GRIEVANCE WRITING WORKSHOP PRESENTATION SLIDE HANDOUT
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
GRIEVANCE WRITING WORKSHOP
PRESENTATION SLIDE
HANDOUT
Slide
1
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
2 • Make sure that your audio is muted.
REMINDERS
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
3 • Make sure that your audio is muted.
• If you have questions, use the chat button.
REMINDERS
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
4 • Make sure that your audio is muted.
• If you have questions, use the chat button.
• Question and Answer opportunities.
REMINDERS
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
5
Navigating the 5 Steps of Grievance Handling
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
6
Navigating the 5 Steps of Grievance Handling
1. Identification
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
7
Navigating the 5 Steps of Grievance Handling
1. Identification
2. Investigation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
8
Navigating the 5 Steps of Grievance Handling
1. Identification
2. Investigation
3. Documentation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
9
Navigating the 5 Steps of Grievance Handling
1. Identification
2. Investigation
3. Documentation
4. Preparation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
10 Navigating the 5 Steps of Grievance Handling
1. Identification
2. Investigation
3. Documentation
4. Preparation
5. Presentation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
11
Navigating the 5 Steps of Grievance Handling
NOTE:
These steps are designed to be followed in order, but Investigation and Documentation should continue all the way through arbitration.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
12
1. Identification
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
13 1. Identification
What is a Grievance?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
14 1. Identification
What is a Grievance?
What does your Contract say?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
15
1. Identification
What is a Grievance?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
16 1. Identification
What is a Grievance?
What does your Contract say?
“…a dispute that arises over the interpretation or application of this Agreement…”
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
17 1. Identification
What is a Grievance?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
18
1. Identification
What is a Grievance?
• A work rule or regulation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
19 1. Identification
What is a Grievance?
• A work rule or regulation• A policy or Procedure
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
20 1. Identification
What is a Grievance?
• A work rule or regulation• A policy or Procedure• Any Federal, State, County or
Municipal Law
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
21
1. Identification
What is a Grievance?
• A work rule or regulation• A policy or Procedure• Any Federal, State, County or
Municipal Law• Any Health and Safety Regulation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
22 1. Identification
What is a Grievance?
• A work rule or regulation• A policy or Procedure• Any Federal, State, County or
Municipal Law• Any Health and Safety Regulation• Past Practice
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
23
2. Investigation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
24
2. Investigation
Ask questions beginning with the 5 W’s
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
25
2. Investigation
Ask questions beginning with the 5 W’s
• Who
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
26
2. Investigation
Ask questions beginning with the 5 W’s
• Who• What
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
27
2. Investigation
Ask questions beginning with the 5 W’s
• Who• What• When
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
28
2. Investigation
Ask questions beginning with the 5 W’s
• Who• What• When• Where, and
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
29
2. Investigation
Ask questions beginning with the 5 W’s
• Who• What• When• Where, and• Why
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
30
2. Investigation
Ask questions beginning with the 5 W’s
• Who• What• When• Where, and• Why
Get as much information as possible.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
31
2. Investigation
Reserved for video clip #1
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
32
2. Investigation
WHAT DOES SUE DO NEXT?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
33
2. Investigation
Talk with witnesses or people with knowledge of the events separately.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
34
2. Investigation
Talk with witnesses or people with knowledge of the events separately.
This will help rule out inconsistencies.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
35
2. Investigation
Talk with witnesses or people with knowledge of the events separately.
This will help rule out inconsistencies.
Collect as much information as you can.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
36
2. Investigation
Video Clip #2
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
37
3. Documentation
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
38
3. Documentation
You have identified the grievance;
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
39
3. Documentation
You have identified the grievance;
You have talked to those who might have information.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
40
3. Documentation
You have identified the grievance;
You have talked to those who might have information.
Now, it’s time to DOCUMENT!
