9/30/2014 1 Presented by Mark Hordes, MBA, MS Creating Change Management Capability: Experience Success Copyright 2014 Molten Americas Mark Hordes, All Rights Reserved Education: o BS University of Houston o MBA and MS Organizational Behavior, Aurora University o Graduate of the American Graduate School of International Management o “Thunderbird” Cross-Cultural Management Communications Professional Experience: o Vice President, Organizational Performance Improvement & Change Management Lead for the Americas, Molten-Group o Global Change Lead, Mark Hordes Management Consulting, LLC o Associate Partner Change Management, Big 5 Consulting firm o Vice President, International Consulting and Training, American Productivity & Quality Center Media: o Co-author: S-Business: Reinventing the Services Organization o Houston Business Journal 2014 Award, “Who’s Who in Energy” o Featured in Houston Business Journal, Houston Chronicle, and on radio and television Today’s Presenter Mark Hordes, MBA, MS Today’s Focus How to Prepare, Manage and Organize Change How to Measure Change How to Think About Change Resistance How to Sustain Change
13
Embed
PowerPoint Presentation · 6. We have a clear business case for change. TRUE FALSE Self-Assessment: Change Management Practices. 9/30/2014 5 Eight Tactical Steps to Change Success
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Copyright 2014 Molten Americas Mark Hordes, All Rights Reserved
Education:o BS University of Houstono MBA and MS Organizational Behavior, Aurora Universityo Graduate of the American Graduate School of International Managemento “Thunderbird” Cross-Cultural Management Communications
Professional Experience:o Vice President, Organizational Performance Improvement & Change Management Lead for the
Americas, Molten-Groupo Global Change Lead, Mark Hordes Management Consulting, LLC o Associate Partner Change Management, Big 5 Consulting firmo Vice President, International Consulting and Training, American Productivity & Quality Center
Media:o Co-author: S-Business: Reinventing the Services Organizationo Houston Business Journal 2014 Award, “Who’s Who in Energy”o Featured in Houston Business Journal, Houston Chronicle, and on radio and television
Multiple Approaches Required to Successfully Manage Change
Circleo Concern for Otherso Processo COP’so Teamso Harmonyo Inclusiono Collaborationo Networks and Communications
Multiple Approaches Required to Successfully Manage Change
Triangleo Control Orientationo Toolso Top-Down Sponsors in Chargeo Problem-Solving Boundarieso Fast Decisionso Metricso Actions and Path Forwardo Progress and Tracking
Multiple Approaches Required to Successfully Manage Change
Squiggleo Creativeo Limited Parameterso Many Activitieso Adaptiveo Flexibleo Agile and Innovativeo Many Culture Champions
9/30/2014
4
Definition of Change Management
The process of aligning the organization’s people and culture with changes in the business’ strategy,
organization, and processes or systems.
Change is…
Transitioning from the current to the future state.
• Articulates change as an accepted norm
• Demonstrates personal ownership and endorsement of change
• Tests new concepts and change implication
• Articulates willingness to perform as change requires
• Grasps the nature of change and how it will impact him/her
Employee Change Acceptance StepsControl, Predictability, Absorption and Resolve:
Rule of “3”
• Encounters change and realizes its imminence
• Has a high-level awareness of the change content and context
1. Awareness
2. Understanding
3. Adoption
4. Commitment
SUCCESS FACTORS TRUE FALSE1. My company effectively manages change. TRUE FALSE
2. Managers serve as effective change role models. TRUE FALSE
3. Change communications are clear and consistent. TRUE FALSE
4. Change impacts are identified. TRUE FALSE
5. We successfully measure change. TRUE FALSE
6. We have a clear business case for change. TRUE FALSE
Self-Assessment: Change Management Practices
9/30/2014
5
Eight Tactical Steps to Change Success
Business Case for Change
Change Readiness
Stakeholder Analysis
Managing Communications Leadership &
Sponsorship
Measurement Plan
Training Plan
1
Reinforcement
The Change Roadmap
2 83
45 6
7
What kinds of changes are occurring in your company today?
The Business Case for ChangeA change management process is initiated when the status quo