www.eoh.co.za EOH Technology Solutions Overview
Aug 18, 2015
Introduction
Technology drives differentiation,
generates revenue, drives customer-
centricity and ultimately enables
growth
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Organisations need technology solutions that enable:
Introduction
Reduce risk
Optimal use of assets
Remote and mobile access
Secure infrastructure
Cost control
Flexibility
Introduction
Running IT like a business means …
… complementing technology with knowledge of how the enterprise's core business runs
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EOH Technology Solutions Value
consultative approach
EmpowersTransformation
Range of solutions bridge gaps
Skills andTechnology Partners
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EOH Technology Solutions
EOH Technology Solutions
EOH provides comprehensive
world-class solutions
Represent global leaders in various technology areas
Approach is to assess and understand the
customers requirements
Design flexible & fit for purpose solutions that align to business objectives
Flexible approach ensures we deliver based on our customers priorities and constraints
After successfully delivering our solutions we position proactive managed services to manage and optimise our solutions
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▲ By aligning with the customers current IT maturity we are better able to understand and in so doing implement fit for purpose solutions.
▲ We enable and empower IT department to shift from being back- office focussed to enabling strategic capability.
Our Approach
EOH’s consultative, customer led approach aligns to the maturity and efficiency of your IT department, no matter which stage it is in
Cost centerUncoordinated,
manualinfrastructure
Basic
1
Efficient cost center
Managed IT Infrastructure with some automation
Standardised
2
Business enablerManaged and consolidated
IT Infrastructure
Rationalised
3
Strategic assetFully automated management,
dynamic resource usage
Dynamic
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Technology Solutions
EOH IT EOH CitrixEOH Application
OptimisationEOH Security+ + +
EOH Technology Solutions
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Management structure
Technology Solutions
Rob
Delfim
Dominic StuartAlexRoma Jannes
MimecastNetapp / Cisco
AO Citrix Security MPS
CTOMarketing /
OP’sSales Director
Strategic Consulting MPS
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Key Plays - Detail
Datacentre
▲ Compute▲ Networking▲ Switching▲ Routing▲ Wireless▲ Storage▲ Virtualisation▲ DR and BCP
Security and Governance
▲ Web Proxy▲ VPN▲ Data Loss
Prevention▲ Risk Governance
and Compliance▲ Intrusion
Prevention System▲ End Point Security▲ Firewall - UTM▲ Next Gen Firewall
Performance Management and
Optimisation
▲ WAN / WEB Optimisation
▲ Load balancing
▲ Network Management
End User Computing and
Mobility
▲ BYOD▲ Mobile
management▲ Desktop
Virtualisation▲ Application
Virtualisation▲ Managed Print
Cloud
▲ Private Cloud▲ Hybrid
Capability▲ Orchestration▲ Automation▲ Data
Protection▲ Public SaaS
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The Journey
Cost centerUncoordinated,
manualinfrastructure
Basic
1
Efficient cost center
Managed IT Infrastructure with some automation
Standardised
2
Business enablerManaged and consolidated
IT Infrastructure
Rationalised
3
Strategic assetFully automated management,
dynamic resource usage
Dynamic
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▲ All Key Plays aligned to maturity model▲ Journey for each Key Play▲ Helps position the current state of IT▲ Creates a road map for future
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Implementation Process
PresentIdentify KP’s of Interest
Light engagement on KP’s of
interest
AssessmentGap Analysis
Roadmap and
Solution Proposals
Opportunity Pipeline
RFT
EOH Performance Management, Monitoring and Optimisation
Deliver apps and Data faster, to more users, securely while ensuring they are always available
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Performance Management, Monitoring and Optimisation
CoreSystems, applications, data and the network are core to every organisation
AssessmentBusinesses need to access these quickly, reliably and constantly
IT PerformanceA slow and poorly performing IT environment reduces a company’s ability to perform and respond effectively to customer needs or competitor activity
ProductivityWithout access to business applications and data communication, processing and productivity would cease – with catastrophic consequences
Performance Management, Monitoring and Optimisation
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What organisations are faced with
Poor Performance
Resilient Application and data delivery
Inability to correctly plan
Pressure to reduce costs
Lack of skills and resources
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What organisations require
Reduced complexity
Detailed and insightful reporting
Adaptable Solutions
Deliver applications and data securely
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The Journey with EOH Technology Solutions
Cost centerUncoordinated,
manualinfrastructure
Basic
1
▲ Little or no monitoring tools▲ No solution to manage
capacity▲ Reactive in the case of
incidents
Efficient cost center
Managed IT Infrastructure with some automation
Standardised
2
▲ Basic monitoring tools ▲ Rudimentary solution to
manage capacity▲ Reactive in the case of
incidents
Business enablerManaged and consolidated
IT Infrastructure
Rationalised
3
▲ Well established monitoring tools with some alerting and tending.
