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NOT SOFT ON FUNCTIONALITY

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CURRENT PERSONAL COMMUNICATION SERVICES LEVERAGING BROADBAND/HD DEVICES

PRE-CALL SERVICES

POST-CALL SERVICES

IN-CALL SERVICES

• CLICK TO DIAL • OUTLOOK • WEB • iGOOGLE • MAC OS • WINDOWS

• ON-SCREEN CALL HANDLING • CALL ME BUTTON • PROFILE SELECTION

• MESSAGING • VISUAL VOICEMAIL • SPEECH TO TEXT

• CALL LISTS – MISSED, RECEIVED, OUTBOUND • MISSED CALL NOTIFICATION • CONTACT UPDATING

• PERSONAL FILE SHARING • LOCATION SERVICES • CLOUD MEDIA SHARING • REAL-TIME COLLABORATION • PHONEPAGE • CONNECTION JUMPING

Caller ID Caller Name

45 PHONEPAGE – REDEFINING PHONE SERVICE

Phonepage allows carriers to redefine the value of a directory number

Presents data to caller for particular location like

Directions Menus Hours Reservation System

For Call Centers, callers can receive Details of customer-related information like flight or order status Support or customer service information to improve customer satisfaction

Calls can be suspended to allow callers time to choose on-screen or premium support options before continuing

46 POWERING AN OTT THREAT RESPONSE

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THE FUTURE OF BUSINESS COMMS?

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WIRELINE MOBILITY AND CONVERGENCE

Move Call to VoIP

Deposit / Play Videomail