PREP Engineering

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M A I N T E N A N C E • F A B R I C A T I O N • W E L D I N G • E N G I N E E R I N G

PREP EngineeringEngineering company based in the Rockingham Industrial area.

www.prepengineering.com.au

PREPEngineering & Welding

Services Pty Ltd

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Contents

Mission Statement 4

Vision Statement 4

Capability Statement 7

Our Values 8

Our Standards 11

Quality Management Plan 12

1.1 Purpose and Application 12

1.2 Policy and Objectives 12

1.3 Overview 14

1.4 Key Risks and Approvals 15

2.1 Management Structure 15

2.2 Responsibilities 15

2.3 Resources 19

2.4 Audit 19

2.5 Reporting 19

2.6 Documentation and Records Management 21

2.7 Planning 22

2.8 Communication 23

3 Referenced Documents 27



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Mission ‘To provide a professional and truly affordable service without compromising standards and quality giving our clients the confidence that our service offers value and our work is carried out in a controlled, safe and clean environment’

Vision ‘Our vision is to be the spearhead of excellence and quality within the pipe welding and fabrication industry. A true leader of innovative solutions using the latest technologies to consistently produce the highest standards using best practices’


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Company Overview

• High caliber specialized welders

(currently 98% NDT pass rate)

• 24/7 support on maintenance contracts

or emergency repairs

• A segregated workshop for stainless and

carbon steels

• High quality machinery and equipment

• Highly experienced pipe fitters

• A Quality Management System (QMS)

ensures not only the highest standards

of workmanship but also the standard of

supporting documentation for full and

transparent traceability (MDR’s, WPS’s,

WPQR’s, NDT certs, Mill certs, pipe and

welding daily reports etc.)

• An impeccable OHS record with no LTI’s

• No re-work to date

• 600m2 workshop segregated for carbon and

exotic steels

• Several 2 Ton Davit arms

• Forklift

• 2 x Fully kitted 1.5 ton flatbed site vehicles

plus utility

• Access and egress through both ends of

workshop

• New welding equipment

• Dedicated offices and board room

Differentiators Facilities

Prep Engineering & Welding Services (Prep) is a small

sized engineering company based in the Rockingham

Industrial area.

Prep provides 3 main services:

• Welding

(Carbon and exotic steels)

• Fabrication

(Pipes and small tanks/hoppers <2.0m dia.)

• Welding & Fabrication Maintenance

(on and off site)

Prep services the Petrochemical, Oil & Gas, Water and

Mining industries.

History

Prep Engineering was first registered in 2011. Due to

significant growth Prep has recently moved to a larger

premises in order to maintain the company’s standards

whilst coping with greater demand.

Past Performance

Prep has significant industrial piping capability and has

successfully completed various major piping contracts.

These include:

• Wesfarmers – Pipe maintenance contract for CSBP

Kwinana (ongoing), repairs to main OSHATZ boiler

• Air BP – Upgrade of fuel lines for Perth international

airport extension

• Downer – Insulation of the maxitherm in Chemical

East at CSBP

Capability StatementEngineering company based in the Rockingham Industrial area.


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Values

Morale

Consists of many factors, including confidence in

equipment, good training and sound administration;

but ultimately it is the confidence between

management and staff. Such confidence is a product

of leadership and comradeship. High morale cannot

be created overnight, but requires the forging of close

bonds of professional and personal trust, which will

withstand the stresses imposed by the demands of

work. It requires commitment and self- sacrifice and

to put the interests of the team and the task ahead of

one’s own.

Loyalty

Loyalty binds all members of the company together: it

goes both up and down. It turns individuals into teams,

creating and strengthening the structure of which the

company is composed. Prep Engineering relies on the

continuing allegiance, commitment and support of all

employees: that is, on their loyalty.

Respect for Others

Respect for others is a hallmark of Prep Engineering:

it comes from the duty to put others first and means

that there is no place for prejudice or favouritism. Like

loyalty, respect for others goes both up and down

the chain of command and sideways among peers.

Prep Engineering remains committed to ensure all

employees have equality of treatment and opportunity.

Integrity

Employees must be welded into strong and robust

teams in order to achieve success. Therefore, integrity

has a unique significance, it is essential to trust.

