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Power Talk! Communicating with Clarity, Relevance & Impact
Course Exercises
Barcelona Activa Àrea d’Economia, Empresa i Ocupació
Mitch Berman | BERMAN ADVANTAGE
What’s wrong with this e-mail? ---Original Message--- From: Your Manager Sent: 15 Jan 2013 12:57 To: You Subject: Catch up
I was speaking to Mark about the project team that you are working on and he told me about the vital role you were playing in helping the team to “get along”. I also read about the project in the internal magazine and saw how punctual delivery of this project is critical and I thought about how completion of it of it will look great on your CV. I got your request for annual leave and wanted, with all these existing pressures, to check it works within the context of the project before I sign it o!. Do you have the project manager’s agreement to your leave? I would be grateful if you could let me know.
Message accomplished!
---Original Message--- From: Your Manager Sent: 15 Jan 2013 12:57 To: You Subject: Could you please send your project manager’s authorization for your leave request?
Could you please send me your project manager’s authorization for your leave request? I need this to be sure that it doesn’t compromise the project, your own development, or the project team stability.
Using simple intensifiers to EMPHASIZE your points can make your communication more persuasive.
Word emphasis
Examples of Word Emphasis:
I’m afraid it just isn’t enough. The entire system needs updating.
We really need to rethink our whole recruitment process.
Repaying such a substantial loan is going to be extremely di"cult.
We’ve done much better than expected, even better than last year.
We now lead the market, even though it’s still so highly competitive.
There’s absolutely no chance at all of us breaking even in 2015.
Exercise:
1) We’re doing well now, but how can we do better? (very, even)
2) I’m aware that it’s been a disaster from start to finish. (fully, total)
3) I’m certain that we’re in a better position now. (100%, significantly)
4) There’s no chance of making progress. (absolutely, whatsoever, real)
5) It’s obvious that we made a mistake. (quite, terrible)
6) It’s too late to do anything about it. (actually, far, at all)
7) We can’t be expected to manage on a tiny budget. It’s ridiculous.
(really, such, just)
Following a rhetorical question with 3-part answer enhances vocal dynamics and impact.
tripling
Examples of Tripling:
How did we reach our goals? (Rhetorical question) Simple. (Short response) By building new plants, (Three-part answer) by taking on more workers, by keeping production costs down.