FEASIBLE PROCESS IMPROVEMENT TIPS FOR SUSTAINABLE POSITIVE RESULTS practice management advisory service - district of columbia bar small firm lunch and learn series speaker JEANETTE C. DELGADO, CPB JD Management Advisory, LLC business consultant and licensed certified public bookkeeper
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
FEASIBLE PROCESS IMPROVEMENT TIPSFOR SUSTAINABLE POSITIVE RESULTS
practice management advisory service - district of columbia bar small firm lunch and learn series
speaker
JEANETTE C. DELGADO, CPBJD Management Advisory, LLCbusiness consultant and licensed certified public bookkeeper
objectivesfeasible process improvement tips
understandthe relationship
between workflow and profit
address business challenges
by identifying bottlenecks
establish workflow improvements and
sustainability procedures
w w w . S u p p o r t 4 B . c o m
relationshipfeasible process improvement tips
=moneytime
=workflow time
=workflow money
w w w . S u p p o r t 4 B . c o m
relationshipfeasible process improvement tips
therefore: =
workflow moneya.k.a. profit or cash flow(repurpose/move around money)
w w w . S u p p o r t 4 B . c o m
PROFIT
cost
quality
w w w . S u p p o r t 4 B . c o m
time**time = how long it takes for the customer
to receive the service or product(lead time)
relationshipfeasible process improvement tips
Ideally you would want quality
services delivered quickly at a
low cost. Not possible.
cost of qualityfeasible process improvement tips
cost/quality
quality/time
time/costw w w . S u p p o r t 4 B . c o m
why?let’s take a look at the cost of quality
cost of qualityfeasible process improvement tips
w w w . S u p p o r t 4 B . c o m
Prevention Costs increase as you increase quality. represent the cost of making sure things are done well:
training, great equipment, good management and staff, enhanced facilities, etc.
reflected in your financial statements and budgets.
cost of qualityfeasible process improvement tips
w w w . S u p p o r t 4 B . c o m
cost of qualityfeasible process improvement tips
w w w . S u p p o r t 4 B . c o m
prevention costscosts
quality
Failure costsincrease as your quality decreases.cost of handling complaints, redoing work,
loss of client, litigation, wasted staff time, etc. typically not measured.
cost of qualityfeasible process improvement tips
w w w . S u p p o r t 4 B . c o m
cost of qualityfeasible process improvement tips
w w w . S u p p o r t 4 B . c o m
failure costscosts
quality
cost of qualityfeasible process improvement tips
w w w . S u p p o r t 4 B . c o m
costs
quality
maximum profit
profit at pointof minimum cost
actual total costs = prevention costs + failure costs
a) you want to maintain/improve quality and receive the most profit through cost control.
b) this does not mean eliminating cost (expenses). rather, get the biggest bang for your buck.
cost of qualityfeasible process improvement tips
whatthis
reallymeans
w w w . S u p p o r t 4 B . c o m
workflow improvement takes a look at the relationship of
time vs. cost to maintain or improve quality.
workflow roadmapfeasible process improvement tips
challenge
improveyour
business systems
profit
workflow roadmapfeasible process improvement tips
where to begin
w w w . S u p p o r t 4 B . c o m
workflow roadmapfeasible process improvement tips
(1)identify which systems need improvements
(2)identify the
bottleneck(s)
(3)prioritize the bottleneck(s)
(4)create workflow
improvement process
(5)…
w w w . s u p p o r t 4 b . c o m
all processes should be documented, as appropriate,and they become part of your tools.
workflow roadmapfeasible process improvement tips
document, document, document
what doesn’t work is just as important as what does.[ ]w w w . S u p p o r t 4 B . c o m
workflow scenariosfeasible process improvement tips
Scenarios workflows that can be immediately reviewed, adjusted and improved…
w w w . S u p p o r t 4 B . c o m
workflow improvements are only sustainable if they are reviewed periodically and adjusted accordingly:
after a specific point in time after staff turnover addition, deletion or change in services after marketing campaign implementation etc.
workflow roadmapfeasible process improvement tips
…(5) Process Improvement Cycle
Wash Rinse Repeatw w w . s u p p o r t 4 b . c o m
Jeanette C. Delgado, CPBowner and business consultant
About The PresenterJeanette C. Delgado, CPB is the owner of JD Management Advisory, LLC a firm who’s mission is to assist businesses innot only surviving but becoming successful in a competitive business environment. JD Management Advisory, LLCprovides support, training and guidance to owners and their staff on the day-to-day details of running their businesssuccessfully by efficiently maximizing resources and personnel to allow them to focus on doing business. Ms. Delgadohas over 30 years’ experience supporting business owners and individuals in accomplishing their goals by utilizing bestpractices and practical solutions.
Professional Credentials:Bachelors of Science in Business Administration – Concentration: MarketingUniversity of Maryland University College Masters-level Certificate in Graphic Design – Focus: Corporate IdentitySessions College for Professional Design Licensed Certified Public Bookkeeper - National Association of Certified Public BookkeepersQuickBooks Certified - National Association of Certified Public BookkeepersIntuit® QuickBooks Certified ProAdvisor®
Memberships:National Association of Certified Public Bookkeepers (NACP)National Federation of Independent Business (NFIB)Southern Maryland Business Network (SMBN)Society For Human Resource Management (SHRM)
Related Documents