Integrity means being honest and truthful. All forms

of deceit and dishonesty constitute a lack of integrity:

they call into question whether an individual can

be relied upon, damaging the team and therefore

effectiveness.

Discipline

Discipline is the primary antidote to fear and maintains

effectiveness: it is supported by team loyalty, trust

and professionalism. Discipline instils self-control and

breeds self-confidence. The best discipline is self-

discipline: innate, not imposed. Prep Engineering

expects self-discipline from every member of staff.

PREP EngineeringEngineering company based in the

Rockingham Industrial area.


The Values are about character and spirit: the Standards define our actions and behaviour: Prep Engineering

expects all employees to abide by these Values and Standards.

Values are the moral principles - the intangible character and spirit - that should guide and develop us into the sort

of people we should be; whereas Standards are the authoritative yardsticks that define how we behave and on

which we judge and measure that behaviour. They reflect, and are consistent with, the moral virtues and ethical

principles that underpin any decent society.

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Standards


Lawful

All employees are subject to criminal law and have a

duty to uphold it. Employees have the right to work

in an environment free from harassment, unlawful

discrimination and intimidation. Any unjustifiable

behaviour that results in employees being unfairly

treated is fundamentally incompatible with the ethos of

the company and is not to be tolerated. Discrimination

and harassment may also contravene civil and criminal

law: any form of discrimination or harassment

undermines trust and confidence, especially in those

in positions of authority.

Total Professionalism

It is axiomatic that all employees must exercise the

highest standards of professionalism at all times to

safeguard the company’s reputation and reduce the

risk of accident, injury or loss.

The effects of excessive drinking are severe:

impaired judgement, endangered health, degraded

performance and are the major cause of ill discipline.

It generates a loss of self-control, which can lead

to unacceptable behaviour. Personnel under the

influence of alcohol cannot be relied upon to perform

their duties competently; putting their own lives and

those of others at risk.

Alcohol consumption is not to be tolerated. Driving

under the influence of alcohol is a particularly serious

offence that endangers others and displays a lack of

judgement and self-discipline: a conviction will almost

certainly affect an individual’s employment and career

opportunities.

Drug misuse is not only illegal; it poses a significant

threat to effectiveness. Drug misusers are a liability to

themselves and to their colleagues: their judgement is

impaired; their health damaged; and their performance

degraded. In short, they can be neither trusted nor

relied upon. The company’s policy for those who

commit a drug offence is based on dismissal.

Individuals who fail to uphold these Values and

Standards may be subject to disciplinary action.

Unacceptable conduct requires prompt and positive

action to prevent damage: timely advice and informal

action can often prevent a situation developing to the

point where it could impair the effectiveness of the

company. A decision on what action is taken and the

extent of that action will depend on the circumstances

of each case.

The Values underpin the ethos of Prep Engineering and contribute directly to achieving effectiveness. In sustaining

these Values, every employee must strive to achieve and maintain the highest professional and personal standards.

Employees must avoid behaviour that risks degrading their professional ability or which may undermine morale by

damaging the trust and respect that exists between individuals who depend on each other.

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1.2.3 Stakeholders

As the quality of the products and services is key, it

is vital for PREP personnel to understand and use the

QHSE Management System to meet or exceed the

expectations of the following stakeholders:

• Clients (both internal & external) and their

representatives;

• Employees; and

• Suppliers and subcontractors

1.3 Overview

1.3.1 Scope

The scope of this Plan generally covers the following

business practices:

• Welding;

• Fabrication and Pipe fitting;

• Installations;

• Inspections & testing;

• Drawings;

• Scheduling, planning & estimating;

• Procurement;

• Training and assessment; and

• Document management and filing.

1.3.2 Contractual Requirements

Management will review requirements in client’s

tender/quotation/proposal invitations prior to

submission of a quote or tender. On award of a

contract, Management will perform a thorough review

of the contracted requirements, including regulatory

and legal requirements, in conjunction with the

relevant team members. This review is to ensure that;

• PREP has the necessary resources, organisation

and capacity to perform its obligations under the

Purchase Order / Instrument of Agreement;

• The technical and quality requirements relating to

the service(s) are clearly defined;

• Any differences in requirements between the

contract and tender documents are identified and

highlighted; and

• Any amendments to the Purchase Order /

Instrument of Agreement are reviewed by

management and incorporated into the relevant

document(s) as required. All personnel involved

in the project shall be informed.

