Pro Tools 11.0.1 and ProTools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 1 Read Me 9329-65321-00 REV A Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x This Read Me documents important compatibility information, resolved and known issues for Pro Tools ® 11.0.1 and Pro Tools ® HD 11.0.1 software on computers running Mac OS X 10.8.x (“Mountain Lion”). Issues Resolved in Pro Tools 11.0.1 The ReVibe II plug-in is now available with support for ProTools 11.0.1 (and higher) and ProTools 10.3.6 (PTSW-184681, PTSW-183157) Certain third-party plug-ins no longer cause your computer to hang when quitting Pro Tools (PTSW-185005) Compatibility Avid can only assure compatibility and provide support for qualified hardware and software configurations. iLok USB Key (2nd Generation) and Pro Tools Authorization An iLok (2nd generation) must be connected at all times while running ProTools Pro Tools requires that an iLok (2nd generation) with the appropriate authorizations be connected to the computer at all times. Do not remove the iLok while running Pro Tools. If the iLok is removed while Pro Tools is running, one of the following will occur: Pro Tools displays a dialog giving you the following choices: • Reinsert the iLok and click Save. Pro Tools saves the session and then quits. • Click Quit. Pro Tools closes the session without saving and then quits. – or – Pro Tools displays a dialog giving you the following choices: • Reinsert the iLok and click OK to continue working in Pro Tools. • Click Cancel. Pro Tools closes the session without saving and then quits. Co-Installing Pro Tools 10 and Pro Tools 11 (PTSW-183834) Pro Tools 10.3.6 is the first version of Pro Tools 10 that supports installation on the same system with Pro Tools 11. Co-installation sup- port is limited to MacOS X 10.8 (“Mountain Lion”). If you have an earlier version of Pro Tools installed, it is recommended that you perform a clean uninstall before installing Pro Tools 10.3.6 and Pro Tools 11. To support co-installation of Pro Tools 10 and 11, a Pro Tools application alias is no longer added to the Dock during installation. For the latest compatibility information—including qualified computers, operating systems, and third-party products—visit the Avid website (www.avid.com/compatibility).
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Read Me
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x
This Read Me documents important compatibility information, resolved and known issues for Pro Tools® 11.0.1 and Pro Tools® HD
11.0.1 software on computers running Mac OS X 10.8.x (“Mountain Lion”).
Issues Resolved in Pro Tools 11.0.1The ReVibe II plug-in is now available with support for Pro Tools 11.0.1 (and higher) and Pro Tools 10.3.6 (PTSW-184681,
PTSW-183157)
Certain third-party plug-ins no longer cause your computer to hang when quitting Pro Tools (PTSW-185005)
CompatibilityAvid can only assure compatibility and provide support for qualified hardware and software configurations.
iLok USB Key (2nd Generation) and Pro Tools Authorization
An iLok (2nd generation) must be connected at all times while running Pro Tools
Pro Tools requires that an iLok (2nd generation) with the appropriate authorizations be connected to the computer at all times. Do not
remove the iLok while running Pro Tools. If the iLok is removed while Pro Tools is running, one of the following will occur:
Pro Tools displays a dialog giving you the following choices:
• Reinsert the iLok and click Save. Pro Tools saves the session and then quits.
• Click Quit. Pro Tools closes the session without saving and then quits.
– or –
Pro Tools displays a dialog giving you the following choices:
• Reinsert the iLok and click OK to continue working in Pro Tools.
• Click Cancel. Pro Tools closes the session without saving and then quits.
Co-Installing Pro Tools 10 and Pro Tools 11 (PTSW-183834)Pro Tools 10.3.6 is the first version of Pro Tools 10 that supports installation on the same system with Pro Tools 11. Co-installation sup-
port is limited to MacOS X 10.8 (“Mountain Lion”).
If you have an earlier version of Pro Tools installed, it is recommended that you perform a clean uninstall before installing Pro Tools
10.3.6 and Pro Tools 11.
To support co-installation of Pro Tools 10 and 11, a Pro Tools application alias is no longer added to the Dock during installation.
For the latest compatibility information—including qualified computers, operating systems, and third-party products—visit theAvid website (www.avid.com/compatibility).
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 19329-65321-00 REV A
To add aliases for each Pro Tools application to the dock, do the following:
1 Select the Pro Tools application and choose File > Make Alias.
2 Rename the alias (for example, “Pro Tools 10” or “Pro Tools 11”).
3 Drag the renamed alias to the Dock.
General Compatibility
Pro Tools 11 does not support video capture (PTSW-181456)
Pro Tools 11 does not have the ability to record video to the timeline. Co-install Pro Tools 10.3.6 (or higher) on the same system and
use an Avid Mojo SDI to record video into Pro Tools 10. The captured video can then be used in Pro Tools 11.
Pro Tools 11 does not allow import of WMA files (PTSW-181506)
If you attempt to import a WMA file into a Pro Tools 11 session, Pro Tools cannot convert the file and posts a “file is unreadable” mes-
sage. Co-install Pro Tools 10.3.6 (or higher) on the same system and import the WMA file and convert it to a format supported by
Pro Tools 11.
QuickTime Player is not currently compatible with Avid Audio Interfaces on Mac OS X 10.8 (PTSW-163965)
QuickTime Player does not currently support Avid audio devices as output devices with Mac OS X 10.8. Audio will not pass through
and playback will not start. Please use an alternate audio interface for QuickTime Player, or use another software solution for playing
back QuickTime files with Avid audio devices as a workaround for this issue.
