PRE-AUTH COMPLETION CORRECTION (VOID) REPORTS & …LAST RECEIPT ANY RECEIPT TIME PURCHASE REFUND SETTLEMENT CORRECTION 1 1 VMAC DATE TIME CommServer SOFTPAY-FDCC [OPTIONAL] VMAC TE

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Quick Reference Card

VX820 Duet

PRE-AUTH COMPLETION CORRECTION (VOID) REPORTS & SETTLEMENT

The recommended best practice is to complete thepre-auth transaction within 15 days to avoid the riskof a Chargeback from the Card Issuer. Refer to yourCard Acceptance Agreement for more information.

Touch

Touch PREAUTH/COMPLTE.

Touch COMPLETE.

Touch the desired option tosearch by: Clerk (CLRK), Amount (AMT), Account Number (ACCT) or Invoice Number (INV#).

Enter the search criteria suchas INV# and press the greenOK key. The leading zeros in an invoice number are not required.

If your transaction is shown, touch COMP. If you touch PREVIOUS or NEXT, you will move to the previous or next open PREAUTH transaction in the batch.

Enter the new amount of thetransaction, including adjustments and/or tips. Press the green OK key.

The status will be displayed and the merchant receipt will print. Tear off the merchant receipt and press the green OK key to print the customer copy.

Touch CORRECTION.

If you wish to correct the lasttransaction, touch YES. To correct any other transaction in the batch, touch NO.

Touch INV# to search for thetransaction by invoice number ortouch ACCT# to search by account number.

Enter the INV# or if you choseACCT#, enter the last four digits of the account number, to find your transaction and press the green OK key to continue.

Press CANCEL to return to idleprompt or touch applicable choice to continue.

Touch YES.

The Correction will reverse the transaction and update the batch.

Tear off the merchant receipt and press the green OK key to print the customer copy.

Touch

Touch the report you wish toprint or touch to accessadditional reports. PressCANCEL to return to main menu.

PREAUTH/COMPLTEPREAUTH

COMPLETEDELETE PREAUTHPREAUTH REPORT

FORCE PREAUTH/COMPLTE

SERVER SETUPOTHER SETUP

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

COMPLETE INVOICE NUMBER:

COMPLETEAMOUNT $30.00NEW AMOUNT $30.00

COMPLETE COMPPREVNEXT

INVOICE #: EXIT

COMPLETECLRK

AMTACCT

RETRIEVE BY:INV#

PREAUTH COMPLETETEAR RECEIPTPRESS OK

A CORRECTION will delete a translation that is in the open batch.

Print the TOTALS or DETAIL REPORT to review individual transactions or batch totals.

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

REPORTSTOTALS REPORTDETAIL REPORTSERVER REPORTSPREAUTH REPORT

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

SETTLEMENTTOTAL: $2567.00

For additional details, refer to the Quick Setup Guide included with your terminal.

CORRECTIONINV #

ACCOUNT #RETRIEVE BY:

CORRECTIONYESNO

CORRECT LAST?

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

CORRECTIONYESNO

NEXTINV #

CORRECTIONTEAR RECEIPTPRESS OK

CORRECTIONYESNO

TOTAL: $56.67

CORRECTIONINVOICE #:

Additional prompts may appear depending on the report selected.

A SETTLEMENT will process all purchases and creditsin the current batch, applying all charges/credits to thecustomer’s card and sending all funds to your account.

Settle daily in order to receive timely deposits of your funds.

Touch SETTLEMENT.

Enter the total of the batch fromyour TOTALS or DETAIL REPORTand press the green OK key.

The batch will settle on the host, be deleted from the terminal and the terminal will return to the main transaction menu.

PURCHASE REFUND

REPRINT

PRE-AUTHORIZATION

CHIP cards are inserted by the cardholder and mustremain inserted for the duration of the transaction:only swipe chip cards if prompted to do so. Magnetic-stripe and Manual Entry of credit cards is supported: a manual imprint should be obtained where possible to avoid chargebacks. The below describes the flow of a normal CHIP transaction. Prompts for Tip, Invoice #, etc. may also appear.

A refund should be processed when:• The customer returns purchased goods.• You want to reverse an incorrect purchase, but the terminal has been settled since the incorrect purchase was originally authorized.

Debit Refunds require Cardholder PIN entry.

You may reprint any receipt for transactions that exist in the current open batch.