Quality Management Plan

1.1 Purpose and Application

The purpose of this Quality Management Plan is to

describe how PREP Engineering (PREP) manages and

controls the quality aspects of services performed

at its Workshop located in Rockingham, Western

Australia. The development and implementation of

this plan is the responsibility of the QA co-ordinator

and the Managing Director respectively. The Quality

Management Plan is issued with the authority of

the Managing Director. All changes to the Quality

Management Plan will be reviewed and authorized by

the Managing Director.

This Quality Management Plan (QMP) has been

developed within the framework of AS/NZS ISO

9001:2008 ‘Quality Management Systems’.

The intention of this QMP is to provide a road map on

the requirements of specific processes, procedures and

practices.

Other documents for this facility are Checklists, Welding

Procedure Qualification Records (WPQR’s), Welding

Procedure Specifications (WPS’s), Forms, References,

Procedures, Plans, Reports and Job Safety Analysis

(JSA’s). The Quality Management Plan, in conjunction

with these documents, shall form the Quality, Health,

Safety & Environmental (QHSE) system.

1.2 Policy and Objectives

1.2.1 Quality Policy

The Commitment of PREP management towards

quality is demonstrated by:

• The establishment of PREP Quality Policy Statement

authorised by the Managing Director;

• The communication of the policy intent to the

work force through induction, display on notice

boards, during training periods and at meetings;

• The provision of resources to implement and

maintain the quality system; and

• The establishment of measurable objectives and

regular reviews to ensure the suitability and

effectiveness.

All personnel involved with quality will be fully familiar

with the PREP Management System and procedures

and this Quality Management Plan.

1.2.2 Objectives

The key objectives at PREP are:

• Deliver all services/goods on or ahead of time

without delay due to defects and rework;

• Meeting customer requirements/satisfaction;

• Minimizing cost due to re-work and defects; and

• Training and assessment of all PREP personnel.

The objectives of this Plan are to:

• Provide a road map on the system practices to be

implemented for the quality system;

• Provide a platform for a consistent and uniform

approach which assures the required standards

of quality are attained and maintained for the

delivered product/service; and

• Ensure that standards, specifications and expected

quality are consistently and uniformly achieved.

PREP Engineering Quality Management Plan

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2.2.2 QA Co-ordinator

The QA Co-ordinator is responsible for the

implementation of the QMP and for overseeing

QHSE responsibilities of PREP personnel. The QA

Co-ordinator reports to the Managing Director and is

responsible for:

• Management and co-ordination of workplace

activities;

• Implementing the QMP and other Plans;

• Monitoring of quality performance to ensure

compatibility and continued effectiveness with

company policies and objectives;

• Allocating staff to perform audit/inspection duties;

• Ensuring procedures in the QHSE Management

System are adhered to;

• Assisting with the Preparation of JSA’s, Procedures,

Forms and References and Reports;

• Communicating quality performance to PREP

personnel;

• Performing quality inspections;

• Performance rating of suppliers and contractors;

• Quality training of PREP personnel;

• Identifying QHSE Management System problems;

• Reviewing inspection reports and ensuring any

actions required are initiated;

• Preparing and submitting QHSE Management

System reports to the Managing Director;

• Checking all reports prior to issuing to clients.

• change to liaising with the client’s Quality

Assurance representative;

• Participating in the review of the QHSE

Management System.

2.2.3 Supervisor

The supervisor is responsible for the implementation

of the QMP. The supervisor has line responsibility

to the Managing Director for all QHSE issues and all

operations issues. The supervisor has functional control

over shop floor employees during their performance

of inspection tasks and are responsible for:

• Ensuring procedures in the QMP are followed;

• Performing verifications as requested by the

Managing Director;

• Ensuring all work processes and procedures are

adhered to;

• Performance rating of team members;

• Identifying and reporting material and/

or workmanship non-conformance to the

management team;

• Carrying out the agreed rectification of non-

conformances;

• Verifying that procedures being used are adequate

for effective control of quality;

