Touchpoint diagram WORK POSTER You can use this poster for: STEP 2 DESIGNING THE NEW SERVICE A > Finding ideas together ATTRACT ATTENTION How do you create awareness and attract attention for your service? INFORM How do you stimulate the customer to take action? USE How do you respond to customer needs with regard to service provision? SUPPORT How do you handle problems or questions during service provision? MAINTAIN How do you enter into a relationship with the customer? www.servicedesigntoolkit.org © Namahn and Yellow Window Service Design
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Touchpoint diagramworkposter
You can use this poster for: step 2Designing the neW seRVice
A> Finding ideas together
attRact attentiOn
How do you create awareness and attract attention for your service?
attRact attentiOn
inFORM
How do you stimulate the customer to take action?
inFORM use
How do you respond to customer needs with regard to service provision?
use suppORt
How do you handle problems or questions during service provision?
suppORt Maintain
How do you enter into a relationship with the customer?
Maintain
www.servicedesigntoolkit.org
© Namahn and Yellow Window Service Design
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