Practical example of Safety Culture assessment · 2014-12-31 · Practical Example of Safety Culture assessment in SE, ... principles for strong safety culture in nuclear utilities

Vienna, 17 December 2014

Practical example of Safety

Culture assessment in

Slovenske elektrarne

TM to Share Experiences and Lessons Learned from the

Application of Different Management System Standards in the

Nuclear Industry

Jozef Zlatňanský & Lucia Pastuchová

Practical Example of Safety Culture assessment in SE, a. s.

Vienna, December 17, 2014



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Slovenské Elektrárne is an Enel Group

Company

COLUMBIA

• Power generation (21%)

• Operator in distribution (15%)

• 2,3 mln clients

ARGENTINA



• 2,3 mln clients

CHILE



• 1,6 mln clients

PERU



• 1,2 mln clients

SPAIN



• 13 mln clients (electricity and gas)

ITALY



• 33 mln clients (electricity and gas)

BRAZIL

• 5,4 mln clients

CENTRAL AMERICA

• Hydro and wind in Costa Rica, Panama, El Salvador and Guatemala

FRANCE

• Notable presence in wind generation

NORTH AMERICA

• Renewable technologies (hydro, geothermal, wind)

SLOVAKIA

• Power operator in generation (81%)

ROMANIA

• Power operator in distribution (30%)

• 2,6 mln clients

RUSSIA

• Foreign operator (upstream gas, generation, supply)





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Slovenské Elektrárne

VISION To be the safest, most

innovative and competitive

energy producer in

Central-Eastern Europe

creating value for our

customers, shareholders

and employees.

MISSION To produce and supply

safe, affordable and

environmentally friendly

energy for all our

customers.

PRODUCER SE produces electricity

and heat. It is the largest

power generating

company in Slovakia and

one of the largest in

Central and Eastern

Europe

OPERATOR SE operates 34 hydro, 2

nuclear and 2 thermal

power plants, owns

directly 4.993 MW of gross

capacity and controls

5.739 MW of gross

capacity





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NUCLEAR Bohunice NPP

1000 MW

Mochovce NPP

940 MW

HYDRO 34 HPPs

2 399 MW

THERMAL Vojany TPP

880 MW

Nováky TPP

518 MW

PHOTOVOLTAIC

2 MW

Nuclear energy

The key building block of SE portfolio

NUCLEAR HYDRO THERMAL SOLAR

Thermal: ENO and EVO co-fire biomass (wooden chips) with a goal to gradually reach the share of 20% in EVO and up to 30% in ENO

Hydro: including VEGa

1. SE Production

As of Dec. 2013



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Enel Nuclear Policy

• Nuclear Safety is overriding priority above all our activities

• Safety Policy of our operating organization -license holder is in line with international best practices and nuclear technology is recognized as special and unique

• Safety culture is assessed regularly based on eight principles for strong safety culture in nuclear utilities

Slovenske Elektrane as a nuclear utility:



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Enel Group vision of Nuclear Safety

Culture

Overall Commitments

• Ensure that nuclear facilities adopt a clear nuclear safety policy and are operated with overriding priority to nuclear safety, the protection of nuclear workers, the general

public and the environment from risk of harm • Encourage excellence in all plant activities and to go beyond compliance with

applicable laws and regulations and to adopt management approaches embodying the principles of Continuous Improvement and Risk Management

• Promote a cooperation policy on safety in the nuclear industry worldwide • Provide sufficient resources to implement the safety policy

Duties as owner

shareholder

• Ensure that even the relevant nuclear organizations where Enel has a minority participation have adopted and published suitable policies for nuclear and

environmental safety, radioactive waste management and the physical security of nuclear assets

“Safety Culture is an organization’s values and behaviors—modelled by its leaders and

internalized by its members—that serve to make nuclear safety the overriding priority.”

One Nuclear Policy for all Nuclear Assets of the Group (since 2011)





In line with WANO PO&Cs and INPO & WANO PL for Strong

Governance and Oversight:

Both line management monitoring and independent oversight are

used to strengthen safety and improve performance.

Nuclear safety is continuously monitored by line managers and

independent oversight groups through techniques such as self

assessments, plant tours and observations, performance indicators

and periodic management meetings to review station performance.