• Carrying out site inspections of sub-contractor

works and rejecting any defective workmanship;

and

• Rejecting defective workmanship and materials;

1.4 Key Risks and Approvals

1.4.1 Key Issues

The identification process of quality issues related

to operations at PREP will be co-ordinated by the

Managing Director. Identified issues will be evaluated,

prioritized and appropriate controls established to

mitigate the issues. Quality issues relating to the

following work processes will be reviewed:

• Workplace management;

• Planning;

• Welding and fabrication;

• Skills training and assessment;

• Designs, drawings and reports; and

• Estimating

1.4.2 Support Processes

To support day-to-day operations at PREP the following

support processes relating to quality are identified:

• Business planning;

• Non-conformance control;

• Induction training;

• Specific skills competence and training;

• Inspections and audits;

• Procurement;

• Document management and archiving; and

• Work process control.

Management

2.1 Management Structure

2.1.1 Responsibility Structure

Areas of responsibility for quality are as follows:

• The Managing Director has overall responsibility

for all matters within PREP;

• The Managing Director is PREPs management

representative for Quality;

• The supervisor has a line responsibility to the

Managing Director; and

• All other staff at PREP will play a fundamental part

in the implementation, review and improvement

of the QHSE Management System.

2.2 Responsibilities

2.2.1 Managing Director

The Managing Director is responsible for:

• Reviewing and authorising the QMP and all other

Plans;

• Monitoring of quality performance to ensure

compatibility and continued effectiveness with

company policies and objectives;

• Ensuring all aspects of the QHSE Management

System are implemented;

• Reviewing inspection reports and ensuring any

actions are initiated;

• Participating in management reviews of the QHSE

Management System;

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2.2.4 Office Manager

The Office Manager manages all administration,

secretarial, reception and general office support

required by the company. The Office Manager is

also responsible for Information Technology, payroll,

insurance and timesheet collation. The Office Manager

reports to the Managing Director and is responsible

for:

• Maintaining the QHSE Management System

index up to date;

• Controlling the filing of specifications and

documents;

• Maintaining PREP staff personal records;

• Ensuring all projects, including clients’ details,

are entered into the company’s Business

Management tool (MYOB)

• Ensuring all timesheets are collated and entered

into the company’s Business Management tool.

2.2.5 Shop Floor Personnel

Shop floor personnel are responsible for adhering to

all company Policies, Procedures & Plans and have

a line responsibility to the supervisor for all QHSE

and operational issues. Shop floor personnel are

responsible for:

• Adhering to procedures in the QHSE;

• Performing verifications as requested by the

supervisor and the Managing Director;

• Collating and filing all correspondence

associated with their respective projects/clients in

accordance with company procedures;

• Ensuring all drawings are clearly marked with

the correct revision in accordance with company

procedures;

2.3 Resources

2.3.1 Provision of Resources

The Managing Director and Supervisor identify

resources for quality within PREP. The Organisation

Chart is reviewed periodically during management

meetings. Resources are required for the following

activities:

• Development of system Procedures, Forms,

References, Plans, Reports and JSA’s;

• Carrying out fabrication and maintenance;

• Document control and filing of records; and

• Auditing of system procedures.

2.3.2 Training and Competency

The PREP Management team in conjunction with the

supervisor shall identify the competency needs of all

personnel performing activities affecting the quality of

services/manufacture/installations. The results of this

identification process are summarised in a ‘Training

Spread sheet’ (HR-R10) and training is provided where

required. Personnel performing specified assigned

tasks shall be qualified on the basis of appropriate

education, training, skills and/or experience, as

required.

Prior to commencing at PREP all new personnel shall

undergo a workplace Induction (HR-P10). The basic

Quality, Health, Safety & Environmental requirements,

Values & Standards, site and workshop rules,

administration & other specific issues for the company

shall be covered in the induction.

The Office Manager shall ensure records of all

Workplace Inductions are maintained.

Records of training and competencies are kept and

maintained in accordance with the company QHSE

Management System.

2.4 Audit

2.1.1 Responsibility Structure

Planned and documented audits aimed at evaluating

the conformance of the system, process or product

shall be carried out as detailed in the Audit Matrix (QM-

F20). Auditors shall be trained and independent of the

area audited. The QA Co-ordinator shall establish an

Audit Schedule.

