portraits of Orange colleagues commited to volunteering commitespeciales.orange.es/solidarios_orange/engagement.pdf · activities: Spain, Poland, Slovakia, Romania, Republic of Moldavia,

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36 portraits of Orange colleagues commited to volunteering

commitment36 portraits of Orange colleagues commited to volunteering

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EUNICE BONARERI MOSETIKenya

MOHAMMED MUSAKenya

ROMINA RAVELOMIHARYMadagascar

ANDREI BUZDUGANMoldova

ABDOURHAMANE BAHARENiger

SEBASTIAN GRABOWSKIPoland

EDYTA KOLODZIEJPoland

SOLANGE AKOUARepublic of Ivory Coast

MAMADOU DIOMANDERepublic of Ivory Coast

JACQUES LINDLEY CLIFFORD MONTILLERepublic of Mauritius

FRANCE SANTHARUMRepublic of Mauritius

ANDREEA HABARomania

MARTIN MASTALIRSlovakia

CARLOS GARCIASpain

MERCEDES UBEDASpain

SAMI SAADAOUITunisia

BELHASSEN SEGHAIERTunisia

REHEMA NAKAYIZAUganda

SARAH NANYONGAUganda

REBECCA WELCHUnited-Kingdom

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SIMA ASATURYANArmenia

NORAYR YENOKYANArmenia

MICHAËL MOUNSAVENGBelgium

DIKGANG LESETEDIBotswana

KABELO MOLOIGASWEBotswana

ODILE BLANCHE HAND KANACameroon

ALLIANCE CLAUDINE FORMBOR KALUCameroon

DINA AMREgypt

SOHA FATHYEgypt

FABIENNE BÔAFrance

PHILIPPE EVRARDFrance

CHRISTINE PRATTEFrance

SANDEEP GOYALIndia

AMIT KOHLIIndia

KHALED DWEIKJordan

BARDEES SMAIRATJordan

preface by Christine Albanel

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The Orange Foundation on the international stage

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Volunteering at Orange7_

acknowledgements80_

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By Christine AlbanelOrange Executive Director

Responsible for CSR, Events,Partnerships and Solidarity

Deputy Chairwoman Orange FoundationFormer Minister

All these men and women are different. Their country, their age, their life stories and careers... And yet they all belong to the same family. The Orange family, of course, made up of employees deeply committed to understanding and fully satisfying our customers. But they are part of an even bigger family. A family which favors giving over receiving, because, as they themselves say, “We receive even more in return”.

At our 15 foundations, in the 30 countries where we operate, they dedicate their time, human warmth, attention and the skills they have developed at Orange. Providing computer training, support for autistic or disabled children, putting up schools, creating health centres and wells at Orange Villages, improving the daily lives of women, providing education and vocational training… just so many wonderful adventures, projects that make a real difference to peoples’ lives.

Working with NGOs or neighbourhood associations, they commit to helping others. Helping those who suffer. Helping those who feel excluded to find or regain their place in society.

In this book their share a little of their stories telling about their incredible generosity with us, throughtout countries, throughout continents.

As unusual at it looks in the business world, at Orange there are more than 7,000 people who are committed to humanitarian and social causes. They are the pride of our Group, who throughout its history has always been a socially conscious company.

We thank them with all our heart.

Volunteers portraits

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FRANCE

SPAIN

UNITED-KINGDOM POLAND

ROMANIA

MOLDOVA

EGYPT

TUNISIA

MALI

BOTSWANA

MADAGASCAR

UGANDA

KENYACONGOREPUBLIC

CENTRAL AFRICAN REPUBLIC

IVORY COAST CAMEROON

GUINEA-BISSAU

ARMENIA

BELGIUM

CHINA

INDIA

JORDAN

REPUBLIC OF MAURITIUS

MOROCCO

NIGER

SENEGAL

SLOVAKIA

GUINEA-CONAKRY

EQUATORIAL GUINEA

improving living conditionswherever we are

projects meeting local needs

€ 22 millions1,800,000 beneficiaries30 coutries involved 15 foundations worldwide

Established in France in 1987, and involved in philanthropy in Africa, Europe,the Middle East and Asia since 2005, the Orange Foundation supports projectsin 30 countries in which the Orange Group operates. Jointly with Orange companies established in a large number of countries, the Orange Foundation cooperates closely with local communities.It adapts to contexts supporting projects and solidarity actions in the fields of education, healthcare and culture.

developing education and access to healthcareThe Foundation is activein building and equipping infrastructures and providing training courses and support for people with disabilities and/or who are excluded from society or the workplace. Whenever possible and appropriate, the Foundation uses digital tools to boost effectiveness in these projects.

dealing with emergency situationsThe Orange Foundation responds to emergency situations with food aid, distribution of medicines and equipment, etc.

providing access to culture for allThe Foundation promotes access to culture for those who are the most vulnerable, and who are excluded because of poverty, ignorance, disability or other hindrances. It also furthers support to vocal music and emergence of new talents, especially in Europe.

projects set-up in countries in partnership with international NGOsIn countries where Orange has not yet set-up a Foundation, the first projects proposed by the local Orange company team or directly by NGOs are selected by the Orange Foundation selection committees in cooperation with the local Orange subsidiary

an international presence with close ties to the communityAs of today, 15 Orange companies have established corporate foundations managing philanthropic activities: Spain, Poland, Slovakia, Romania, Republic of Moldavia, Armenia, Senegal, Mali, Madagascar, Ivory Coast, Cameroon, Niger, Botswana, Dominican Republic, Mauritius and France. This makes it possible to better understand and respond to local needs, and is more efficient when it comes to implementing and monitoring projects.