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
41
3. Documentation
Video Clip #3
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
42
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
43
✓ What Happened?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
44
✓ What Happened?✓ Who was Involved?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
45
✓ What Happened?✓ Who was Involved?✓ When did it occur?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
46
✓ What happened?✓ Who was involved?✓ When did it occur?✓ Where did it occur?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
47
✓ What Happened?✓ Who was Involved?✓ When did it occur?✓ Where did it occur?✓ Why is it a grievance?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
48
✓ What Happened?✓ Who was Involved?✓ When did it occur?✓ Where did it occur?✓ Why is it a grievance?✓ What adjustment is required?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
49
✓ What Happened?✓ Who was Involved?✓ When did it occur?✓ Where did it occur?✓ Why is it a grievance?✓ What adjustment is required?✓ Additional Comments
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
50
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
51
Get the facts from the Grievant in their own words.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
52
Get the facts from the Grievant in their own words.
Remember, memories fade with time.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
53
Get the facts from the Grievant in their own words.
These documents are for the Union not the Employer.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
54
3. DocumentationWhen you have determined what information you need, request it from the Employer.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
55
3. DocumentationWhen you have determined what information you need, request it from the Employer.
Both the Michigan Employment Relations Act (MERC-public) and the National Labor Relations Act (NLRA-private) require that an employer provide information necessary to administer the Contract.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
56
3. DocumentationInformation that can be requested:
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
57
3. DocumentationInformation that can be requested:
• Attendance Records
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
58
3. DocumentationInformation that can be requested:
• Attendance Records• Material Safety Data Sheet (MSDS)
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
59
3. DocumentationInformation that can be requested:
• Attendance Records• Material Safety Data Sheet (MSDS)• Disciplinary records
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
60
3. DocumentationInformation that can be requested:
• Attendance Records• Material Safety Data Sheet (MSDS)• Disciplinary records• Payroll records
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
61
3. DocumentationInformation that can be requested:
• Attendance Records• Material Safety Data Sheet (MSDS)• Disciplinary records• Payroll records• Equipment specifications
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
62
3. DocumentationInformation that can be requested:
• Attendance Records• Material Safety Data Sheet (MSDS)• Disciplinary records• Payroll records• Equipment specifications• Performance evaluations
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
63
3. DocumentationInformation that can be requested:
• Attendance Records• Material Safety Data Sheet (MSDS)• Disciplinary records• Payroll records• Equipment specifications• Performance evaluations• Inspection records
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
64
3. DocumentationInformation that can be requested:
• Attendance Records• Material Safety Data Sheets (MSDS)• Disciplinary records• Payroll records• Equipment specifications• Performance evaluations• Inspection records• Personnel files• Job assignment records• Job descriptions• Seniority lists• And more…
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
65
Which Grievance Form Do I Use?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
66 What does the contract say?
Which Grievance Form Do I Use?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
67 What does the contract say?
It may say nothing
Which Grievance Form Do I Use?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
68 What does the contract say?
It may say nothingIt may be specific
Which Grievance Form Do I Use?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
69 What does the contract say?
It may say nothingIt may be specific
Example:Grievance Form. The grievance form shall be prepared by the Union in a form that coincides with the Grievance Procedure established in this Agreement.
Which Grievance Form Do I Use?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
70 The AFSCME International Form
Will work with any grievance procedure as a new document is used for each step (indicated in the upper right corner).
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
71 The AFSCME International Form
Will work with any grievance procedure as a new document is used for each step (indicated in the upper right corner).
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
72 The Council 25 Grievance Form
Has three steps and may not work as well for longer procedures.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
73 The Council 25 Grievance Form
Has three steps and may not work as well for longer procedures.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
74
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
75
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
76
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
77 Breakout Rooms:
• As a group discuss the information provided in the “City of Somewhere Investigation Packet”
• Determine where the Employer violated the Contract, if indeed there has been a violation.
• Appoint an individual from your group to report out when we resume.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
78 Discussion:
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
79 Discussion:
✓Was there a violation of the Contract?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
80 Discussion:
✓Was there a violation of the Contract?
✓What was violated?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
81 Discussion:
✓Was there a violation of the Contract?
✓What was violated?
✓What is the remedy?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
82 Discussion:
✓Was there a violation of the Contract?
✓What was violated?
✓What is the remedy?
Let’s take a POLL
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
83 An example
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
84
An example
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
85 Best Practice
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
86
Best Practice
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
87
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
88
TIME LIMITS!
