Process Mapping Presentation

8/14/2019 Process Mapping Presentation

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o ay s sess on w a a ou :

• What process mapping is

• The Who what when where whys

• A little about the importance of data

• Current and Future State mapping

• Value Stream Ma in

• Experience Based Design

Working Together, Accelerating Improvement



What is it and

ow can

help me?




When does it

work best?




y s ou use




o can use

PROCESS






ere o s ar










• Brown paper – it is really cheap

• Post-it notes in lots of colors (or use stickers to identify them if they-

• Marker pens

• Tape

• -

upon ground rules




A box or a rectangle to show the

tasks or activit ies of the rocess.

A diamond represents the stage in

asked or a decision is required.

An oval shows the start of the

process and the inputs required

and also show marks the end of the

process with the results of the

.

for the start and the end of the

process to emphasize

interdependency.


Arrows show the direction or the

flow of the process.



e ng more comp ex sym o s

Action/Process System Activity

End

Direction of Flow

On Pa e Connector

Start

Decision

No

YesYes Off Page Connector






FUTURE STATE




Process Mapping Grid

High Effort

Low Reward/Impact

High Effort

High Reward/Impact

Don’t Do Strategic

Low EffortLow Reward/Impact

Low EffortHigh Reward/Impact















ear s




So in a nutshell rocess ma in allows us to:

• Map whole patient journeys thereby helping us to capture the reality

, , ,

unnecessary steps

• Look for opportunities for improvement by identifying points of

inefficiency in our system

• Know where to start to make improvements that have the biggest

impact for both patients and staff




A little about Value Stream

Triage5 min Reg2.5 min. RN5 -7 min 19 mintotal

D/C

2 min 5 min 10 min

5 min

2.5 min

7 min

19 min 5 min




a ue e

• Occasionally it is unclear whether an event adds value.

some way? If so, it probably adds value to the patient

• If the process/event was eliminated, would the patient know the

difference? If not, the event is robabl non value added




Future State:

Because I can!!!

Triage RNLabRad. D/C

Reg MD

5 min

m n

20 min

xxx

Lab < 60


CT < 60 (non-contrast)



e approac














Process Mapping Presentation

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