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Principles of Marketing / Miss. Mo Anna Piatnitca Chloé Artigues Woojin Kim Valeriia Kransnyanskaya Class 14 / Year 2013-14
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Page 1: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo

Anna Piatnitca Chloé Artigues

Woojin Kim Valeriia Kransnyanskaya

Class 14 / Year 2013-14

Page 2: [Principles of marketing] Disneyland Paris
Page 3: [Principles of marketing] Disneyland Paris
Page 4: [Principles of marketing] Disneyland Paris

How did you feel?

Page 5: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of Contents

Page 6: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of Contents

I. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 7: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of Contents

I. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 8: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 9: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 10: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

1. Biography of Walt Disney 2. History of Disneyland

Page 11: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 12: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 13: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 14: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

1. External Analysis - Market Analysis

- Environment Analysis - Analysis of clients & other publics

Page 15: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 16: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

2. Internal Analysis - Performance Evolution

- Evolution of Brand Awareness & Brand Image - Core Competencies

Page 17: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 18: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

3. SWOT Analysis

Page 19: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 20: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 21: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 22: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

1. Segmentation 2. Targeting 3. Positioning

Page 23: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 24: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 25: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 26: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

4P(Product, Place, Promotion, Price)

Page 27: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 28: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 29: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 30: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

1. Savage Capitalism 2. To the Greater Disney Empire

Page 31: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 32: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Table of ContentsI. Introduction II. Analysis III. From Segmentation to Positioning IV. Marketing Mix V. Conclusion

Page 33: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Walt Disney (1901-1966)

Page 34: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Walt Disney (1901-1966)

Page 35: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

Walt Disney (1901-1966)

Page 36: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

Walt Disney (1901-1966)

Page 37: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

Walt Disney (1901-1966)

Page 38: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

Walt Disney (1901-1966)

Page 39: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

Page 40: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

Page 41: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

Page 42: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

Page 43: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

Page 44: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

1938 Walt Disney Production became one

of the best known motion picture

production

Page 45: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

1938 Walt Disney Production became one

of the best known motion picture

production

Page 46: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

05.12.1901 Disney was

born in Chicago

grew up in a big family of five children

18.11.1928 Mickey Mouse

was born

Walt Disney (1901-1966)

1938 Walt Disney Production became one

of the best known motion picture

production

Page 47: [Principles of marketing] Disneyland Paris

History of Disneyland

Page 48: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Page 49: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

‘’I could never convince the financiers that Disneyland was

feasible, because dreams offer too little collateral.’’

Page 50: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Finally in California in 1955

Page 51: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Finally in California in 1955

Page 52: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Finally in California in 1955

Page 53: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Finally in California in 1955

Page 54: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Finally in California in 1955

Page 55: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Finally in California in 1955

Page 56: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Finally in California in 1955

Page 57: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Why not in Europe?

Page 58: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

Page 59: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

In December 1992

Page 60: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Introduction - History of Disneyland

In December 1992

Page 61: [Principles of marketing] Disneyland Paris

External Analysis

Page 62: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

198.1 million visitors in 2011

The overall market value $315 million in 2009

1. Market Analysis

Page 63: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

198.1 million visitors in 2011

The overall market value $315 million in 2009

1. Market Analysis

up 4.8 percent from 2010

Page 64: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

198.1 million visitors in 2011

The overall market value $315 million in 2009

1. Market Analysis

up 27% from $248 million in 2004

up 4.8 percent from 2010

Page 65: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

198.1 million visitors in 2011

The overall market value $315 million in 2009

1. Market Analysis

up 27% from $248 million in 2004

up 4.8 percent from 2010

=> Growing Market!