Pro Tools 11 sessions that use more than 4 gigabytes of RAM will cause Pro Tools 10 or lower to quit unexpectedly
(PTSW-181963)
If you attempt to open a Pro Tools 11 session that uses more than 4 gigabytes of RAM in Pro Tools 10 or lower, Pro Tools will quit un-
expectedly. To open such sessions in Pro Tools 10 or lower, first reduce the amount of session RAM usage to less than 4 gigabytes in
Pro Tools 11 by removing virtual instruments that take up system memory.
Pro Tools cannot record to drives formatted as Case-Sensitive (PTSW-64502)
Pro Tools cannot record to Mac OS X drives which have been formatted as “Case-Sensitive.” Format the Mac OS X record volumes as
“Mac OS X Extended (Journaled)” in order to record properly.
Mac OS X keyboard shortcuts for Mission Control conflict with Pro Tools keyboard shortcuts
By default, Mac OS X uses Control + Arrow keys to open Mission Control and Application Windows. These keyboard shortcuts conflict
with the Pro Tools keyboard shortcuts for changing track display height. You can disable or reassign these shortcuts in Mac OS X.
To disable or reassign keyboard shortcuts in Mac OS X:
1 From the Apple menu, choose System Preferences.
2 Click Keyboard.
3 Click the Keyboard Shortcuts tab.
4 Disable or reassign the shortcut for Mission Control.
Library folder hidden in each User folder
DigiTrace logs, which can be helpful in troubleshooting Pro Tools errors, are stored in User/Library. These logs will be more difficult
to find if the Library folder is hidden.
To find the Library folder:
Go to the Finder and click the Go menu while holding the Option key. Library will appear in the menu while the Option key is held.
To display all hidden files and folders in an Open dialog:
Press Command+Shift.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 2
Enable Spotlight for best performance when relinking files and indexing in the Workspace (PTSW-183818)
For best performance with relinking and Workspace indexing, enable Spotlight. While enabling Spotlight is not required, it will improve
performance in this area with Pro Tools.
Pro Tools menus and interface are grayed out on launch (PTSW-18024)
Pro Tools can appear unresponsive at launch, with the menus grayed out and browsers inoperable. This can happen because of Spaces.
If Pro Tools is launched in any other Space than the first one, the Session Quick Start dialog still opens in the first Space. You can tem-
porarily disable Spaces, launch Pro Tools, and disable the Session Quick Start dialog in the Preferences to avoid this problem.
OMF files that contain video are not compatible with Pro Tools 11 (PTSW-184397)
OMF sequences that contain video cannot be imported into Pro Tools 11. OMF sequences that contain embedded or referenced audio
files can be imported into Pro Tools 11. To import a sequence that contains video media, use a linked AAF sequence.
Pro Tools session file formats version 4.x and lower are not supported in Pro Tools 11 and higher (PTSW-181049)
Pro Tools session files from Pro Tools versions 4.x and lower are not recognized in Pro Tools 11 and higher. In the Pro Tools Work-
space, these files are listed as “unknown,” and cannot be opened. Co-install Pro Tools 10.3.6 (or higher) on the same system and open
the session files in Pro Tools 10. Save the session in the current Pro Tools session format, then open the session in Pro Tools 11.
Automatic Update Notification will not connect through a proxy server that requires authentication (108837)
Software Updater will not find an active internet connection when behind a proxy server that requires authentication to gain internet ac-
cess. To work around this, the client machine with Software Updater needs to be moved out from behind the proxy or the proxy needs
to allow HTTP access via port 80 without requiring authentication.
Ethernet control surfaces may be unable to communicate with Pro Tools when Parallels Desktop for Mac is installed (101232)
If you use an Ethernet control surface (such as C|24, D-Control or D-Command) with Pro Tools, Parallels Desktop for Mac may prevent
communication with the surface. Uninstall Parallels for your computer to restore communication.
Gatekeeper disallows installation of AvidCodecPE.pkg from the Pro Tools disk image (PTSW-184602)
Attempting to run the AvidCodecPE.pkg from the Pro Tools Installation disk image results in a warning from Gatekeeper that “Avid-
CodecsPE.pkg” cannot be opened. You can avoid this issue by enabling the “Allow applications from: Anywhere” in the Security & Pri-
vacy settings in the Mac System Preferences. Once you have installed Avid CODEC PE, you can reset your security settings.
Pro Tools|HDX Systems
Some Mac Pro computers with certain video cards may not have power connections available for HDX cards (PTSW-156651)
Some video cards require power from the motherboard, which is also a requirement for Avid HDX cards. If you have a video card that
requires both power connections on the motherboard, a power connection for your HDX cards will not be available. To avoid this prob-
lem, use a video card that does not require more than one power connection to the motherboard.
The hide status of the Library folder may be reset during an OS update.