A Pre-authorization of credit card confirms that fundsare available to the cardholder and places a holdon these funds. The customer is only charged uponCompletion of the pre-authorization.

Touch REFUND.

Enter the amount using the keypad and press the green OK key.

Verify the amount displayed onthe screen. Tap, Insert, Swipe ormanually key the account numberand press the green OK key.

Press YES to confirm amount,press NO to decline the amountand stop the transaction.

The status will be displayed, thecardholder will be prompted toremove their card. The cardholdershould then provide the terminalback to you.

Tear off the merchant receipt andpress the green OK key to printthe customer copy.

Touch PURCHASE.

Enter the amount of thepurchase using the keypad. Press the green OK key.

Verify the amount on thescreen and pass the terminal to the cardholder. The cardholder will then insert their card.

The cardholder should touch YES to process the transaction or touch NO to decline the amount and stop the transaction.

In the case of Debit, the cardholder will select the account type.

The cardholder will enter their PIN number and press the green OK key.

The status will be displayed,thecardholder will be prompted to remove their card. The cardholder should then provide the terminal back to you.

Tear off the merchant receipt andpress the green OK key to print the customer copy.

Touch

Touch PREAUTH/COMPLTE.

Touch PREAUTH.

Enter the PREAUTH amount using the keypad and press the green OK key.

Verify the PREAUTH amount. Tap, Insert, Swipe or manually key the account number and press thegreen OK key.

Press YES to process the PREAUTH or NO to decline the amount and stop the PREAUTH.

For a CHIP transaction, the cardholder will enter their PIN number and press the green OK key.

The status will be displayed and thecardholder will be prompted to remove their card. The cardholder should then provide the terminal back to you.

Tear off the merchant receipt and press the green OK key to print the customer copy.

REFUND TOTAL: $23.78TAP/INSERT/SWIPETAP/ INSERER/GLISSER

REFUND AMOUNT: $23.78

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

REFUNDAPPROVEDREMOVE CARD

REFUNDTEAR RECEIPTPRESS OK

REFUNDYESNO

TOTAL: $23.78

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

FORCEPREAUTH/COMPLTE

SERVER SETUPOTHER SETUP

PREAUTH/COMPLTEPREAUTH

COMPLETEDELETE PREAUTHPREAUTH REPORT

PREAUTHTOTAL: $25.00TAP/INSERT/SWIPETAP/INSERER/GLISSER

PREAUTHTOTAL: $25.00 ENTER PIN

PREAUTHYESNO

TOTAL: $25.00

PREAUTHAMOUNT: $25.00

PREAUTH APPROVED REMOVE CARD

TEAR RECEIPTPRESS OK

PURCHASETOTAL: $25.00TAP/INSERT/SWIPETAP/INSERT/GLISSER

PURCHASEAMOUNT: $25.00

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

PURCHASECHQSAV

SELECT ACCOUNT

PURCHASE APPROVEDREMOVE CARD

PURCHASETOTAL: $25.00ENTER PIN

PURCHASEYESNO

TOTAL: $25.00

PURCHASETEAR RECEIPTPRESS OK

TERMINAL START-UP

When the terminal is powered on one of the following screens will be displayed depending on the software versions that are installed in the VX 820 terminal.

Select SOFTPAY-FDCC or PAYMENT APP to accept payments. Press the “*” key to exit and return to the main VMAC menu.

Select CommServer for IP configuration or troubleshooting. Press the “*” key to exit and return to the main VMAC menu.

Touch the icon.

Touch LAST RECEIPT to print the receipt or ANY RECEIPT to print any other transaction in the open batch.

Enter the INVOICE NUMBER for the transaction you would like to reprint and press the green OK key.

The receipt will be printed.

REPRINTANY RECEIPTINVOICE NUMBER:

REPRINTLAST RECEIPTANY RECEIPT

TIMEPURCHASE

REFUND SETTLEMENTCORRECTION

1

1

VMACDATE TIME

CommServerSOFTPAY-FDCC

[OPTIONAL]

VMACDATE TIME

CommServerPAYMENT APP

[OPTIONAL]

• Additional applications may also exist, example Gift Card.• CommServer may not exist if you process using dialup.

• Pre-authorizations are retained in the terminal for 30 days. • In restauraunt environments, process CHIP cards as a purchase with TIP enabled.

For additional details, refer to the Quick Setup Guide included with your terminal.