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+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Product Questionsfor Magento 2
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Table of contents
Getting Around.......................................................................................................................................3
Introducing Product Questions...............................................................................................................3
Extension Logic..............................................................................................................................................3
Q&A on the Storefront...........................................................................................................................4
'Product Questions' Tab on Product Pages......................................................................................................4
Customer Account..........................................................................................................................................6
Backend Configuration...........................................................................................................................7
Extension Settings..........................................................................................................................................7
General Settings..............................................................................................................................................7
Interface Settings............................................................................................................................................8
Notification Settings.....................................................................................................................................10
Managing Questions.....................................................................................................................................11
Questions by Product....................................................................................................................................15
Uninstalling Product Questions............................................................................................................16
Manual Removal...........................................................................................................................................16
Automatic Removal (via Composer)............................................................................................................16
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Getting Around
Magento 2 Product Questions appends a tab to product pages from where customers can ask public and private questions, provide answers to the existing ones, give rating to individual questions and answers. Store admins can decide which questions should be published, made private or public, or rejected and inform customers about their question / answer updates by email. Additionally, the extension shares questions between store views, all or selected products.
Compatibility: Magento Open Source 2.1.X - 2.3.X, Magento Commerce 2.1.X - 2.3.X
Introducing Product Questions
The Product Questions extension offers a communication platform with the following functionality:
● Public/private questions;
● Answer manual/auto approvals;
● Q&A helpfulness voting;
● Guest questions;
● Email notifcations;
● Question sharing.
Extension Logic
The module introduces a new tab to product pages - 'Product Questions'. The tab containsthe communication area where customers can ask new questions, provide answers, rate thehelpfulness of questions and answers, sort questions by rating/date.
Each new user's question/answer gets the 'pending' status. It is stored in the 'Manage Questions' dashboard waiting for an admin's approval (or rejection).
Customers can monitor all their questions/answers in the separate 'Product Questions' tab added to their profle page.
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
In the admin area, the module conditionally consists of the 'Manage Questions' dashboard and the 'By Product' grid. From the dashboard, the admin can manage all customer questions and add the new ones. The grid shows questions by related products.
The admin can edit the content of questions/answers, approve, reject, or delete them, make questions public or private. Each question can be shared among multiple products or all products at once.
The additional 'Configuration' menu sets ask/answer and rate permissions for guest users. Besides this, the admin can set up several automation options, defne the look of the Q&A tab, and handle the email notifcation parameters.
Q&A on the Storefront
'Product Questions' Tab on Product Pages
The 'Product Questions' tab is located on all product pages. It stores all questions and answers related to the corresponding product. Answers can be provided only for the previously approved questions.
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
To ask a new question, one should click on the corresponding button at the top right of the section. By clicking on the button, users will see a special form from where they can send questions.
The extension submits both public and private questions. Once the question has been
specifed, it can be sent for an admin's moderation by clicking .
By default, all questions are public. To make a question private, one should tick the 'Private Question' box before sending it.
Besides asking questions, users can provide answers to the already existing ones. To give
an answer, one should click below the corresponding question.
Users can rate each question and answer. The provided rating system serves as an additional sorting parameter along with the date the question/answer was posted.
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Customer Account
The 'Product Questions' tab in a customer account lists all the customer's questions askedand the answers given to other questions.
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Here customers can see whether their questions have been answered or whether a particular question or answer has been published.
Moreover, with the Product Questions extension, users can subscribe to email notifcationsabout the question and answer updates. The subscription is independent of questions and answers and can be canceled anytime.
Backend Configuration
Extension Settings
The confguration process starts with setting up the main module's parameters located under Stores > Configuration > AHEADWORKS EXTENSIONS > Product Questions.
The provided parameters are divided into three sections: General Settings, Interface Settings, and Notification Settings.
General Settings
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+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
● Who Can Ask Questions from Product Page – defnes who can ask questions: only the registered users or all users;
● Who Can Answer Questions for Product Page – defnes who can answer questions: admin only, registered customers, the customer who purchased the products, or all customers;
● Approve Answers Automatically – if set to 'yes', all users' answers will be approved automatically;
● Guests can rate – if set to 'yes', guest users will be able to rate questions and answers;
● Subscribe customers to Product Questions emails automatically – defnes if users will be automatically subscribed to Q&A email alerts;
● Customer-defined question visibility – if set to 'No', users won't be able to defne their questions' visibility.