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The Orange Foundation encourages employees to participate voluntarily in projects which create social links and are expressed in different ways depending on the location. It is about recognising and encouraging this feeling of solidarity and about supporting a category of «small» projects deployed by local associations, as close as possible to local needs. It is the involvement of employees throughout the world which increases the Group’s corporate sponsorship.

How to get involved?Subsidiaries and foundations in many countries are developing employee volunteer programs. In Botswana and Poland, for example, with more than 2,320 volunteering employees. In France, employees are encouraged to offer their time to the Orange Solidarity association. This helps fighting the digital divide by supporting associations committed to education, health and integration: in 2013, 1,000 volunteer employees set up 800 digital training workshops. Another opportunity is the Volunteers for people with Autism (VA) association.

Volunteering at Orange

7,000 Group employees have become involved

in humanitarian and social causes.

In a professional context, volunteering helps everyone keep in touch with their inner humanity. It helps people cultivate and

enrich their personal values . It is important to make a personal investment in a selfless way; everyone should do it.” The words of an accountant who is at home with language as she is with figures. A Volunteering Week organised throughout the entire Orange Group, in September 2012? “Sure!”, answered Sima Asaturyan, willing to share her skills and knowledge. After the Armenian subsidiary had spread the word amongst a number of different NGOs, she was assigned a mission in the village of Dsegh, where the local Young Persons’ Initiative Group wanted to learn how to use Excel. Clearly,

disadvantaged children and families, as well as people with autism.Sima joined Orange’s Erevan based subsidiary when it was launched in November 2009. And she was delighted to do so. “It was one of the biggest firms in the country; everyone dreamed about working there”, she says. Sima was a student at that time. Three years later, she graduated with a Master’s in Economics, after which she took a number of professional courses. “I want to grow!”, she says, charmingly. Orange provides her with an ideal opportunity. Two years ago, a call for employee-led projects was launched. Sima proposed to equip an orphanage with an IT room and a pottery workshop. For the second Volunteering Week, the fact that she

she did a good job, as the Group has since asked her back to do some more training. “The voluntary sharing of skills was a completely new experience for me,” says the twenty-nine year old. With her generous sparkling smile and her open-minded attitude, she had already won over a considerable number of people. When she was only nineteen, Sima set up an association called Save & Keep with her older sister. Still active, the voluntary association organises holiday camps for children in need, including both orphans and kids who live in state institutions, because their parents could not take care of them. In April 2011, the Orange Foundation was set up to formalise the social commitments of Orange Armenia, with a special focus on those

teaches accounting or marketing is not important; priorities are dictated by the needs of the NGOs involved. “Philanthropic actions like these widen our horizons. And it’s all the more gratifying, because we can see the results immediately: you don’t have to wait until the end of the quarter to feel pride of what you’re doing!”

ANNE-LAURE MURIER

SIMA ASATURYAN IN 5 DATES1985 / Born in Yerevan, capital of Armenia.

2004 / With her older sister, she sets up the Save & Keep NGO, which, with the help of volunteers, continues to organise holiday camps for children in need.

2009 / She joins Orange in November, the month the company is officially launched on the Armenian market.

2012 / She graduates with an MA in Economics from the International Business Academy, a prestigious Russian school with a branch in Yerevan.

2013 / After participating in the first Orange Volunteering Week, she reaffirms her commitment by taking part in the second edition of the event.

Sima Asaturyan, accounting for generosity

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It is important to make a personal investment in a selfless way ”

CAPITAL: Erevan OFFICIAL LANGUAGES: ArmenianCURRENCY: Dram2009: Orange established in ArmeniaGDP: 2,845$ per capitaAREA: 29,743 km² / 3,260,600 people

ARMENIA

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A lways cheerful, Norayr Yenokyan immediately comes across as good natured.

