Private Duty Program Overview

Home Bound Healthcare

Private Duty Services

Program Overview

Table of Contents

Who We Are ......................................................................... 1

Private Duty Services ........................................................... 2

Private Duty vs. Home Health.............................................. 2

Companionship .................................................................... 3

Activities of Daily Living ....................................................... 4

Personal Care ....................................................................... 5

Skilled Services ..................................................................... 5

Specialty Programs .............................................................. 6

Client & Caregiver Matching ................................................ 7

Employee Screening Process............................................... 8

Much More than Private Duty ............................................. 9

Community Outreach ........................................................ 10

Affiliations and Accreditation ............................................. 11

Going the Extra Mile ........................................................... 12

Coverage Area.................................................................... 13

Payment Information ........................................................ 14

Thanks for Reading ............................................................ 15

HBH Locations.................................................................... 16

1

Who We Are

Our mission is to

provide the highest

quality of health care

essential to the

improvement of a

client’s total physical,

emotional, and

mental condition.

Home Bound Healthcare (HBH) offers a

family of in-home services including Private

Duty, Home Health, Hospice Care, and DME.

With a mission that is dedicated to the

wellness of our clients, we have grown to

become a successful company that employs

over 400 employees and has serviced

thousands of clients and their families.

We are “A +” Rated Members of the Better

Business Bureau

The Better Business Bureau grades each of its

members according to its letter grading

system. The BBB letter grades represent the

BBB’s opinion of the business. BBB assigns

letter grades from A+ (highest) to F (lowest).

The grades are awarded based upon the

following following: business’ complaint history with BBB, type of business, length of time in

business, background information, honoring commitments to BBB, licensing and

government actions, etc. Home Bound Healthcare is pleased to have an “A +” rating!

2

Private Duty Services

The Private Duty division of HBH serves its

clients by providing companionship and

homemaker services, assistance with

activities of daily living, and assistance with

personal care.

Please see the three pages that follow for

more information about the specific Private

Duty Services that we provide. Also in this

booklet you will find information on client to

caregiver matching, the employee screening

process, and more.

Private Duty vs. Home Health What is the difference between Private Duty and Home Health?

Answer: Home Health refers to in-home medical services, such as nursing,

therapy, etc. that may be paid for 100% by Medicare for eligible clients.

The Private Duty division focuses on companionship, assistance with activities

of daily living, and personal care (mostly non-medical services).

Medical services can also be provided through the Private Duty division, but are

not eligible for Medicare coverage. Please see page 5 for more information.

Also, please note that many clients choose to supplement their Home Health

services with Private Duty assistance, and vice versa.

3

Companionship

Companionship is essential the wellbeing of

any person, regardless of age or illness.

Listed below are examples of the different

companionship services that we offer:

Companionship and Conversation

Monitor Diet and Eating

Play Board Games, Cards, etc.

Provide Mental Stimulation

Assist with Entertaining

Mail Bills and Letters

Assist with Clothing Selection

Care for Houseplants

Assist with Bedtime Preparation

Assist with Morning Preparation

Provide Reminders for Appointments

Discuss Current and Historical Events

Organize Craft Time

Answering the Door

Answering the Telephone

Record and Arrange Recipes

Oversee Home Deliveries

Rent and Play Movies

Prepare Grocery Lists

Clip Coupons for Shopping

Reading Mail or Letters to Client

Buy Magazines, Papers, and Books

Check Food Expirations

Plan Visits, Outings, and Trips

Visit Neighbors and Friends

Read Religious Materials

Maintain Calendar

Maintain Family Scrapbook

Record Family History

Respite Care

A Home Bound Healthcare client

with her HBH Companion.