Page 66: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic Socio-cultural Technological

Page 67: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Socio-cultural Technological

Page 68: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Socio-cultural Technological

Page 69: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Nevertheless, booming theme park sector

Socio-cultural Technological

Page 70: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Nevertheless, booming theme park sector

Socio-cultural Technological

Page 71: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Nevertheless, booming theme park sector

Socio-cultural Technological

Growing importance of leisure

Page 72: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Nevertheless, booming theme park sector

Socio-cultural Technological

Growing importance of leisure

Page 73: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Nevertheless, booming theme park sector

Socio-cultural Technological

Growing importance of leisure

Continuous technological evolution

ex) 3D printing

Page 74: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

2. Environment Analysis

Economic

World-wide Recession

Nevertheless, booming theme park sector

Socio-cultural Technological

Growing importance of leisure

Continuous technological evolution

ex) 3D printing

Page 75: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 76: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 77: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 78: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 79: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 80: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 81: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 82: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 83: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

3. Analysis of clients & other publics

Income level Motivations Age

Page 84: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors

Domestic Competitors World-wide Competitors

Page 85: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors

Domestic Competitors World-wide Competitors

Page 86: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - Domestic Competitors

Page 87: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - Domestic Competitors

Page 88: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - Domestic Competitors

Page 89: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - Domestic Competitors

Page 90: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - Domestic Competitors

Page 91: [Principles of marketing] Disneyland Paris

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 92: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 93: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 150(annual) to 1200(season)

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 94: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 150(annual) to 1200(season)

LOCALISATION

- Shuttle service from Louvre - 30 Km from Paris

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 95: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 150(annual) to 1200(season)

LOCALISATION

- Shuttle service from Louvre - 30 Km from Paris

- 18 haSIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 96: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 150(annual) to 1200(season)

LOCALISATION

- Shuttle service from Louvre - 30 Km from Paris

- 18 haSIZE

NB OF VISITORS PER YEAR

- 1,7M in 2012

NB OF DAYS OF OPENING

DATE OF CREATION

Page 97: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 150(annual) to 1200(season)

LOCALISATION

- Shuttle service from Louvre - 30 Km from Paris

- 18 haSIZE

NB OF VISITORS PER YEAR

- 1,7M in 2012

NB OF DAYS OF OPENING

- 6 months

DATE OF CREATION

Page 98: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 150(annual) to 1200(season)

LOCALISATION

- Shuttle service from Louvre - 30 Km from Paris

- 18 haSIZE

NB OF VISITORS PER YEAR

- 1,7M in 2012

NB OF DAYS OF OPENING

- 6 months

DATE OF CREATION - 1989

Page 99: [Principles of marketing] Disneyland Paris

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 100: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 101: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 200(annual) to 6000(season)

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 102: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 200(annual) to 6000(season)

LOCALISATION

- A8 highway / - Bus service - Train station(200m from the park)

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 103: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 200(annual) to 6000(season)

LOCALISATION

- A8 highway / - Bus service - Train station(200m from the park)

- 10 haSIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 104: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 200(annual) to 6000(season)

LOCALISATION

- A8 highway / - Bus service - Train station(200m from the park)

- 10 haSIZE

NB OF VISITORS PER YEAR

- 1,2M in 2012

NB OF DAYS OF OPENING

DATE OF CREATION

Page 105: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 200(annual) to 6000(season)

LOCALISATION

- A8 highway / - Bus service - Train station(200m from the park)

- 10 haSIZE

NB OF VISITORS PER YEAR

- 1,2M in 2012

NB OF DAYS OF OPENING

- 3 months

DATE OF CREATION

Page 106: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- From 200(annual) to 6000(season)

LOCALISATION

- A8 highway / - Bus service - Train station(200m from the park)

- 10 haSIZE

NB OF VISITORS PER YEAR

- 1,2M in 2012

NB OF DAYS OF OPENING

- 3 months

DATE OF CREATION - 1970

Page 107: [Principles of marketing] Disneyland Paris

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 108: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 109: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- 4000

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 110: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- 4000

LOCALISATION

- own exit on highway

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 111: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- 4000

LOCALISATION

- own exit on highway

- 117 haSIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 112: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- 4000

LOCALISATION

- own exit on highway

- 117 haSIZE

NB OF VISITORS PER YEAR

- 4M

NB OF DAYS OF OPENING

DATE OF CREATION

Page 113: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- 4000

LOCALISATION

- own exit on highway

- 117 haSIZE

NB OF VISITORS PER YEAR

- 4M

NB OF DAYS OF OPENING

- 9 months

DATE OF CREATION

Page 114: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops

ACTIVITIES

NUMBER OF EMPLOYEES- 4000

LOCALISATION

- own exit on highway

- 117 haSIZE

NB OF VISITORS PER YEAR

- 4M

NB OF DAYS OF OPENING

- 9 months

DATE OF CREATION - 1995

Page 115: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors

Domestic Competitors World-wide Competitors

Page 116: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors

Domestic Competitors World-wide Competitors

Page 117: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - World-wide Competitors