Whenever an IT issue crops up, he is straight on the case! His colleagues at Orange Armenia are not the only ones who became aware of it. During the first OrangeVolunteering Week in 2012, he came to the rescue of the Civitas NGO, which had discovered a bug in its server that was blocking incoming e-mails and internet access – all this while its network administrator was out of the country. Norayr volunteered to fix the problem, with a smile. Norayr was anything but a beginner. While working for the Organisation for Security and Co-operation in

private sector through Unicomp, an IT manufacturer and distributor. Following a number of jobs in public sector organisations, Norayr decided to target the private sector. Faced with a difficult job market, he tried approaching banks before hearing about the arrival of Orange in Armenia, a company well known for its economic, technical and international know-how. He wanted to be part of it and was one of the first recruits in December 2009.“There were three of us in the IT department back then”, he says. Now surrounded by a team of 30, the 40-year-old feels right at home. “I like meeting new people just as much as I like learning new things.

Europe (OSCE), the computer expert heard that two events run by the organisation were looking for volunteers. In 2002, he helped Armenian parliamentary elections run smoothly by providing technical support for the international observers posted there. A year later, he took on the same challenge for the presidential elections. He was responsible for configuring the computers and installing internet cabling, etc. Which helps to explain why he considers volunteering a civic duty… After his first experience with an international institution, Norayr joined the Council of Europe before moving onto the US Agency for International Development (USAID) and then discovering the

That’s what I enjoy so much about volunteering, besides the moral satisfaction that it brings me. I’m still in touch with people I helped 10 years ago; who knows, maybe one day they will help me, perhaps even in a business context. I believe everything is connected is life!” So speaks a network man.

ANNE-LAURE MURIER

NORAYR YENOKYAN IN 5 DATES1974 / Born in Yerevan, Armenia.1996 / Graduates from the State Engineering University of Armenia in

Yerevan with a diploma in cybernetics and information technology.

2000 / After his military service, he starts his first job after a long search.

2004 / His daughter is born.2009 / He joins Orange Armenia in December, upon its establishment.

Norayr Yenokyan, making connections

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I believe everything is connected is life!”

CAPITAL: Erevan OFFICIAL LANGUAGES: ArmenianCURRENCY: Dram2009: Orange established in ArmeniaGDP: 2,845$ per capitaAREA: 29,743 km² / 3,260,600 people

ARMENIA

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maturityMobistar, the Belgian subsidiary of the

Orange Group has the good luck Michael Mounsaveng is among its 1,500 Brussels-

based employees! This electronics and telecoms engineer is endowed with unusual wisdom and maturity for a 30-year old. At the age of 26 he joined Mobistar as a product manager in marketing, where he manages and develops portfolios of Internet products for companies. “I love working in this area as we are constantly working on new developments in an International environment; I also get to speak foreign languages”. With his Laotian father and Chinese mother, Michael is fluent in French, English, Dutch and Mandarin, the official language of China,

take. And he took it in 2011 when Mobistar launched an external challenge to raise employees’ awareness of Corporate Social Responsibility (CSR). “Straight away I thought about helping the homeless people I see at the main station in Brussels. I set up Mobicents to help the volunteers of Thermos Operation who for many years have been handing out meals. I was inspired by the French programme “Pièces Jaunes”, which collects money in spring to buy food for winter”.Since then, there has been a collection box in the company’s lobby. Result: the 1,080 Euros collected in 2011 (80 kilos of coins) were used to distribute – with the help of 90 Mobistar volunteers – a hot meal

to 150 people for four days. The 2012 collection is still being counted; the 2013 box is already four-fifths full but Michael wants to go further. “I’m thinking about increasing the collection by placing boxes in all Mobistar shops in Brussels”. More collection boxes, please!

NOUARA BENAÏ

which he studied in Paris at the Institut National des Langues et Civilisations Orientales (Inalco). However, it was in France that Michael received his engineering diploma from the École Française d’Électronique et d’Informatique (Éfrei) at age 23. After a year studying at the University of Beijing, he was hired by Mobistar in Brussels where he now lives. His calm, deliberate way of speaking makes you want to listen to what he has to say. “I spend my time with my marketing team looking for ways to consolidate the network and innovate but I never forget the human aspect”. From helping to find ways to build a better world, there was only one step to

I never forget the human element. ”

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Michaël Mounsaveng, mover and shaker ed

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1989 / Born in Paris.

2005 / Studies at the University of Technology in Beijing as part of his engineering studies.

2006 / Receives an engineering diploma in electronics and telecoms from Éfrei (Paris).

2009 / Joins Mobistar as product manager.

2011 / Responds to the Mobistar challenge on sustainable development. Organises and launches the Mobicents project to help the homeless.

