PR of LIC and ICICI

PUBLIC RELATION IN BANKING AND INSURANCE SECTOR

• Presentation by : Aditya Bhujbal Sejal Rane Gargi Keluskar Pritam Jadhav

• Information and Vedios by: Reshma Desai Prachi Shinde

• Powerpoint Presentation by:Sushant Gawali

What is Public Relation (PR) ?

I am the PR

What is PR?Name plate on the house

Role of PR in banking & insurance sector

• PR works 24 x 7…

• It maintains good Human Relation

• Persuasion

• Brand ambassador

Sejal Rane

Public relation strategies of

LIC corporate profile

• Established by an Act of Parliament on 1st September, 1956.

• It has a network of 2048 branches and more than nine lakh agents.

• LIC ranks No.1 in the list of top 500 companies on the basis of Net Worth(Rs. 15, 47, 951 million) as well as Net Profit(2,66,277 million)

Objectives of PR in LIC

• TO THE COMMUNITY: We will

• TO OUR CUSTOMERS: We will

• TO OUR WORKFORCE: We will

Organization and Staffing of the Public Relations Department in LIC

• LIC is purely a service-oriented organization

• Budget

Tasks and Activities under the purview of PR at LIC

• Advertising

• Organize press conferences

• Issue Press Releases

• Participate in public awareness programmes

Pritam Jadhav

Points

• Consumer relation in L.I.C.• Aim of corporate relation fulfilled of L.I.C.• PR activities of L.I.C.

CONSUMER RELATION IN L.I.C.

PR ACTIVITIES FOR CONSUMER RELATIONS

Oral communication Employee-consumer

communication Press conference Audio-visual

communication Television and Radio

advertising Trans slides Printed

communication

Press release Journals and

publications Financial result Booklets, brochures

and pamphlets Posters and

hoardings Other amenities

provided by L.I.C.i. WEBSITEii. ETC.

Number of means…

Aim of corporate relations fulfilled at L.I.C.

• CORPORATE IDENTITY1. COMPANY LOGO2. SIGN-UP LINE3. COMPANY PUBLICATIONS

• CORPORATE IMAGE• CORPORATE CITIZEN

L.I.C. website Grievance redressal

machinery Rally organization PR and publicity

conference Exhibitions Free phone call

facility to the policy holder

Sponsorship

Distribution of diaries and calendars

Publicity stall Public function Adv.in newspaper

and magazine Insurance week Training programme Meetings

Public relation activities at L.I.C.

Gargi Keluskar

NTRODUCTION…

India’s ‘2nd Largest BANK’. 614 Branches and Extension Counters. 2200 ATM’S. Biggest private sector bank in India. Most valuable bank in India in terms of market capitalization. Described by the competitors and industry expert in one word – “Aggressive”.

in the Industry.

• Introduced concept of ‘Branding’ in the Indian banking industry.• Process, People and Physical evidence – brought to life by ICICI.• Product Innovation – Put the ‘customer first’ in the true sense.• Cash on the celebrity fever – Introduced the ‘Concept of Brand Ambassadors’.

• Unleashed the power of the internet – introduced the concept of net banking and e-mail marketing.• First bank to focus on retail banking as a driver for growth.• Comprehensive data centre availability & data protection solutions.

In effect – changed and shaped the Indian Banking Industry.!!

Hum Hain Na

PUBLIC RELATIONS !!!!THE PURPOSE - To deliver communication that is uniform in its

message and yet customised for specific target audiences.

• Media relations.– Press conferences.– Press Releases.– 1-1 interviews.

• Investor relations.

• Analyst relations.

• Government relations.

Hum Hain Na

Outdoor Activities !!!!!

‘Need to be seen…everywhere!!’

ACTIVITIES::

• Events at corporate campus.

• Promotional material at channel partner outlets.

• Billboards.

• Kiosks in residential and commercial complexes.

Other Initiatives

• In-film promotions

• Co-Branding Initiatives.– Alliance with Amway India for launch of

the international credit card. The card will enable Amway distributors to purchase Amway products and earn and redeem reward points.

– Indian Railways Catering And Tourism Development Corporation, in conjunction with ICICI Bank, announced the launch of mobile payments and ticketing system, offering IRCTC customers to book railway tickets via SMS and make payments through their ICICI Bank accounts.

“ B A G H B A N ”

(Contd….) Cross brand associations

- acquiring databases of high net worth clientele of lifestyle products : Tie-up with ‘Woven Hues’.

Seminars in partnership with media channels.

Young Stars Account – Promotion through tie-up with Cartoon Network, and in-series promotion through Tom & Jerry.

PEOPLE….!!!!!!!

• Orientation towards customer service.

• Personal Banking and other functions at the branch level.

• Effort towards providing sophisticated and modern image of the bank through its people.

PROCESS….!!!!!

• Use of technology for both internal and external processed.

• Process are system driven and independent of the people handling it.

• Standardization of service across the branches.

• Extensive investment in software solutions for process systemization.

PHYSICAL EVIDENCE…!!!

• Ambience in the branch which projects modernization and sophistication.

• Consistency across branches in construction ambience etc.

CONCLUSION…

The PR Mantra has now become pervasive. Neither a individual nor the organization & not even the government Or a UN body can thrive or sustain in this age without effectively strategizing PR.