Source: TEA/ERA, 2008, Theme Park Attraction Attendance Report

Page 118: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - World-wide Competitors

Source: TEA/ERA, 2008, Theme Park Attraction Attendance Report

Page 119: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - World-wide Competitors

Source: TEA/ERA, 2008, Theme Park Attraction Attendance Report

Page 120: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - World-wide Competitors

Source: TEA/ERA, 2008, Theme Park Attraction Attendance Report

Page 121: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - External Analysis

4. Competitors - World-wide Competitors

Source: TEA/ERA, 2008, Theme Park Attraction Attendance Report

Page 122: [Principles of marketing] Disneyland Paris

–Sun Tzu, <The Art of War>

‘If you know about your enemy and yourself, you can win as many as

100 times out of 100 battles’

Page 123: [Principles of marketing] Disneyland Paris

Internal Analysis

Page 124: [Principles of marketing] Disneyland Paris

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 125: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops - Other shops(barber, make up…)

ACTIVITIES

NUMBER OF EMPLOYEES

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 126: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops - Other shops(barber, make up…)

ACTIVITIES

NUMBER OF EMPLOYEES- Over 15000

LOCALISATION

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 127: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops - Other shops(barber, make up…)

ACTIVITIES

NUMBER OF EMPLOYEES- Over 15000

LOCALISATION- RER A (2 mins by foot) - A4 highway - Joint ventures with Air France & Easy Jet

SIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 128: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops - Other shops(barber, make up…)

ACTIVITIES

NUMBER OF EMPLOYEES- Over 15000

LOCALISATION- RER A (2 mins by foot) - A4 highway - Joint ventures with Air France & Easy Jet

- 65 haSIZE

NB OF VISITORS PER YEAR

NB OF DAYS OF OPENING

DATE OF CREATION

Page 129: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops - Other shops(barber, make up…)

ACTIVITIES

NUMBER OF EMPLOYEES- Over 15000

LOCALISATION- RER A (2 mins by foot) - A4 highway - Joint ventures with Air France & Easy Jet

- 65 haSIZE

NB OF VISITORS PER YEAR

- 14.9 M in 2013

NB OF DAYS OF OPENING

DATE OF CREATION

Page 130: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops - Other shops(barber, make up…)

ACTIVITIES

NUMBER OF EMPLOYEES- Over 15000

LOCALISATION- RER A (2 mins by foot) - A4 highway - Joint ventures with Air France & Easy Jet

- 65 haSIZE

NB OF VISITORS PER YEAR

- 14.9 M in 2013

NB OF DAYS OF OPENING

- All year long

DATE OF CREATION

Page 131: [Principles of marketing] Disneyland Paris

- Amusement Park - Hotels - Restaurants - Souvenir shops - Other shops(barber, make up…)

ACTIVITIES

NUMBER OF EMPLOYEES- Over 15000

LOCALISATION- RER A (2 mins by foot) - A4 highway - Joint ventures with Air France & Easy Jet

- 65 haSIZE

NB OF VISITORS PER YEAR

- 14.9 M in 2013

NB OF DAYS OF OPENING

- All year long

DATE OF CREATION - 1992

Page 132: [Principles of marketing] Disneyland Paris
Page 133: [Principles of marketing] Disneyland Paris

‘‘What makes us different from others?’’

Page 134: [Principles of marketing] Disneyland Paris

‘‘What makes us different from others?’’

