UPDATES ON REGULATORY ACTIVITIES ON: 1.QoS/QoE 2.COMPLIANCE FORMS 3.CONSUMER ISSUES ICT WEEK 2016
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UPDATES ON REGULATORY ACTIVITIES ON:
1.QoS/QoE2.COMPLIANCE FORMS3.CONSUMER ISSUES
ICT WEEK 2016
1/3REGULATING
QUALITY OF SERVICE QoS/ QUALITY OF EXPERIENCE QoE
ICT WEEK 2016
EVOLUTION OF THE QOS REGULATORY
• Methodology developed and gazetted for voice services in 2009.
• 8 KPIs identified and thresholds set for compliance in two phases.
• First phase ended September 2012 while the 2nd phase is running to date.
• New methodology and KPI definition under development.
Licensing, Compliance and Standards
CURRENT VOICE – KPIPerformance Targets Targets
Call Completion Rate >95%
Call Set Up Success Rate (CSSR)>95%
Call Drop Rate<2%
Call Block Rate<5%
Speech Quality95% of samples >3.1
Call Set Up Time<13.5 seconds
Handover Success Rate >90%
Rx Lev Outdoor = - 102 dBm
Indoor = -95 dBm
In car = - 100 dBm
KPIs IN NEW FRAMEWORK
Voice Services •Unsuccessful call ratio •Dropped call ratio •Completion call ratio •Call set up time
KPIs IN NEW FRAMEWORK
SMS /MMS – Successful SMS / MMS Ratio – Completion ratio for SMS / MMS – End-to-End delivery time for SMS
KPIs IN NEW FRAMEWORK
Data Transfer – Latency and jitter – Data transfer failure ratio – Throughput of successful data transfer – Ratio of packet loss
KPIs IN NEW FRAMEWORK
Web browsing •Internet accessibility •HTTP set-up failure ratio •HTTP set-up time •HTTP completion failure ratio •HTTP completion time •HTTP generic scenario availability
KPIs IN NEW FRAMEWORK
Video streaming – Streaming “start reproduction” time – Streaming “start reproduction” failure ratio – Streaming re-buffering time – Streaming video quality (using PEVQ) – Streaming generic scenario availability
COVERAGE AUDIT IN THE NEW FRAMEWORK
Coverage assessment has two main objectives:
1.Make available to consumers, reliable coverage information (territory, roads).
2.Verify that licensees comply with the coverage obligations defined in their licenses
Compliance and Enforcement
• Annual Publicity of performance reports for consumer information (name and shame)
• Issue of notices and warning to non-performing entities.
• Penalizing non compliance (up to 0.2% of GAT)• Denial of further regulatory resource and
expansion.• Revocation of the licenses.
WAY FORWARD
• Pilot test and approval. • New equipment and partners. • Launch of methodology and license update.• Compliance assessment and enforcement of
license conditions.
QOS Regulation is based on the following:•Kenya Constitution, 2010; Bill of Rights.•Kenya Information and Communication Act, 1998 as Amended in 2013 • Kenya Information and Communications (Licensing and Quality
of service) Regulations, 2010• Kenya Information and Communications (Consumer Protection)
Regulations, 2010• Kenya Information and Communications (Dispute Resolution)
Regulations, 2010
•Consumer Protection Act, 2012.
Regulatory Framework in Kenya
2/3REVIEW OF COMPLIANCE FORMS
ICT WEEK 2016
We would like to draw attention to the following sections.•NFP FORM (counting of the number of customers)•ASP FORM (Provision of clearer sections for each service)•CSP Service provision classification and approvals. •TEC/TP – Annual submissions (corporation staff) and regional
Compliance Forms
Access technology Approximate No. of Subscribers Data Volumes (Bytes) in period
GPRS/EDGE
HSPA
EVDO
WiMAX
Iburst
Fiber Optic to the Home
Fiber Optic to the offices
Copper
List Other Technologies as appropriate
Application Service Provider FormSection 3.2 (last mile)
Application Service Provider FormSection 3.4 (total as 3.2)
Type of Broadband Subscribers Above;
Number of customers
256 Kbps
512 Kbps
1Mbps
2Mbs
Car tracking and Fleet ManagementNew Section Section
No Service Offered
Brief Description on Scope of service
No.
1.
2
3
4
5
6
7
Name of ASP/Organisation Infrastructure deployed Capacity Deployed
Network Facility provider formonly to Resellers/ASPs. (3.1)
3/3CONSUMER ISSUES
ICT WEEK 2016
Consumer protection is based on the following:•Kenya Constitution, 2010; Bill of Rights.•Kenya Information and Communication Act, 1998 as Amended in 2013 • Kenya Information and Communications (Licensing and Quality
of service) Regulations, 2010• Kenya Information and Communications (Consumer Protection)
Regulations, 2010• Kenya Information and Communications (Dispute Resolution)
Regulations, 2010
•Consumer Protection Act, 2012.
Regulatory Framework in Kenya
Chukua hatua
Kikao kikuu
Inspections
Regulatory platforms
Issues raised
Resolutions made
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