▲ Good Solutions to manage capacity
▲ Good insights to resolve incidents reactively. Some proactivity
Strategic assetFully automated management,
dynamic resource usage
Dynamic
4
▲ Well established monitoring tools with integrated alerting and trending
▲ Good Solutions to manage capacity.
▲ Good insights to resolve incidents proactively
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Introduction
Mobility promises:
A trend in increased numbers of remote end-users devices entering the business environment
strategic business enabler
more customer-centric
efficiency and productivity gains
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The business reality
The business reality
Internal Focus
▲ Mobility is putting pressure on IT and Business
▲ Delivery of apps and data to employees
▲ An array of devices
External Focus
▲ Advances in technology are changing business thinking
▲ Business need to consider new methods of improving operations and processes
▲ Opportunities are not as obvious as they seem
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The business reality
New technologies
Virtualisation
enterprise applications
The business
reality
New technologies ▲ Service delivery models are maturing▲ SaaS / web based collaboration▲ Easier to deploy
Virtualisationcloud and convergence are being driven down
mobility Several major shifts are
influencing strategy making decisions
Established technologies New generations of established technologies are pushing IT over the edge
Enterprise applications Need for consolidation in order to deliver enterprise applications to
end user devices
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What organisations require
CIOs and IT need the guidance and the enablement of:
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2
3
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Practical engagement model
Unified app store for data centre driven apps
Secure access to
Universal support for all mobile operating systems
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What organisations require…continued
CIOs and IT need the guidance and the enablement of:
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Implementation guidance on their enterprise mobility strategy
Desktop transformation strategy
Manage data and application protection
Support legacy applications
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The Journey with EOH Technology Solutions
Cost centerUncoordinated,
manualinfrastructure
Basic
1
▲ No Mobility strategy in place but knowing something is needed.
▲ No solutions to cater for and enable the promise of mobility and next gen EUC
▲ Pressure from the business and its users to make a move and define the way forward
Efficient cost center
Managed IT Infrastructure with some automation
Standardised
2
▲ Basic mobile policy with rudimentary and native enablement.
▲ Use of built-in native solutions to manage some of the mobility requirements.
▲ Business and users kept at bay for now but shadow IT is active.
Business enablerManaged and consolidated
IT Infrastructure
Rationalised
3
▲ Established Mobility Strategy for user and business requirements.
▲ Use of enterprise solutions to manage and enable user and business productivity.
▲ Adequate coverage of the business requirements looking to improve and refine.
Strategic assetFully automated management,
dynamic resource usage
Dynamic
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▲ Mature Mobile strategy, continuously refined and revisited.
▲ Excellent use of technology including user self service and automation.
▲ IT pushing the business to improve based on the possibilities revealed in a mature strategy.