CAPITALE: Brusells OFFICIAL LANGUAGES: Dutch, French, GermanCURRENCY: Euro2001: Orange established in BelgiumGDP: 42,630$ per capitaAREA: 30,528 Km2 / 11,116,200 people

BELGIUM

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After completing his studies and finding a steady job, Dikgang Lesetedi decided to help young people in his country enjoy the same kind of opportunities that he had

benefited from. “No human being should have to live in poverty. It’s my responsibility as a citizen to help the less fortunate, especially youngsters,” says the thirty-one year old Motswana, a graduate of the National Institute of Technology (NIT), based in the country’s capital, Gaborone. Working in the customer services department at Orange Botswana for almost two years now, Dikgang has also been doing voluntary work for two NGOs, namely, the Lesedi Trust Fund and the Mafia Sdhoko Charity Group. “The first NGO was set up recently, and we’re thinking of various ways of raising money. The latter is based in Mahalapye, my home village. Mahalapye has the reputation of being full of gangs, although for me it was like growing up in an ordinary town. There is a saying that “Charity begins at home”, which means you should take care of people closer to you first before helping others distant from you.” With that saying in mind, young people born in the town return to it at least once a year to help the local inhabitants. “We share what we’ve learned in college or at work. I also do voluntary work in Gaborone and its suburbs,” said the determined volunteer, adding that he is working with a member of the cricket club and tries to get young people involved in the game and instil in them the spirit of responsibility, commitment and togetherness through an involvement in sport.

The Motswana lad is at ease in two worlds that rarely come into contact with each other. “As a company, Orange’s objective is to gain recognition in the field of telecommunications by providing the best possible service. It’s different from the non-profit approach. But with its Foundation, Orange gives its employees the chance to take action” The Foundation provides support when events are organised to raise money and Dikgang gets involved.. “I’m there whenever food and clothes are handed out. My job is to make sure items are distributed in an honest way. There’s a chain of trust that mustn’t be broken.” His commitment and determination give him the chance to innovate by letting his imagination out of the box in order to attract sponsors and donors. Listening to him talking, we get the impression that Dikgang Lesetedi would only be happy if we concluded his portrait with a nod in the direction of his “team.” “It’s one of the things I’m most proud of, he says. I work with a group of volunteers who share the same vision of life, the same desire to improve the living conditions of everyone who has less than we do.”

APOLLINE GUICHET

1982 / Dikgang is born in Mahalapye, Botswana.

2004 / Graduates from the National Institute of Technology (NIIT) in Gaborone.

2009 / Joins Orange Botswana

2011 / The Orange Foundation Botswana is launched..

2012 / Becomes a volunteer of the Foundation, organizing projects designed to help the needy.

It’s my responsibility to help the less fortunate ”

Dikgang Lesetedi, set to change the world

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CAPITAL: Gaborone OFFICIAL LANGUAGES: Tswana, EnglishCURRENCY: Pula 2003: Orange established in BotswanaGDP: 7,627$ per capitaAREA: 581,726 km2

POPULATION: 2,098,018 people

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K abelo Moloigaswe believes in his country’s resources and young people. “My mother brought me up on her own with the help of

my uncle. I grew up in Lethlkane, a mining town in the west of the country.” Very early on, the young Motswana wanted to break out of there and help future generations. Hopes are high, but so is the level of work to be done. While he was studying IT, he worked in a cinema in the capital, Gaborone. He worked for the Red Cross for two months and travelled all over the country taking part in a campaign to raise awareness about malaria. In 2005 he became an operator in an Orange call centre. At the same time he took a distance learning management course at the University of South Africa (Unisa). With his new degree in hand, he was able to take on greater professional responsibilities.When Orange launched its foundation in Botswana, Kabelo became a volunteer: “I wanted the company to succeed in what it had set out to do. Orange committed itself to finding its place in Batswana society, and to invest in the poorest families. The financial support Orange provides is necessary for organisations to survive and function efficiently.” The first programme set up by the foundation was the renovation of a children’s play centre. Since then, Kabelo joined Tlamelong trust “This NGO, run by a church, helps impoverished

children. It provides food and clothing and offers courses for those children about to sit their exams.”Along with other Orange employees Kabelo organizes an annual event to collect donations for these children: “For a month, we run a campaign to collect money, warm clothing and blankets before winter comes. We spend the day at the centre with the children. We cook, we play with them, and we give them the stuff we’ve collected.”The 31 year old Batswana dreams of a time when all his country’s young people will be the originators of their own destiny, and be able to study: “We need to find the leaders of tomorrow, and I’ve realized that families need help to do that. There’s still a lot of work to be done, but you can’t live in a country without worrying about its future generations.”

APOLLINE GUICHET

1982 / Born in Mahalapye, Botswana

2004 / Graduates in IT from Botho University in Gaborone

2005 / Starts working for Orange

2011 / Takes a distance learning course at the University of South Africa. Launch of Orange Foundation Botswana.

