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Twinning Project MN 10 IB OT 01

“Strengthening administrative capacities

in information society”

Project ImplementationPodgorica, 17 October 2012

Twinning Project– MN 10 IB OT 01Podgorica, October 17 2012

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COMPONENT 1

Strengthening the Information Society Legal Framework in accordance

with the EU Acquis


Component 1: Strengthening the

Information Society Legal Framework in

accordance with the EU Acquis

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1.1 Assessing a legislative framework for the Information Society Services1.2 Relevant amendments on existing Laws concerning Electronic Communication and

relevant sub-laws prepared (including rules, procedures and standards for the implementation)

1.3 Definition of manual for Inspection procedures - within the Ministry for Information Society and Telecommunications - in accordance with the existing legislation.

1.4 Training courses for Inspectors which ensures proper implementation of legislation (workshops, study trips, panel discussions) prepared and implemented

TEAM: CSI-Piemonte, eGovernance Accademy


Component 1: approach and methodology

� In the dynamics of the Project, Component 1 will be required to provide an autonomous output, as well as to support other components, especially the Component 3

� Component 1 will provide a complete gap analysis of the legal framework based on the MIS Strategy (2009) compared to the EU acquis communitaire

� The gap analysis will be compared to the state of implementation in some major EU Countries, in order to apply some best practices in Electronic communications, information security, IS Management, electronic signature, electronic trade, etc.

� The results of the benchmark will be immediately shared to achieve a wide knowledge among the beneficiary institution staff


� The assessment of the legislative framework will be a precondition to select priorities in amending sub laws and procedures, according to the instructions of beneficiary staff.

� To choose the priorities may be useful to perform a light SWOT analysis

� The reformed regulatory framework (legislation, sub-laws and procedures) shall be subjected to a PDCA cycle in a sample of areas chosen by the beneficiary.

� Analysing the remaining gap between the implementation of the new framework and the “best expected” will provide some indicators to measure the work done by the Component

� The indicators will measure the new output in terms of effectiveness and efficiency improvement: the indicators will become an integral part of the manual for inspectors, who will be trained in accordance with the Contract



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ACTIVITY 1.1

Assessing legislative framework for the information

society services

BENCHMARKS:

Comprehensive report on Information Society Services (ISS) legal

framework based on Strategy for Information Society Development in

Montenegro 2009-2013 – issued by MIS in 2009 including gap analysis and

comparative analysis with other Countries.

IMPLEMENTATION: 1st quarter


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ACTIVITY 1.2

Relevant amendments on existing Laws concerning

Electronic Communication and relevant sub-laws

preparedBENCHMARKS:

Report describing Law and relevant sub-laws (Official Journal of Montenegro

No. 50/08) amendments regarding Electronic Communications and Postal

Services articles produced

Comprehensive report describing rules, procedures and standard definition

in matter of information security, information system management,

electronic signature, electronic trade, electronic document (based on the

Official Journal of Montenegro No. 55/03i 31/05, No 80/04, No 49/07, No

14/2000, No 5/08)

IMPLEMENTATION: 2nd quarter


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ACTIVITY 1.3

Definition of manual for Inspection procedures - within

the Ministry for Information Society and

Telecommunications - in accordance with the

existing legislation.

BENCHMARKS:

Inspection procedure Manual-book describing Telecommunications

inspections procedures in accordance with the existing legislation (based on

the Official Journal of Montenegro number 50/08)

IMPLEMENTATION: 3rd quarter


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ACTIVITY 1.4

Training courses for Inspectors which ensures proper

implementation of legislation (workshops, study

trips, panel discussions) prepared and implemented

BENCHMARKS:

Training on Inspection procedures addressed to Inspectors and Inspectors’

trainers; at least 2 (two) Inspectors (representing 100% of the staff in charge

of this task) trained

IMPLEMENTATION: before the end of the 10th month.


