Praba Nair Director, KDi Asia Singapore

KM Framework KM Framework - - an APO Perspectivean APO Perspective

Technology and Innovation for Technology and Innovation for Knowledge ManagementKnowledge Management

12 - 14 February 200812 - 14 February 2008New Delhi, IndiaNew Delhi, India

Praba NairPraba NairDirector, KDi Asia Director, KDi Asia SingaporeSingapore

2nd International KM Conference 12–14 Feb 08 Page 2APO Framework

““For achieving innovation, the most For achieving innovation, the most relevant tool is no longer quality control or relevant tool is no longer quality control or quality management. It is knowledge quality management. It is knowledge management in its broadest sense, with management in its broadest sense, with value creation being the most relevant”.value creation being the most relevant”.

Mr Shigeo TakenakaMr Shigeo TakenakaSecretary General, APOSecretary General, APO

IPC 2007IPC 2007

BackgroundBackground

2nd International KM Conference 12–14 Feb 08 Page 3APO Framework

Commenced in September 2007Commenced in September 2007

Representation from APO, China, India, Representation from APO, China, India, Japan, Malaysia, Philippines, Singapore, Japan, Malaysia, Philippines, Singapore, Thailand and Vietnam (practitioners and Thailand and Vietnam (practitioners and academics)academics)

Develop a framework that is applicable Develop a framework that is applicable for APO member countriesfor APO member countries

• Easily understood by APO member countriesEasily understood by APO member countries• Can be applied in any country and industryCan be applied in any country and industry

BackgroundBackground

2nd International KM Conference 12–14 Feb 08 Page 4APO Framework

Development TeamDevelopment TeamAPOAPO Mr. Kamlesh PrakashMr. Kamlesh Prakash

Programme Officer, Research & Planning Department, APOProgramme Officer, Research & Planning Department, APO

Republic of China Republic of China Dr. Chen Chia ShenDr. Chen Chia ShenProfessor, Graduate Institute of Business Administration, Professor, Graduate Institute of Business Administration,

College of Management, National Taiwan UniversityCollege of Management, National Taiwan University

IndiaIndia Dr. Vinay Kumar Nangia Dr. Vinay Kumar Nangia Professor & Head, Professor & Head, Department of Management StudiesDepartment of Management StudiesIndian Institute of Technology, Roorkee Indian Institute of Technology, Roorkee

JapanJapan Dr. Tomohiro TakanashiDr. Tomohiro TakanashiExecutive Vice PresidentExecutive Vice PresidentKnowledge Management Society of JapanKnowledge Management Society of Japan

MalaysiaMalaysia Mrs. Rokiah AzizMrs. Rokiah AzizManager, Management Information SystemsManager, Management Information SystemsNational Productivity CorporationNational Productivity Corporation

PhilippinesPhilippines Dr. Elizabeth ManugeDr. Elizabeth ManugeExecutive Vice-President & FellowExecutive Vice-President & FellowDevelopment Academy of PhilippinesDevelopment Academy of Philippines

SingaporeSingapore Mr. Praba NairMr. Praba NairDirector, KDi AsiaDirector, KDi Asia

ThailandThailand Dr. Phasukyud PraponDr. Phasukyud PraponDirector, Communication and Learning NetworksDirector, Communication and Learning NetworksThe Knowledge Management InstituteThe Knowledge Management Institute

VietnamVietnam Mrs. Vu Hong DanMrs. Vu Hong DanHead of Productivity Research DivisionHead of Productivity Research DivisionVietnam Productivity CentreVietnam Productivity Centre

2nd International KM Conference 12–14 Feb 08 Page 5APO Framework

Emphasize the importance of KM to Emphasize the importance of KM to organizational successorganizational success

Provide a simple introduction to KMProvide a simple introduction to KM

Highlight the critical factors for the Highlight the critical factors for the successful implementation of KMsuccessful implementation of KM

Assist APO member countries in Assist APO member countries in leveraging KM for their benefitleveraging KM for their benefit

Purpose of FrameworkPurpose of Framework

APO KM DefinitionAPO KM Definition

2nd International KM Conference 12–14 Feb 08 Page 7APO Framework

Proposed APO KM DefinitionProposed APO KM Definition

KM is an integrated approach of creating, KM is an integrated approach of creating, sharing and applying knowledge to sharing and applying knowledge to enhance organizational productivity, enhance organizational productivity, profitability and growthprofitability and growth..

