Principles of Good Governance in Employment Service Delivery Contingency Perspective 2005. 5 Keunsei Kim, Ph.D. Associate Professor of Public Management Graduate School of Governance Sungkyunkwan University Workshop on Access to Service for All through Participation and Accountability
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Principles of Good Governancein Employment Service Delivery
Contingency Perspective
2005. 5
Keunsei Kim, Ph.D.Associate Professor of Public Management
Graduate School of Governance
Sungkyunkwan University
Workshop on Access to Service for
All through Participation and Accountability
1/19Keunsei Kim, Ph.D.
Part 1: Theory
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What is ‘Good Governance’?
World Bank(1989) ‘bad governance’: self-serving public officials and corruption in the
public service. ‘good governance’: transparency and accountability in the public
sector: Anglo-American liberal-democratic statesFirst World Conference on Governance(1991)
a system that is transparent, accountable, just, fair, democratic, participatory and responsive to people’s needs.European Union
five principles underpin good governance: openness, participation, accountability, effectiveness, coherence
A normative concept that is highly context-Dependent; process aspects
“No governance structure works for all services in all conditions” (Rhodes, 2000: 354) - Mix of Governance
Effective Governance Structure = f (Function, Culture)
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Pros and Cons of Network Governance(Rhodes, 2000)
Networks are effective: - actors need reliable, ‘thicker’ information - quality is difficult to be specified - commodities are difficult to price - professional discretion and experts are core values - flexibility to meet localized, varied service demands is needed - cross-sector, multi-agency cooperation is needed - monitoring and evaluation incur high political and administrative costs - implementation involves haggling
Limits of Market
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Costs of Networks - closed to outsiders and unrepresentative
- unaccountable for their actions
- serve private interests, not the public interest
- difficult to steer
- inefficient because cooperation causes delay
- immobilized by conflicts of interests
- difficult to combine with other governing structures
Australia: Centre Link, Employment National [Quasi-Market] Netherlands: Arbeids Voorziening, START, Vedior [Co-production] New Zealand: New Zealand Employment Service [Crown Entity] UK: Jobcentre Plus [Executive Agency] Korea: Employment Security Center [Affiliated Agency]