� Location: Estonia (Tallinn)

� Focus: present the experience of Estonia in developing e-governance, ICT Policy and Legal Framework on Information Society and in building a digital territory including innovative services, with particular reference to:

– Estonian e-governance and ICT Policy

– ICT Strategic Planning and Management in Theory

– The role of the national parliament in Information Society development

– Legal Framework on Information Society

– Publishing governmental data and legal databases: online Official Journal

– Cyber security: policy development and implementation

– Personal data protection: principles, legislative framework and implementation

– e-Government in Justice

– Practical cases

Component 1: study visit


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COMPONENT 2

Raising the level of awareness about Information Society Services

among the most relevant stakeholders


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Component 2: Raising the level of awareness about Information Society Services among the most

relevant stakeholders

�Activity 2.1: Adoption of a list of indicators (MONSTAT) to measure the

development level (quantitative and qualitative) of Information Society Services

in Montenegro

�Activity 2.2: Definition of a methodology for evaluation and monitoring of

suggested indicators and preparation of a user manual

�Activity 2.3: Preparation of the plan for long term promotion of the Information

Society Services

�Activity 2.4: Organization of a promotional pilot project to describe the

importance of information society

�Activity 2.5: Preparation and implementation of training programs with an

emphasis on increasing promotional skills for the public Servant dealing with

the promotion of Information Society (workshops, study trips, panel

discussions)



This component will contribute to achieve the objective of the project through the transfer of know-how to the beneficiary institution staff. In particular, the component will consist of two main blocks of activities described as follows:

1) The experts will analyse all the indicators which will be provided through MONSTAT. Definition of the methodology for the evaluation and monitoring of suggested indicators. It will follow the preparation of user manuals in order to improve the selected indicators

2) Promotion of the Information Society Services in Montenegro through the:

� Definition of the plan for medium-long term promotion � Promotional pilot project to describe importance of information

society� Organization and implementation of training programs addressed to

the Ministry Civil Servants involved in Information Society promotional activities


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Activity 2.1: Adoption of a list of indicators (MONSTAT) to measure the

development level (quantitative and qualitative) of Information

Society Services in Montenegro

Examination of the list of indicators useful for monitoring the process of ICT

development in view of the following categories:

� Government Institutions

� Enterprises

� Citizens

In order to define:

� Data collection methodologies

� Data visualization and Data dissemination

BENCHMARKS:

Complete list of indicators (in accordance with the Official Report of MONSTAT) aimed

at evaluating the Information Society development analyzed and adopted



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Activity 2.2: Definition of a methodology for evaluation and monitoring

of suggested indicators and preparation of a user manual

� We will work at the definition of a methodology through:

� Surveys

� Recovery and re-use of already existing databases

� We will define

� The time frame during which data will be collected and elaborated

BENCHMARKS:

Guidelines and user manual to define evaluation procedures through the adoption of

MONSTAT indicators



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Activity 2.3: Preparation of the plan for long term promotion of the

Information Society Services

This component will lead to the drawing up of a plan aimed the identification

� Key stakeholders

� Activities to be implemented which can best reach the different target groups like

for example:

� Associations of citizens (consumer associations, trade unions, professional

skills associations)

� Disadvantaged groups

� Non-majority groups

BENCHMARKS:

Report describing an Information Society Promotion Plan



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Activity 2.4: Organization of a promotional pilot project to describe the

importance of information society

The pilot project will be drawn up taking in mind:

� The European Commission Europe 2020 – Europe's growth strategy - in

particular the flagship initiatives “Digital Agenda for Europe” and “Smart growth”

� IPA funding which prepares pre-accession countries to comply with the “Acquis

Communautaire”

� To prepare Montenegro for the future use of Structural Funds (especially for the

part related to the National tasks in the implementation of the “Digital Agenda for

Europe”)

BENCHMARKS:

Report describing activities, timelines and expected results of the Pilot Project for the

promotion of information society.

