Product Knowledge

ProductKnowledg

e

Four Levels

Evaluating Training Programsby Dr. Donald Kirkpatrick

Four Levels

Evaluating Training Programsby Dr. Donald Kirkpatrick

4.

3.

2.

1. Reaction

ReactionWhat kind of reaction did you get from the participants?

How do the participants feel about the program?

(Customer Satisfaction)

Four Levels

Evaluating Training Programsby Dr. Donald Kirkpatrick

4.

3.

2. Learning

1. Reaction

LearningTo what extend did the participants increase knowledge, improve skills, and/or change attitudes?

(Pre & Post Testing)

Four Levels

Evaluating Training Programsby Dr. Donald Kirkpatrick

4.

3. Behavior

2. Learning

1. Reaction

BehaviorTo what extent did their job behavior change?

(Observation)

Four Levels

Evaluating Training Programsby Dr. Donald Kirkpatrick

4. Results

3. Behavior

2. Learning

1. Reaction

ResultsWhat final results occurred?

Tracking & Measuring

(Quality, quantity, safety, sales, costs, profits, ROI)

Four Levels

Evaluating Training Programsby Dr. Donald Kirkpatrick

4. Results

3. Behavior

2. Learning

1. Reaction

What are the most common resources available today?

Seminars and Lectures

Books and Magazines

Night School Courses

University Extension Courses

They are all good…… But they lack three things!

Retention

Application

Proven Results

Our Goal:

Increase Retention

Increase Application

Change Behavior

Deliver Results

How does the LMI Program help us produce client results?

We Use…

Spaced Repetition-----------

Multi Sensory Impact-----------

Goal Setting

Our program is UNIQUE

Controlled environment for meetings

Facilitated classes vs. teaching or lecturing

Selected participants

Cost effective based on R.O.I.

1. Pre-course meetings with Company Representative and Participant

- Determine SMART goals - Agree on how results will be measured - Set up Triangle of Communication

LMI Facilitation System

LMI Facilitation System

Triangle of Communications

Company

Facilitator Participant

LMI Facilitation System

Triangle of Communications

Company

Facilitator Participant

Company communicates goals and objectives to LMI Representative/Facilitator and to the Participant

LMI Facilitation System

Triangle of Communications

LMI Representative/Facilitator communicates assignments to Participant and informs Company on assignments and progress of Participant

Company

Facilitator

Participant

LMI Facilitation System

Triangle of Communications

Company

Facilitator

Participant

Participant communicates and reviews weekly progress on assignments and goals to the Company and LMI Representative/Facilitator

LMI Facilitation System

Triangle of Communications

Company

Facilitator

Participant

Everyone communicates with everyone else.

Any adjustments or tuning toward the set goals can be made on a weekly basis.

2. Kick-off Meeting

- Goals are reviewed - Each participant receives a program along with CDs - Review lesson and application assignments - Set 7-14 day goals

LMI Facilitation System

3. Bi-weekly classes for 90 to 120 minutes in length. Class limited to 15 people

- Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals

LMI Facilitation System

4. Mid-Course review meeting with Company and Participant

- Determine accomplishments - Insure we are on track with goals - Determine what changes still need to be made - Future development discussions

LMI Facilitation System

5. Bi-weekly classes for second half of course

- Review 7-14 day goals - Review of lesson assignment - Review application assignment - Assign new lesson and application assignments - Set new 7-14 day goals - Final lesson - Graduation

LMI Facilitation System

6. End of course review meeting with Company and Participant

- Determine accomplishments - Review goals accomplished - Determine what changes still need to be made - Referrals

LMI Facilitation System

1.1. Pre-coursePre-course meetings with Company and Participant

2.2. Kick offKick off meeting

3.3. Bi-weekly classesBi-weekly classes for first half of course

4.4. Mid-courseMid-course meeting with Company and Participant

5.5. Bi-weekly classesBi-weekly classes for second half of course

6.6. End of courseEnd of course meeting (Graduation) with Company and Participant

LMI Facilitation SystemReview

The LMI Marketing System gets Results

Facilitate the program to the goals

“No one ever accomplishes anything of

consequence without a goal.”Paul J. Meyer