Urban user behavioural modeling using high-resolution, smart
metered data and social computing
From Smart Water Meters to Demand and Customer Relationship
ManagementTurning smart water meter data into a business
intelligence toolPiero Fraternali Giorgia Baroffio Andrea
CominolaPolitecnico di Milanopiero.fraternali |
[email protected] [email protected]
OUR COMMON PROBLEM: THE EXAMPLE OF: LONDON2
UK_WATER SUPPLY UTILITY15 million customers2.6 Gl/day drinking
water3 billion $ revenue (2013-14)
2
Demand management
DEMAND MANAGEMENTCAPACITY EXPANSION2010 2040
consortium
cluster
From water data to customer relationship and demand
management5
Data acquisition and consolidationConsumption
datarepositoryPrivacySecurity
Consumer PortalAwarenessFeedback
Engagement & Behavior ChangeRecommendationsGoals,
Achievements, Rewards
Water data analyticsEnd use disaggregationConsumption patterns
detectionUser modelingClusteringDemand prediction and
simulation
Personalized tipsHousehold features
Engagement: motivation drivers6extrinsic
intrinsicPrice discounts
Redeemable goods
Consumption Goals
Water games
Educational resources
Social sharing
Peer comparison
Water diary
Awarenesstools
6
Awareness7
Peer comparison8
Water education9
Water games
Redeemable goods11
Data analytics12
Outalgorithm
User modeling13Users BEHAVIORAL MODELING through CLUSTERING and
CLASSIFICATION techniques.
11 %52 %37 %High consumersMedium consumersLow consumers
WATER CONSUMPTION PROFILES
StatusTodayGamified Consumer Portal in alpha test 400 households
in Canton Ticino (CH), AMI at 1 hr resolutionEnd of 2015Deployment
in Valencia with Emivasa, Grupo Aguas de Valencia.650'000 smart
meter in 2015 (490'000 already deployed)Access to 2500+ smart meter
at 1h resolution2016-17Deployment in London with Thames WaterLong
term investment: 3 M smart meter before 2030 (40000 in 2015)
thank you
http://www.smarth2o-fp7.eu/
@smartH2Oproject #SmartH2O@NRMPolimi
piero.fraternali | giorgia.baroffio |
[email protected]
Politecnico di Milano Department of Electronics, Information and
Bioengineering