Interface Settings
● Number of questions to display – defnes the number of questions to be displayed in the 'Product Questions' tab on product pages;
● Number of answers to display – defnes the maximum number of answers to be displayed below each question upon expanding it;
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
● Display URLs as links – defnes if ULss provided by users in their questions and answers should be clickable;
● Default questions sort by – defnes how questions are sorted by default (by rating or date);
● Default sort order – defnes if the sort order should be ascending or descending.
Once the extension has been confgured, click at the top right of the
'Configuration' page.
https://marketplace.magento.com/partner/Aheadworks
If the number of answers provided for the question exceeds the value defned in the 'Number of answers to display' feld, the next X answers will be shown upon clicking on the 'Next Answers' active link. X stands for the specifed value.
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Notification Settings
● Send admin notifications to this email address – an email address where all admin Q&A notifcations should be sent;
● Email Sender – defnes the email sender;
● Admin notifications about new questions – defnes the email template for new question admin notifcations;
● Admin notifications about new answers – defnes the email template for new answer admin notifcations;
● Customer notifications about new replies to their questions – defnes the email template for new reply customer notifcations;
● Customer notifications about the questions status change – defnes the email template for question status change customer notifcations;
● Customer notifications about the answer status change – defnes the email template for answer status change customer notifcations;
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
● Auto-Responder to customer about his new question – if enabled, defnes the email template for new question customer auto-responders;
● Auto-Responder to customer about his new answer – if enabled, defnes the email template for new answer customer auto-responders;
● Remove the web copies of the emails older than X days – defnes how long email web copies should be stored in the store's database.
Managing Questions
To access all submitted questions, go to Marketing > Product Questions by Aheadworks> Product Questions.
The 'Manage Questions' grid contains data about all customer/admin questions. The data is split into the following columns:
● Question - the question asked;
● Product - the product the question relates to;
● Status - the current question status (published, pending, or rejected);
https://marketplace.magento.com/partner/Aheadworks
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● Visibility - the question's visibility status (public or private);
● Total Answers- the total number of answers given to the question;
● New Answers - the new, 'pending' answers given to the question;
● Rating - the question's rating given by users;
● Author - the author of the question;
● Date - the date the question was asked;
● Asked From - the store view where the question was asked;
● Action - the action an admin can make to the question (publish pending questions).
From the 'Actions' box above the grid, you can publish, reject, delete, make public or private the selected question(s).
To edit the question, click on the required one in the 'Question' column. The values in this column are presented in the form of an active link to the 'Manage Question' page.
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+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
The page is divided into the two tabs: General and Sharing Options.
From the 'General' tab, you can change the question's visibility status, rating, question's content, add answers, edit answers one by one, moderate answers individually: delete, reject, or publish them.
In the 'Sharing Options' tab, you can share questions.
Each question can be shared among multiple store views and products: all products, selected products, or with a certain product.
Besides moderating customer questions, you can ask own questions and provide answers to
them. For this purpose, click above the grid.
https://marketplace.magento.com/partner/Aheadworks
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The functionality provided on the 'New Question' page is pretty basic so you can quickly create new questions. In the 'General' tab, you can specify the answer and question to it in the corresponding felds, defne the question's status and rating.
As in the case with customer questions, the 'Sharing Options' tab shares your questions among store views and products.
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Questions by Product
You can conveniently view questions by related products in the 'By Product' grid.
The information in the grid is divided into the following columns:
● Product - the product's name;
● SKU - the product's SKU;
● Total Questions - the total number of questions related to the product;
● Shared Questions - the number of questions shared with the product;
● Product Only Questions - the number of the product's unique questions;
● Actions - the actions that can be performed with the product (view the product or edit it).
https://marketplace.magento.com/partner/Aheadworks
+1 (646) 480 - 0154 (US)+44 (20) 8133 - 0154 (UK)
Uninstalling Product Questions
Manual Removal
1. Disable the module by executing the following commands:
2. Lemove the extension fles from the following folder:
Automatic Removal (via Composer)
1. Disable the module by executing the following commands:
For an in-depth look visit Product Questions demo store at the extension’s product page.
Feel free to contact our support team with any questions:
Submit a help desk ticket
Call us:
US: +1 (646) 480 - 0154
UK: +44 (20) 8133 - 0154
https://marketplace.magento.com/partner/Aheadworks
php bin/magento module:disable Aheadworks_Pquestion php bin/magento setup:upgrade
app/code/Aheadworks/Pquestion
php bin/magento module:uninstall Aheadworks_Pquestion
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