IMPLEMENTATION: 4th quarter


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Activity 2.5 Preparation and implementation of training programs with to

increase the promotional skills for the public Servant dealing with the

promotion in IS (workshops, study trips, panel discussions)

An interactive training will be delivered in order to prepare the beneficiary staff in

drawing up and implement a communication and awareness campaign in order to

underline the importance of e-government to the different target groups.

BENCHMARKS:

Training on Information Society Services awareness raising addressed to Civil

Servants, in order to increase their capacity of analysing and monitoring MONSTAT

indicators within Montenegro ISS framework.; at least 5 (five) Civil Servants

(representing 100% of the staff in charge of this task) trained

One study visit in Rome



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COMPONENT 3

Framework and Standards definition for e-government services


Component 3: Framework and Standards

definition for e-government services

3.1 Preparation the measures aimed to promote research and developmentprocesses of ICT in public sector.

3.2. Definition of the set of minimum standards for interoperability based oncomparative experiences of other Countries.

3.3 Identifying, monitoring and analyzing of the fields, functions and processes ofeGovernment services.

3.4 Prepare and implement training programmes targeted to the staff of departmenton Interoperability framework implementation and e -government services.

3.5 Definition of standards and procedures for Montenegro eGovernment Portal:Assessment of existing portal including a feasibility study for furtherdevelopment.

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� To propose number of measures to promote and support the R&D process of ICT

� To conduct a comparative analysis about experiences of interoperability framework based on the European ISA program- "Interoperability Solutions for European Public Administrations"

� To prepare the questionnaire to analyze the situation regarding eGovernment organization, regulations and technical environment.

� To identify and analyze fields, functions and processes of sample e-Government services (using user-centric approach).

� To formulate the training plan and implement the training based on the training needs assessment.

� To assess the existing e-government portal, including feasibility study for further development.

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ACTIVITY 3.1

Preparation the measures aimed to promote research and

development processes of ICT in public sector.

BENCHMARKS:

Report describing a strategy to promote R&D activities in the field of ICT in

the Public Sector elaborated.



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ACTIVITY 3.2

Definition of the set of minimum standards for interoperability

based on comparative experiences of other Countries.

BENCHMARKS:

Comparative analysis about experiences in the interoperability framework

in the field of eGovernment performed.



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ACTIVITY 3.3

Identifying, monitoring and analyzing of the fields, functions

and processes of eGovernment Services

BENCHMARKS:

Technical analysis on governmental electronic services and basic

specification requirements aimed at defining ToR for Enterprise Service Bus

performed.



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ACTIVITY 3.4

Prepare and implement training programme targeted to the

staff of department on Interoperability framework

implementation and e -government services.

BENCHMARKS:

Training on the Interoperability Framework in all its aspects addressed to

ICT specialist of MIS organized and implemented. At least 4 (four) public

servants of the Ministry (representing 40% of the staff in charge to develop

and maintain e-government services) trained.



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ACTIVITY 3.5

Definition of standards and procedures for Montenegro

eGovernment Portal: Assessment of existing portal

including a feasibility study for further development

BENCHMARKS:

Assessment of the existing e-Government Portal and analysis of the EU

best practises, including feasibility analysis for further developments

accomplished



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COMPONENT 4

Strengthening the infrastructure capacity for the implementation of the

Information Society Services


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4.1 Support to information system needs analysis of the Ministry and other different state institutions directly targeted by the Strategy for Information Society Development 2009 –2013

4.2 Optimization and planning for enlargement and maintenance of the Government information system and information society services;

4.3 Prepare and implement training programs for the staff for informatics infrastructure4.4 Assessment of the existing infrastructure and definition of a set of policies and

procedures for Disaster and Recovery Sites management

TEAM: CSI-Piemonte

Component 4: Strengthening the infrastructure capacityfor the implementation of the Information Society

Services


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� Analysis of of the current situation of Montenegro in relation to the information society, in order to have a clear starting picture starting from “Strategy for Information Society Development 2009 - 2013” document

� MS and the BC experts will foresee consultations with market players (public and private bodies) and surveys on citizens, businesses and Public Administrations in order to understand the state of penetration of the use of ICT in Montenegro, in accordance with what has been achieved in activities 2.1 and 2.2

� Support the optimisation and plan for enlarging and maintaining the Government information system and Information Society services.