Core Competencies

Page 135: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - Internal Analysis

Type of visitors

Children, Teenagers,

Young adults, Parents

Children, Teenagers, Parents

Children, Teenagers, Parents

Children, Teenagers,

Young adults, Parents

Number of attractions

58 32 Show 39

Growth rate (2011)

- 1% + 8% + 6% + 10%

Profitability (2011)

€11.5 M €3-€4 M Not available €12 M

Page 136: [Principles of marketing] Disneyland Paris

Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Analysis - Internal Analysis

5%8%

18%

69%

French Market Share by Annual Visitors(2011)

Page 137: [Principles of marketing] Disneyland Paris

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 138: [Principles of marketing] Disneyland Paris

SWOT Analysis

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 139: [Principles of marketing] Disneyland Paris

Strength + Internal factor

Page 140: [Principles of marketing] Disneyland Paris

Strength- Experience in the entertainment business (over 80 years)- Tourist attraction- Strong reputation and brand name- Wide company’s product range- different types of attractions andproducts- Disney’s attractions adjusted to changes in visitor’s preferences- Familiarity- Financial stability- Qualified and educated employees- High satisfaction

+ Internal factor

Page 141: [Principles of marketing] Disneyland Paris

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 142: [Principles of marketing] Disneyland Paris

SWOT Analysis

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 143: [Principles of marketing] Disneyland Paris

SWOT Analysis

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 144: [Principles of marketing] Disneyland Paris

Weaknesses - Internal factor

Page 145: [Principles of marketing] Disneyland Paris

Weaknesses- No originality(compared to one in the U.S.)- Large work force- Many changes in top-management- High operating costs- Different culture- High price for tickets- Design duplication- Cultural imperialism- Visitor Spending(European visitors not spendas much as American visitors)

- Internal factor

Page 146: [Principles of marketing] Disneyland Paris

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 147: [Principles of marketing] Disneyland Paris

SWOT Analysis

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 148: [Principles of marketing] Disneyland Paris

SWOT Analysis

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 149: [Principles of marketing] Disneyland Paris

Opportunities + External factor

Page 150: [Principles of marketing] Disneyland Paris

Opportunities

- Highly diversified product and service- Positive government attitudes- Barriers of entry- Large group of loyal clients- Expansion on foreign markets

+ External factor

Page 151: [Principles of marketing] Disneyland Paris

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 152: [Principles of marketing] Disneyland Paris

SWOT Analysis

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 153: [Principles of marketing] Disneyland Paris

SWOT Analysis

Strength Weakness

Opportunities Threats

Negative

Internal

External

Positive

Page 154: [Principles of marketing] Disneyland Paris

Threats - External factor

Page 155: [Principles of marketing] Disneyland Paris

Threats- Over saturated markets- Increasing number of serious and actively operatingcompetitors, which address their offer to the same segmentof clients (e.g. Port Aventura)- Bigger elasticity of competitors in adapting to particularsegment of clients thanks to the smaller volume of sales- Increasingly competitors offer, which is perceived by clientsand retailers as a wider and better available

- External factor

Page 156: [Principles of marketing] Disneyland Paris

- Experience in the entertainment business (over 80 years) - Tourist attraction - Strong reputation and brand name - Wide company’s product range- different types of attractions and products - Disney’s attractions adjusted to changes in visitor’s preferences - Familiarity - Financial stability - Qualified and educated employees - High satisfaction - Expansion on foreign markets

- No Originality(compared to one in the U.S.) - Large work force - Many changes in top-management - High operating costs - Different culture - High price for tickets - Design duplication - Cultural imperialism - Visitor Spending(European visitors not spend as much as American visitors)

- Highly diversified product and service - Positive government attitudes - Barriers of entry - Large group of loyal clients

- Over saturated markets - Increasing number of serious and actively operating competitors, which address their offer to the same segment of clients (e.g. Port Aventura) - Bigger elasticity of competitors in adapting to particular segment of clients thanks to the smaller volume of sales - Increasingly competitors offer, which is perceived by clients and retailers as a wider and better available

Page 157: [Principles of marketing] Disneyland Paris

From Segmentation To Positioning

Page 158: [Principles of marketing] Disneyland Paris

Segmentation

Page 159: [Principles of marketing] Disneyland Paris

Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

Page 160: [Principles of marketing] Disneyland Paris

Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

Page 161: [Principles of marketing] Disneyland Paris

Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

Page 162: [Principles of marketing] Disneyland Paris

Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

Page 163: [Principles of marketing] Disneyland Paris

Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

Page 164: [Principles of marketing] Disneyland Paris

Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

Page 165: [Principles of marketing] Disneyland Paris

Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

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Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

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Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

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Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

Segmentation

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Geography Demographics Psychographics Benefits Behaviors

Region “All over the world“ -Even though it is located in Paris, France but can att ract a number of tourists coming from all over the word in Paris.

