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VALU VA Learning University Logo. Image of man walking in a parking lot surrounded by orange cones. The words VALU your Veterans, VALU your power, VALU your inspirations are in the background. The ADVANCE, Transforming Potential info Performance graphic. The U.S. Department of Veterans Affairs Logo.

Brief Overview of CEDD Learning ProgramsDecember 5, 2013

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CEDD Learning Programs

Veteran and Customer Focus

Personal Mastery

Critical Thinking

Organizational Stewardship

Interpersonal Effectiveness

Written Communication

Oral Communication

Instructor- Led Training

Web-Based Training

Virtual Instructor-Led Training

Blended

Leve

ls

Foundational

Intermediate

Advanced

Learning Programs Target all employee competencies

PERSONAL MASTERY

Take charge of personal growth

Manage career progression

Work effectively under stress

Self-discovery

Self-direction

Self-actualizationSELF-AWARENESSCourses Offered

Bringing Out Your Personal Best

Empowering Yourself and Others

RESILIANCECourses Offered

Being Flexible and Resilient at Work

From Stress to Success Managing Uncertainty to

Maximize Outcomes

CRITICAL THINKING

Gather and analyze information

Make well-informed decisions

Solve problems creatively

Analyze

Strategize

Problem SolveDECISION MAKINGCourses Offered

Foundations of Good Judgment Advanced Decision Making and

Problem Solving

ANALYZINGCourses Offered

Analytics Boot Camp

PROBLEM SOLVINGCourses Offered

Creative Solutions to Overcome Workplace Obstacles

Identifying and Solving Problems

STRATEGIZINGCourses Offered

Strategic Concepts to Solve Problems

ORGANIZATIONAL STEWARDSHIP

Optimize and leverage VA resources

Develop new perspectives

Maintain and uphold ethical behavior

Prioritize

Organize

OptimizeINTEGRITYCourses Offered

Demonstrating Ethical Behavior Ethical Dilemmas- Balancing Customer Needs Building an Ethical Environment at VA

ACCOUNTABILITYCourses Offered

Accountability and You- Demonstrating Responsible Work Behavior

Systems Thinking- Seeing the Big Picture at VA

ORGANIZES AND PRIORITIZES WORKCourses Offered

Establishing Priorities and Achieving Work Goals

Balancing Requirements- Project Management at VA

RESOURCESCourses Offered

Leaving and Optimizing VA and Federal Resources

INTERPERSONAL EFFECTIVENESS

Build Positive Relationships

Collaborate

Be a Team Player

Empathy

Diversity

Team BuildingEMPATHY Courses Offered

Communicating with Empathy Building Positive Work Relationships Sharpening Your Emotional

Intelligence Communicating in Difficult Situations

DIVERSITY Courses Offered Valuing Diversity in the

Workplace Fostering an Inclusive Culture Working with Diverse Teams

TEAMWORK Courses Offered Teamwork Essentials Contributing to Team Excellence High Performing Teams

WRITTEN COMMUNICATION

Communicate effectively

Draft Issue Briefs

Draft Memos

Draft

Edit

Communicate

WRITING JOURNEYCourses Offered

Building Writing Skills Writing and Editing for

Accuracy Communication Complex

Issues Clearly

PLAIN LANGUAGE Courses Offered

Addressing Data Calls Drafting Memorandums Writing Issue Briefs

ORAL COMMUNICATION

Communicate Effectively

Influence Decisions

Engage Audience

Present

Speak

Facilitate PRESENTINGCourses Offered

Creating and Delivering Engaging Presentations

Speaking with Confidence

SPEAKING PROFESSIONALLYCourses Offered

Refining Your Communication Style Enhancing Your Influencing Skills Influencing Strategies to Get Results Communicating with Executives Influencing Decisions and Gaining

Buy-in

FACILITATING MEETINGSCourses Offered

Organizing and Conducting Effective Meetings

VETERAN AND CUSTOMER FOCUS

Hand’s on Strategies

Customer Service Tools

Support Networks

Understand

Communicate

Problem Solve

VETERANS FIRSTCourses Offered

Understanding Customer Service

Advocating for Your Customer

Communicating Positive Customer Service

10

Vickie A. Nitschke: [email protected] (202) 632-7916Deborah L. Rhodes: [email protected] (202) 520-9305Michael Barnett: [email protected] (202) 632-7323

CED LEARNING CONSULTANTS’CONTACT INFORMATION

Check out training courses at: www.tms.va.gov