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Data Centre Transformation
Run at approximately 20-30% efficiency rates
The Cloud promise
Optimise infrastructure while driving down costs
and increasing efficiencies
Customers leveraging the new technology solutions
Optimise, consolidate and simplify
Re-thinking the datacentre approach
Data Centre Transformation
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The business reality
The business reality
Adapt quickly & reliably
Loss as to how to harness the promise of a cloud based
strategy
Break down the silos focusing on consolidation and efficiency
Extending assets beyond their lifecycle
consolidate and simplify• power consumption• human resources
need for transformation
drive down costs
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▲ Appropriate strategy to enable the realisation of the next generation datacentre
▲ Organisations need to take stock of the as-is scenario
▲ Modern datacentre technology ▲ Improvements in networks and the move
to “cloud” based architectures ▲ IT should look to implement a
management layer ▲ Account for and justify its budgets, often
having to bill business units
What the organisation requires
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The Journey with EOH Technology Solutions
Cost centerUncoordinated,
manualinfrastructure
Basic
1
▲ IT reactive to business requirements. No view on a next gen DC.
▲ Light virtualisation deployment, many legacy systems.
▲ Aging infrastructure and stretching assets beyond supported dates.
Efficient cost center
Managed IT Infrastructure with some automation
Standardised
2
▲ IT has adequate DC capacity and a fair plan wrt the DC.
▲ Good use of virtualisation with few legacy systems.
▲ IT assets current, no converged systems or unified platforms.
Business enablerManaged and consolidated
IT Infrastructure
Rationalised
3
▲ Good DC strategy, managed and use of some cloud.
▲ Mostly virtualised, implementation of VM and systems mgmnt.
▲ Some converged systems across DC, room for improvement.
Strategic assetFully automated management,
dynamic resource usage
Dynamic
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▲ Next gen DC in place, mature DC strategy. Cloud enabled.
▲ Excellent use of tech incl automation and granular reporting.
▲ Next Gen platforms in place, business reaping the benefits.
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Introduction
Cloud is nothing new
IT manages are grappling with how this will affect strategy
Cloud is ready for adoption
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The Business reality
The cautiously optimistic approach is not sustainable
Cloud providers are offering compelling SaaS offerings for “commodity IT
Technology is mature
Real benefits to leverage
User and Business expectations are often ahead of the IT vision
IT need more commercially aware business processes
and solutions
What Organisations require
More and more companies are realising the benefits of
mature virtualisation capabilities for important applications, and moving
some of these into the cloud
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What Organisations require
Before organisation leap into the cloud they should consider
VS Buying a service vs owning
Costs involved
Data Security
Does existing infrastructure compliment cloud services?
Private cloud with hybrid capabilities
Public cloud provider
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What organisations require
▲ Understand overall objectives and challenges.
▲ Ensure scalable/flexible underpinning contracts.
▲ User and application profiling important.
▲ Manage the user/people change
▲ Monitoring Client experience is key.
▲ Connectivity in the local context is critical.
▲ Consider rack space, power and cooling.
▲ Ensure you can show value.
▲ Define SLA’s and expectations with care.
▲ Temper “information” to the South African context
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Skills and experience
Approach of assess, design,
build and manage
Defining cloud strategy and
readiness
understanding your existing infrastructure
investment
unique ability to leverage our dedicated
lines of business
Positioned to assist customers with their
Journey to cloud
Focused practice in each area
EOH Competencies
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The Journey with EOH Technology Solutions
Cost centerUncoordinated,
manualinfrastructure
Basic
1
▲ Ageing DC with no view on Cloud strategy
▲ Know cloud exists but no appetite or care to consider.
▲ Do it yourself approach, must own and operate everything ourselves.
▲ No Private Cloud or public cloud use, shadow IT prevalent.
Efficient cost center
Managed IT Infrastructure with some automation
Standardised
2
▲ Basic Cloud strategy in place knowing this needs improvement.
▲ Up to date DC, realizing where updates and new model can benefit the business.
▲ Considering commodity IT services to cloud.
▲ Public cloud for some services where possible
Business enablerManaged and consolidated
IT Infrastructure
Rationalised
3
▲ Adequate Cloud strategy in place.
▲ Modern DC leverage some cloud benefits.
▲ Some commodity services moved to SaaS with some obvious ones remaining.
▲ Mostly private cloud using public cloud where and if applicable.
Strategic assetFully automated management,
dynamic resource usage
Dynamic
4
▲ Mature Cloud Strategy In place. Proactively looking to improve.