4

Activities of Daily Living

Laundry Assistance

Take Out Garbage, Bring Cans Back

Changing Linens

Making Beds

Dusting

Vacuuming

Sweeping and Mopping

Aid with Morning and Wake-Up

Arrange Appointments

Provide Medication Reminders

Assist with Walking

Write Letters and Correspondence

Plan, Prepare and Clean Up Meals

Help with Pet Care

Pick Up Prescriptions

Shop for Groceries and Supplies

Drop Off and Pick Up Dry Cleaning

Prepare Future Meals

Accompany to Lunch or Dinner

Escort for Shopping and Errands

Provide Transportation

Escort to Religious Services

Escort to Appointments

Attend Club Meetings

Attend Family Events

Aid with Traveling

Organize and Clean Closets

Alzheimer’s Assistance

Listed below are some of the ways an HBH Home Service

Worker can assist with activities of daily living.

When it becomes difficult to complete the ordinary activities and tasks of

daily living, or when extra help is needed, a Home Service Worker is often

introduced to assist with these tasks.

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5

Personal Care

Eating

Grooming

Dressing

Bathing

Incontinence

Cognitive Impairment

Mobility

Medication Reminders

When personal assistance becomes a necessity, a Home Service Worker

from HBH can provide the support that is needed. We offer assistance

with the following personal care needs:

Skilled Services

In addition to non-medical assistance,

we also provide medical services

through the Private Duty division.

Skilled nursing services such as

medication management and set-ups,

blood draws, health monitoring, wound

care, and more are available.

Physical, Occupational, and Speech

Therapy are also available.

Please call us for more information

about skilled services.

6

Specialty Programs

Professional

Geriatric Care

Management

We proudly offer Professional Geriatric

Care Management to our clients.

A Professional Geriatric Care Manager is a

health and human service specialist that is

a guide, advocate, and resource for

families caring for an older relative.

In-Home

Beautician Services

The goal of a PGCM is to provide guidance and support to families and

older adults regarding care options.

This specialized service is available to HBH clients through our Private

Duty and Home Health divisions. Please call for more information.

The HBH Private Duty division is now

offering in-home Beautician Services.

An HBH Beautician is available to provide

in-home cuts, washes and sets,

permanents, and more. This is a great

service for anyone that finds it difficult to

leave the home.

Please call us for more information about

this exciting program!

7

Client & Caregiver Matching

At HBH we take the time to match our

clients with Home Service Workers that are

best suited to meet their needs.

Private Duty Coordinators will meet with

clients and their families to determine the

employee that is right for them.

There are certain questions we ask at the

first meeting to get a feel for who the client

is, and what they are looking for in a Home

Service Worker. For example, if you are

requesting a Home Service Worker to

prepare meals, then we will work to match

you with an employee that is a great cook.

Food preferences?

Are there pets in the home?

Is the client sensitive to certain odors?

(Do you prefer your Home Service

Worker not wear perfume, etc.)

Getting to Know You A few of the questions we ask when matching a new client to a Home Service Worker:

What is the client’s health history?

Likes and dislikes?

Hobbies?

Favorite activities?

Shopping Preferences?

8

Employee Screening Process

Our rigorous employee screening process can provide you

peace of mind when choosing to use a Home Care Agency.

Peace of mind is very important to us.

We want our clients to share this peace of mind

by having the knowledge that HBH hires only the

highest quality of employees.

We screen each prospective employee in a

comprehensive process including:

State Police Background Checks

Healthcare Worker Registry Livescan or UCIA

Criminal Background Check

Illinois Department of Public Health Nurse

Aide Registry

Illinois Department of Professional Regulation

License Checks

State Sex Offender Registry

National Sex Offender Registry

DOC Sex Offender Registry

DOC Inmate Check

DOC Wanted Fugitive Check

Health and Human Services Office of

Inspector General Exclusion Program Check

All HBH employees are required to

have 100% clean background checks

as a condition of employment.

9

Much More than Private Duty

Home Health Services

We offer skilled nursing, physical,

occupational, and speech therapy, social

work, home health aides, wound care,

psychiatric nursing and more.

Telephone: (800) 444-7028

Durable Medical Equipment

HBH’s Durable Medical Equipment store

offers many options for medical supplies

as well as mobility assistance products.

