ppt on BEST

BEST

Presented by

Name Roll no

Santosh Pandare 10

Hiren Surti 33

Suryakant Chavan 47

Vipul Kokate 50

Introduction

Type : State Own enterprises

Industry : Public transport, Electricity

Founded In : Mumbai (1873)

Headquarter : Colaba, (Mumbai)

Covering area : western border up to Dahisar and

eastern border up to Mulund

Key people : O.P. Gupta

Revenue : 2,353.40cr(annual)

Employees : 40,000

Website : www.bestundertaking.com

History

It is a government-owned organization set up in 1873

Earlier best was known as TRAMWAY services.

First ltd bus were introduced in 1940 between Mahim and Colaba.

When the corporation took over the company in 1947 there were 242 buses/23 routes/2.30 lac passenger in day.

7 P’s of service sector

Product

Price

Place

Promotion

People

Process

PhysicalEvidence

Product :- They provide transport service to Mumbaikars.

Price :-BEST charged minimum transport cost from public because their main motive is provide service to our society.

Place: BEST provide their service only in Mumbai city. They decide various routes to cover maximum area.

Promotion:-After railway the second most important public sector company is BEST. They not required to promote our self because everyone aware about it services.

People :-BEST provide training to their staff .

Process: BEST provides quick services to people so it helps to save time.

Physical evidence: BEST provides cushion seats, plastic handles etc.

Training and development Technicians and engineers are trained before joining the

duties.

Technical training center is located at Wadala.

Conductors are trained well regarding handling the commuters

Driving test for drivers (they should have p.s.v and h.m.v license)

Types of Buses

Ordinary Buses

Limited buses

Special Buses

Express/ Corridor Buses

Air conditioned buses

A/C super Buses

127511LTD

1Specia

l333Exp

AS422

BRTS 1

Types of Routes (Place)

Feeder Route

East-West Connector

Trunk Routes

BRTS Routes

Services to Staff

Canteen

Hospitalization & medical aid

Scholarship scheme

Free bus travelling

Accommodated room facility

Service to Customer

Reasonable charges

Cushion seats are available

Plastic handles are introduced

LCD T.V

CCTV

Free travel facility

Concession

Front door entry provided

Passenger refund claims

Monthly pass scheme

Distinctive features of BEST bus Bus route no.166

Bus route no.161

Bus route no.9

Bus Route No. 320, 22ltd., 25ltd

Bus route no.66 ltd

Additional Services

Special buses for ladies

Reserved seats for ladies, handicapped.

Extra buses during festival or any occasion

(Eg. Mount Mary, Diwali, new year)

Buses for “Mumbai Darshan”

Disaster management

Achievement

The second prize for production achievement in Urban Transport during the year 1984.

The first place and the Best production achievement award in the category for urban transport for the year 1986-87.

National Productivity Award for the year 1991-92.

Award for the best passenger-safety record for the year 1994.

International Road Safety Award for the Year 2003.

Conclusion

Thank you