“Its all to do with the training: you can do a lot if you’re properly trained. –Queen Elizabeth II Train The Trainer SAMPLE PRESENTATION FOR RAYMOND ALVAREZ
“Its all to do with the training: you can do a lot if you’re properly trained. –Queen Elizabeth II
Train The Trainer
SAMPLE PRESENTATION FOR RAYMOND ALVAREZ
The Outline
• Challenges for Public Speakers• Skills for Self Improvement
COURSE OBJECTIVE To educate trainers on techniques and styles to improve their
training skills for a more effective training.
Challenges for Public Speakers
Learning and Memory
Out of Control Audiences
Learning & Memory
“The is everything.” -Buddha
mind
Learning Styles
Memory
What’s Worth Knowing?
Learning Styles
Auditory Visual Tactile
Learning Styles
Auditory
Explain the concept to the trainee in basic terms.
Why is it important?
Relate it to other concepts learned.
Learning Styles
Visual
• Read the SOP or manual
• Demonstrate
• Show the equipment
• Be the example
• Observe other Team
Members
Learning Styles
Tactile
• Let them rehearse
• Role play common scenarios
• Practice using the equipment
• Let them explain it
Memory
Different parts of the brain activate when remembering a single memory.
How to RememberAcronym
Roy G. BIV = Red, Orange, Yellow, Green, Blue, Indigo, Violet
AcrosticPlease Excuse My Dear Aunt Sally = Parenthesis, Exponents, Multiplication, Division, Addition, Subtraction
AssociationSecurity Extension = 45634 5 6 FOLLOW one another, Security rhymes with 3!
Memory Palace Activity!
Audience Control
“You do not owe anything to an audience who won't give you the courtesy and respect of their
attention." - Art Linkletter
Types
Solutions
Dealing with Anger
What’s Worth Knowing?
Types• The Heckler (individual skeptics)
o Defend yourself with the audience – Get the opinions of others in the group or class.
o Ask for their name.o End it by asking rude trainees to reschedule or end
training early,
• Hostile Audience (group hostility)o Listen, Empathize, Paraphrase – Maintain eye contact and
practice active listening.o Do not take it personally. Never defend.o Redirect focus
Heckler Solutions
• Ask questions back
o Ask a question to clarifyo Asking a question to attack
• Rephrase the question
• Make it relatable
Individual Skeptic
Hostile Solution
• Stop talking.
• Walk over and stand near talkers.
• Send them on a BREAK!
• Reschedule/dismiss rude trainees.
• End the program early.
Group Hostility
SolutionThe Temper Table
Silence
Verbal Request
Private Confrontation/Reschedule Trainee(s)
End EarlySOLUTIONS
RESPONSE
Dealing with AngerChange the way you think!
• Don’t Take it Personally• Acknowledging that something is frustrating but
not worth losing your cool over. • Think logically • Considering the consequences.• Determining and working to overcome what it is
that makes you react the way you do.
Other Ways: Be Assertive not Aggressive & Relax
Skills for Self Improvement
Communication
Communication
A better way to effectively communicate with others
How Communication WorksEstablishing Rapport
What Every BODY is Saying
What’s Worth Knowing?
Communication• Using hand gestures grabs attention • Increases communication• Improves recall of trainings! 33%
retention rate
Communication• Trainees are more receptive when they feel more
comfortable.
• Concentrate on reducing body language when speaking directly to a non-local.
• In trainings, it is polite to heighten hand gestures for a better/more clear understanding.
When working with international students, study and observe their body language. Learn from them!
How it works!External Behavior
Internal ResponseInternal Response
External Behavior
How it works• External Behavior begins and an Internal
Response is formed
• Rapport is Built
• Pacing and Leading happens
Handshake
Arms
Legs
Hands
Eyes & Elbows
Smiles
Establishing Rapport
What Every BODY is saying…
Approach the class with confidence!
• Posture – stand tall with shoulders back.• Eye contact – solid with a ‘friendly' face.• Gestures with hands and arms – purposeful
and deliberate.• Speech – slow and clear.• Tone of voice – moderate to low, enthused.
What Every BODY is saying…
Red Flags• Heads are down
• Eyes are slowly closing
• Gazing at something else
• Playing with small objects
• Trainees may be sitting slumped in their chairs.
What Every BODY is saying…
iPhone users spend an average of 1 hour and 15 minutes with their phones each day, with only 22% devoted to talking.
What does this do to our posture and what does it mean?
0 10 20 30 40 50 60 70 80Time
Activity
73% is spent texting, e-mailing, social networking, and web surfing. 26% of that time is spent talking
Speaking Delivery Style
I have a voice!
Choosing a Style
What’s Worth Knowing?
Choose Your Style
Story Telling Demonstrate
Interactive Informative
Choose Your StyleTo Entertain
MotivateInspire
o What is the purpose of telling this story?o Is it relevant to the topic being conveyed?o Will the audience appreciate this story?o Can I tell a story?
Story Telling
Choose Your StyleMake Aware
To InstructTo Show
o What is the purpose of this demonstration?o Is the demonstration worth while?o Will the audience grasp the concept?o How long will it take?
Demonstration
Choose Your StyleTo Communicate
To EngageTo Do
o What will the activities be?o How are they applicable?o Are the concepts relevant to the topic?o How interactive will they be?
Interactive
Choose Your StyleTo InformTo Teach
To Delegate
o Is the information simple to communicate?o How is the information applicable?o How will the information be communicated?o What other tools will be used to communicate the information?
Information
Training Method
“The method is your own method.”-Dustin Hoffman
4 Step Program
Training Environment
Evaluating a Training Course
What’s Worth Knowing?
Hear It See It Do It Revie
w It
4 Step Program
Hear It• Explain the concept to the
trainee in basic terms
• Why is it important?
• Relate it to other concepts learned
See It• Read the SOP or manual
• Demonstrate
• Show the equipment
• Be the example
Do It• Let them rehearse before going onstage.
o Role play common scenarios.
o Practice using the equipment.
o Let them explain it.
Review It• Repetition is key• Review at the end of each section• Ask them scenario questions• Retrain• Don’t cut corners• What if they don’t get it?
Hear It See It Do It Revie
w It
4 Step Program
90% Retention
Training EnvironmentOn the Job Training
• Training in the Park can be a Challenge! Some things to consider:
o Wait Timeso Can your trainees hear you?o Who else is listening?o What kind of picture do you present to our
Guests?o Do you have the necessary tools?
Training EnvironmentCreature Comforts
• A/C or Heater at set a comfortable temperature• Bathroom Breaks• Food and Drinks• Clean and Organized presentation area
Avoids distractions!
Your training environments should be cleaned and organized after every training course.
Evaluating Training
• Participant Reactionso Training useful and liked by the trainees.
• Knowledge Retentiono Information was presented in a manner that is easy to
remember.• Behavior Application
o Trainees are using the information they have learned.• Work Patterns
o Location’s work performance has improved because of behavior application.
When evaluating a training course, you are evaluating not only the facilitator, but the quality of the training as well.