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CR AuditorsCTCRA Auditors

NPC CommissionsCars & Hotels -

Commission Checks

Client’s paymentCommission checks

Refund checks

ARC Auditors

ARC Transactions

Amounts due From Customers

Missing TravelAccounting

Forms

Amounts DueFrom Providers

Amounts due To Providers

Accountants

A detailed picture whetherThe branch/company madeor lost money during the Period being reported.

Structured incentive Program to motivate agents

Increase sales or Production.

1.Branch/Company Budget2.Consultant Production Report3. Sales Analysis

Maintain accuracy and integrity of Travel Financial Statements

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Monies due from Customers based upon

agent’s invoicing

FOP: Cash or Agency Plastic

Cash Receipt Information: Avatar Receipt and Date

GL Account # to Adjust open item

Item with Incorrect FOPItem to be voided

Information Needed on the Report

Commission checks for Trips that have already

Traveled.

FOP: Credit Card to Providers

Cash Receipt Information-Avatar Receipt # and Date

Check # and date sent to HQ if already paid.

Indicate if transaction should

be voided or refunded.

Contact Providers ifCommission is not received .

NPC Report Date

Information Needed on the Report

Checks AAA has not yet sent to Providers

FOP: Cash / Check Agency Plastic

Amounts due from Providers on Refunds

Due to AAA (-)

Information Needed on the Report:

AAA check# and date issued

Form of Payment Change

New PNR where check was issued

GL Account used if paid by Company Credit Card

Indicate if transaction should be voided or refunded.

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Branch submits Refund Log -Agency Plastic or CashCredit Card to Provider

Additional InformationNeeded?

Travel AccountingCreates Refund Invoice

Sends to Branch New Pay ID

end

Yes

No

Additional Information Needed

Incorrect TVL Form Used

Incorrect Refund Amounts

*Amount Refundable to Client = Amount Expected from Provider + Commission

TIPS on Processing Refund Logs

• Did client accept Travel Insurance?

• Is commission protected?

• What’s the amount refunded to Client’s CC and commission being recalled?

Travel Accounting Process Refund Logs

Yes

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Branch submits Manual Check Request•To Passengers for Cash Trip Refund•For Commission Recall to Providers•To General Ledger•Shipboard Credit

Travel AccountingProcess Check Requests

AdditionalInformation

Needed?

Yes

No

Accounts Payable Writes Checks

Mails check to Client / Providers

AdditionalInformation

Needed?

Noend

Additional Information Needed

Incorrect TVL Form Used

Manual Check Request to General

should be submitted by ROM/RDM

Amount requested different from

Invoice

Wrong Provider Code, Account ID or

Address

An Agent made an error On an invoice ( incorrect

Form of Payment, Incorrect Sale and

Commission Amount, Wrong Provider, etc)

Client cancels a cruise or tour regardless of

Form of Payment

NON ARCVOIDLOG

Refund Log-Agency

Plastic andCash

Refund LogCredit CardTo Provider

CurrentMonthTSS

PreviousMonthTAOps

FOP Choice = Original FOP of Sale

Amounts = Original Amounts

Commissions entered on Deposit and Final Payment Invoice

Duplicate Invoices driven with Incorrect Form of Payment or with 2 different providers.

Invoices generated for same name / same PNR Locator Displaying the History of Invoicing in the Apollo PNR (*HT). If more invoices were driven than the PNR has “Paid” lines is a good indicator.

Promo Discount Invoicing

Canceled Reservation to a New Booking

Common Issues Causing Open Items on the AR-AP

Reports

Travel Accounting Formshttp://aaawebapps01/travel/travel/NewForms.asp

Accounts Receivable Accounts Payable Reportshttp://aaanet/fin_ops/AutoSite/Travel/ARAP/index.htm

Retail Operations Manualhttp://aaanet/cms/framed.aspx?menu_id=76&page=/rom/

Cashiering Procedureshttp://aaanet/cms/display.aspx?menu_id=86&id=4492

Globalware Reportshttp://aaanet/cms/framed.aspx?menu_id=44&page=/fin_ops/Autosite/travel/gware/gwareindex.htm

Links

List of Providers where Commission Recall Checks

are NOT Needed NPC ProvidersCarnival Cruise Line (CCL)Celebrity Cruise Line (CEL)Holland America (HAL)Princess Cruise Line (PCL)Royal Caribbean Cruise Line (RCC)

Disney Cruise Line (DCL) Walt Disney World ( WDW) / WDWCRS Travel Impression DER / Eurail / Avanti

Disclaimer : In the event that providers insist for check payment, Travel Accounting will process request with the approval of the branch ROM/RDM and will be the branch responsibility to follow up claim in case of double payment.

Payment Frequency