Presented by Team 3 CHUNG Wai Ling, Coring GUAN Zhi Ying QIAN Qing WANG Mingli WONG Kit Ping, Lucinda Kevin LEE 21 April 2008 The Future Library : Services.

Presented by Team 3CHUNG Wai Ling, Coring

GUAN Zhi YingQIAN Qing

WANG MingliWONG Kit Ping, Lucinda

Kevin LEE

21 April 2008

The Future Library : Services

CharacteristicsFull range of quality services to support all areas of

academic activityLearning focusedFriendlyFree & feeCustomizedIT enabledInstant access 24/7Group & individual orientedInteractive and proactiveEncouraging of discovery via e-learning and e-

research

Circulation servicesSelf-service loans and returns of books,

periodicals, audio-visual materials, etc., using RFID

SMS library notice serviceInterbranch loans and returnsInterlibrary loans and returnsDocument delivery service to desk-topReserve collection service: print & electronicRetrieval of books and documents from

offsite storage

ReferenceEnquiry service via:

Face to faceEmailTelephoneFaxMSNLive chatSecond Life

User educationLibrary / research guides Library classesDatabase / electronic resources demonstrations

Library knowledge database using Wiki and other Web 2.0 technology

User surveyNovelty searching

Collection DevelopmentDevelop a quality print and electronic

collection using the latest technologySubject liaisonPreservationGift and exchange

Media ServicesLoans Play-back services in individual booths or

group viewing rooms using latest technology, e.g. blue ray

Video streamingVideo-on-demandProvision of special needs, e.g. equipment

for vision impaired usersDigitization of AV materialsProduction of AV materials for teachingMicrofilming service

Reading PlacesSingle study carrelsGroup study / discussion roomsLounge or comfortable sitting areaWireless LAN throughout libraryLoans of laptopsLaptop lockers with battery charging facility Loans of wireless LAN card

Printing / Photocopying / ScanningSelf-service printing, photocopying,

and scanning servicesOn demand printing

Library Development / Public RelationsLibrary visitsLibrary newsletterLibrary blogsBook talksExhibitionsOther library development services, e.g.

“Honour with books”

New BusinessesCoffee shop

Food and drinksMega store

books, periodicals, computers and accessories, library souvenirs, music CDs, DVDs, etc.

Services which could be moved to the Learning CommonsLibraries should still provide a range of

library services but some could be moved to / merged with the Learning Commons, e.g.Database searchingScanning, photocopying and printingIT supportMedia servicesReference services

Reference services – dramatically different

Offsite Services and 24/7 Access Access to electronic resourcesLearning CommonsSelf-check units using RFIDComputers with internet access, software for

searching, assignment completion and presentation

Printing, photocopying and scanningEnquiry serviceReading / discussion roomsVending machines for food and drink,

stationery, etc.

Services: Physical vs Virtual LibraryPhysical libraries are developing into virtual

/ electronic librariesThe new library will remain a hybrid library

offering physical learning spaces and services to facilitate customized learning, but with more and more electronic services delivered to the users

Thank You!