11 April 2019 ONE Order Oana Savu Manager, Industry Distribution Programs Adoption IATA
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11 April 2019
ONE Order
Oana SavuManager, Industry Distribution Programs AdoptionIATA
Industry today
Personalization More ancillaries
More content & Products
Retailing
Digital
Customer experience
Complex Paper Friction
Fragmented Commoditization Processes
NDC & ONE Order key industry programs to support Airline Industry Retailing
ONE Order
NDC
Enhanced Distribution▪ New shopping workflow and retail-style architecture▪ Merchandized, contextualized and Dynamic Offers▪ New Distribution Channel
Simplified downstream processes▪ Unique Customer Order Reference/Receipt▪ Standardized retailing solutions simplifying on delivery and accounting ▪ Facilitate interlining with ticketless carriers
Industry today
Industry with NDC & ONE Order
ONE Reference Order Confirmation
OrderID: ABC12347712
Service: ABC12347712-1Flight 123 GVA-LHR
Service: ABC12347712-2Priority pass
Service: ABC12347712-3 Lounge access
Industry with NDC & ONE Order
Order Confirmation
Service: ABC12347712-1Flight 123 GVA-LHR
OrderID: ABC12347712
Service: ABC12347712-2Priority pass
Service: ABC12347712-3 Lounge access
ONE Reference
Deliver Accounting
ONE Order in a nutshell
ONE Reference Simplified ecosystem
Expanded partnership
Our mission: support the value chain in retailing transformation
ONE Reference
▪ Improved customer service
▪ Consistent communication between airlines, travel partners and service delivery suppliers
Simplified ecosystem
• Reduce processes and systems complexity
• Modernize travel ecosystem to cater with digital processes
• Facilitate product delivery with real time tracking of services
Expanded partnership
• Connect with wider industries and enable greater interoperability
• Take travel retailing to the next level
Industry tomorrow
Personalization
More ancillaries
More content & Products
RetailingDigital
Customer experience
ONE Single source of truth
Frictionless New business capabilities
Simplification
OpportunitiesNew models
Value chain collaborationReal time
Analytics
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