Pres Kmapping Oce At Eirma Sig Iii Meeting 15 April 2005 Final

Presentation EIRMA SIG-III meeting

Mapping and Matching organisational competencies and individual skills and competences


April 15, 2005Samuël Driessen ([email protected])

Océ-Technologies

Presentation EIRMA SIG-III meeting2

About Océ

Océ enables its customers to manage theirdocuments efficiently and effectivelyby offering innovative print and documentmanagement products and servicesfor professional environments


Overview

About KM Organizational Structure Business/personal objectives to facilitate skills What is knowledge mapping? Kmapping at Océ Future work kmapping


About KM

KM: about people, processes and ICT

Integrated/holistic approach No KMS: impossible in

philosophical terms


About KM

KM connects people to people, and people to knowledge and information, to enhance performance of the organization and the people in it, through identification, capture, validation and transfer of knowledge.

Technology is important for KM, but cannot create the need or motivation to change behavior or share knowledge.


Organizational structure

Our organization is divided:

- by country

- by business units

- by departments

- by projects and teams

- but also by walls


Facilitate skills!

Clearer than ever that we cannot know everything and everyone. So it is important to:

- know what one knows and communicate that

- know what one doesn’t know and mobilise that.

The challenge is to

facilitate these skills!


Bus. objectives for facilitating skills

increased innovation, productivity and responsiveness through plugging ‘know who’ gaps, smarter decisions about organizational changes and establishment of key knowledge roles, insight in challenges of knowledge transfer and integration following restructuring, mergers, or acquisition.


Personal objectives for facilitating skills

Help people find people with certain expertise One-stop portal to different sources and the way

they are organized Help people understand their place in the network


A Definition of Knowledge Mapping

Knowledge mapping is:• the field within knowledge management• that studies ways to provide• employees throughout an organisation• with customised knowledge maps• to create insights and vision

A knowledge map is:• a presentation of (analyses of)• knowledge available within an organisation,• possibly aggregated,• contextualised,• and appropriately visualised [Huijsen, Driessen, Jacobs 2003]


Basically kmapping

point you to the right person or bit of information can aggregate information from several sources, build

relations between people and documents, organize and (re)group that info


Typical Functionality (1/2)

Provide answers to the following questions:

Management:• Who have expert knowledge on subject X?• Who is building up / wants to build up expertise in subject X?

Resource Management:• Which knowledge is required in project X, and at what level?• What experience does knowledge worker X have in area Y?

Knowledge Workers:• Where can I find knowledge on subject X?• Who have the best knowledge on subject X?


Typical Functionality (2/2)

Knowledge Dissemination:• Who in interested in subject X / area Y?• Which subject areas are most popular?

Human Resource Management:• In which subject areas do we need more people?• Which knowledge/expertise is of greatest value to the organisation?


Kmapping-tool Model

DMS web surfing

database

community

data aggregation

visualisation

data analysis

projectadmin

e-mail

HRM managerknowledge worker

KnowledgeMapping

Tool

"raw" data

knowledge views

integrated data


A knowledge mapping framework

[Huisen, Driessen, Grootveld - to be published]]

term

group

personconcept

knowledge item

activity


Knowledge mapping at Océ

Digital Phonebook (“PhotoPhone”)

Some also use it as Yellow Pages (10%...)

- manual, takes a significant amount of time of HR and employee- Often not updated or maintained


What else do we have?

MapBrowser (objective approach)


Mapbrowser

Why visualization?Context!- What is the right question to find the right answer?- I know the answer exists, but where can I find it?- What are related issues to my question?- Who also knows something about my question?


What else do we have? [cont.]

ExpertFinder (subjective approach)


ExpertFinder


General issues/Experiences

User feedback no barriers no extra tool willing to correct, not willing to fill out form

How do we keep them up-to-date? Forward to expertise/project

Also add personal competencies


External example

Telematics Institute (www.telin.nl) Knowledge Cockpit


Knowledge Cockpit: main page


Employees for “community”


Ontology for “Knowl. Managem.”


Future work

Combining Kmaps and Virtual Communities Combine objective and subjective approach Higher-order maps (semantics)

PersonalSpace

Working Team

Personal Network

Community of Practice

Enterprise

[Wenger]


Questions?

For more information:

www.telin.nl

“Metis project”

Or contact:

[email protected]

Pres Kmapping Oce At Eirma Sig Iii Meeting 15 April 2005 Final

Technology

knowledge management

transfer of knowledge

knowledge cockpit

knowledge available

expert knowledge

knowledge dissemination

best knowledge

knowledge workers