When Spotlight is enabled, long record passes (over 50 minutes) may stop recordings after 50+ minutes. Consider disabling Spotlightfor long recording sessions and then re-enable it when you are done recording.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 3
Pro Tools|HD Native PCIe Systems
With Mac OS 10.6.8 or higher, it may not be possible to update the firmware on an HD Native PCIe card (PTSW-146374)
When launching Pro Tools HD with a HD Native card on Mac OS 10.6.8 or higher, a –1164 error may occur. This error indicates that
the firmware for the HD Native card cannot be updated from version 1.0 to version 1.02 or 1.03. If this error occurs, you can only update
the firmware using Mac OS X 10.6.7 or lower. The firmware update can also fail when using a Thunderbolt MacBook Pro. To avoid this
error, use a Mac without Thunderbolt and use the Avid NativeCardFlasher utility to update the HD Native firmware,
Eleven Rack
Eleven Rack Guitar Window not available in Pro Tools 11 (PTSW-184398)
Pro Tools 11 does not provide the Guitar Window for Eleven Rack that is available in lower versions of Pro Tools.
VENUE
VENUE 2.9.1 systems with two HDx Option Cards may not be recognized by Pro Tools HD Native systems (PTSW-142834)
If a second HDx Option card is installed in a VENUE 2.9.1 system, it may cause both HDx cards not to be recognized by Pro Tools on
HD Native. A single VENUE HDx Option card is recognized properly by Pro Tools on HD Native, so for consistent performance it may
be necessary to de-install the second HDx card.
Restarting a VENUE console, including the changing of system configurations, leads to an audio interface timeout with a
connected Pro Tools|HD Native system (PTSW-183745)
When connecting a Pro Tools|HD Native system (PCIe or Thunderbolt) to a VENUE live sound system, VENUE HDx cards acting as
your interface to Pro Tools timeout when restarting the VENUE console. This includes changing the VENUE system input configura-
tion between stage and HDx sources (Virtual Soundcheck). After timing out, Pro Tools cannot record or playback until you quit and re-
launch Pro Tools.
Known IssuesThe following section documents known issues you may encounter when using Pro Tools 11 or Pro Tools HD 11, along with
workarounds if they exist.
General Pro Tools Issues
Graphic artifacts may appear after creating a new session on some MacBooks (PTSW-179268)
If you encounter graphic artifacts after creating a new session in Pro Tools 11 on a MacBook, try closing and re-opening windows in
Pro Tools. To avoid this issue, disable Automatic Graphics Switching.
Synchronizing to external clock with a different sample rate from the session results in the following error: “The current
playback engine does not support a sample rate of 44.1 kHz” (PTSW-127065)
In certain circumstances, attempting to synchronize to an external clock that has a different sample rate than the session may result in
the following error: “The current playback engine does not support a sample rate of 44.1 kHz.” On Mac OS X, this may be preceded by
the error “Pro Tools has re-set the sample rate of the HW device because it was changed by another application.” If this happens, correct
the sample rate mismatch and re-select the correct clock rate.
For more information on updating Native card firmware, refer to the following Avid Knowledge Base articles:http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=419331http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=429831
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 4
Turning on Firewall causes a network access message when launching Pro Tools (PTSW-181756)
If you enable the Firewall in the Security & Privacy System Preferences, Mac OS X posts a message asking if Pro Tools should allow
incoming network connections every time you launch Pro Tools. If you manually add Pro Tools to the “allowed incoming connection”
list in Firewall Options, the message may not appear on launch, but in some cases, this setting does not persist. This scenario can be
avoided by turning off the Firewall.
More than one Catalog with the same name can be created (PTSW-183432)
From the Workspace, you can create more than one catalog with the same name by right-clicking on any folder and selecting “Create
Catalog from Selection.” To avoid this, create Catalogs by right-clicking “Catalog” and choosing “New Catalog” in the Location pane;
this method prevents duplicate names. If more than one catalog with the same name is created, rename the catalogs.
The Pro Tools System Usage window displays spikes in CPU usage (PTSW-182238)
On older, slower computers, Pro Tools may display spikes in CPU usage at low Hardware Buffer Size settings (such as 32 or 64 sam-
ples). To avoid this issue, increase the Hardware Buffer Size in the Playback Engine dialog (Setup > Playback Engine). You can also
try setting the Default Through Instrument option to None in Pro Tools MIDI preferences (Setup > Preferences > MIDI).
Export Clip Definitions keyboard shortcut does not work (PTSW-180985)
The Export Clip Definitions keyboard shortcut (Shift + Command + Y) in Pro Tools conflicts with a MacOS keyboard shortcut. To re-
move the conflicting MacOS keyboard shortcut, go to System Preferences > Keyboard and click Keyboard Shortcuts. Select “Services”
and deselect “Make New Sticky Note.”
When Bouncing to Disk or Bouncing to QuickTime, the Bounce hangs if the file name contains an illegal character-such as “:”
or “ü” (PTSW-183327)
To avoid this issue, do not use non-standard characters for bounced file names.
A Workspace search entry of a quotation mark followed by a space results in a search error (PTSW-183098)
In the Pro Tools Workspace, a quotation mark (“) followed by a space is an unsupported text combination for a search query, and will
yield a search error. Re-enter search query without the space.
Session Notes dialog frequently appears when opening sessions (PTSW-163563)
The Session Notes dialog frequently appears when opening sessions, but only reports that some paths are unavailable. You should be
able dismiss the dialog and playback the session without incident, but you may want to check your I/O Setup to insure that only valid
paths are configured.
