PROBLEM SOLVERS MILLENNIAL - DrivingSales Eventsevents.drivingsales.com/wp-content/uploads/2018/10/Nicolle-Lamb.pdf · PROBLEM SOLVERS How to Lead the New Generation to Their Success

MILLENNIALPROBLEM SOLVERSHow to Lead the New Generation to Their Success and Yours

VP of Production

Dealer Inspire

Naperville, IL

(630)399-9224

[email protected]

NICOLLELAMB

WHAT YOU HEARABOUT MILLENNIALS

Lack drive | Fickle | No loyalty

WHAT THEY BRING TO YOUR TEAMSUCCESS & DRIVE

■ A strong desire to make a difference■ Outstanding problem solving skills■ Trusted to believe in the mission of

the org/company

YOU HOLD THE KEYS

WHAT I HEAR FROM MY DEALERS:

You hold the power to drive this generation!

■ Hiring and keeping quality employees is their biggest challenge today.

■ Turnover sets their business back multiple times a year

WHAT SUCCESS LOOKS LIKE1, 2, 3

■ Our success relied heavily on Millennials

■ Our average age is 27 years old

■ We went from 30 employees to 500+in less than 4 years

■ Our employee retention rate is 95%

■ Our client retention rate is 99%

■ Are you wondering how we made that happen?

■ Tenets■ Principles ■ Purpose■ Mission■ Vision

START WITH A CULTURE

What does your business stand for?

■ Current position■ Next level ■ Steps to get there■ Outlined for them on day 1

CREATE A CLEAR PATH FOR GROWTH

Don’t we all want to know where we are heading?

■ Overachievers■ Double majors■ President of club■ Community involvement/engagement■ Taught themselves an instrument

HIRE THEPEOPLE

SEEKERS

■ Ask them to share their feedback

■ Measure anonymous feedback through software

GETFEEDBACK

You won’t know unless you ask!

■ It’s a strength, not a weakness■ Listen to their thought process■ Implement and support their vision

GIVE THEM THE QUESTION, NOT THE ANSWER

■ This can’t be words on a page■ Encourage them when they’ve done

something right■ Trust will go a long way to building a

success story!

TRUST THEM.ENCOURAGE THEM.SUPPORT THEM.

PITFALLS

Treating them like a rookie

Telling them to do their job and not worry about what’s next

Labeling them, “I know you’re a Millennial…”

Giving them the answers, not the questions

Bossing them around

Tell them, “Earn your stripes”