PPT Templateiom.invensys.com/EN/userGroupsPresentationsDallas20… · · 2013-10-24As companies seek to optimize and streamline their operations, the ... Software brands ... 4 major

Slide 1

GEN-11: Enabling ManufacturingExecution Standards In a Multi-siteEnvironment

Marc VermetteBill SchielEnterprise Software Solutions

@InvensysOpsMgmt / #Social Revolution

/InvensysOpsMgmt

/InvensysVideos

social.invensys.com

© 2013 Invensys. All Rights Reserved. The names, logos, and taglines identifying the products and services of Invensys are proprietary marks of Invensys or its subsidiaries.All third party trademarks and service marks are the proprietary marks of their respective owners.

Marc VermetteBill SchielEnterprise Software Solutions /InvensysOpsMgmt

/company/Invensys Operations Management

Introduction of Speakers

Slide 3

Marc Vermette•Director, Enterprise SoftwareSales

Bill Schiel•Director, Global BusinessDevelopment

Sree Hameed•Marketing Strategist

Session Overview

“Organic growth and record levels of M&A activity have resulted in aplant portfolio with varying levels of IT and automation infrastructure.As companies seek to optimize and streamline their operations, thefocus of MES shifts from within the plant to enabling standardizationacross multiple plants. This session covers lessons learned fromnumerous client successes in the multi-site MES journey.”

Slide 4

Definitions

Standardization: Select, acquire, install, and maintain a solution basedon a fixed set of technology

Multi-Plant: 20-500+ sites across regions, business units

Rollout: A program to deploy a solution in many to all plants

Product: A software or hardware product, part of a solution

Project: A near-term effort to deploy a solution in a single instance

Program: A long-term effort, which includes multiple phases orprojects, to rollout a standardized solution

Slide 5

Standardization: Select, acquire, install, and maintain a solution basedon a fixed set of technology

Multi-Plant: 20-500+ sites across regions, business units

Rollout: A program to deploy a solution in many to all plants

Product: A software or hardware product, part of a solution

Project: A near-term effort to deploy a solution in a single instance

Program: A long-term effort, which includes multiple phases orprojects, to rollout a standardized solution

Macro Trends for Fast Moving ConsumerGoods (FMCG)Leading to MES Standardization Need

In General– Buying stakes in emerging economies– Glocal Business Model– Assimilating/Integrating acquired plants– Lower cost of IT system maintenance and enhancement– IT Driven initiatives– Standardization

Slide 6

In General– Buying stakes in emerging economies– Glocal Business Model– Assimilating/Integrating acquired plants– Lower cost of IT system maintenance and enhancement– IT Driven initiatives– Standardization

Towards Standardization – Why/When?– Supply Chain Standardization– Uniform/Standard Approach to Execution and Measures /Benchmark– Easier deployment of best practices, new functionality addition and enhancement– Common application and standards across manufacturing enterprise– Reduced TCO / Economies of scale

IT Driven Approach – Key Stakeholders

ITEngineering

&Operations

Focus on• Lifecycle cost• Mass deployment• Life cycle management• Level 1,2 Internal Support• IT Standards• Application integration• Business continuity

Focus on• Functional requirements• Empowering Users / Usability• Business Process• Automation integration• Engineering standards• Manufacturing Industry standards

(S95)

ContributingContributing

RFI/RFQRFI/RFQ

SuppliersSuppliers

PurchasingPurchasing

Slide 7

Focus on• Lifecycle cost• Mass deployment• Life cycle management• Level 1,2 Internal Support• IT Standards• Application integration• Business continuity

Focus on• Functional requirements• Empowering Users / Usability• Business Process• Automation integration• Engineering standards• Manufacturing Industry standards

(S95)

Suppliers

Critical Decision Criteria• Solution Robustness, Scalability and Sustainability (incl. COTS/Custom Ratio), Plug‘n’ Play• Vendor Reliability, Flexibility, Innovation and Cooperation• Technology Alignment with Microsoft Roadmap and SAP evolution• Ease of Deployment• Governance Model

Critical Decision Criteria• Solution Robustness, Scalability and Sustainability (incl. COTS/Custom Ratio), Plug‘n’ Play• Vendor Reliability, Flexibility, Innovation and Cooperation• Technology Alignment with Microsoft Roadmap and SAP evolution• Ease of Deployment• Governance Model

Challenges

• Wide range of site readiness- infrastructure, skills, attitude

• Each site/plant/operation is unique

• Each deployment team does things differently

• Lifecycle Change Management• Software Updates

• Application Updates

• Change in operations, equipment, procedures

Slide 8

• Wide range of site readiness- infrastructure, skills, attitude

• Each site/plant/operation is unique

• Each deployment team does things differently

• Lifecycle Change Management• Software Updates

• Application Updates

• Change in operations, equipment, procedures

Critical Considerations

• Readiness• Stakeholders

Involvement• Perceived Uniqueness• Adoption• Empowerment

• Cross FunctionalOrganization

• MES Center ofExcellence

• Politics

• MES impacts andsupport of Mfg &Business Processes

• Program Governance

CoordinationMaintainingAlignment


Slide 9

• Readiness• Stakeholders

Involvement• Perceived Uniqueness• Adoption• Empowerment

• Business Improvement vsTransformation Strategy

• Key Business Drivers & KPIs(Ops & Finances)

