PRESENTED BY: CHAKRADHAR CHILAKAPATI CHRISTINA NALLY KHALID NOUR VISHALI VELI In Bloom Flower Shop.

PRESENTED BY:

CHAKRADHAR CHILAKAPATICHRISTINA NALLY

KHALID NOURVISHALI VELI

In Bloom Flower Shop

PROJECT SPONSOR:

JACKIE NALLY FLOWER SHOP OWNER

6982 FM 1960 RD W STE H HOUSTON, TX 77069 PHONE: (281) 397-8978 TOLL FREE: (800) 287-2249

EMAIL: [email protected]: WWW.INBLOOMFLOWERSHOP.COM

System Request

Table of Contents

BackgroundBusiness NeedExisting SystemSystem RequirementsOnline and Phone ServicesBusiness ValueIssues and Constraints

Background

Family owned business since April 2000

Employed: 2 full time floral designers 1 part time delivery driver 1 full time administrative assistant

Sales: 65% of sales are from daily retail orders 35% of sales are from wedding related services Average monthly sales are approximately $30,000

Background – Cont.

Current vendors: Pikes Peak of Texas Southern Floral Greenleaf Wholesale Florist

Customer Satisfaction Currently we satisfy our customers with completive pricing and high quality products

and services

Most profitable seasons/holidays for the business: Valentine's Day Mother's Day Christmas

PAPER BASED PROCESSING SYSTEM

THERE IS CURRENTLY NO WEBSITE FOR THE SHOP AND NO ELECTRONIC PHONE SYSTEM

ALL ORDERS ARE TAKEN OVER THE PHONE OR IN-PERSON

WE DO NOT HAVE A DATABASE TO STORE OUR DATA

Existing System

Business Need

• Increase the Sales by developing phone & online ordering systems

• Develop a website that expose our services to become nationwide

• Replace current system with a computerized system

• Meet the business growing demand

• Improve the customer services

• Cost Saving ability for loyal customers

Online and Phone Services

Online Services: Log Service Requests Customer orders and payments

confirmation Customer order inquiries and

order tracking Electronic Reminder Cards Secure online transaction

processing system Appointment Setting for Wedding

consulting Map & directions

Phone Services: Electronic Phone System to

answer all calls without waiting The choice of speaking with a

customer service representative Support many additional phone

services Recording and Tracking of all

calls Secure phone transaction

processing system

• SYSTEM SHOULD ALLOW CUSTOMER TO ADD GIFT MESSAGE TO ORDER

• SYSTEM SHOULD ALLOW CUSTOMERS TO RATE PRODUCTS AND ALSO VIEW PRODUCT RATINGS

• SYSTEM SHOULD ALLOW CUSTOMERS TO DO SECURE PAYMENT ONLINE AND BY PHONE

System Requirements

FOR CUSTOMERS:• SYSTEM SHOULD HAVE A USER

FRIENDLY INTERFACE AND THE ABILITY TO TRACK ORDERS & HAVE REMINDERS/ SPECIAL PROMOTIONS EMAILED TO REGISTERED CUSTOMERS PRIOR TO IMPORTANT HOLIDAYS

• SYSTEM SHOULD ALLOW CUSTOMERS TO BROWSE TYPES ARRANGEMENTS BY OCCASION

• SYSTEM SHOULD ALLOW CUSTOMERS TO ADD ITEMS TO SHOPPING CART

• CAPABILITY TO EXPAND THE BUSINESS AND OPENING FOR MORE STORES

• CREATE AN ELECTRONIC INVOICE FOR ALL PURCHASES SENT VIA PHONE

• SYSTEM SHOULD ALLOW EMPLOYEES TO GENERATE REPORTS:

o SALES REPORTSo PRODUCT RATINGS REPORTS

System Requirements Cont.

FOR EMPLOYEES:• DATABASE STORING INFORMATION

ON ORDERS, TIMES, CUSTOMERS, STORES, EMPLOYEES AND INVOICES

• FAST AND RELIABLE RESPONSE FOR ORDERS TO MEET INDIVIDUAL NEEDS

• ALLOW EMPLOYEES TO CHECK THE ORDER STATUS

Business Value

Conservative estimates of tangible value to the company include: $50,000 annual increase in revenue

due to increase in popularity of the shop

Reduction of wasted/perished flowers with the increase inventory sales

Intangible value to the company includes: Improved customer satisfaction due

to increased accuracy and efficiency Increased market share due to

enhanced web presence and marketing reports

• System should be user friendly• System should be up 24 x 7• System should have secure

phone and online transactions• System should be compatible

with different browsers• Training for all employees for

the new computerized system• Data entry to the new system• System should be functional

by August

Issues or Constraints

These flowers are delivered to you just for listening!

Thank You!

Any Questions? Suggestions?

Comments ? Compliments?

Chakradhar Christina Khalid Vishali