Press kit - Hospitality Net · give his own Airbnb guests a personal experience without having to spend hours in front of the computer. ... "We've received incredible feedback from

Press kit

We're smartbnb, the guest experience and productivity solution for

short-term rental owners on Airbnb, VRBO and Homeaway.

Our mission is to help all hospitality businesses put authenticity at

their core, while still being able to scale.

We enable our users with messaging and machine learning features to

provide personal guest experience at scale.

In July 2019 we relaunched smartbnb to introduce a brand new look,

enhance message customization, and add a brand new operations

suite to automate task delegation to cleaners/maintenance teams, co-

hosts and teammates.

Introduction

Smartbnb was created by Pierre-Camille Hamana in 2016, as a way to

give his own Airbnb guests a personal experience without having to

spend hours in front of the computer.

Pierre-Camille opened the messaging automation tool to the public in

2017, and it quickly gained popularity with property owners and

managers alike. In 2018 the tool expanded to accommodate

HomeAway and VRBO — on top of Airbnb.

Our story

By 2019 smartbnb had grown to a team of 12. The team is distributed

across 5 time zones, and fully remote, in order to accommodate

round-the-clock development and customer support.

In July, smartbnb announced a rebrand and new functionality,

including a suite of operations tools (more information about this in

the press release below).

In the short-term rental industry our reputation proudly preceeds us.

See reviews from real users at: https://www.trustpilot.com/review/

smartbnb.io

Pierre-Camille Hamana is smartbnb's

founder and CEO. He's also an active

member of the short term rental community.

Our reputation in the market

It includes a rebrand, new Operations features and more messaging

personalization options

July 11, 2019. Tallinn. Smartbnb, the short-term rental guest

experience solution, announced yesterday the launch of a major

upgrade in its product. The update comes in response to significant

growth in the vacation rental industry and user demand. Smartbnb

recently passed the $120K mark in monthly recurring revenue after

only two years from its launch.

The new Smartbnb brings a broad line-up of experience and technical

optimizations, including a rebranded interface; a range of new

Operations features; improved connections to Airbnb, HomeAway

and VRBO; and the addition of many personalization options in

automated messaging.

Smartbnb was created by Pierre-Camille Hamana, a Parisian

entrepreneur who took it upon himself to improve guest query

response times for his own B&B business. The product uses machine

learning to recognize common guest questions and, depending on

set-up, suggests relevant answers or responds instantly. Smartbnb

has expanded since its launch from a communications tool to a full

guest experience solution.

STR Automation Platform Smartbnb Launches Major Upgrade

Latest press release

On the occasion of the launch of the new Smartbnb, Pierre-Camille

said:

"At the core of this upgrade is our ambition to help short-term rental

businesses scale massively without adding to their resource

constraints. We have seen clients cut the time they spend doing

'admin' guest operations in half, just on their first month of using

Smartbnb. We know this upgrade will amplify precisely that kind of

efficiency."

Marii Ojastu, Head of Customer Support at Smartbnb, added:

"We've received incredible feedback from the upgrade's beta users.

One of our longest standing clients even called it 'life-changing.' It's

so encouraging to see this kind of response because we know we're

working on a product that's genuinely improving our clients' lives and

also helping them create magical experiences for their guests."

A full rebrand and new website also accompany Smartbnb's upgrade.

Learn more about Smartbnb and view the brand new site at https://

www.smartbnb.io  or visit the page introducing the new features:

https://www.smartbnb.io/introducing-the-new-smartbnb

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