PRINCE2 COURSE FOUNDATION - PMTUTOR · PRINCE2 ® COURSE FOUNDATION . ... Quality Assurance activities are outside the scope of PRINCE2® as it is the responsibility of the corporate

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PRINCE2® COURSE FOUNDATION


Themes

Quality


Quality

Purpose


Purpose To define and implement the means by which the project will create and verify products that

are fit for purpose.

Focus on Products

Basis for scope and quality criteria

Addresses the quality methods for:

Specification

Development

Approval of the project’s products

Management of the project

Implementation of Continuous Improvement

The estimation of costs and timelines fully dependent on determination of the quality criteria


Quality

Definition

s


This courseware will define the following concepts:

• Quality

• Scope

• Quality Management System

• Quality Planning

• Quality Control

• Quality Assurance


Quality

Quality is generally defined as the totality of features and inherent or assigned characteristics of a product,

person, process, service and/or system that bear on its ability to demonstrate that it meets expectations or

satisfies stated needs, requirements or specification.

Scope The scope of a plan is the sum total of its products

Quality Management and Quality Management System

Quality management is defined as the coordinated activities to direct and control an organization with

regard to quality. A quality management system is the complete set of quality standards, procedures and

responsibilities for a site or organization. Within a project if there are separate customer and supplier

businesses, then each may have its own quality management system


Quality Planning

Quality planning is about defining the products required of the project, with their respective quality

criteria quality methods and the quality responsibilities of those involved.

Quality Control

Quality control focuses on the operational techniques and activities used by those involved in the project to:

Fulfill the requirement for quality (for example by quality inspections or testing).

Identify ways of eliminating causes of unsatisfactory performance (for example, by introducing process

improvements as a result of lessons learned)

Quality Assurance

It is good practice to arrange for quality assurance independent of the project management team. Quality

assurance provides a check that the project’s direction and management are adequate for the nature of the

project and that it complies with relevant corporate or program management standards and policies.

Quality Assurance activities are outside the scope of PRINCE2® as it is the responsibility of the corporate

or programme organization.


Relationship between Project Assurance and Quality Assurance


PRINCE2® Approach to Quality

Quality – Purpose

The purpose of the Quality theme is to define and implement the means by which the project will create and verify products

that are fit for purpose.

The Quality theme defines the PRINCE2 approach to ensuring that the project’s products

Meet business expectations

Enable the desired benefits to be subsequently achieved

The “focus on products” principle is central to PRINCE2’s approach to quality. It provides an explicit common understanding

of what the project will create (the scope) and the criteria against which the project’s products will be assessed (the quality).

The Quality theme addresses the quality methods and responsibilities not only for the specification, development and

approval of the project’s products, but also or the management of the project.

The Quality theme also covers the implementation of continuous improvement during the project for example, seeking ways

to introduce more efficiency or effectiveness into the management of the project and the project’s products.

Capturing and acting on lessons contributes to the PRINCE2 quality approach, as it is a means of achieving continuous

improvement.



Quality – Approach to Quality

The specific treatment for quality in PRINCE2 is the focus on products from the outset, requiring

systematic activities to:

Identify all the project’s products (i.e., to the level at which the project intends to exert control).

Define them in Product Descriptions – including the quality criteria by which they will be assessed;

the quality methods to be used in designing, developing and accepting them; and the quality

responsibilities of those involved.

Implement and track the quality methods employed throughout the project.

Quality – Quality Planning (1/2)

The purpose of quality planning is to provide a secure basis for:

Project Board agreement on the overall quality expectations, the products required with their

associated quality criteria, the means by which quality will be achieved and assessed and ultimately,

the acceptance criteria by which the project’s product will be judged.

Communicating these agreements unambiguously so that all the project stakeholders have a

common understanding of what the project is setting out to achieve

Control, that is, establishing an effective baseline for the project’s quality controls (including the

quality tolerances) and a secure means of achieving products that are fit for purpose.

PRINCE2 COURSE FOUNDATION - PMTUTOR · PRINCE2 ® COURSE FOUNDATION . ... Quality Assurance activities are outside the scope of PRINCE2® as it is the responsibility of the corporate

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