, regulatory and statutory requirements are adequately flowed to its suppliers and it shall have a process to verify they are fulfilled by its suppliers and their sub-tier suppliers
• 7.4.1 Purchasing process: Add requirement concerning measures to be taken to prevent and detect use of counterfeit parts and unapproved products (incl. flow down to their suppliers and regular monitoring).
9100 additions proposed by PSCI
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CUSTOMER
Market & Sell
Make (incl. Assemble & test)CustomerSupport
Design & Develop
Buy
Deliver
CUSTOMER
CUSTOMER
Deliver
Sales Operations Service
Common understanding of the scope of Supply Chain Process
Plan & Manage
Stakeholders relationship and communication
CUSTOMER
CUSTOMER
CUSTOMER
New SCMH structure and content
Market & Sell1
Make (incl. Assemble & test)3
Buy4
Deliver5
CustomerSupport6
Plan & Manage7
Stakeholders relationship and communication8
Design & Develop2
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Appendices
• Master Scheduling
• 9103 Material for Key Characteristics
• 9102 Material for First Article Inspection
• Counterfeit & Suspect Unapproved Parts
• Supplier Selection and Capability Assessment
• Product Performance Detailed Assessment Checklists
• Supplier Quality Mgt Basics• Sub-tier Supplier Control Management
• Control of non conformities
• Foreign Object Debris (FOD)
• Work Transfer• Root Cause Analysis & Problem
Solving• Process Mapping (VSM Based)
• Advanced Product Quality Planning (APQP)
• Risk Management
• Requirements & Flow Down Templates • Contractual Requirements Review & Management Guidance
• Configuration management • Capacity Management, Ordering and
Logistics
• 9100 Rev C Deployment Support• People Capability PCAP 001• Link to ICOP Overview• 9100/SSCA/PPDAC Comparison• IAQG dictionary
• Off site support
• Special Requirements & Critical Items• Quality Aspects of New Product Development• Notification of Change• Software Guidance (9115)
• Delivery Metrics Definition• Certificate of Conformance• Delegated Product Release
verification
Sections already in progress Future sections to be launched
Not yet validated by SWG