2012 / Joins Tlamelong Trust

We need to find the leaders of tomorrow ”

Kabelo Moloigaswe, tomorrow will be better

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destinyCAPITAL: Gaborone OFFICIAL LANGUAGES: Tswana, EnglishCURRENCY: Pula 2003: Orange establishes in BotswanaGDP: 7,627$ per capitaAREA: 581,726 km2

POPULATION: 2,098,018

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Educate, train, motivate. These are the three goals Odile Blanche Hand Kana, head of reporting at Orange Money in Orange Cameroon, wants to achieve through her volunteering. “I first started

volunteering eight years ago in my local parish. I volunteered with the NGO Africa Hope Challenge and Respect Cameroon. I met children in orphanages, day centres, etc. I helped them with their education by reviewing their school reports, and depending on their difficulties, getting them involved in extra-curricular activities ... I became their “Orange Mum”! explains this 42-year old mother and university graduate. Odile has worked for Orange Cameroon for twelve years and joined when she was 30 to work as an after-sales advisor. Odile, who comes from a modest and relatively large family - five brothers and sisters, a father who worked in the tourism industry and a mother who worked in IT - married at the age of 21. The young Odile started her degree in literature and graduated by 24. Seven years later she joined Orange, she then returned to university where she received a Master in modern French literature. Meanwhile, Odile had three children and has been working her way up the Orange Cameroon ladder: head of after-sales and then head of the sales team and after-sales. In 2009, after four years of volunteering in her parish, Odile Blanche Hand Kana became Regional president of the Orange Cameroon Women’s

Association (ADFORC), which is supported by the Orange Foundation. Along with the 90 members of the NGO, she fights hard for the education and well-being of the disadvantaged by providing material aid such as school supplies, toys and food on Christmas. She also runs workshops for young mothers to encourage them to take up income-generating activities in the commercial and agricultural sectors. Supported by the Orange Foundation, she is able to make a real difference in lives. “Carrying out charitable actions with NGOs makes me feel useful but also spreads cheer to those living in difficult circumstances and develops strong human relationships”, insists Odile who, with the Orange Foundation, recently participated in laying the foundation stone to a technical centre in the School for the Deaf and Dumb in Buea in the south west of the country. Orange Cameroon’s Very Best Volunteer, Odile Blanche Hand Kana is proof that, at Orange at least, charity really does have a place in corporate life!

CORALINE BERTRAND

1971 / Born in Yaoundé, Cameroon.2001 / While studying literature, she joins Orange as an after-sales advisor in Yaoundé. 2005 / Is promoted to head of after-sales, « Maman Orange » starts volunteering in her local parish with the NGO

Africa Hope Challenge and Respect Cameroon. 2012 / After two years as the regional president of Orange Cameroon Women’s Association (ADFORC), she is

awarded best Orange Cameroon volunteer..

2013 / Head of Orange Money reporting in Douala.

I became their Orange Mum ”

Odile Blanche Hand Kana, education first

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CAPITAL: Yaoundé OFFICIAL LANGUAGES: French, englishMONNAIE: Central African CFA franc 2002: Orange established in CameroonGDP: 5,900$ per capitaAREA: 475,442 km2

POPULATION: 22,000,000

CAMEROON

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Service and communication: two driving forces in the life of 46-year old Alliance Claudine Formbor Kalu, sales assistant at Orange Cameroon. With a rather unusual career path - journalism and

advertising studies, she started her career as a journalist before becoming a consultant and trainer - Alliance started volunteering in Nigeria, her husband’s home country. “When I was 30, I worked as a consultant in a market research firm in Lagos. I became interested in helping the less fortunate than me. I volunteered at a centre for people with disabilities where I helped set up projects to train the disadvantaged. It was an incredibly rewarding experience”, explains Alliance, for whom relationships are a priority both social and professional. Upon returning to Cameroon after 16 years, this mother of three joined Orange Cameroon as a customer advisor. She volunteered with the NGO Shekinah Dorcas Douala, which is officially recognized by the Ministry of Social Affairs, and helps people find work. “We have trained hundreds of people in micro-projects (cosmetics, textile industry, the food industry, etc.) so they can find work and improve their lives. I am sensitive to the suffering of others, I have always been moved when I see a child get off the street and start going to school.”

Since 2012, Alliance, now a sales assistant, has been working hard for the Orange Foundation; she especially helped building restrooms in primary and nursery schools. A mother herself since her teens, Alliance Formbor is particularly interested in helping young mothers through the Orange Cameroon Women’s Association (ADFORC). Like the UN Blue Berets, this “Orange Beret” is also on a mission for social peace by helping others: “It’s my passion and my strength. I love seeing my projects come to fruition and seeing real results. On 28 August, 2013, I went with the Orange Foundation to lay the foundation stone to a technical centre for people with hearing impairments in Buea”, explained the tireless 40-something! Always the same watchword: helping.

CORALINE BERTRAND

1989 / Born in Yaoundé, Cameroon. 1997 / Works as consultant in Lagos, Nigeria for a market research and advertising company. First experience working in an

NGO, which looks after people with disabilities.2004 / On returning home, she gets a job as customer advisor at Orange Cameroon in Douala. 2007 / Appointed Sales assistant in the sales department.

2012 / Named as ambassador of the Orange Foundation Cameroon for primary and nursery schools. As an «Orange Beret», implements projects supported by the Foundation.