Opening sessions created with Pro Tools 7.4 or lower (106746)
When opening sessions created with Pro Tools 7.4 or lower in Pro Tools 8.1 and higher, all waveform overviews are recalculated. This
is because Pro Tools now features 16-bit waveform overviews, so all old 8-bit overviews will need to be recalculated. This recalculation
only needs to happen once.
Using the Save Copy In command from Pro Tools 10 or higher (.ptx) to Pro Tools 9 and lower session formats cannot link to
audio files with names including certain characters (PTSW-163844)
In sessions containing tracks or files with special keyboard characters—such as “$,” “%,” or “#”—using the Save Copy In command to
save to Pro Tools legacy formats is not supported and may result in problems copying files. To avoid this issue, rename any tracks or
audio files containing special keyboard characters before saving a session in a legacy format.
Clip Groups can be dragged to tracks in Playlist view even though Clip Groups are not supported in Playlist view
(PTSW-152707)
It is possible to drag a clip group to a track in Playlist view even though clip groups are not supported in Playlist view. Normally, when
switching to Playlist view from another track view, any clip groups on that track are automatically ungrouped. While clip groups
dragged to tracks in Playlist view may appear to work properly, it is recommended that you ungroup them while in Playlist view to en-
sure proper behavior.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 5
When importing session data, automation is replaced instead of overlaid when using Adjust Session Start Time to Match
Source Start Time (PTSW-149273)
Automation can sometimes be replaced instead of overlaid when using Adjust Session Start Time to Match Source Start Time when im-
porting session data. This issue may occur if the source session start time (of the session being imported) is earlier than the current ses-
sion start time. This issue can be avoided if you instead import the session data from the session with the later start time into the session
with the earlier start time. You must also not enable the Adjust Session Start Time to Match Source Start Time option, and select Main-
tain Absolute when prompted.
Automatic Delay Compensation cannot not be applied to tracks recording from different types of sources (PTSW-157960)
Automatic Delay Compensation cannot compensate for cascaded records that use both I/O and bus inputs to recording tracks. An ex-
ample of this is feeding an audio track (in record) from an audio input, and then bussing the output of the track to another audio track
also in record. The first audio track will be compensated but the second cascaded track will not be. (This is not a common workflow.)
Audio scrubbing is offset by the overall system delay when Automatic Delay Compensation is enabled (PTSW-150138)
With Automation Delay Compensation enabled, when scrubbing audio the output is offset by the overall system delay (displayed in the
Session Setup Window). Large system delays cause a noticeable offset. To avoid this issue, you can disable Automatic Delay Compen-
sation when you want to scrub audio for editing.
DestructivePunch may not behave correctly when using Automatic Delay Compensation (PTSW-157282)
When using the Maximum amount of Delay Compensation, DestructivePunch may not behave correctly. To avoid this issue, do not use
DestructivePunch with system delays over 4,096 samples at 48 kHz, 8,192 samples at 96 kHz, or 16,384 samples at 192 kHz.
Audio clips on tick-based tracks do not play at the correct tempo after opening a Reason song with a different tempo
(PTSW-34086)
Audio clips on tick-based tracks do not play at the correct tempo after opening a Reason song with a tempo that is different from the one
in your session. To correct this, make any tempo change via the Conductor track or the Manual Tempo input and the clips will play back
correctly.
Cannot run Reason or Record as ReWire clients if they have not first been launched and set up as a standalone application
(PTSW-133070)
Reason and Record need to be launched and setup as a stand-alone applications before running them as a ReWire clients with Pro Tools.
Do the following:
• Launch Reason or Record in stand-alone mode and follow the on-screen instructions.
• Quit Reason or Record.
• Launch Pro Tools and insert Reason or Record as a ReWire plug-in on an audio, Auxiliary Input, or Instrument track.
Exporting interleaved BWF files from Pro Tools 10 and importing into Pro Tools 9.0.x and lower may cause Pro Tools to quit
unexpectedly (PTSW-151579)
When exporting any greater-than-stereo multichannel interleaved WAV (BWF) files other than 5.1 from Pro Tools 10 and then import-
ing them into Pro Tools 9.x or lower, Pro Tools quits unexpectedly. To avoid this problem, export audio files for import into lower ver-
sions of Pro Tools in another file format (such as AIFF or multi-mono).
Opening a session with a QuickTime movie as a non-administrator user can prevent the movie from playing back (47053)
If you open a session as a non-administrator user and you do not have permissions for the QuickTime movie file, Pro Tools will tell you
that the movie file cannot be found and prompt you to relink. In the relink window the movie can be found and Pro Tools will appear
to relink to it but it will still not play back. For correct playback, make sure you have permission to use the QuickTime movie file.
AAF files that contain AMA-linked audio cannot be imported (PTSW-182322)
Pro Tools cannot import AAF files that contain AMA-linked audio files. AMA-linked audio must be imported or transcoded in Media
Composer before the AAF is exported.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 6
Unrendered mix and match AAFs will not properly import (PTSW-181825)
If the error “A video file and its associated clips were removed because its timecode rate is incompatible with the project type” appears,
it is likely that your AAF contains unrendered mix and match video. To avoid this, render mix and match AAFs from Media Composer
before or during export.
48 kHz Bounce to MP3 in Pro Tools 7.x and higher results in a 44.1 kHz MP3 File (72617)
Bouncing to MP3 while using the “Highest Quality Encoding, Slower Encoding Time” setting with any bit rate other than 320 kbps will
result in a 44.1 kHz file. This is a known limitation of the encoder.