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Nuclear Oversight (NOS) in Slovenske

elektrarne





“To identify opportunities for improvement in safety

performance and provide independent assessments and

insights into causes and contributors of events in order to

assist in achieving excellence in operational safety”

Role of NOS in an independent Safety Culture Assessment

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Nuclear Oversight - Mission





An independent off-line function consists of:

1. Nuclear Oversight (internal unit)

2. NSAC - Nuclear Safety Advisory Committee

(international part of NOS)

3. International Safety Reviews (WANO, OSART)

(four year programme for each site + Corporate review)

The IAEA OSART in 2010 : NOS in SE as a „good practice“

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Nuclear Oversight



„The focus is on nuclear safety, although the same principles apply to radiological safety, industrial safety and environmental safety.“

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Safety Culture in SE

Principles for a Strong

Nuclear Safety Culture

Nuclear

Safety

Radiological

Safety

Industrial

Safety

Environmental

Safety



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SE assessment & monitoring of SC

Based on SE Guideline „SE/MNA-134.01“

SC Self-assessment

Integrated with other self-assessment activities

SCI (indicators monitoring)

SC surveys

(biannual)

Observation

Interviews

Independent assessment

Biannual frequency and Line independent

Focused SC assessment

(in case of specific events)

Independent assessment

Feedback – Corrective measures – Continuous improvement

SAFETY CULTURE ACTION PLAN



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Safety Culture in Slovenske Elektrarne

Performance

Excellence

Initiative

(2010-2015)

Safety

Culture

Knowledge

Management

Leadership

Culture

Human

Performance

Improvement

• Clear SC concept based on SC

principles

• Unified approach

• New SC improvement tools

• Improved SC assessment

• Training & communication

• Develop Company

Culture Model - Values

& Behaviors model

• Training &

communication

• Comprehensive program

• Standards & expectations

• Error prevention tools

• Observation & coaching

• Training

• Prompt analysis

• Clockwork & assessment

• Tools for long term

competencies

preservation

• Competence model

• Succession plans



SE Manual SE/MNA-131.01 Assessment and monitoring of SC

The Utilities Service Alliance (USA) Nuclear Safety Culture Assessment Process Manual

WANO Guideline GL 2006-02: Principles for a Strong Nuclear Safety Culture

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Safety Culture - Assessment Basis



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Safety Culture assessment process

Questionnaire Survey April-June 2014

Interviews Sep -Oct 2014

Preliminary report

(Exit meeting) 10 Oct 2014

Final report 31 Oct 2014

Site Action plans

SE Action plan

Nuclear,

Conventional,

MO34, HQ



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SC Communication plan (1/2) 28 April – 6 June 2014

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APRIL MAY JUNE

SCS

9

15

28

28 12 26

28

28

SLOVENSKÁ ENERGETIKA

INTRANET

E - MAIL

Posters + Totem

TV screens

HANDOUT



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SC Communication plan (2/2)



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Safety Culture surveys participation

2014 (2012)

Bohunice 78,2% (77,6%) ▲

Mochovce 94,1% (82,7%) ▲

MO34 89,4% (68,3%) ▲

Hydro 91,6% (91,7%) ▼

Novaky 97,0% (96,8%) ▲

Vojany 91,6% (91,7%) ▼

Headquarters 67,4% (79,7%) ▼

SE Total 83,61% (82,4%) ▲



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SE All Principles 2014 vs 2012 - trend

SC Survey results (2014)

SC Survey results (2012)



Negative:

Principle 1 „Everyone is personally responsible for nuclear safety“

Principle 2 „Leaders demonstrate commitment to safety“

Principle 3 „Trust permeates the organization“

Positive:

Principle 8 „Nuclear safety undergoes constant examination“

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Results from SC Questionnaire - 2014



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Safety culture assessment by principles (Survey & Interviews)

Principle 3:

Trust permeates

the organization

Survey results (2014)

• 104 interviews

• 3 meeting/ field observations

• 2,010 individual data points

(interviews)

• 271,118 individual data

points (questionnaire)

Interviews results (2014)



Leaders and managers moderate the organizational culture through

their behaviours and actions

Make an effort to understand your leadership styles and

organizational/safety culture

Select leaders/managers who will “live” and promote a strong safety

culture focused on developing people and processes

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SC assessment 2014 Summary



„Slovenske Elektrarne satisfies the basic requirements of a

strong safety culture; however negative trends can be

observed in some areas compared to the previous review

in 2012.“

The team believes, that the company should focus on the area

which is perceived the most negatively across the company:

„Management of anticipated changes to maintain trust in

the organization...“

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SC assessment 2014 Conclusion



1. Complete the SC Action plan based on SC Assessment 2012

(22 actions, 20 fulfilled, 2 ongoing actions – corporate level)

2. Develop an Action plan based on results from SC Assessment 2014

3. Initiate Site Action plans

4. Approve Safety Strategy in January 2015

5. Revise of SE manual using new WANO Guideline – Traits of

Healthy Nuclear Safety Culture

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Future activities



Nuclear Safety shall be under continuous Independent assessment and monitoring with direct reporting line to the highest level in the

nuclear company…

Questions? Comments?

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Conclusions

Practical example of Safety Culture assessment · 2014-12-31 · Practical Example of Safety Culture assessment in SE, ... principles for strong safety culture in nuclear utilities

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