Presentation slides

PLANNING & PREPARATION

✔SUBJECT

✔OBJECTIVE

✔AUDIENCE PROFILE

✔NOTES

✔STRUCTURE

✔ANTICIPATE QUESTIONS

ORGANIZATION

Closing (20%)

Summarize

Action steps and checks

Invite for questioning

Developing (70%)

Diagnose needs

Explore options

Suggest solutions

Opening (10%) Set Purpose

State benefit

PLANNING & PREPARATION-STRUCTURE

OPENING

DO'SGREETING

OBJECTIVESTORYPROCESS

DON'TSAPOLOGISEEMBARRASSREADSTART WITH A JOKE

Do’s

Don’ts

SUGGESTIONS ON OPENING

A Conventional opening

Humorous story

An incident, story, cartoon picture

A quotation, maxim, proverb

An inspiring value-added question

COMPONENT OF OPENING

Objectives

Importance

Benefits

Content / Coverage / Agenda

PLANNING & PREPARATION -STRUCTURE

BODY

✒ SEQUENTIAL

✒ NO "STATISTICS-OCEAN”

✒ SHIFT BETWEEN TOPICS

✒ QUESTIONS

✒ A/V SUPPORTS

✒ VERBAL

✒ NO "SLIDES - FLOOD"

DEVELOPING

Sequential order Chronological order Order of importance Question & answer method

Comparison & contrast Problem solving formula

–(Causes, Possible solution, Actions)

PLANNING & PREPARATION- STRUCTURE

CLOSING

✒ SUMMARY

✒ RESTATEMENT

✒ CALL TO ACTION

✒ QUOTE

✒ ILLUSTRATION

The EndSummary

CLOSING

Summary of key points

A call for action

A poem

A moral to the story

An analogy

P – MIX MODEL

Presenting Skills

• Body Language

• Use of Voice

• Visual Aids

Preparation

•Set objectives

•Analyse clients

•Diagnose Needs

•Organize Content

•Prepare Questions

Presentation MIX

Probing Skills

•Questioning

•Value-added questions

•Active Listening

People Skills

•Respect Esteem

•Show Empathy

•Get Involvement

•Share Rationale

PERFORMANCE-METHODOLOGIES

✔LECTURES✔ROLE - PLAYS✔DISCUSSIONS✔CASE STUDY✔EXERCISE / GAMES / QUIZ

PRACTICE

WHY

✏ BECOME FAMILIAR WITH TEXT & EQUIPMENT✏ REFINE IF REQUIRED

✏ BOOST CONFIDENCE

HOW & WHERE

✏ AUDIO/ VIDEO TAPE✏ MIRROR✏REHEARSE BEFORE "AUDIENCE”

PERFORMANCE

☛ VERBAL COMMUNICATION

☛ VOICE POWER

☛ NON - VERBAL

☛ A/V AIDS USAGE

☛ PROBING

☛ LISTENING

☛ METHODOLOGIES

WORDS TONE OF VOICE NON-VERBAL0%

10%

20%

30%

40%

50%

60%

NON - VERBAL POWER

Words Tone of non verbal voice

PERFORMANCE- VOICE CONTROL

❀ VOLUME

❀ SPEED

❀ TONE

❀ PROJECTION/

MODULATION

❀ PAUSE - EFFECT

PERFORMANCE- VERBAL COMMUNICATION

✇ SIMPLE

✇ SHORT SENTENCES

✇ NO JARGON

✇ AVOID " SPEECH - TICS ”

✇ BE AWARE OF "DOG WORDS”

✇ USE "RHYTHM"

PERFORMANCE - A / V AIDS

BENEFITSREINFORCEMENTCONVEYS INFORMATIONFACILITATES ENVIRONMENT

EFFECTIVENESSEXPECTATIONRETENTIONORGANISATION

PERFORMANCE- A / V AIDS

❁ COMPUTER

❁ OHP

❁ FLIP CHART BOARD

❁ WHITE BOARD

❁ AUDIO / T.V. / V.C.R.

❁ VISUALS

PRINCIPLES

1. Sufficiency Right amount of variety

2. Visibility Neither too detailed nor too small

3. Simplicity 1 visual for 1 idea; limit to 3-5 points

4. Consistency Same format, colour and header / footer

MANAGE NERVOUSNESS

Good preparation

Visual aids as memory prompts

Use of verbal skills

Use of non-verbal skills

Practice makes perfect

PRESENTATION

✼ Be confident & enthusiastic

✼ Be specific & sincere

✼ Use notes / cue cards

✼ Use humour appropriately

✼ Manage process & time

PERFORMANCE- PROBING

QUESTIONS STRENGTHEN A PRESENTATION

✤ OPEN PROBES

✤ CLOSED PROBES

✤ GENERAL QUESTIONS

✤ "PICK - UP" QUESTIONS

✤ "REDIRECTED " QUESTIONS

✤ RHETORICAL

✤ LEADING

SOME DON’TS WHEN ANSWERING

Don’t argue with anyone

Don’t allow one person to keep asking

Don’t say, “As I said ……”, “Anyone should know the answer of that ….”

Don’t put hands on your hips

Don’t point at the client

TIPS FOR ANSWERING

✤ Acknowledge question

✤ Listen for both content & intent

✤ Ask for clarification

✤ Answer clearly, specifically & briefly

✤ Check for understanding

✤ Support with evidences & data

PRINCIPLES

They are advanced open questions that require clients to:

Evaluate / Analyze

Speculate

Express Feelings

KP1 – ESTEEM PRINCIPLE

Treat the client as an important person.

Praise and compliment.

Show your appreciation

Be polite and courteous.

Be specific and sincere.

KP2 – EMPATHY PRINCIPLE

Think and feel client’s situation

Listen actively for facts and signs of

how the person feels

Respond to facts and show empathy for the client’s feelings

KPS – INVOLVEMENT PRINCIPLE

Ask for ideas, even when you have a good solution.

Use the client’s ideas whenever possible.

Avoid telling or demanding.

KP4 – SHARING PRINCIPLE

Whenever possible, off the “whys”

Provide your insights, but don’t dominate

Mirror client’s feelings