Hourly –9073 errors during recording (PTSW-132654)
If you encounter –9073 disk errors at the same time every hour while recording in sessions with large track counts, you may need to up-
date Mac OS. To avoid this problem, check and install all OS related security updates through Mac Software Update.
With the Pro Tools Web browser, links to external sites do not work as expected (PTSW-145325)
In the Pro Tools Web browser, navigating to external sites using links from Avid web pages (such as links to social networks like
Facebook and LinkedIn) may not work as expected. For the sake of security, the Pro Tools Web browser is restricted to avid.com pages.
If you want to browse sites other than avid.com, or share avid.com pages with friends, use the Launch Page in External Browser feature
to view the page in your default Web browser and navigate from there.
If you connect to Gobbler successfully, then quit Gobbler, Pro Tools continues to show connection to Gobbler (PTSW-175495)
If you connect to Gobbler while Pro Tools is running, and then quit Gobbler while Pro Tools is still running, Pro Tools does not recog-
nize that you have quit Gobbler. If you quit Gobbler while Pro Tools is running, you will have to launch the Gobbler application inde-
pendently of Pro Tools.
Pro Tools|HDX Systems
Pro Tools does not play back when an invalid sync source is selected on SYNC HD (Word Clock or AES/EBU) (PTSW-156651)
When attempting to initiate playback, playback will fail if a SYNC HD is connected to an HDX card and an Avid audio interface with
no connections to either the word clock or AES/EBU ports. Ensure that the clock is set to a working clock source to resolve this issue.
In Avid DigiTest, the reported slot number may not correspond to the physical slot number in the computer (PTSW-155373)
In Avid DigiTest, the slot number reported for Avid HDX cards starts from 0 on up. For example, “Slot 1” does not necessarily correlate
to the first physical slot in the machine. If you have an Avid HDX card that is having problems, match the Serial Number ID on the back
of the card with the Serial Number ID displayed on the Slot Info page in Avid DigiTest.
Pro Tools does not use HDX hardware if a Core Audio application is using HDX hardware (PTSW-155010)
When launching Pro Tools HD on an HDX hardware accelerated system, Pro Tools will use the Pro Tools Aggregate I/O as the Playback
Engine if a Core Audio application has already engaged the HDX hardware. Be sure to quit all Core Audio applications before launching
Pro Tools HD to ensure that Pro Tools HD can use HDX hardware.
With multiple track output assignments, Native plug-ins use more voices than expected (PTSW-156089)
When using Native plug-in as the last insert on a track that has multiple outputs assigned, additional voices will be used for each voiced
output assignment. This is because a voice is required for each audio channel routed from the TDM engine to the host processor and
back. To avoid this issue, use a DSP plug-in, such Trim, as the last insert on the track.
Pro Tools|HD Native PCIe Systems
Audible pops and clicks occur when changing buffer sizes (PTSW-125715)
Pops and clicks may occur when changing the Hardware Buffer Size (H/W Buffer Size) in the Playback Engine dialog while monitoring
live audio through HD Native hardware. Avid recommends not changing the Hardware Buffer Size while monitoring live audio to avoid
this problem. If you must change the Hardware Buffer Size while monitoring live audio, be sure to lower the monitoring volume to avoid
any possible damage to your speakers.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 7
Pro Tools|HD Native Thunderbolt Systems
HD Native Thunderbolt headphone output stops working when low latency monitoring is enabled (PTSW-169936)
The headphone output on the HD Native Thunderbolt does not function when low latency monitoring is enabled. In this case, use alter-
native monitoring source such, as an Avid HD OMNI.
HD Native Thunderbolt prevents the computer from waking after sleep (–9171 error) (PTSW-169172)
Pro Tools HD and HD Native Thunderbolt do not support the sleep function of Mac OS X. If encountered, disconnect HD Native Thun-
derbolt to wake the computer. Disable all sleep functions in System Preferences (except display) and shut down the computer. Recon-
nect HD Native Thunderbolt and start the computer.
HD Native Thunderbolt reports a clock error at higher sample rates (PTSW-168819)
With some computers, you may encounter an audio clock error when recording at higher sample rates (such as 96 kHz) and with lower
HW Buffer Size settings (such as 128 samples or less). In general, higher HW Buffer Size settings are recommended at higher sample
rates. For example, at 96 kHz, a HW Buffer Size setting of 256 samples or higher is recommended.
HD Native Thunderbolt is only supported as the first or second thunderbolt device in a thunderbolt chain at sample rates up
to 96 kHz, and it must be the only Thunderbolt device in a chain at any sample rate above 96 kHz (PTSW-168229)
HD Native Thunderbolt is only supported as the first or second Thunderbolt device in a Thunderbolt chain at sample rates up to 96 kHz,
and must be the only thunderbolt device in a chain at any sample rate above 96 kHz. Visit the compatibility pages on the Avid website
for more information (www.avid.com/compato).
Pro Tools quits unexpectedly when selecting HD Native Thunderbolt in the Playback Engine (PTSW-167511)
After disconnecting and reconnecting HD Native Thunderbolt from your computer, Pro Tools quits unexpectedly when selecting HD
Native Thunderbolt in the Playback Engine. After disconnecting and reconnecting HD Native Thunderbolt, restart your computer to
avoid this problem.