• IT/Business Blueprintingand Long Term Strategy

• Lower TCO• Governance• Sustainability, Scalability• Virtualization


Traditional Approach

SelectTechnology

Do smallpilot or

POCPlan rollout Rollout

(hopefully)

Slide 10

Cons

• Pilot focused on one line or plant

• Failure to Rollout

Innovation Approach

SelectTechnology

BuildTemplate

Deploy atfirst site

UpdateTemplate

Rollout Maintain/Enhance

Slide 11

Start the Way you Intend to Continue

– Develop a configurable solution that will evolve

– Design configurable modules based on requirements from representative plants

– Early Site assessments/remediation investments

– Deploy, commission- on premise, cloud

– Remote lifecycle support

– Consider OpEx payment models

A Typical Global MES Opportunity

Template-basedApproach

• Standard solution

• Configured anddeployed across sites

• Trade-offs

• Dimensions such as:

• Stakeholder Needs &Business Process

• Architecture & DesignConstraints

• Product Capability

• Program




• Trade-offs





• Program

StrategicInitiative

• Transformationalinitiative

• Run as a program

• 3 parallel streams –TemplateManagement, Rolloutsand Long term support

• Participation fromCorporate (IT,Manufacturing,Business & Finance)and Plant (IT,AutomationManagement & SMEs)

StrategicInitiative





Evolution /Roadmap

• Incremental approachrather than big-bang

• Start with low-risk,high-gain modules

• Tangible benefits fromone phase fuelsinitiation of next

• Proven success in oneplant / module justifiesdeployment in otherplants / modules

Evolution /Roadmap





Sizing

• For a large enterprisewith multiple plants,typical value oftemplate solution is $2-3 M

• Software to ServiceRevenue Ratio of 1:3

• Each site rollout will be$100-500 K

• Productivity gainexpected in rollout asthe solution matures

Sizing





Slide 12




• Trade-offs





• Program




• Trade-offs





• Program

StrategicInitiative





StrategicInitiative





Evolution /Roadmap





Evolution /Roadmap





Sizing





Sizing





A Programmatic Approach toExecution & Governance

Cus

tom

erEx

pect

atio

ns

Slide 13

Prog

ram

mat

icAp

proa

ch

Success Factors

Slide 14

Pillars – Collaborative Services Delivery

The right framework

Slide 15

The right team for the right job

Pillars – Build, Deploy, Support, Maintain

Slide 16

Value Realization…Reach or Maximize ROI

Where do customers want to be?

!!!!!! ExceedExceedExpectations !!!Expectations !!!

Failed to Meet Expectations

Steady State

Slide 17

How to get there?• Continuously closing the loop• Tight monitoring of ROI and KPI

against initial business drivers• Lean Initiatives• Continuous Improvement Initiatives• Operational Champion

Steady State

Invensys TeamGlobalMES

Delivery

SoftwareDeliveryCenter

GlobalConsulting

EnterpriseSoftwareSolutions

Slide 18

DeliveryPartner

Ecosystem

GlobalCustomerSupport

EnterpriseSoftwareSolutions

Global MES Delivery• Encompasses highly skilled consultants

who specialize in a number of advancedapplications

• Includes technical expertise indeveloping solutions that use thefollowing Wonderware technologies:

• WW System Platform (including InTouchand Historian)

• WW MES (Operations, Performance, Qualityand InBatch)

• WW Intelligence & WW Workflow

• Includes delivery expertise in thesuccessful implementation of both largescale and complex execution solutions

• Consisting of Regional Practices locatedthroughout the world

Driving BestPractices

Team of ProfessionalResources Distributed

Globally

Expertise

Slide 19

• Encompasses highly skilled consultantswho specialize in a number of advancedapplications

• Includes technical expertise indeveloping solutions that use thefollowing Wonderware technologies:

• WW System Platform (including InTouchand Historian)

• WW MES (Operations, Performance, Qualityand InBatch)

• WW Intelligence & WW Workflow

• Includes delivery expertise in thesuccessful implementation of both largescale and complex execution solutions

• Consisting of Regional Practices locatedthroughout the world

Application ofTechnology

Project Executionand Quality

Driving BestPractices

• Unparalleled expertise in theapplication of our technology

• Provide guidance and consulting tothe Ecosystem.

• ‘We wrote the book on it’ – authors ofthe MES Development Guide

• Extensive integration experience withERP, WMS, LIMS, batch systems,control systems, etc.

• Dedicated access to Wonderwareresources - shared office space withDevelopment and Supportorganizations.

• Global Pool of Multi DisciplinaryResources

Global MES Delivery

Slide 20

• Unparalleled expertise in theapplication of our technology

• Provide guidance and consulting tothe Ecosystem.