Telephone: (877) 615-0803

Hospice

Our hospice program is a choice for those

facing a life-limiting illness that no longer

responds to cure-oriented treatment.

Hospice is used to provide care and

services in a comforting and supportive

way to patients, as well as to their loved

ones and caregivers.

Telephone: (630) 914-5140

In addition to

private duty, we

also provide other

services that may be

useful to our clients.

To learn more,

please call the

telephone numbers

listed, or see the

Program Overviews

on our website.

10

Spa Treatment – Foot Spas

Spa Treatment – Massage Therapy

Be Kind to the Mind Interactive Presentation

Be Kind to the Joints

Sit & Fit

Tai Chi-Yoga

Karaoke / Line Dancing

Pet Therapy (at select locations)

Educational Presentations

Stroke Awareness, Fire and Safety Education,

Diabetes Education, Medication Management,

Disease Management, Fall Prevention,

Alzheimer’s Awareness, and more!

Community Outreach

Part of our mission is to improve a client’s total

physical, emotional, and mental condition. To carry

out our mission in the fullest sense, we incorporate

Community Outreach Programs to promote overall

wellness in the communities we serve.

See how we reach out to your community, below!

At Home Bound Healthcare, we care for the

client’s mind, body, and spirit.

We offer free

events, activities,

and educational

presentations to

the communities

we serve.

Health Fairs and Wellness Clinics

Van Outings

Centenarian Club

Activities

Trivia Contests, BINGO, Ice Cream

Socials, Happy Hour, Pizza Parties,

Birthday Parties, and more!

11

Affiliations and Accreditation

CHAP Accreditation Program

Better Business Bureau

Shield Accreditation / Home

Caregiver Accreditation of America

National Private Duty Association

National Association of Professional

Geriatric Care Managers

Association for Death Education

and Counseling (ADEC)

National Association of Social

Workers

American Psychological Association

Illinois Nursing Home

Administrators Association

A Place for Mom

Joliet Center for Clinical Research

OCS: Leading Healthcare Insight

IFMC-IL

We are proud to be

affiliated with or to

have attained a

professional

membership with

the organizations

listed on this page.

12

Going the Extra Mile

Compliance Program

We have a compliance program which

governs the practices of the company.

The goal is to maintain a work

environment that promotes the highest

ethical standards of business and care for

clients. By voluntarily implementing this

program, we have taken steps to ensure a

higher quality home health experience to

our customers and their families.

CAHPS Survey Program

HBH is taking part in the Consumer

Assessment of Healthcare Processes and

Systems (CAHPS) Survey Program.

CAHPS Surveys are a way for patients to

voice their opinions on quality of care,

customer service, and their overall home

health experience.

We take pride in going above and beyond for our

customers.

Results will be posted to www.Medicare.gov

13

Coverage Area

We proudly serve

clients in forty-three

counties across

Illinois, three

counties in Iowa,

and two counties in

Nevada.

14

Payment Information

There are several payment options

available. We accept all major credit cards.

Private Pay

Our Private Duty Coordinator will meet

with you to develop a plan that addresses

the client’s individual needs.

Insurance

We will work with your insurance company

to determine and help you understand your

benefits.

Outside Pay Source

If you are utilizing benefits from an

organization such as the V.A., we will work

with you and the organization to arrange

services.

Our Private Duty

Coordinator will

work with you to

determine a plan.

Please call us today

for more

information.

15

Thanks for Reading

Home Bound Healthcare thanks you for taking the time to learn more

about our services. With our track record of excellence and our

mission dedicated to client wellness, we look forward to continuing

to offer a first-class Home Care experience to our clients.

If you have any questions, or for more information, please feel free to

contact us at any time.

Sincerely,

The Home Bound Healthcare Team

1-877-895-9898

www.HomeBoundHealth.com

HOME HEALTH & PRIVATE DUTY SERVICES 1615 VOLLMER ROAD

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