HD Native Thunderbolt does not pass audio with some third-party applications at certain buffer sizes (PTSW-166134)
HD Native Thunderbolt only supports HW Buffer Sizes of 64, 128, 256, 512, 1024, and 2048 samples. However, some third-party ap-
plications (such as Cubase) may let you select unsupported hardware buffer sizes. If an unsupported buffer size is selected, HD Native
Thunderbolt may not pass audio. Select a supported buffer size to correct this issue.
Using the HD Native Thunderbolt headphone output with surround monitoring (HDM-13)
Headphone monitoring with HD Native Thunderbolt is set to mirror Pro Tools output channels 1 and 2 on the first audio interface. To
use HD Native Thunderbolt headphone monitoring with sessions that use surround formats (such as 5.1),change the surround monitor-
ing path in I/O Setup so that the Left channel is mapped to Output channel 1 and the Right channel is mapped to Output channel 2.
I/O Setup
Master Faders assigned to mapped output busses function only on that specific bus, not for the output channel as a whole
(PTSW-127517)
Because a Master Fader works on a bus, not on an output path or output channel, there may be certain configurations in which the level
sent to the physical I/O is not reflected on any meters in the Pro Tools application. If the configuration includes overlapping output paths
or has multiple busses assigned to a single output path, the overall signal level from these combined sources (including any clipping in-
dication) will only be displayed on the interface itself. You can avoid using multiple output paths or output busses simultaneously by
routing your sources to a single mapped output bus and assign a Master Fader to that.
Overlapping outputs are not supported for AFL/PFL (PTSW-128167)
While Pro Tools I/O Setup lets you select overlapping outputs for AFL/PFL monitoring, overlapping outputs are not supported for
AFL/PFL monitoring. For example, if paths A 3–4 overlap the main path A 1–2, even though you can select paths A 3–4 for AFL/PFL
monitoring, you won’t hear anything when monitoring AFL/PFL on paths A 3–4. You can avoid this problem by using non-overlapping
paths for AFL/PFL monitoring.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 8
Session templates retain I/O settings and some preferences, display settings, and window layouts (111605)
Pro Tools session templates retain the I/O settings and some of the preferences, display settings, and window layouts from the system
on which the template was created. Consequently, created a new session based on a template restores several session properties from the
original system. These properties are retained by Pro Tools until you change them or another session or template is opened that replaces
them. This also means that if a new blank session is created after using a template, the properties from the template will be used for the
new session.
The properties retained from templates include default track height, view settings, window size and position, and I/O Setup. You can up-
date templates by making the desired changes, using the File > Save as Template command (be sure to select the “Install template in sys-
tem” option), and then selecting the template you want to replace.
I/O Settings Pane appears inactive after editing video track during play (PTSW-183106)
If you edit video during playback, the I/O Setting pane for the Video track appears inactive during playback, preventing you from open-
ing the track’s Output Setting tab. To access I/O settings for the track, stop playback.
Output and Send assignments may not be reactivated if they are disabled and then re-enabled in the IO Setup when DSP Usage
is at its maximum (PTSW-156397)
Disabling and re-enabling an internal or mapped bus in the IO Setup does not guarantee that all associated assignments will be re-acti-
vated in a session that is using maximum DSP resources. To re-activate these assignments, save and reopen the session. You can also
avoid this issue by adding additional HDX cards to your system.
IO Setup sets to Pro Tools Aggregate IO after updating HDX card firmware (PTSW-159624)
Pro Tools IO Setup may be improperly configured to Aggregate IO after performing a firmware update on an Avid HDX card. To re-
solve this issue, quit Pro Tools and delete the “Last Used.pio” file from the IO Settings folder (located in the same folder as the Pro Tools
application). Relaunching Pro Tools will create a default IO setup based on the peripherals connected to your HDX card(s).
File and Disk Management
Missing files when opening a session that was saved using Save Copy In with Preserve Folder Hierarchy (PTSW-52860)
The Preserve Folder Hierarchy feature is designed so that sessions with media split between multiple volumes can be easily moved be-
tween systems while retaining folder hierarchy. In order for media files to be automatically found, manually copy or create a folder at
the root level of each volume with the session name that contains the Audio Files or Video Files folder. Or, manually relink to the miss-
ing files at their current location.
Session copy saved with Preserve Folder Hierarchy in which multiple files have the same name does not relink properly
(PTSW-29069)
When saving a session copy with Preserve Folder Hierarchy checked, files with the same name may not relink properly when using
Manual Relink. When opening the session copy, use Automatically Relink to locate the correct files. If the session has already been
opened using Manual Relink and some files are still offline, select Relink Offline in the Project Browser to manually relink the remain-
ing files.
After Relinking files the Relink window does not retain its “revealed/open” status (PTSW-178130)
Although the checkbox remains selected, the reveal status of volumes is not retained if the Relink window is automatically reopened.
Be sure to reveal the volumes so that the enabled checkboxes are visible in order to reliably relink to missing files.