Results of audits shall be documented and brought

to the attention of the personnel having responsibility

for the area and to the Managing Director. For any

deficiencies or non-compliances found, corrective

action shall be initiated using the Audit “Action List”,

‘Non-conformance Report’ or as an Opportunity For

Improvement (OFI) (QM-R10 & QM-F10).

Some audits may be conducted on key subcontractors.

This may include offsite inspection visits. The results

of such audits/inspections shall be used as a basis to

evaluate QHSE compliance of subcontractors/suppliers.

2.5 Reporting

2.5.1 Monthly Reports

A quality report will be compiled by the QA

Co-ordinator and included in the company

management meeting containing information such as:

• Status of quality activities such as inspections and

testing of products and services associated with

the work during the preceding month;

• Status of quality implementation and document

Preparation/approval;

• Status of all non-conformances and corrective

actions; and

• The results of quality reviews and audits (internal

and external) undertaken during the preceding

period.

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2.6.3.1 Standards

The Office Manager shall ensure that the Standards

maintained by PREP are of the issue/revision status

stated by the contract.

2.6.3.2 Regulations and Codes

The Managing Director shall ensure that any

Legislation, Regulations and Codes used are of current

issue/revision status.

2.6.3.3 Record Management

A filing index is established for all workplace records

and records shall be controlled as follows:

• Workshop files will be filed in accordance with the

File Index;

• Workshop files to be located at the office will be

set up, maintained and controlled on a day-to-day

basis by the nominated Office Manager;

• Personnel are responsible for generating records

of compliance with specified requirements and

ensuring that file copies are handed to the Office

Manager;

• Quality records are maintained by the Office

Manager to demonstrate conformance to

requirements.

2.7 Planning

2.7.1 Project Planning

Project planning occurs at the proposal stage and

is reviewed again at the award and pre-start phase

by the Managing Director. During the life of the

contract the works plan is periodically reviewed by the

Managing Director/supervisor to ensure that works

are progressing satisfactorily in accordance with the

planned approach and contractual obligations.

2.7.2 Quality Planning

On award of the contract, the Managing Director, and/

or supervisor shall convene a meeting with the relevant

shop floor personnel to consider the following:

• Adequacy and compatibility of design

documentation (Drawings & Specifications);

• Reviewing and assessment of supplier/

subcontractor’s capabilities (if applicable);

• Clarification and acquisition of Standards/Codes/

Regulations;

• Identification and acquisition of any controls,

equipment (e.g. measuring equipment);

• Resources (e.g. inspection personnel) that may be

needed to achieve the required quality; and

• Identification and Preparation of quality records.

2.6.3 Document Management

The following documents used within PREP are subject to control:

Document Type Authorisation Method of Control

Plans (Quality, OHSE) Managing Director Revision List

JSA’s Managing Director Revision List

Job Summary Sheets Managing Director Revision List

Procedures Managing Director Revision List

Forms Managing Director Revision List

Templates Managing Director Revision List

References Managing Director Revision List

Standards Originator Register

Inspections Managing Director Register

Drawings Originator/Managing Director Revision List

2.6 Documentation and Records Management

2.6.1 Hierarchy

PREP’s QHSE Management System consists of a

hierarchy of documents. The following documents

form part of the QHSE Management System:

• Plans (HSE, Quality)

• System procedures;

• Forms;

• References;

• JSA’s;

• Reports; and

• Checklists.

The QA Co-ordinator, in agreement with the Managing

Director, will implement any changes to the quality

system if the existing system:

• Is causing non-conformances; or

• Has to be changed as a result of an audit; or

• No longer represents current and/or practice.

2.6.2 Process Procedures

The Procedures define the sequential method of

production and control, detailing the criteria for

workmanship (standards), verification activities and

related responsibilities.

Procedures, Forms and Checklists will be in accordance

with the requirements of the Scope of Works (SoW),

contract or Instrument of Agreement.