I love seeing my projects come to fruition”

Alliance Claudine Formbor Kalu, working for social peace

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CAPITAL: Yaoundé OFFICIAL LANGUAGES: French, englishMONNAIE: Central African CFA franc 2002: Orange established in CameroonGDP: 5,900$ per capitaAREA: 475,442 km2

POPULATION: 22,000,000

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I like everything about the project run by the Injaz Egypt NGO, says Dina Amr. It specifically targets young people and it

makes it easy to combine volunteering with work, because courses take place early in the morning.”

Since the beginning of the year, the young Egyptian woman has been going to a Cairo school every Monday. “I used to teach young girls around 10 years old ideas about sustainable development. We talked about hygiene; ways of keeping the environment clean; importance of recycling… These schoolgirls have never been made aware of these subjects which, for me, are of vital importance. We thought up ways of recycling our waste based on methods that are already in use, and we found lots of new ideas on the internet. On the last day of the course, everyone showed the class what they had come up with. That was the best part! I particularly remember a student who made a bag out of a piece of old clothing. She had customised it. It was brilliant!” It didn’t take long for Dina to realise how positive the programme was. “All of the girls had skills; all they needed was someone to provide a spark. It was a revealing experience. In Egypt, kids have potential and are very keen to learn. All that’s missing is someone to give them a little push in the right direction. Unfortunately, they don’t get that helping

hand at school. That’s why we adults have to try and be models for them and teach them what we know.”Dina is firmly convinced that these educational gaps need to be filled as quickly as possible. “The older the children get, the more difficult it gets for them to catch up.” In the past, she worked with Plan Egypt which also focuses on helping children. “I helped kids in the old part of Cairo. They were very poor and didn’t go to school. To earn a living, they made items to sell.”She knows that people can learn anytime, anywhere and in any circumstance. “I spent my teenage years travelling, following my father, who’s a doctor around. The experience taught me to be independent, to create bonds with people of different nationalities … When I got back home, I wanted to share that experience. There are always things to do. Knowledge can be shared in an infinite number of ways.”

APOLLINE GUICHET

1987 / Born in Cairo, Egypt.2008 / Graduated from German University in Cairo.2009 / Worked in a public relations agency.2010 / Joined Mobinil, Orange’s subsidiary in Egypt.2013 / Joined Injaz Egypt non-profit organisation.

In Egypt, kids have potential and are very keen to learn ”

Dina Amr, providing the spark

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shareCAPITALE: Cairo OFFICIAL LANGUAGES: ArabicCURRENCY: Egyptian pound2007: Orange arrival in EgyptGDP: 2,788$ per capitaAREA: 1,001,449 km²POPULATION: 85,091,127

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When Soha Fathy got her business administration degree in 2011, she immediately started working for Mobinil, the Egyptian subsidiary of Orange, in Cairo.

The young woman, of 24, is aware of the opportunity she has been given and is also involved with Injaz: “This organisation seeks to build a link between the education system and the working world. I had the opportunity to study at a private school and the American school in Cairo. I know that most Egyptians don’t have that chance.” The Injaz NGO uses volunteers from the business world who share their experience and give lessons that are not part of the standard curriculum: “I think it’s my duty to pass on what I’ve learned. If young people want to get ahead, a lack of means shouldn’t prevent them from doing so.”For two months a year, Soha gives a class on environmental awareness: “I go to college every week and I explain the benefits of recycling, the importance of keeping the environment clean, and the impact it will have not only on the country’s future, but also on our own health.” Soha expects nothing in return and is often surprised at the welcome she receives: “I remember one group of girls who were very sceptical during our first meeting. I tried to show them how it was possible to transform a bottle of water, a can or a roll of toilet

paper. At the end of every class we imagined what we could do with these things instead of throwing them away. On the last day, I was surprised by how creative they were. They had made a pencil case out of cardboard, and a candle out of a glass jar. These kids aren’t used to getting help and they’re very receptive to what we have to say to them. They are full of potential and they just need someone to set off that Eureka moment.”In the Mobinil human resources department, Soha organises employee training to keep people up to date with “the latest technological developments”. At Injaz she faces other training related issues. But who knows, maybe in the future her students will become her colleagues? While she’s expecting this, Soha tries hard to spread her motto everywhere she goes: “Sharing knowledge must never stop”.

APOLLINE GUICHET

1989 / Born In Saudi Arabia

1997 / Her family moves to Egypt

2003 / Mobinil, now part of Orange, in Cairo, sets up a partnership with Injaz Egypt

2011 / Receives her business administration degree, specialising in marketing, from Cairo University

2011 / Joins Mobinil

2012 / Shares her professional experience at Injaz.