Elastic Audio
When opening legacy sessions (Pro Tools 9 and lower) in Pro Tools 10 and higher, any rendered Elastic Audio clips are
automatically re-rendered (PTSW-139989)
Rendered Elastic Audio clips created in legacy sessions need to be re-rendered for use in Pro Tools 10or higher. Re-render of these files
occurs automatically when the session is opened in Pro Tools 10 or higher.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 9
Fades on Elastic Audio-enabled tracks may not regenerate when opening sessions created with Pro Tools 10 or higher in
Pro Tools 9.0.x (PTSW-152949)
When saving a copy of a Pro Tools 10 or higher session to v7-v9 and opening the copy in Pro Tools 9.x, some fades might not be re-
generated even if you select the option to re-generate fades without searching. If this happens, closing and re-opening the session causes
the missing fades to regenerate.
Certain audio files cannot be calculated or cleared of Elastic analysis in the Workspace browser (PTSW-29622)
There are some rare cases where a file will have a file suffix of a file format supported by Elastic Audio (either .WAV or .AIF), but the
Pro Tools Workspace Browser will not allow calculation or clearing of elastic analysis. The browser menu items Calculate Elastic Anal-
ysis and Clear Elastic Analysis will be greyed out. In these cases, the file may actually be in a non-supported format. To check the file’s
format, look at the Format column in the Workspace browser. If a file format other than WAV or AIFF is shown (such as QuickTime),
then the file cannot be calculated or cleared of elastic analysis. Note that these non-supported files can still be previewed in tempo, as
well as elasticized once imported into a session.
Tempo maps made from Bar|Beat marker generation in Beat Detective cause Clip Groups in rendered mode to fall offline
(PTSW-34950)
A tempo map made from Bar|Beat Marker Generation in Beat Detective will cause clip groups in Rendered mode to fall offline. The
workaround is to make an edit to the offline clip and then toggle the Elastic Audio from rendered to real-time and then back to rendered.
Maintaining phase coherency with Elastic Audio pitch processing (PTSW-20602)
When there is Elastic Audio Pitch processing enabled on a track, switching from Polyphonic, Rhythmic, or X-Form to Monophonic or
Varispeed can disrupt phase coherency. To preserve phase coherency in this case, be sure to clear all Elastic Audio Pitch processing
from the track before switching to the Monophonic or Varispeed algorithm.
Drift in an audio file may occur when using Elastic Audio and the Monophonic or X-Form algorithms (PTSW-33768)
Drift in an audio clip may occur when using elastic audio depending on how much the clips is expanded or compressed when using the
Monophonic or X-Form algorithms. If you are using elastic audio with material that contains transient information in it that you would
like to keep from drifting, you should use the Polyphonic or Rhythmic algorithms.
Default Input Gain preference is only for Elastic Audio imported at session tempo (PTSW-34096)
The Default Input Gain preference in the Elastic Audio section of the Processing Preferences page is for Elastic Audio Imported at Ses-
sion Tempo only. This preference option will not function unless Preview in Context is enabled in Workspace, and/or “Drag and Drop
from Desktop Conforms To Session Tempo” is enabled in the Processing Preferences page.
Displayed Timebase is incorrect after importing Elastic Audio tracks (PTSW-46897)
The incorrect timebase is displayed after importing Elastic Audio tracks to existing tracks with opposite timebase. You will need to man-
ually select the correct timebase for the affected tracks.
Elastic Audio clips on playlist lanes are not rendered (PTSW-47311)
In Playlists View, any Elastic Audio clips on Playlist lanes are not rendered (waveform is “off-line”) when changing the track’s Elastic
Audio processing from Real-Time to Rendered.
Clip Groups containing Elastic Audio are not recognized as Elastic if the Clip Group itself has not had any Elastic functions
applied (PTSW-34335)
If a clip group contains Elastic Audio inside it, but no Elastic Audio operations have been performed on the outermost level of the clip
group itself, then the clip group will not register as Elastic Audio. When used to create a new track, the track will not automatically be
Elastic Audio–enabled, and the elastic audio inside the clip group will be rendered using the default Elastic Audio plug-in for the ses-
sion. As a workaround, add a warp marker to the clip group to force it to register as an elastic clip. Or, create an Elastic Audio–enabled
track first, then add the clip group to it.
Cannot import Elastic Audio tracks with the Consolidate From Source Media option (PTSW-33894)
Use Copy from Source Media to import Elastic Audio tracks.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 10
Timing inaccuracy in audio files converted from CAF and MP3 with Preview In Context enabled (PTSW-46707)
Audio files converted from CAF and MP3 with Preview In Context enabled can cause timing inaccuracies (gaps in the audio and inner-
clip asynchronous transients issues). This is inherent with compressed file formats.
MIDI
When recording MIDI, Wait for Note does not respond to MIDI input from ReWire (PTSW-30511 and PTSW-34550)
When performing a MIDI record, Wait for Note will not respond to any MIDI received from ReWire. If you are recording MIDI gen-
erated from a ReWire application, you will have to start the transport manually or use a countoff instead of Wait for Note.
When using Import Session Data on a MIDI track with Real-Time Properties enabled and set to using Diatonic transposition,
transposition is based on the first key signature in the session only (PTSW-49297)
When importing session data from a session that includes multiple key signatures and a MIDI or Instrument track with the “Transpose
in Key” Real-Time property enabled, the transposition will be based only on the first key in the session. This can be corrected by tog-
gling the Real-Time Properties off and on; then the diatonic transposition will be correct for each key.
Plug-Ins
When opening legacy sessions, the 4-band EQ III plug-in is converted to the 7-band EQ III plug-in
The AAX EQ III plug-in does not have a 4-band option. Pro Tools will automatically convert 4-band EQ III instances into 7-band in-
stances if you are using only AAX plug-ins.
