Practicing Emotional Intelligence in the Public Sector IPMA-HR Western Region Conference May 3, 2006
Dec 22, 2015
Practicing Emotional Intelligence in the Public
Sector
Practicing Emotional Intelligence in the Public
Sector
IPMA-HR
Western Region Conference
May 3, 2006
IPMA-HR
Western Region Conference
May 3, 2006
“Emotional intelligence is twice as important as cognitive abilities in predicting employee performance and accounts for more than 85% of star performance in top leaders
Daniel Goleman, Harvard Business Review
Self-AwarenessSelf-Awareness
The ability to recognize and understand your moods,
emotions, and drivers, as well as their effects on others.
Hallmarks of Self-AwarenessHallmarks of Self-Awareness
Self-confidence Realistic self-assessment Self-deprecating sense of humor
Self-confidence Realistic self-assessment Self-deprecating sense of humor
Energy Follows FocusEnergy Follows Focus
“In all my years of analyzing organization the greatest benefits seem to come from
making small improvements in those activities we do most often, rather than one time breakthroughs in peripheral
areas of the organization.”
Henry B. Eyring, Ph.D. Professor of Business Management, Stanford University
Self-Management/RegulationSelf-Management/Regulation
The ability to control or redirect disruptive impulses and moods.
The propensity to suspend judgment - to think before
acting
Hallmarks of Self-ManagementHallmarks of Self-Management
Trustworthiness and integrity Comfort with ambiguity Openness to change
Trustworthiness and integrity Comfort with ambiguity Openness to change
“We need to learn how to point to problems without having to solve them.
It is a misuse of our power to take responsibility for solving problems that belong to other. Our task is to keep a
constant dialogue going about the problems and ask people to diagnose
and solve them. The key issue is to tell the truth about difficult issues.”
Peter Block, “Stewardship”
MotivationMotivation
A passion to work for reasons that go beyond money and status
A propensity to pursue goals with energy and persistence
Hallmarks of MotivationHallmarks of Motivation
Strong drive to achieve Optimism, even in the face of failure Organizational commitment
Strong drive to achieve Optimism, even in the face of failure Organizational commitment
The Real Role of LeadershipThe Real Role of Leadership
“There is a possibility underemphasized in leadership research - that the only thing of real importance that leaders do is create and manage culture.”
Edgar Schein
EmpathyEmpathy
The ability to understand the emotional make up of other people
Skill in treating people according to their emotional reactions
Hallmarks of EmpathyHallmarks of Empathy
Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers
Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers
Social SkillSocial Skill
Proficiency in managing relationship and building networks
An ability to find common ground and build rapport
Hallmarks of Social SkillsHallmarks of Social Skills
Effectiveness in leading change Persuasiveness Expertise in building and leading teams
Effectiveness in leading change Persuasiveness Expertise in building and leading teams
It is a matter of the brain…It is a matter of the brain…
“Emotional Intelligence is born largely in the neurotransmitters
of the brain’s limbic system, which governs feelings,
impulses and drives”
Daniel Goleman,”Can emotional intelligence be learned”
“First, the ineffective behavior must be brought into awareness. Next, a new or more effective behavior must be identified and finally the
new behavior must be consciously rehearsed over and over until it is
mastered and becomes unconscious”
Daniel Goleman,”Can emotional intelligence be learned”
3 Keys to Learning Emotional Intelligence
3 Keys to Learning Emotional Intelligence
Motivation Extended practice Feedback
Motivation Extended practice Feedback
Understanding ClimateUnderstanding Climate
“Climate” refers to six key factors that influence an organizations
working environmentFlexibility
ResponsibilityStandardsRewards
ClarityCommitment
The Five Components of EIThe Five Components of EI
Self-Awareness Self-Management/Regulation Motivation Empathy Social Skills
Self-Awareness Self-Management/Regulation Motivation Empathy Social Skills
“it’s flexibility-that is how free employees feel to innovate unencumbered by red tape;
their sense of responsibility to the organization;the level of standards that people set;the sense of accuracy about performance
feedback and aptness of rewards;the clarity people have about mission, vision and
values;and finally the level of commitment to a common
purpose
“it’s flexibility-that is how free employees feel to innovate unencumbered by red tape;
their sense of responsibility to the organization;the level of standards that people set;the sense of accuracy about performance
feedback and aptness of rewards;the clarity people have about mission, vision and
values;and finally the level of commitment to a common
purpose
How Climate FeelsHow Climate Feels
Six Basic Leadership StylesSix Basic Leadership Styles
The coercive style - “Do what I tell you” The authoritative style - “Come with me” The affiliative style - “People come first” The democratic style - “What do you think?” The pacesetter style - “Do as I do now” The coaching style - “Try this”
The coercive style - “Do what I tell you” The authoritative style - “Come with me” The affiliative style - “People come first” The democratic style - “What do you think?” The pacesetter style - “Do as I do now” The coaching style - “Try this”