2nd International KM Conference 12–14 Feb 08 Page 8APO Framework

Proposed APO KM DefinitionProposed APO KM Definition

KM is an KM is an integrated approachintegrated approach of creating, of creating, sharing and applying knowledge to sharing and applying knowledge to enhance organizational enhance organizational productivity, productivity, profitability profitability andand growth. growth.

2nd International KM Conference 12–14 Feb 08 Page 9APO Framework

Tagline … Tagline … simplified definitionsimplified definition

Using Knowledge to increase Using Knowledge to increase Productivity, Profitability and Productivity, Profitability and GrowthGrowth

APO KM FrameworkAPO KM Framework

Cre

ate

Sh

are

Apply Identify

Store

OOUTCOMESUTCOMES

KNOWLEDGE KNOWLEDGE PPROCESSROCESS

AACCELERATORSCCELERATORS

People Processes

Leadership Technology

Vision Mission

Quality

Profitability

ProductivityGrowth

Organizational Capability

So

cie

tal

Ca

pa

cit

yIn

div

idu

al

Ca

pa

bility

Learn

ing Innovation

Learnin

gInnovation

APO KM FrameworkAPO KM Framework

2nd International KM Conference 12–14 Feb 08 Page 12APO Framework

APO KM FrameworkAPO KM Framework

Starting point of the framework is the Starting point of the framework is the vision and mission of the organization vision and mission of the organization

There are three levels in the framework: There are three levels in the framework: • Accelerators (drivers and enablers)Accelerators (drivers and enablers)• Knowledge ProcessKnowledge Process• OutcomesOutcomes

2nd International KM Conference 12–14 Feb 08 Page 13APO Framework

AcceleratorsAccelerators

Accelerators tend to ‘accelerate’ and Accelerators tend to ‘accelerate’ and speed up the KM initiative in the speed up the KM initiative in the organization organization

Four accelerators identified:Four accelerators identified:• LeadershipLeadership• PeoplePeople• Processes Processes • Technology Technology

Cre

ate

Sh

are

Apply Identify

Store

OOUTCOMESUTCOMES

KNOWLEDGE KNOWLEDGE PPROCESSROCESS

AACCELERATORSCCELERATORS

People Processes

Leadership Technology

Vision Mission

Quality

Profitability

ProductivityGrowth

Organizational Capability

So

cie

tal

Ca

pa

cit

yIn

div

idu

al

Ca

pa

bility

Learn

ing Innovation

Learnin

gInnovation

APO KM FrameworkAPO KM Framework

2nd International KM Conference 12–14 Feb 08 Page 15APO Framework

Knowledge ProcessKnowledge Process

Refer to the knowledge development Refer to the knowledge development and conversion processes and conversion processes

Five stages in the knowledge process:Five stages in the knowledge process:• IdentificationIdentification• CreationCreation• StorageStorage• SharingSharing• Application Application

2nd International KM Conference 12–14 Feb 08 Page 16APO Framework

Learning & InnovationLearning & Innovation

Knowledge process enables learning and Knowledge process enables learning and innovation at all levels and areas in the innovation at all levels and areas in the organization organization

New products, services, processes, New products, services, processes, markets, technologies and business markets, technologies and business modelsmodels

Build individual and organizational Build individual and organizational capability leading to societal capacity capability leading to societal capacity

2nd International KM Conference 12–14 Feb 08 Page 17APO Framework

Knowledge Management OutcomesKnowledge Management Outcomes

Expected outcomes: Expected outcomes:

• Individual Capability Individual Capability • Organisational Capability Organisational Capability • Societal CapacitySocietal Capacity

Leading to: Leading to:

• Productivity Productivity • Quality products and servicesQuality products and services• Profitability Profitability • GrowthGrowth

APO KM Implementation ApproachAPO KM Implementation Approach

Deploy

Discover

Design

Develop

APO KM Implementation ApproachAPO KM Implementation Approach

2nd International KM Conference 12–14 Feb 08 Page 20APO Framework

APO KM Implementation ApproachAPO KM Implementation Approach

DiscoverDiscover• Knowledge needs and gaps identifiedKnowledge needs and gaps identified

DesignDesign• Pilot KM projects identified and designed Pilot KM projects identified and designed

DevelopDevelop• Implementation of pilot projectsImplementation of pilot projects

DeployDeploy• Organization-wide implementationOrganization-wide implementation

Page 20

2nd International KM Conference 12–14 Feb 08 Page 21APO Framework

Next StepsNext Steps

Build capability of NPOsBuild capability of NPOs

Develop KM training curriculumDevelop KM training curriculum

Praba NairPraba Nair

[email protected]@pacific.net.sg

Thank YouThank You