Contact us today to find out how Powerdial can add real value to your business. Tel: 0191 527 5000 [email protected]www.powerdial.co.uk Services Support you can trust ...delivering telephony maintenance, engineering and professional services Nationwide
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Contact us today to find out how Powerdial can add real value to your business.
Working closely with leading vendors enables Powerdial to specifi cally cater for customers’ICT support requirements. Industry accreditations and a competitive pricing model allow us to deliver enhanced support services without compromising on quality whilst providing our customers with a single point of contact.
We are committed to providing not only the highest standard of services delivery, but also the largest network of support and strongest levels of skills sets.
your Partner of Choice
With service excellence at the heart of our business, Powerdial is a fully independent telephony services provider. With over 150 engineers and technical support staff nationwide, PowerDial can act as an extension to your own operational ICT department.
Building on years of industry and technical experience, Powerdial has the skills, scale and capabilities to provide first class traditional, IP-based carrier and engineering services.
Our route to market is through strong working partnerships as we are 100% customer focussed, with our services packaged for cost-effectiveness. Powerdial provides support to customers across a wide range of vertical markets from fi nance, legal, construction, retail, government and leisure.
PowerDial -your Partner of Choice
Powerdial are your extended ICT services arm that enables you to provide quality SLA-driven telephony maintenance support cover to your systems & users.
Contact us today to find out how Powerdial can add real value to your business.
All of our services aredelivered across the UK and Ireland.
By partnering withPowerDial you canbuild on your ownin-house capabilitiesto provide agilityand fl exibilitythrough extended,value added support services.
Over 150Engineering
and TechnicalSupport Experts
Nationwide
PowerDialyour Partner of Choice
Core Portfolio
Contact us today to find out how Powerdial can add real value to your business.
1: Does not include statutory public holidays. 2: Normal offi ce hours. 3: Field engineer en route within contracted hours after fault has been identifi ed as requiring site visit. 4: Equipment covered under contract only.
Tailored SLAAs per contractAs per contractAs per contractAs per contractAs per contractIncludedAs per contract
Premium SLAMonday - Sunday 24 x 71
1 Hour< 4 hours2
< 8 Hours2
4 HoursIncludedQuarterly
Enhanced SLAMonday - Friday 9.00am - 5.00pm1
1 Hour4 hours< 16 Hours8 HoursIncludedBi-Annually
Coverage Hours
Response Time for Major FailureResponse Time for Minor Failure
Response Time for MACField Engineer Tasked Within3
Hardware Replacement4
Periodic Romote Health
Coverage Hours
Response Time for Major FailureResponse Time for Minor Failure
Response Time for MACField Engineer Tasked Within3
Hardware Replacement4
Periodic Romote Health
Coverage Hours
Response Time for Major FailureResponse Time for Minor Failure
Response Time for MACField Engineer Tasked Within3
Hardware Replacement4
Periodic Romote Health
PriorityMajor
Minor
MAC
DescriptionAny failure of equipment, software or communications which results in more than 25% of user’s loss of service.
Problems impacting less than 25% of users which do not result in a total loss of service, but nevertheless results in diminished system performance.
Planned intervention, simple soft moves, additions and changes or request for information.
case priority
Services
...delivering telephony maintenance, engineeringand professional services Nationwide
PSLA
O
PowerDial | The Studio | Hawthorn | County Durham | SR7 8RPPowerdial Services Limited | Company Registration Number: 2796602