Privacy and public trust

Privacy and public trust

Dr Ian Brown

Oxford Internet Institute

University of Oxford

Revenue & Customs lose 25m records

Two discs containing names, addresses, DoB, NI no. and bank details of 25m people lost in the post

Chairman of HMRC immediately resigned

Impact of HMRC data breach

Alongside Northern Rock and misreported immigration figures, HMRC data loss had a dramatic impact on public trust

Source: IPSOS Mori Delivery Index. 946 British adults interviewed by telephone 23-26 Nov 2007

Significant political impact

15%

20%

25%

30%

35%

40%

45%

Jul-07

Aug-07

Sep-07

Oct-07

Nov-07

Dec-07

Jan-08

Feb-08

Mar-08

Approve govt record

Vote for tomorrow

Data: YouGov tracker poll for Daily Telegraph, 28/3/2008

Top 5 breaches since 2000

0

10

20

30

40

50

People affected (m)

HMRC DVA AOL CardSystems TJX

Data: attrition.org

Impact of breach on TJX

$5m after-tax charge against Q4 2006 $12m after-tax charge against Q1 2007

(investigating and containing the intrusion, beefing up computer security, communicating with customers, and various legal and other fees)

$118m after-tax charge against Q2 2008 ($11m in security consultancy fees and other expenses directly related to the attack and a contingency fund of $107m to cover liability payments arising from pending lawsuits)

Non-cash charges $21m expected FY 2009

Costs for business

Survey of 21 UK businesses spanning eight different industry sectors

Average cost of breach: £1.4m or £47 per compromised record

Abnormal customer churn rate of 2.5% after breach

38% saw breaches by outsourcers, consultants and partners, at a significantly higher cost

Source: Ponemon Institute 2007 Annual Study: UK Cost of Data Breach

EU data privacy concerns

Source: Eurobarometer #225 Data Protection in

the EU, Feb. 2008 p.8

Users’ privacy concerns

Comfortable to supply… Privacy concerns about…

B. Dutton, E. Helsper & M. Gerber (2009) Oxford Internet Survey

Surveillance and security

Source: Eurobarometer #225 Data Protection in the EU, Feb. 2008 p.48

Sharing medical data

Source: The Use of Personal Health Information in Medical Research, Medical Research Council, June 2007 pp.54-55

Conclusions

Data breaches in public and private sectors have had a significant impact on public trust

Concern over data protection is significant, enduring and extends beyond simple competence - public unhappy about extensive sharing even for purposes such as counter-terrorism and medical research