Pres U Toon van de Sande (1)

From human error through human element to humanitarian value

A humanitarian risk assessment as a first step to cover the continuity of care?

By Toon van de Sande MA

• 12 years: Port of Rotterdam Apostleship of the Sea (visited thousands of ships)

• 12 years: Sailing Pastor for the Dutch Dredging and Offshore Industry (1300 days abroad in 70 countries, First Emergency Response in 40 accidents and incidents)

• 5 years: One of the founders of MPHRP, Maritime Piracy Humanitarian Response Programme

• I consider myself as the least qualified to speak on this summit because I am not a security expert. Thanks any way for paying attention

• Pay attention to the logo.

Every proces of chance starts with an element of Spiritension like:

• Anger• Shame• Uneasy Feelings• Creativity• Protest

Resulting in: Emotional energy needed to work on a change by using your common sense, brains and the qualities of others in order to improve an unwanted situation.

SOFT SKILLS?

What happened with you when you saw your child for the first time?

Hopefully you discovered what may be the best in the world, at least for this child:

• Universal values?

• Something ‘soft’ inside?

• and a sense of motivation???

A seafarer is not a fish!

Only mammals like whales are able to live in the sea: most of the mammals went ashore.

Seafarers cannot survive at sea; they need a port to stay alive

The water the womb is the only ‘sea’ left in the female mammals body.

The sea does something with us…

What is a port?• A very complicated place of exchange of persons, cargo, information

etc.

• A multicultural hotspot.

• Allthough very hightech, a port can be compared with a living body and even the weakest parts of are of most importance.

• Everybody should feel safe and secure.

• There are many threats and risks.

• Therefore there is a need of communication and well structured ordinary care.

Imagine an accident…

Tianjin: only figures no faces. Aylan Kurdi

Accidents like these should be prevented

What motivates you most to contribute on more security?

• Tianjin or Aylan?

• Or your carreer/salary?

• Internal or external motivation?

Hopefully the combination of all...

Human Error and Human Element in Risk Assessments

• On this summit we reflected on these measurable issues.

• Facts and figures: What Happened?

• Why? How?

• Prevention?

Outcome: Positive, Negative, Fragmented

What I learned on this Summit? On Human Error:

On Human Element:

On Humanitarian Value:

Uneasy Feeling?Based on my approach: Did I miss something?

• Is it mainly a head exercise? • Where is the humanitarian involvement?• How motivating and challenging was the input?• Was the whole/holistic picture presented?

To improve the security situation: Soft Skills as added humanitarian quality?

How can the security situation be improved?

• By paying more attention to humanitarian values: “We should not allow ourselves accidents to happen”.

• By adding internal motivation to external motivation.

• By adding soft/values based skills to hard skills.

• By research on ‘return on investment’ based on values based skills.

Continuum of Care• Preparation, (INCIDENT), First Emergency response, Aftercare,

Rehabilitation, Justice

Constitutive elements of the continuum of care

• Awareness

• Attitude

• Responsibility

• Policy

• Resources

• Crisis management

• Crisis Preparedness Planning

• Training

• Briefing

• Incident Reporting

• Family Liaison

• Information Sharing

• Aftercare

• Rehabilitation

• Insurance

• Justice

Humanitarian Risk Assessment

Constitutive elements

From Human error through human element to humanitarian quality: 5 levels in crisis assessment Notes

Awareness

Maritime crime is not considered as a restriction in our company

Maritime crime is an sometimes discusses (e.g. after an incident)

There is a basic understanding by all crew and other responsible employees regarding maritime crime

Maritime crime awareness discussions and preparedness drills are standard practice in our company

Our company encourages crew to exceed the maritime awareness and preparedness standard practices and discusses process improvements and lessons learned company wide

Attitude Security is not an issue in our company

Security is an issue for some after a serious incident

There is a basic understanding of security amongst all crew

Security is seen as a precondition to operate any vessel.

Company actively searches for security improvements and actively communicates lessons learned

Responsibility

Our company takes no responsibility for crew personal safety and security

Our company takes responsibility for crew personal safety and security

On our vessels any crewmember is responsible for his own safety and security

On our vessels crew is responsibility for own and other crew members safety and security

On our vessels crew take responsibility, keep others accountable for their actions and make suggestions for improvement

A feasable tool also regarding Port Security?

Constitutive elements

Score of importance and urgency

(1-10)

Achievable Objectives Possible improvements elements

Suggested Timeline

Short term

(one year)

Middle long term

(2-3 years)

Long Term

(5 years)

Awareness

Attitude

Responsibility

Policy

Questions, Comments and Feedback,

• Return on investment?

• The assessment is still under construction: improvements?

• Holistic?

• Soft skills: Values based skills?

• Time to change?

• What might be the first steps?

• Time to cooperate?

Thank You and lots of succes!!

Toon van de Sande

Spiritension

Kromhout 143f

3311 RE Dordrecht

The Netherlands

[email protected]

+31650520817

www.spiritension.com