Practical Applications of Talent Development Reporting Principles Dave Vance Peggy Parskey June 2, 2011.

Practical Applications of Talent Development Reporting Principles

Dave Vance

Peggy Parskey

June 2, 2011

Session Objectives

By the conclusion of the webinar you will be able to: Articulate the goals of Talent

Development Reporting Describe the benefits of Talent

Development Reporting to the L&D Industry

Identify the key statements and reports and the purpose of each

Describe how you can contribute

June 2, 2011 Page: 2

Our Presenters Today

Dave VancePresidentManage Learning LLC

Peggy ParskeyStrategic Measurement ConsultantKnowledgeAdvisors


Poll #1

Goals of Talent Development Reporting

Practical, relevant guidance for reporting in the talent development field Standard measures and definitions Standard reports

Adopted by many organizations and becomes the standard for the industry Greater clarity and efficiency

for each organization Ability to compare across

the industry

Page: 4June 2, 2011

Contributors

Thought leaders Laurie Bassi Josh Bersin Rob Brinkerhoff Jack Phillips Frank Anderson Jac Fitz-enz

Executive Council Tamar Elkeles, Qualcomm, Chair Terry Bickham, Deloitte Cedric Coco, Lowe’s Marilyn Figlar, Lockheed Martin Karen Kochler, CIGNA Sundar Nagarathnam, Net App Sandy Shaw, Sodexo Don Shoultz, BP Tom Simon, CNA Insurance Carrie Beckstrom, ADP


Executive Reporting Overview

Poll #1Poll #1

The Need

Clear guidance for L&D Reporting Data measures and definitions

Similar to what GAAP provides for accounting Generally Accepted Accounting Principles Reports: Income Statement, Balance

Sheet and Cash Flow Statement Measures and definitions: Income,

expenses How to calculate and report Examples: Depreciation, value of an asset

Page: 7June 2, 2011

BenefitsTalent Development Reporting Principles (TDRP)

Clear, practical reporting guidance for CLOs to use within their own organization Manage the L&D function to

produce desired outcomes effectively and efficiently

Provide appropriate, meaningful reports to the CEO Standard measures and definitions to

benchmark and learn from other organizations

Page: 8June 2, 2011

Overview

Two primary audiences for reporting CLO, including managers and staff CEO, including governing boards and senior

leaders

Four recommendations Adopt a set of guiding principles Adopt standard measures

and definitions Adopt three standard

statements Adopt three standard reports

Page: 9June 2, 2011

Executive Reporting: Standard Measures

Data

Standard Measures

Data Sources and Systems

System Wide Analytics

Program/ Initiative Analytics

Systems and processes for organizing data,

calculating measuresSpecific methodology

(e.g. Phillips, Brinkerhoff)

Standard Measures: • Efficiency measures: How much?• Effectiveness measures: How well?• Outcome measures: What is the

impact on the business?

June 2, 2011 Page: 10Poll #2

Executive Reporting: Three Statements

Data

Statements

Standard Measures







Three Statements:• Business Outcome Statement• Effectiveness Statement• Efficiency Statement

June 2, 2011 Page: 11

Executive Reporting: Three Reports

Data

Statements

Reports

Standard Measures







Three Reports:• L&D Summary Report• L&D Program Report• L&D Operations Report

June 2, 2011 Page: 12

Focus of the Executive Reporting Process

Data

Statements

Reports

Standard Measures

Summary Conclusions, Actionable Recommendations, Issues for Further Analysis







Scope of White Paper

June 2, 2011 Page: 13

TDR Statements

The Statements

Three standard statements Business Outcome Effectiveness Efficiency

Each statement shows Last year’s actual Plan (or goal) for this year Year-to-date results

Standard measures are used but choice of measures depends on organization

Page: 15June 2, 2011

The Business Outcome Statement

The Question The Answer

What is it? Depicts the key goals / desired outcomes (results) of the organization along with the impact L&D is expected to have on achieving those outcomes

Who is the audience? Senior L&D Leaders

Why do it? The Business Outcome Statement depicts the value of the learning organization to the business

What reports does it feed?

• Quarterly L&D Summary Report• Monthly L&D Program Report


Business Outcome Statement

Sample MetricsPage: 17June 2, 2011

Poll #3

The Effectiveness Statement


What is it? Focuses on how effectively or how well the business outcomes are achieved.