Custom location for Avid Virtual Instrument content is not remembered
When installing Avid Virtual Instruments, if you choose a custom location for the content, that location is not remembered, resulting in
error messages when you try to use a virtual instrument plug-in (Boom, Mini Grand, or Xpand) that references a “.big” content file. The
location is not remembered after quitting and relaunching Pro Tools.
To avoid this error, move or reinstall the Avid Virtual Instrument content to the default location.
Some plug-ins require exclusive use of a DSP chip on HDX hardware-accelerated systems (PTSW-154614)
Certain plug-ins, such as ReVibe and Reverb One, use direct memory access (DMA) on Avid HDX cards. DMA plug-ins cannot share
HDX DSP chips with other plug-ins. Additionally, even though DMA plug-ins of the same type can share a single HDX DSP chip (for
example, multiple ReVibe plug-ins can use the same HDX DSP chip), they must be of the same channel width (DMA plug-ins of the
same type cannot share the same HDX DSP chip if they have different channel widths).
Native plug-ins appear unavailable at higher sample rates (such as 192 kHz) (PTSW-160300)
When using some native (host-based) plug-ins at higher sample rates (such as 192 kHz), it may be necessary to lower the number of host
processors in the Playback Engine dialog. This is because in certain situations it is beneficial to leave a CPU Core processor available
for other tasks, and not have the host-processor engine running on all Cores.
Pro Tools stops working when opening a session with Structure Free (PTSW-131965)
When opening a Pro Tools session that uses Structure Free, Pro Tools may hang temporarily if Structure Free is looking for files in a
directory where the files are not present.
With HDX systems, on tracks that have a mono-to-stereo plug-in, if a stereo native (AAX) plug-in is inserted after the mono-to-
stereo plug-in, the resulting stereo signal will be out of phase or diminished in volume. (PTSW-161487)
To avoid this, use a stereo DSP plug-in after the mono-to-stereo plug-in, or reconfigure the track to avoid this signal configuration.
For known issues about specific plug-ins, see the Audio Plug-Ins Read Me.
Pro Tools 11.0.1 and Pro Tools HD 11.0.1 on Mac OS X 10.8.x — 6/26/13 11
AudioSuite and Clip Groups (PTSW-57457)
AudioSuite plug-ins handle Clip Groups in the Clip List slightly differently than audio files. With audio files, an AudioSuite process can
be applied to all copies of a unique audio file which appear in your session by selecting your target as Clip List in the AudioSuite plug-
in window and selecting Use in Playlist. However, if your target is set to Clip List in the AudioSuite plug-in window while you have a
Clip Group selected, Pro Tools does not recognize the Clip Group as processable audio and will present a No Audio was Selected error.
This is because a Clip Group is not treated as audio until it is actually used in a track.
To apply an AudioSuite process to all copies of a Clip Group in a session at once, do the following:
1 Select the Clip Group to be processed.
2 From the Clip List menu, select Ungroup All. All elements of the group will remain selected.
3 Perform AudioSuite processing.
4 From the Clip List menu, select Regroup.
5 When prompted, select Modify to apply the AudioSuite Process to all copies of the Clip Group in the session, or Copy to apply it only
to the selected Clip Group.
Plug-In Find and Relink with file types not supported by Pro Tools (111704)
Find and Relink will not be triggered by plug-ins in situations where plug-ins supporting Find and Relink are missing links to file types
that are not natively supported by Pro Tools (such as REX files). To have full Plug-in Find and Relink support, the file types used in
plug-ins must also be supported by Pro Tools.
Software instrument does not emit sound when inserted on an Instrument Track or Auxiliary Input (65797)
Some older software instruments do not emit sound and/or do not play unless they have a valid hardware input or MIDI output assign-
ment. If this problem occurs, manually assign a hardware input to the Instrument track or Auxiliary Input, and/or manually assign a
MIDI output to the Instrument.
Control Surfaces
Trim Scrub and Trim Shuttle don’t work on clips with fades (PTSW-46911)
If a clip has fades, Trim Scrub and Trim Shuttle don’t work when trying to trim using a control surface. To work around this problem,
remove any fades on the clip, then execute the Trim Scrub or Trim Shuttle, and then restore the fades.
Used HW output path indication (101095)
In Assign Matrix on your control surface, Insert mode the used HW output path will not have amber background indicating that it's al-
ready assigned after switching to a different insert on the same track.
Color indication on plug-in controls in Learn mode (102710)
When a plug-in is in Learn mode and the track with this plug-in is not focused on the main ICON unit, all automation LEDs in the Plug-
in window will be red if the track is in one of auto write modes. This conflicts with red color indication on the Plug-in control, which
is armed for mapping. The workaround is to set the track with plug-ins to Read automation mode.
SignalTools meter ballistics on control surfaces (74340)
SignalTools RMS, VU, BBC, Nordic and DIN meters will display inaccurate decay times when viewed on a control surface. Unaffected
types are Peak, VENUE, and Peak + RMS, which only reports the Peak meter to the control surface. The attack times of the affected me-
ters are not affected, only the decay times. All meter types display accurately in the plug-in window.
Channel Strip plug-in Expander/Gate meters appear in the Compressor/Limiter meter Instead of in the Expander/Gate meter in