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
89
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
90
“Grievances not advance by the Union within the limits provided herein, shall be deemed settled based on the employers last answer.”
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
91
“Grievances not advance by the Union within the limits provided herein, shall be deemed settled based on the employers last answer.”
If you’re late …
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
92
“Grievances not advance by the Union within the limits provided herein, shall be deemed settled based on the employers last answer.”
If you’re late … YOU’RE DENIED!
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
93
How is this different from any other grievances?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
94
How is this different from any other grievances?
What does your Contract say”
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
95
Typically, it will provide the sequence in which an appeal of the employer’s application of discipline will be handled.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
96
Make sure you know what the time limits are, they will likely be different that the time limits provided in the grievance procedure.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
97
4 . P r e p a r a t i o n
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
98
4 . P r e p a r a t i o n
• Review all your evidence; fill in any gaps you discover.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
99
4 . P r e p a r a t i o n
• Review all your evidence; fill in any gaps you discover.
• Determine the importance and relevance of each fact and piece of information.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
100
4 . P r e p a r a t i o n
• Review all your evidence; fill in any gaps you discover.
• Determine the importance and relevance of each fact and piece of information.
• Distinguish between allegations and opinions on the one hand and facts on the other.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
101
4 . P r e p a r a t i o n
• Review all your evidence; fill in any gaps you discover.
• Determine the importance and relevance of each fact and piece of information.
• Distinguish between allegations and opinions on the one hand and facts on the other.
• Research the local’s grievance file for any past grievances on similar situations.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
102
4 . P r e p a r a t i o n
• Review all your evidence; fill in any gaps you discover.
• Determine the importance and relevance of each fact and piece of information.
• Distinguish between allegations and opinions on the one hand and facts on the other.
• Research the local’s grievance file for any past grievances on similar situations.
• Discuss the grievance with other stewards or officers to gain their insights on the case.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
103
4 . P r e p a r a t i o n
• Review all your evidence; fill in any gaps you discover.
• Determine the importance and relevance of each fact and piece of information.
• Distinguish between allegations and opinions on the one hand and facts on the other.
• Research the local’s grievance file for any past grievances on similar situations.
• Discuss the grievance with other stewards or officers to gain their insights on the case.
• Write the grievance.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
104
4 . P r e p a r a t i o n
• Prepare the grievant for the grievance meeting with management; remember, the grievant may have never filed a grievance before and will not know what to expect in a grievance meeting.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
105
4 . P r e p a r a t i o n
• Prepare the grievant for the grievance meeting with management; remember, the grievant may have never filed a grievance before and will not know what to expect in a grievance meeting.
• Describe the setting, who will be there, and how the grievance will be presented.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
106
4 . P r e p a r a t i o n
• Prepare the grievant for the grievance meeting with management; remember, the grievant may have never filed a grievance before and will not know what to expect in a grievance meeting.
• Describe the setting, who will be there, and how the grievance will be presented.
• Review with the grievant what he/she will and will not say during the meeting. Some stewards roleplay the hearing with the grievant.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
107
4 . P r e p a r a t i o n
• Prepare the grievant for the grievance meeting with management; remember, the grievant may have never filed a grievance before and will not know what to expect in a grievance meeting.
• Describe the setting, who will be there, and how the grievance will be presented.
• Review with the grievant what he/she will and will not say during the meeting. Some stewards roleplay the hearing with the grievant.
• Anticipate management’s arguments, questions and point of view; know how you and the grievant will respond to each of these.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
108
4 . P r e p a r a t i o n
• Prepare the grievant for the grievance meeting with management; remember, the grievant may have never filed a grievance before and will not know what to expect in a grievance meeting.
• Describe the setting, who will be there, and how the grievance will be presented.
• Review with the grievant what he/she will and will not say during the meeting. Some stewards roleplay the hearing with the grievant.
• Anticipate management’s arguments, questions and point of view; know how you and the grievant will respond to each of these.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
109
5 . P r e s e n t a t i o n
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
110
5 . P r e s e n t a t i o n
• Be positive. Use a friendly down-to-business approach, without making threats. Avoid bluffing your way through a grievance.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
111
5 . P r e s e n t a t i o n
• Be positive. Use a friendly down-to-business approach, without making threats. Avoid bluffing your way through a grievance.
