Ppt nilat

BEHAVIOURAL SKILLS

Dr. Akhlas AhmedNILAT, Karachi23rd Sept 2014

Guest Speaker Session

Understand skills…a quick review- The ability to do something well is called skills. It is the abilities that one possess.- Skills are things you do that relate to your job, and things you do in daily life. - People use a combination of skills to accomplish any task.• Remember learning to ride a bike!

Definition of skills:

A skill is the learned ability to carry out a task with pre-determined results often within a given amount of time, energy, or both.

Technical definition of skills…- In other words something, especially a trade or technique, requiring special training or manual proficiency.

Final definition of skills…A skill is a behavior or ability you have developed through training or experience. -Telling a joke is a skill. What do you think? - Expertise!

Behave…to act in an acceptable way : to act properly: to act in a particular way

Behaviors…

Definition: the way a person or animal acts or behaves. In other words The manner of conducting oneself.

Medical definition: the response of an individual, group, or species to its environment. Its means that anything that an organism does involving action and response to stimulation.

For example, all personal skills are behaviors. Its mean that a skill is a behavior or ability you have developed through training or experience.

Attitudes:

the way you think and feel about someone or something

The word behavioral is an adjective

Behavioral skills are the skills you use to successfully interact with others in the workplace. Behavioral skills deals with how you interact within your own organization and with other members of the human resource to include external individuals that involves your organizational work.

Behavioral skills are motivation, communication, team spirit and self-management.

• Job skills are specific to the type of job or occupation.• Transferable skills are skills that can be transferred from one job to the next.• Self management skills are skills you use day to day to get along with others.

Can you identify your skills?

How?

SWOT ANALYSIS

Why people need skills? - People need a broad range of skills in order to contribute to a modern economy. - A research study showed that through technology, the workplace is changing, and identified sixteen basic skills that employees must have to be able to change with it.

Types of skills…- domain general skills:- For example, in the domain of work, some general skills would include self motivation, leadership, motivation, time management- domain specific skills:- whereas domain-specific skills would be useful only for a certain job.

What do employer wants in employees?

Hard skills…• Specific skills, task or job oriented • Technical skills & academic skills • Easy to define • Observable • Measurable by performance, tests or

quizzes • Directly taught in schools

Hard skills… These are specific, teachable abilities that can be defined, measured and easy to quantify.- such as job skills like proficiency in a foreign language, typing speed, writing a memo, computer programming, ability to use software programs, machine operation and a certificate or a degree. - In business, hard skills most often refer to accounting and financial modeling. Hard skills are quantifiable capabilities required

for specific occupations.

How it works? careers require certain practical & personal abilities. Hard skills are the practical abilities learned

through education and training. For example, the hard skills that an accountant would need include arithmetic, familiarity with generally accepted accounting principles, and

financial statement preparation.

Why it Matters: An individual seeking work typically lists his or

her hard skills as part of a resume.These hard skills are often listed in your cover letter and on your resume, and are

easy for an employer or recruiter to recognize.

Soft skills…• Ability to interact and communicate positively and productively with others

• Sometimes called character skills or people skills• Personal attributes that enhance an individual's

interactions, such as good manner, sociability, a sense of humor, common sense, patience, responsibility, flexibility, job performance, career prospects, time management, optimism, integrity, motivation, the ability to teach & interpersonal abilities, such as empathy, leadership, communication & teamwork.

• Relates attitudes and outlooks on life • Learned as we grow up • Often not directly taught in schools • Difficult to explain, but we know when we see effective

“soft skills”

soft skills are a bunch of skills which complement

hard skills.

What is the difference between hard and soft skills?

Technical knowledge of any subject is considered hard skill

while common sense knowledge of anything is soft skill.

“Hard skills will get you an interview but you need soft skills to get (and keep) the job”

We need BOTH soft and hard skills!

Why the social skills have importance?

What happens when employees don’t have these

skills?…

Key social skills…• Anger management / impulse control• Emotional literacy• Problem solving• Friendship skills

Organizational behaviors:

a field of study that investigates how individuals,

groups and structure affect and are affected by

behavior within organizations, for the purpose of

applying such knowledge toward improving an

organization’s effectiveness.

WHO IS A MANAGER?

Basic management skills…• planning, organizing, goals setting (priority)• controlling, staffing, directing, coordinating, reporting, decision making• self assessment (contribution, productivity)• team building (participation, interpersonal)• need human interaction skills• managing time and stress• problem solving and decision-making

• respect, understanding, involvement, creativity• communication & listening (Multi culture)• emotional Intelligence• Job identification, Job specification, Job evaluation

Difference between successful & effective manager…

- Successful managers – defined operationally in terms of the speed of their

performance within the organisation

- Effective managers – defined in terms of the quantity & quality of standards of performance & the satisfaction & commitment of subordinates

Basic worker skills…• Occupational skills• Technical knowledge• Professional know how• Safety measures

Employers Say… • Soft skills as important as hard skills • Can teach hard skills to those with soft

skills • Probably cannot teach soft skills on-the-

job • Hard skills/technical skills do not matter

without soft skills

What do YOU think? • Before we go forward, what skills or

qualities do you think are most important? • Take out piece of paper, write down your

ideas • Feel free to discuss it with a partner if you

wish • When everyone is done, we will review

what a recent national survey said.

Number 1 Positive Attitude

• Cheerful • Upbeat • Can do attitude • Sense of humor

What do you see? OPPORTUNITY IS NOWHERE

Attitude It Makes All The Difference!

Number 2 Communication

Skills • Written • Verbal

English Classes • Learn what you can in school • Reading, writing, speaking are all related • Building skills in one area builds skills in all

three • Build vocabulary & grammar skills • Write clear, concise sentences • Organize thoughts and presentations

Number 3 Computer skills

• Keyboarding • Office

applications • Multi-Media • Internet • Web Design • Graphics

Number 4 Strong Work Ethic

• Honest day’s work

• Work smart • Efficient • On-time • Commitment • Complete tasks

Number 5 Honesty & Integrity

• Do not lie, cheat, or steal • Give a day’s work for a day’

wages • Don’t make personal phone

calls

Number 6 Punctuality

• Be on time • Don’t take long breaks • Return from breaks, lunch on

time

Number 7 Flexible and adaptable

• Ready to make changes • Adapt quickly, easily • Cooperative

Number 8 Problem Solving

Skills • Creative • Open minded • Practical

• Helpful

Number 9 Interpersonal Skills

• Kind • Friendly • Relate to others • Treat others as you want to be

treated

Number 10 Team Work

• Respectful • Collaborate • Cooperate • Share • Contribute • Accomplish

Goals

Number 11 Initiative, Motivation

• Self-starter • Opposite of lazy • Self-directed • Self-motivated • Look for things

to do

REMEMBERsoft skills include enhancing your pronunciation skills,

voice and standard language skills while

behavioral skills include social skills & managementcommunication skill that can be learned and improved

through demonstration, practice and feedbackperception, response, interpret, motivation, goals,

How About You? Which of these areas do YOU stand out in? Where are some areas that you could

improve? Would YOU hire you?

Thanks