• ‘We wrote the book on it’ – authors ofthe MES Development Guide

• Extensive integration experience withERP, WMS, LIMS, batch systems,control systems, etc.

• Dedicated access to Wonderwareresources - shared office space withDevelopment and Supportorganizations.

• Global Pool of Multi DisciplinaryResources

Global Customer SupportValue Proposition

• Single point of contact for Productand Solution issues

• 24x7 access through toll-free number• Global Support Capability• Integrated handling of issues

between Product and Solutionexperts

• Ticketing System for recording,tracking and reporting issues

• Maintenance and control of customcode and documentation

• Off-line test system• Access to broader pool of expertise

Value Proposition• Single point of contact for Product

and Solution issues• 24x7 access through toll-free number• Global Support Capability• Integrated handling of issues





TokyoSeoul

Singapore

Montreal

Mexico City

LakeFores

tCaracas

Munich

Houston

Chennai

Foxboro

Slide 21













• Global hub for WW technical support: Lake Forest, CA• Close proximity to WW Product Development organization

• Global team of 130 support professionals dedicated to theSoftware brands

• Handle 25,000+ support cases per year and support 8,000+customer sites

• Regional centers for handling issue resolution closer tocustomer locations (geography and language)

Support Offerings

Site SupportSite Support

Resident EngineerResident Engineer

Site Monitoring (Remote)Site Monitoring (Remote)

Additional ServicesAdditional Services

• Dedicated On-Site Expert• Monitoring, Issue Triage and Resolution• Dedicated On-Site Expert• Monitoring, Issue Triage and Resolution

• Proactive Monitoring• Periodic Health Checks• Proactive Monitoring• Periodic Health Checks

• Remote Help Desk for Sites• Answer , Triage and Address Support calls• Remote Help Desk for Sites• Answer , Triage and Address Support calls

Slide 22

Customer FIRST – Premium LevelCustomer FIRST – Premium Level

Customer FIRST for SolutionsCustomer FIRST for Solutions

• Set-up support relationship• Support and Maintenance of underlying products• Access to support website and knowledgebase

• Set-up support relationship• Support and Maintenance of underlying products• Access to support website and knowledgebase

• Maintenance of template code and documentation• Ongoing changes/enhancements• Build and maintain offline test system

• Maintenance of template code and documentation• Ongoing changes/enhancements• Build and maintain offline test system

Template MaintenanceTemplate Maintenance

Site MaintenanceSite Maintenance

Site SupportSite Support

• Support Local Integrations and apply Patches• Version Control and adherence to Template• Support Local Integrations and apply Patches• Version Control and adherence to Template

• Remote Help Desk for Sites• Answer , Triage and Address Support calls• Remote Help Desk for Sites• Answer , Triage and Address Support calls

Invensys Offering

• Software Licenses• Customer FIRST SupportProducts

•Consulting Services (ideal for newer products)•Software Licenses•Customer FIRST SupportProjects

Slide 23

•Program Design Management•Collaborative Delivery Design and Management•Application Support•Remote monitoring•Consulting Services•Software Licenses•Customer FIRST Support•Consulting Services

Programs

Enterprise Software Solutions TeamFormed in 2011 to address increase in Level 3 standardization byGlobal FMCG Leaders

Solution based approach focusing on customer initiatives

A global team to coordinate extensive regional resources

Strong dependence on SI Partners using a Collaborative ServicesDelivery model

Solutions based on software, hardware, and lifecycle services

Have direct access to R&D, partners such as Microsoft, and industryexperts

Programs, not projects or small pilots

To Date: 4 major programs initiated in Europe and Latin America

Slide 24

Formed in 2011 to address increase in Level 3 standardization byGlobal FMCG Leaders

Solution based approach focusing on customer initiatives

A global team to coordinate extensive regional resources

Strong dependence on SI Partners using a Collaborative ServicesDelivery model

Solutions based on software, hardware, and lifecycle services

Have direct access to R&D, partners such as Microsoft, and industryexperts

Programs, not projects or small pilots

To Date: 4 major programs initiated in Europe and Latin America

How to Engage ESS Team

• Arrange through your account manager

Slide 25

Conclusion - Invensys Value PropositionDelivery Through Results

MESMESLeadershipLeadership

IndustryIndustryLeadershipLeadership

TechnologyTechnologyLeadershipLeadership

People &People &TalentTalent

Slide 26

GlobalGlobal Structure & StrategyStructure & StrategyGlobalGlobal Structure & StrategyStructure & Strategy

Lifecycle Services & SupportLifecycle Services & SupportLifecycle Services & SupportLifecycle Services & Support

ProgrammaticProgrammatic MultiMulti--Sites ApproachSites ApproachProgrammaticProgrammatic MultiMulti--Sites ApproachSites Approach

Slide 27

PPT Templateiom.invensys.com/EN/userGroupsPresentationsDallas20… · · 2013-10-24As companies seek to optimize and streamline their operations, the ... Software brands ... 4 major

Documents