▲ Next gen DC in place and fully cloud enabled.
▲ Services moved to SaaS where applicable.
▲ Adequate balance leveraging hybrid and public cloud.
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Introduction
Reduce the risk of unauthorised access
Risk analyses assessment and testing
Governance of enterprise security
Implementing policies, methodology frameworks and solutions
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The Business Reality
End User mobility and BYOD
Cloud security implications
Information leakage or theft can result in
financial, reputational and legal risk
Information defines a business
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What an organisation requires
AffordabilityOrganisations cannot afford to not effectively manage their risks
SkillsPartnering with experts in the market, who have access to the greatest skills and vendors
Extent of riskSolution providers must ascertain the source of risk based on what the IT team already knows, and also take into consideration the security threats that haven’t been considered
Security framework A comprehensive security framework and roadmap, as well as practical guidance and solutions
What an organisation requires
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EOH Competencies
EOH Competencies
Provide solutions to protect business critical servers
Leverage Strategic Vendor / Partner status for highly competitive pricing
Consultation, readiness assessments, agnostic needs analysis, planning, migration
and even on-site support
Recommend a comprehensive yet practical approach, eliminating wastage
Increase value by using end-to-end portfolio of services
Dashboards and assessment tools
Reduced complexity
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The Journey with EOH Technology Solutions
Cost centerUncoordinated,
manualinfrastructure
Basic
1
▲ Initial acceptance of the security issue and active consideration of its proposed benefits has developed into planning, formalised objectives and deliverables.
▲ Any security intervention is still somewhat reactive and approached on a case by case basis.
Efficient cost center
Managed IT Infrastructure with some automation
Standardised
2
▲ Decisive action is underway to implement the proposed security measures.
▲ Success is still very much reliant on the experience and skills of a few individuals but formalised processes are being developed to ensure measurable results.
Business enablerManaged and consolidated
IT Infrastructure
Rationalised
3
▲ Security has been implemented and is considered functional. It is possible to monitor and measure compliance with the proposed security measure. Processes are under constant improvement and provide good practice. Automation and tools are used in a limited or fragmented way.
Strategic assetFully automated management,
dynamic resource usage
Dynamic
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▲ Security measures have been refined to a level of best practice. Executive management can state with confidence that adequate security measures have been implemented as a demonstration of due diligence in Corporate Governance standards.
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Trusted Advisor
Expertise: highest level of skilled IT professionals in Africa
Partner for life ethos
IT is our business - constant training, access to industry insights and closer vendor partnerships
Consultative approach coupled with our range of assessment provides comprehensive insights and IP
Breadth and depth of skills and solutions
Proven and solid track record in consulting, technology, and outsourcing
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Custom-fit
Right 1st Time methodologies
Assessments: Reports are assessed by EOH
work with the technology you have
Vendor agnostic
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Key Plays Detail
Datacentre
▲ Compute▲ Networking▲ Switching▲ Routing▲ Wireless▲ Storage▲ Virtualisation▲ DR and BCP
Security and Governance
▲ Web Proxy▲ VPN▲ Data Loss
Prevention▲ Risk Governance
and Compliance▲ Intrusion
Prevention System▲ End Point Security▲ Firewall - UTM▲ Next Gen Firewall
Performance Management and
Optimisation
▲ WAN / WEB Optimisation
▲ Load balancing▲ Network
Management
End User Computing and
Mobility
▲ BYOD▲ Mobile
management▲ Desktop
Virtualisation▲ Application
Virtualisation
Cloud
▲ Private Cloud▲ Hybrid Capability▲ Orchestration▲ Automation▲ Data Protection▲ Public SaaS
In a Nutshell
EOH Technology Solutions empowers IT to deliver services aligned to its business strategy -
with speed, agility and consistency
without losing control
EOH Technology Solutions Positioning Statement
Trusted Advisor.
Committed Enabler.
Making business sense of IT.
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5 key plays
Datacentre and Virtualisation
Security, Governance and Compliance
Performance management and Optimisation
Private Cloud
Mobility and End user Computing