Pre Sales & Service Support on Technology Related Products By Autsol Automation Solutions Private Limited, Bengaluru

AUTSOL

AUTSOL Automation Solutions Pvt. Ltd.

AUTSOL

Company Background• Founded in the year 1997 as a Proprietor firm• A company that values service as part or the full product for

which the customer is willing to see value and pay for it• Earliest starter with Siemens as Service extended arm for

Automation Division• Total All India Engineering strength of 24 engineers with a

Operations Head & 3 back office staff• Year 2008 company moved to Private Limited operations• Exclusive to Siemens and subsidiaries• Group companies into SI, Manufacturing, Sales & Turn over of

close to 40 Million INR

AUTSOL

Location1) Bangalore2) Belgaum3) Chennai4) Coimbatore5) Trichy6) Mumbai7) New Delhi8) Pune9) Aurangabad10) Indore11) Rajkot

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AUTSOL

AUTSOL

Achievements • Major AMC’s in the Western & Southern Region due to

concerted sales & customer interaction effort of our personnel• Extended operations beyond Bangalore to Southern & Western Region• Awarded “Best Service Support” & many “Best Engineer’s” for service

year on year• Very successful End User Contract support & appreciation at major

industries like FIAT, SUZUKI Corporation• Appreciated by Customer & Siemens for developing new & untapped

industrial tier II cities like Belgaum, Aurangabad, Indore, Trichy…etc• First to experiment successfully & implement ITI based personnel for

Service & maintenance support

AUTSOL

Achievements / Endeavors• Corporate tie-up with PC Training Institute Ltd for

distance learning (IGNOU, SMU, KSOU, MDU, ANNA) to enable employees to pursue education (to be completed shortly)

• Tie-up with major Machine manufacturer’s for training manpower on fundamentals of Automation & Applications

• Tie-up with experienced & professional Soft Skill trainers involved in Corporate & Universities Training

• In the process of ISO 9001 – 2008 Certification

AUTSOL

Training - Manpower• Soft Skills including• Inter personnel communication skills• Etiquettes & Mannerisms• Behavioral traits like Attitude, Time Management & Motivation• Written language & importance of documentation• Team Spirit

• Automation basics & Applications training on machine.

• Higher studies to pursue Diploma, Degree, Masters, Management program through distance education.

AUTSOL

Facilities – Office

AUTSOL

Promoter• • Started his career as a trainee (Contract) in Hindustan Aeronautics Ltd,

Aerospace Division – Plant Engineering Department involved in laying out Specifications for procurement & installation of SPM’s for production of GSLV/PSLV/Pruthvi Satellites. Joined Siemens India Ltd – Automation Division involved in Projects on Factory & Process Automation. Was given independent portfolio to evolve and implement, Hotline - Online support activity for tech support of Asia Pacific region.

• Has over 18 years of exposure in Project Management, Global support, implementation, testing and training, Implementation of factory-wide controls, Hardware - software integration, Plant-to-enterprise integration, Motion, servo / position control algorithms.

• Completed Bachelors degree in Electronics Instrumentation from R V College of Engineering, Bangalore in 1992.

Venkatesh A.

AUTSOL

Facilities - Manpower• Regions - Infrastructural• Mumbai – 2 nos., residence cum office geographically located to cater to various region• Coimbatore, Trichy, Aurangabad, Indore – residence cum office• Tools• All engineers equipped with Laptop’s, S/W’s, PCMCIA / Flash cards, Wireless Internet facility,

Multi-meters, cables, tool kits…etc• Administrative• All engineers provided with Hospitalization, Health, Accidental benefit for a limit of One Lakh • In the process of Provident Fund & ESI registration• Full fledged Administrative setup to cater to Pan India operations

AUTSOL

Services Monitoring - AdministrationService quality is directly proportional to employee satisfaction.

•Pay attention to quality and training of manpower recruited•Have clear benchmarks on service quality and communicate to employees•Take remedial steps to improve employee / customer satisfaction and prevent repeats of employee dissatisfaction•Have a data base on customer complaints that is periodically analyzed and policies adjusted

AUTSOL

Managing Service quality – GAP Analysis• Gap between our perceptions and customer

expectations• Gap between our perceptions and service quality specifications• Gap between service quality specifications and service delivery• Gap between service delivery and external

communication• Gap between expected service and perceived

service

AUTSOL

Retention Plan - HR• Annual Recurring bonus for employees paid at the completion of 3

years (profit sharing)• Insurance cover including Hospitalization• Training plan with road map for minimum 3 years• Long-term plan including sponsoring employees for higher education

on completion of 3 years• Continuous Performance evaluation & recognition jointly with Siemens• PF / ESI Registration• Loans & advances interest free• Building up bench strength to

prepare for the worstAUTSOL

AUTSOL

•“There are no such thing as service industries. There are only industries whose service components are greater or less than those of other industries. Everybody is in service.” • -Theodore Levitt-