Sharing knowledge must never stop ”

Soha Fathy, the hand-over is underway

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CAPITALE: Cairo OFFICIAL LANGUAGES: ArabicCURRENCY: Egyptian pound2007: Orange arrival in EgyptGDP: 2,788$ per capitaAREA: 1,001,449 km²POPULATION: 85,091,127

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Helping others is an integral part of her life. 44-year old Fabienne Bôa has worked as a cash manager at Orange Caribbean for the

last eight years. Single, she grew up in a family where “helping others was a way of life”. Her parents taught her to “help and reach out to others”. As a 20 year old student affected by Cyclone Hugo, which devastated Guadeloupe, she got involved in the community’s response and promised herself that she would volunteer even more in the future.Eleven years later, Fabienne joined Orange Caribbean as a branch accounting officer. At the same time, she got involved in the Young Economic

campaign. “Orange Caribbean raised over 15 000 Euros through an SMS fund raising campaign. The following year, I was able to visit Haiti with a team from the Orange Foundation. We were able to see that the money we raised for the Red Cross, Aide et Action, Care and UNICEF was being put to very good use”, explains Fabienne Bôa. She is now member of the Adegaform Romélus NGO – which trains young Haitians to build houses.Deeply rewarded by her philanthropic work and the benefits it provides Fabienne Bôa sums up her commitment as “something vital and natural”. In September, she plans to get involved in the

company’s employee choir, which is also supported by the Foundation. It is a different way to get involved in the company and adds another a piece to the “positive jigsaw puzzle” of her life.

CORALINE BERTRAND

Chamber of Basse-Terre where she gave courses on stress and time management, chaired meetings, taught project methodology, etc. “Anything promoting personal development and supporting individuals really excites me! I have also been involved in a range of community and social actions such as raising awareness of child abuse through meetings, producing CD-ROMs, etc., leading discussions about the economy during a congress on the economic changes in the Caribbean, etc.”, explains the cash manager. In 2010, following the earthquake that devastated Haiti, Orange organised a large-scale fund raising

FABIENNE BÔA IN 5 DATES

1980 / Born in Clichy-la-Garennean (inner-suburb of Paris). Her family returns to Guadeloupe when she is a teenager.

1997 / Works as accounts and administration assistant and then accountant in a firm, in a non-profit organisation helping others secure employment, an engineering firm, etc.

2000 / Joins Orange Caribbean as a branch accounting officer in Basse-Terre and then is promoted head of customer accounts in the Jarry branch.

2005 / Cash manager at headquarters in Moudong-Jarry.

2011 / Participates to a mission in Haiti with the Orange Foundation. helping

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Fabienne Bôa, commitment - what could be more natural?

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Something vital and natural.”

CAPITAL: Paris OFFICIAL LANGUAGES: FrenchCURRENCY: Euro2001: Orange established in FranceGDP: 41,108$ per capitaAREA: 641,185 km²POPULATION: 66,600,000

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Thursday, 6:30 p.m. on the Cité des Platanes estate, Narbonne. This is where, along with five other Orange employee volunteers,

Philippe Evrard can be found every week, running IT workshops for the Traveller community. Philippe, who manages a team of order and delivery experts, began volunteering in April 2012 with the Orange Solidarité Numérique programme (ODS – Orange digital solidarity), in partnership with AMPG, the local association supporting travellers. For an hour and a half he took pleasure in the simple act of sharing his expertise: “The satisfaction of helping others is enough,” he explains. Philippe’s decision to pass on his knowledge was born of an awareness that not everyone had the same opportunities he enjoyed: “At France Telecom it was a natural step to start using the internet, as part of

something was shared by his students fills him with pride: “When I had to travel for work, I heard that they were asking where I was, when I was coming back… I was touched.” He was also proud to see his work bear fruit, especially when he remembers a very committed young couple who built a professional website: “They carried on making improvements, on their own. It was great to see them so motivated.” Despite the happy atmosphere, the sessions at the Platanes began to run out of steam, and the partnership with AMPG was suspended. While waiting for the digital workshops to start up again with AMPG in Narbonne, Philippe didn’t just twiddle his thumbs! He made a new commitment, to Habitat and Humanism NGO in Béziers. And, still in 2013, he and his colleagues instigated a one year partnership between ODS and the Youth association of

our work.” So, when he heard about ODS during the “hello tour” organised by Orange in 2011, he signed up as a volunteer. It was something he had wanted to do for a while, but lack of time prevented this father of three daughters, ages 14, 16 and 18, to take the first step. Philippe particularly enjoyed the openness of the setting provided by this initiative. It’s a place where listening without prejudice is king, and the ice is easily broken. He talks of an experience that was enriching, through which he has come to know a group of people who are often stigmatised by society, and for whom he quickly developed an affection for. “They are all very friendly and warm. When I missed a session and didn’t see them, I really missed them,” he confides, making no bones of talking about “ties of friendship”. And the fact that this sense of lacking

Razimbaud, a disadvantaged sector of Narbonne.For young people to the not-so-young, the digital world breaks down barriers and isolation… to the extent that Philippe is currently introducing some thirty “seniors” to the joys of the keyboard, with new digital workshops launched in Narbonne in May 2014. An exercise in citizenship has a duty to offer support to all those who need it most.