• Stick to the subject of the grievance; don’t allow the discussion to be sidetracked on other issues, past problems or irrelevant topics.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
112
5 . P r e s e n t a t i o n
• Be positive. Use a friendly down-to-business approach, without making threats. Avoid bluffing your way through a grievance.
• Stick to the subject of the grievance; don’t allow the discussion to be sidetracked on other issues, past problems or irrelevant topics.
• Focus on the issues, not the person or personalities.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
113
5 . P r e s e n t a t i o n
• Be positive. Use a friendly down-to-business approach, without making threats. Avoid bluffing your way through a grievance.
• Stick to the subject of the grievance; don’t allow the discussion to be sidetracked on other issues, past problems or irrelevant topics.
• Focus on the issues, not the person or personalities.
• Remain calm, cool and collected. Avoid being angry, belligerent or hostile.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
114
5 . P r e s e n t a t i o n
• Be positive. Use a friendly down-to-business approach, without making threats. Avoid bluffing your way through a grievance.
• Stick to the subject of the grievance; don’t allow the discussion to be sidetracked on other issues, past problems or irrelevant topics.
• Focus on the issues, not the person or personalities.
• Remain calm, cool and collected. Avoid being angry, belligerent or hostile.
• Keep notes of what is said during the meeting.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
115
5 . P r e s e n t a t i o n
• Listen for the main point of management’s argument and for possible openings to resolve the grievance. Don’t argue with the grievant during the meeting; if need be, ask for a caucus and step outside the room to iron out differences and clear up any confusion.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
116
5 . P r e s e n t a t i o n
• Listen for the main point of management’s argument and for possible openings to resolve the grievance. Don’t argue with the grievant during the meeting; if need be, ask for a caucus and step outside the room to iron out differences and clear up any confusion.
• Resolve each grievance at the lowest possible step. Remember your objective: a fair settlement at the lowest possible level. If management is not willing to fairly resolve the case, be prepared to appeal to the next step.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
117
5 . P r e s e n t a t i o n
• Listen for the main point of management’s argument and for possible openings to resolve the grievance. Don’t argue with the grievant during the meeting; if need be, ask for a caucus and step outside the room to iron out differences and clear up any confusion.
• Resolve each grievance at the lowest possible step. Remember your objective: a fair settlement at the lowest possible level. If management is not willing to fairly resolve the case, be prepared to appeal to the next step.
• Avoid swapping one grievance for another, meaning where the union wins one, management wins one. Each case should be decided on its merits.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
118
5 . P r e s e n t a t i o n
• Give your understanding of what, if any, resolution was reached or what will happen next after the conclusion of the meeting. This helps avoid misunderstandings later.
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
119
5 . P r e s e n t a t i o n
• Give your understanding of what, if any, resolution was reached or what will happen next after the conclusion of the meeting. This helps avoid misunderstandings later.
• Get every grievance settlement in writing. Make sure that management’s verbal assurances are documented.
Questions?
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
120 Arbitration SubmissionBe Prepared
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
121 Arbitration Submission
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
122
KEEP US INFORMED!
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
123
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
124
✓ Grievance Chain
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
125
✓ Grievance Chain✓ Grievant Statement
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
126
✓ Grievance Chain✓ Grievant Statement✓ Contact Details
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
127
✓ Grievance Chain✓ Grievant Statement✓ Contact Details✓ Submission Form
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
128
✓ Grievance Chain✓ Grievant Statement✓ Contact Details✓ Submission Form✓ Responsibility Form
A seniority list should be included
Every submission should have a minimum of these documents!
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
129
Information necessary for Council 25 to contact:
• Local
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
130
Information necessary for Council 25 to contact:
• Local• Chapter Chairperson
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
131
Information necessary for Council 25 to contact:
• Local• Chapter Chairperson• Grievant
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
132
Information necessary for Council 25 to contact:
• Local• Chapter Chairperson• Grievant• Employer
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Slide
133 Thank You
forparticipating,
we think your READY!
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
Related Documents