Market size “Big(mass) market” -Paris, where Disneyland is one of the biggest cities in the world.

Market density “High density” -18.1m of annual visitors.

Climate “feeble” -It’s easily affected by weather.

Age 1) Children – Emphasizes that “going to Disneyland” is children’s dream. 2) Parents (Famaily) – They have a f ina l dec i s ion (parchasing power). 3) Young couples, Young friends

Gender -Girls are more favorable to Disneyland.

Income -Middle class~High class

Ethnicity -No relation

Family life cycle - F a m i l y w i t h y o u n g children(age of 4~8) -Family with adolescences

Personality - People who are : Family-oriented, soft, kind,…

Motives -for famaily’s fun -for fun between friends

Life style -not specific but not hedonistic

Geodemo-graphics -Urban -People from rural side

Benefits sought -Fun & family’s a n d f r i e n d s ’ precious time.

User status -Useres -Non-users : People didn’t come to Paris or don’t know if Disneyland exists in Paris -Potential users : Every one

Usage rate -Heary : Parent with young children - L i gh t : O r d i n a r y people

Occasion -Famaily’s anniversary -Birthday

SegmentationTargeting

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Thrill

Familiar Atmosphere

Perceptual Mapping

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Thrill

Familiar Atmosphere

Perceptual Mapping

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Thrill

Familiar Atmosphere

Perceptual Mapping

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Thrill

Familiar Atmosphere

Perceptual Mapping

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Thrill

Familiar Atmosphere

Perceptual Mapping

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Thrill

Familiar Atmosphere

Perceptual Mapping

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Thrill

Familiar Atmosphere

Perceptual Mapping

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Marketing Mix

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Marketing Mix - 4Ps

Product

Price

Place

Promotion

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Marketing Mix - 4Ps

The resort covers 4,800 acres and have 2 themes parks, several hotels, a shopping, dining, and entertainment complex, and a golf course, in

addition to several entertainment venues.

Disneyland Paris located in Marne-la-Valée, a new town located 32 km east of the center

of Paris.

Everybody above the age of 3 needs to buy tickets to get in. I is highly recommended to buy tickets in

advance in order to save both time and money at the gate.

It is possible to choose your personal ideal Disneyland adventure- from 1 day to 5 in one park or both. Prices start from 64 € for adult for 1 day and up to 229 € for 5 days. Relatively, 58 for a child up to 211.

There are several special offers for seniors and students.

There are many ways of Desneyland being promoted : different special offers, discounts which attract visiter

not only spend nice time in the resort, but to save money.

e.g. Danko travel company with Air France and Disneyland Paris offer free tickets on plane for

children under 12 on the way Moscow-Paris-Moscow in case of booking hotel in the Disneyland.

Product

Price

Place

Promotion

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Conclusion

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Conclusion - Savage Capitalism

Things to think about…

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Conclusion - Savage Capitalism

Things to think about…

Behind the Fantasy,

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Conclusion - Savage Capitalism

Things to think about…

- Low wages for employees and high exigence

- Considered not as a lifetime job

Behind the Fantasy,

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Conclusion - To The Greater Disney Empire

There is still much room to improve…

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Conclusion - To The Greater Disney Empire

There is still much room to improve…

• High operating cost

• Employ benefits

• Decreasing grow rate

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Conclusion - To The Greater Disney Empire

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Principles of Marketing / Miss. Mo Valeriia Krasnyanskaya, Woojin Kim, Cholé Artigues, Anna Piatnitca / Class 14 / Year 2013-14

Conclusion - To The Greater Disney Empire

But…

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But we still love Disneyland.Because we all remember our childhood.

That is the Power of Disneyland…

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Thank you.

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Any Questions?!

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Class 14 LOVE YOU, Miss Mo!