Why do it? The effectiveness statement provides insight into areas for continuous performance improvement of learning programs

What reports does it feed

• Quarterly L&D Summary Report• Monthly L&D Program Report


Effectiveness Statement


The Efficiency Statement


What is it? Brings together all the activity and cost elements necessary to judge how efficiently the outcomes were achieved


Why do it? The efficiency statement helps ensure the learning function is well managed and reaching the desired audience

What reports does it feed

• Quarterly L&D Summary Report• Monthly L&D Operational Report


Efficiency Statement


TDR Reports

The Reports

Highly customized, pulling measures from the statements

Three levels of reports L&D Summary Report L&D Program Report L&D Operations Report

Each report shows Last year’s actual Plan (or goal) for this year Year-to-date results Forecast for this year


The L&D Summary Report


What is it? This L&D Summary Report contains the most significant measures from the business outcome,effectiveness and efficiency statements aggregated at the highest level. This report would be generated quarterly.

Who is the audience? Senior Business Leaders & Senior L&D Leaders

Why do it? The L&D Summary Report provides a holistic view of the overall impact, effectiveness and efficiency of the learning organization

What statements feed it? • Business Outcome Statement• Learning Effectiveness Statement• Learning Efficiency Statement


L&D Summary Report


Poll #4

The L&D Program Report


What is it? This L&D Program Report highlights theconnections between learning programs/ initiatives, the organizational goal and the impact of learning on those goals.

Who is the audience? Senior L&D Leaders and their staff

Why do it? The L&D Program Report enables Learning Leaders to manage programs and initiative

What statements feed it? • Business Outcome Statement• Learning Effectiveness Statement• Learning Efficiency Statement


L&D Program Report


The L&D Operations Report


What is it? This L&D Operations Report include efficiency details on the costs and activities of the learning function. This report shows actuals and performance relative to plan.

Who is the audience? Senior L&D Leaders and their staff

Why do it? The L&D Operations Report enables Learning Leaders to manage the efficiency of the L&D operation

What statements feed it? Learning Efficiency Statement


L&D Operations Report

June 2, 2011 Page: 29

Summary:Talent Development Reporting Principles

TDRP provides Guiding principles for reporting Standard measures and definitions Standard statements Executive reports

Benefits Provide industry guidance on reporting Support better management of the function Support benchmarking and cross company

comparisons


Next Steps

The Roadmap and Next Steps

WebinarsExpand to

Federal Sector

June Release of

MTM®

Workshops, Performance

Support Solutions

Fall Release of

MTM

Expand to Human Capital

Executive Reporting


• We will continue to share and socialize TDRP through webinars and workshops

• We recommend that you get started• Help us as we refine and expand the effort for L&D (Phase II)

Poll #5

Final Thoughts and Request

• This is an open, collaborative effort; no copyrights Please share your thoughts with us

Other suggested measures Best practices and Implementation approaches Difficulty in applying standard measures Need for better definitions Write to Dave Vance: [email protected]

Contact KnowledgeAdvisors: Peggy Parskey: [email protected] At www.KnowledgeAdvisors.com

This PowerPoint deck White Paper (70-page) Overview Paper (25-page)


mailto:[email protected]

http://www.knowledgeadvisors.com/

Polling Questions: Poll #1

What is your Role? Response options

Senior Leader in L&D or HR Manager in L&D or HR Evaluation practitioner Learning practitioner (Design, development,

delivery) Other



My L&D organization has a standard set of key performance indicators that we measure and monitor regularly

Response options Absolutely yes Possibly, not sure Doubt it Absolutely not



My L&D organization identifies key outcome measures and reports results quarterly to senior learning and business leaders

Response options Strongly agree Agree Neither agree nor disagree Disagree Strongly Disagree



Senior L&D leaders in my organization identify our key learning programs and report results for those programs quarterly




Senior L&D leaders in my organization would be likely to adopt TDR within the next 12-18 months



Practical Applications of Talent Development Reporting Principles Dave Vance Peggy Parskey June 2, 2011.

Documents

brinkerhoff standard

ld reporting data measures

ceo standard measures

standard statements

efficiency measures

outcome measures

standard reports page

effectiveness measures