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2.8 Communication

2.8.1 External Communication

Communication with key Stakeholders (Clients,

Subcontractors/Suppliers, Authorities, Employee

Representatives, etc.) in relation to operational

information, contractual matters, procurement, design

queries, customer feedback, etc. occurs by:

• Meetings (progress, toolbox);

• Correspondence (letters, faxes, memos, email,

telecom, feedback forms, TQ’s, RFIs);

• Reviews (design, technical).

2.8.2 Internal Communication

Communication with PREP employees in relation to

operational, contractual, procurement, design and

QHSE matters occurs by:

• Meetings (toolbox, briefings);

• Correspondence (verbal);

• PREP QHSE notice board;

• Training periods.

2.9 Delivery/Implementation

2.9.1 Contract Quality Requirements

All stakeholder issues are contained in the Contract/PO,

as well as regulatory and legal requirements. The issues

are identified and reviewed at the commencement of

new works by the Managing Director/ to ensure that:

• The technical and quality requirements relating to

the works are clearly defined;

• Any differences in requirements between the

contract and proposal documents are identified

and highlighted;

• The workplace has the necessary resources,

organisation and facilities to perform its obligations

under the Contract.

When an amendment to the contract is received,

it shall be reviewed by the Managing Director/

and incorporated into the contract documents as

required. Relevant personnel shall be informed of any

amendments.

The Managing Director/ needs to identify a number

of inspection obligations as required by the contract.

The Managing Director/supervisor shall ensure that

the inspections identified are incorporated in the

Inspection and Test Plans (ITP’s) and checklists.

2.9.3 Design Quality Practices

All work carried out by PREP personnel shall comply

with Legal and Regulatory requirements. These

requirements are as follows:

• AS/NZ Standards;

• ASME IX

• State and Federal OHSE Regulations.

PREP shall liaise with customer groups to ensure

consistency of codes, standards, methods of data and

criteria.

2.9.4 Quality in Procurement

2.9.4.1 Purchases

All items purchased for work processes shall be subject

to verification to ensure conformance to contractual

requirements. The Managing Director/ and Office

Manager are to ensure that purchasing documents

such as purchase orders, subcontracts, requests for

quotes etc. contain such data as description of the

product and title, number and issue of specification

requirements (e.g. drawings, standards, inspection

instructions, process specifications, etc.) as well as

quality system requirements.

2.9.4.2 Sub-Contractor/Supplier Quality Documents

Subcontractor generated Quality Manuals and Quality

Plans are required to be submitted for review where

applicable. The QA Co-ordinator shall review the

Quality Manual or Plan for:

• Compliance to quality system Standard;

• Compliance to contractual requirements.

Any discrepancies shall be documented and referred

to the subcontractor for action. The QA Co-ordinator

shall ensure that suitable amendment action is

performed during the course of the works.

2.9.4.3 Sub-contractor/Supplier Quality

Where a subcontractor/supplier does not operate

a formal quality system, the QA Co-ordinator shall

evaluate the required methods of control for the

following:

• Documentation, e.g. specifications, drawings;

• Inspection and testing, e.g. ITP’s/Checklists;

• Non-conforming items.

If the subcontractor/supplier has no existing

documentation to satisfy the above, the QA Co-

ordinator shall ensure that suitable PREP documents/

records are made available for use.

2.9.4.4 List of Sub-contractors/Suppliers

PREP shall maintain a list of sub-contractors/suppliers

(AA-R10). Sub-contractors/suppliers will be rated

on performance. Any sub-contractor not reaching

the standards required by PREP and/or contractual/

legal obligations will be removed as a sub-contractor/

supplier until such time the sub-contractor/supplier

can prove the required standards can be met and

sustained.

2.9.4.5 Controlling Quality in ‘Off-Site’ Locations

The level and extent of works are dependent on:

• The level of risks associated with the project;

• The complexity of the work process;

2.9.5 Materials Control

Incoming materials or items will be handled and

stored in designated areas following their receipt and

inspection. Designated storage and holding areas shall

be provided to prevent loss, damage or deterioration

of the items pending use. The method of storage

and handling is dependent on the types of materials

received and their sensitivity to the elements.

To prevent loss, appropriate methods for authorising

receipt and the dispatch to and from such areas

shall be stipulated and controlled. The supervisor is

nominated to handle materials receipt and issue, and

the Office Manager is to document transactions.

