Presented by: Doaa Mohamed Samir Mohamed, MPPA Human Resources Specialist – Information and Decision Support Center – The Egyptian Cabinet Enhancing Transparency and Accountability in Public Organizations – Comparative Analysis of the Ombudsman Concept in Four Developed Countries: United Kingdom - Canada – USA & Sweden
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Presented by: Doaa Mohamed Samir Mohamed, MPPA Human Resources Specialist – Information and Decision Support Center – The Egyptian Cabinet Enhancing Transparency.
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Presented by: Doaa Mohamed Samir Mohamed, MPPAHuman Resources Specialist – Information and Decision Support Center – The Egyptian Cabinet
Enhancing Transparency and Accountability in Public Organizations – Comparative Analysis of the Ombudsman Concept in Four Developed Countries: United Kingdom - Canada – USA & Sweden
Table of Contents
Introduction
What is an Ombudsman ? "an agent of parliament who receives and may
investigate citizens' grievances against bureaucracy.“
Stanley (1966, P1) "legally established, autonomous, external to the
administration, operationally independent of the legislature and the executive, specialist, expert, nonpartisan, client-centered but not anti-administration, and both popularly accessible and visible".
Friedmann (1977, P1)
Service Should be: Inexpensive. Simple. Quick Action. Impersonal. Geographically represented.