� Starting point of the approach is the output of activity 4.1 by using the defined methodologies of the activities 2.1 and 2.2.


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� The training program should ensure that the MIS staff get exposed to various and efficient training methods.

� In order to optimise the infrastructure capacities for the implementation of the information society services of the MIS staff, the training program will be implemented during the study trips that are foreseen in activities 2.5 and 3.4. The digital divide is a complex phenomenon involving infrastructure and service alike; the network is fundamental to allow Public Administrations to supply services.

� Once a preliminary assessment of the Disaster Recovery infrastructure, and after a careful analysis of technical requirements, system features and user functionalities, have been carried out, the group of Experts involved in this activity will define, together with the Beneficiary’s responsible officer, all the relevant policies and procedures.

� These activities will be performed taking into account all most renowned principle of security and in accordance with the EU standards ensuring a smooth management of the infrastructure.


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ACTIVITY 4.1

Support to information system needs analysis of the

Ministry and other different state institutions directly

targeted by the Strategy for Information Society

Development 2009 – 2013

BENCHMARKS:

Information Society technical assessment and needs’ analysis aimed at defining

actions concerning Information Society development (based on Strategy for

Information Society Development 2009 – 2013 issued by MIS) addressed to

different State stakeholders performed within the 2nd quarter

IMPLEMENTATION:

August – December 2012


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ACTIVITY 4.2

Optimization and plan for enlargement and maintenance of

the Government information system and information

society services

BENCHMARKS:

Strategic plan in matter of Government Information System maintenance and

optimization (based on Strategy for Information Society Development 2009 – 2013

issued by MIS) elaborated during the 3rd quarter.

IMPLEMENTATION:

January – March 2013


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ACTIVITY 4.3

Prepare and implement training programs for the staff of

department for informatics infrastructure

BENCHMARKS:

Training on Information Society Services management and maintenance; at least 4

(four) Civil Servants (representing 10% of the staff in charge of managing the

technological infrastructure of information society services) trained within the end of

the Project

IMPLEMENTATION:

February – July 2013


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� Location: Italy (Torino)

� Focus: The study visit focuses on presenting the experience of the Piedmont Public Administrations in developing the regional broadband strategy and in building a digital territory, including the implementation of innovative services.

� During the study visit the MS Twinning partnership will organize specific sessions for the staff of MIS Department for informatics infrastructure, in order to present several experiences such as:

– WI-PIE Programme: the experience of broadband in the Piedmont area:

� ICT Observatory

� Network installations in urban (Turin) and rural areas

� Installation in mountain huts of antennas and connections

� B3-Regions project: broadband good practices and economic investment models at EU level.

– CSI-Piemonte:

� Server Farm and Disaster Recovery Centre

� ICT model for the public data management, re-use of Public Sector Information (PSI) and software, Open Data policy


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� … CSI-Piemonte :

� Demonstrations of the use of the network in different sectors (civil

protection, agriculture management, services to citizens, services to business and health)

� Piedmont model of web-based applications and services: Regional eGovernment portal (http://www.sistemapiemonte.it/), the user-centred approach of the Turin Municipality for web services, eDemocracy services of the Regional Council

� Electronic document management system (dematerialization), dematerialisation and Piedmont Regional Council web services

� Unified Platform for the management and distribution of public financing to applying SMEs, public administrations and citizens

� Innovation clusters.


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ACTIVITY 4.4

Assessment of the existing infrastructure and definition of

a set of policies and procedures for Disaster and Recovery

Sites management

BENCHMARKS:

Report describing policies to be undertaken within Disaster and Recovery strategy,

addressed to improve the high availability of the MIS IT data center, prepared within

the first quarter

IMPLEMENTATION:

August – October 2012


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Thank you

for your attention

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