Where items are dispatched from Prep’s office, the

supervisor shall make suitable arrangements for

the protection and packaging of the items. Such

arrangements shall comply with any contractually

specified requirements.

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2.9.6 Plant & Equipment Control

At the workshop, all mobile plant and equipment

is checked for serviceability and safety. Ongoing

inspections of plant are documented (AM-F10).

Electrical tools and machineries are checked and

tagged in accordance with legislative requirements.

The status of inspection of plant and equipment is

verified during safety and quality audits.

2.9.7 Control of Work Processes

The following controlled conditions are considered

when identifying, planning and validating work

processes:

• The use of documented procedures defining the

manner of manufacture & assembly;

• Use of suitable equipment, and a suitable working

environment;

• Compliance with reference standards/codes,

manufacturer’s manuals, quality plans and/or

documented procedures;

• Monitoring and control of suitable process and

product characteristics;

• The approval/qualification of personnel, processes,

procedures and equipment, as appropriate;

• All criteria for workmanship (acceptance criteria)

shall be stipulated; and

• Process equipment such as generators, etc. shall

be subject to planned maintenance.

Job Summary Sheets shall be generated as necessary

to specify the practices and requirements to control

these processes.

2.9.8 Control of Monitoring & Testing Equipment

Measuring equipment for inspection and product

conformance purposes shall be calibrated at prescribed

intervals against certified equipment having a known

relationship to nationally recognised standards.

Any equipment identified as having doubtful accuracy

or precision shall be removed from use and calibrated.

Where any inspection, measuring and test equipment

is found to be out of calibration, the validity of the

previous inspection results will be assessed and

documented.

2.9.9 Complaints & Non-conformances

Any items that do not conform to specified

requirements shall be prevented from inadvertent use

or installation (QM-P35). The Workshop Supervisor

shall ensure that all repaired and reworked items shall

be re-inspected and verified prior to being put back

into service.

All complaints received on the facility are documented

in either the meeting minutes or Complaint Reports

Form (BD-F10). The QA Co-ordinator shall ensure

that complaints relating to quality are registered,

investigated and the results reported to the Managing

Director.

2.9.10 Review and Continuous Improvement

2.9.10.1 Customer Feedback/Satisfaction

The QA Co-ordinator will consult decide on the type/

format of feedback and the timing to contact the

relevant Client’s representative. The QA Co-ordinator

shall contact the Client’s Representative to discuss

the proposal of sending out a questionnaire to obtain

feedback on Prep Engineering’s performance.

The QA Co-ordinator will determine the frequency of

Client Feedback Surveys to be undertaken e.g. as a

percentage or based on time and duration of works.

The QA Co-ordinator will collate the data and discuss

the results of feedback with the Managing Director.

Where a rating of below average is received on a

completed Customer Satisfaction Questionnaire,

this is to be treated as a customer complaint. In this

event, discussion shall be held between the Managing

Director and QA Co-ordinator, as to the ‘Corrective

and Preventative Action’ to be taken.

The QA Co-ordinator will also review on any

opportunities for improvement identified on the

completed Customer Satisfaction Questionnaire and

take action where changes are required to improve

Client’s perception of Prep Engineering’ performance.

The QA Co-ordinator shall respond in writing to the

customer where appropriate, advising of changes (to

be) implemented.

2.9.10.2 System Review

The Quality System Review is normally conducted as

an integral part of the overall review of the Workshop

management system.

3 Referenced Documents

Reference Document Title

HR-R10Employee Training and Competency

Register

QM-F20 Audit Matrix

QM-R10 OFI Register

QM-F10 OFI Request

AA-R10 List of Preferred Sub Contractors

AM-F10 Equipment Register

BD-F10 Customer Complaints Form

QM-P35 Non Conformances Procedure

24



PREPEngineering & Welding

Services Pty Ltd

PREP ENGINEERING PTY LTD

Unit 1/4, 11 Day Road, Rockingham WA 6168 Telephone: (08) 9528 2309 Mobile: 0405 358 807 Email: [email protected]

http://au.linkedin.com/pub/paul-berry/40/9b2/617

PREP Engineering

Documents

n t e n

d i n g e n g

welding carbon

pipe welding

n c e f

t i o n w e

quality management plan

management structure