MAGALI SENNANE

PHILIPPE EVRARD IN 6 DATES1965 / Born in Metz

1984 / Joins France Telecom as a technician

2012 / Starts working at Orange Narbonne

2011 / Learns about Orange Digital Solidarity through the “hello tour” in Montpellier

2012 / Starts volunteering with the Traveller community

2014 / Digital workshops start for 30 seniors in Narbonne

Philippe Evrard makes connections

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When I missed a session and didn’t see them, I really missed them.”

CAPITAL: Paris OFFICIAL LANGUAGES: FrenchCURRENCY: Euro2001: Orange established in FranceGDP: 41,108$ per capitaAREA: 641,185 km²POPULATION: 66,600,000

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It’s good to get fresh blood. You start out very motivated,

wanting to make things happen!”

Apassionate believer in animal welfare, Christine Pratte, age 32, got recently involved in a whole new field: volunteering that is “focused on human beings.” Arriving from

Barcelona, where she had been living for the previous eight years and working for Orange for the last five, she settled in Nice in November 2011, taking the role of management controller. In Spain, Christine had put her heart and soul into an animal welfare NGO. It was an adventure that lasted five years. On her return to France she naturally began to look for a new commitment. Neither convinced nor inspired by the sorts of organisations she had previously worked with, she decided to sign up for the Orange Digital Solidarity programme (Orange Solidarité Numérique – OSN).On Monday evenings she now runs ODS IT workshops for young people ages 19 to 25 doing their national civic service, under the aegis of the Unis-Cité association. “They are mostly looking to improve their word-processing and spreadsheet skills,” she explains. For an hour and a half Christine reinvents herself as a teacher: “The positive side is they catch on very quickly. The downside is that they lose concentration just as quickly! The lesson needs to maintain momentum, which means I need to prepare it in advance.” But she doesn’t mind the extra work: “I see it as a way of improving myself,” she jokes.

In Barcelona Christine was a member of a small local NGO that worked to treat and home stray cats. It taught her about both the benefits and drawbacks of volunteering, the personal satisfaction it provides and the feelings of frustration that can also follow, “because nothing is ever completely completed…” With ODS she has discovered some new positive points: “What’s good is that there are plenty of colleagues involved. We know we can rely on each other.” The friendly atmosphere has helped her make connections with her co-workers: “We work in the same unit. Meeting each other in a different context helps us to bond.” Christine may harbour a flicker of nostalgia for her previous animal cause, but remains positive and sees the change in a favourable light: “It’s good for NGOs to get fresh blood. You start out very motivated, wanting to make things happen!” A good message for anyone hesitating.

MAGALI SENNANE

CHRISTINE PRATTE IN 5 DATES1980 / Born in Belgium

2004 / Leaves for Barcelona after university, on a European exchange programme.

2007 / Joins Orange Spain as management controller and starts volunteering with the SOS Cats NGO.

2011 / Returns to France to take up a management controller post at Orange in Nice.

2012 / Starts volunteering with Orange Digital Solidarity.

Christine Pratte of animals and men

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CAPITAL: Paris OFFICIAL LANGUAGES: FrenchCURRENCY: Euro2001: Orange established in FranceGDP: 41,108$ per capitaAREA: 641,185 km²POPULATION: 66,600,000

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Sandeep likes to talk about his father, an enthusiastic volunteer who dedicated a good deal of his energy and talent to

various non-profit organisations. “He taught poor children during his free time and always helped those in most need.” Since then, Sandeep has come to understand that the work done by volunteers has concrete, even vital repercussions. “My son had a brain haemorrhage at birth and was born with a heart condition. He was sponsored by a hospital in Saint Louis in the United States, which helped him survive. Now he’s 16, but he looks like he’s five. He was never supposed to be able to walk, but he’s been walking for some years now. He even enrolled in a specialised school. He was able

people. I go to the school at least once a fortnight to meet the children and help them learn.”The 49 year old project manager is proud of the fact that his employee volunteer work fits naturally with his professional life. “We have had a stand in our offices for over a year now. Young people come and sell their bread there, with the help of Tamana association. NGOs have to work with very little money. Large companies have the financial resources and networks needed to achieve what they want. It’s plain to see that when the two worlds meet, they can, together, and each according to their own capacities, help to make society better.” Sandeep always enjoyed the support of his wife. “She has also worked to further various causes. Our

to make so much progress thanks to the course I did in 1998.”For a year, Sandeep studied development therapy so that he could help children suffering from motor cerebral problems and other neurological conditions. “I learned equitherapy techniques (care based on contact with horses) and hydrotherapy procedures (care based on contact with water). I’m now working with the Tamana NGO on a project called ‘Living with Dignity’ which focuses on helping people with autism. Right now, we’re giving lessons in how to make bread, jam and pickles. With the help of the Orange Foundation we’ve been able to build dedicated classrooms. A year from now we expect we’ll have trained 60 to 70 young

shared commitment warms our hearts. Formerly, society helped us; now, it’s our responsibility to give something back. I’m very grateful to my manager, Mahalingam Venkat Ramanan, and Orange for giving me the opportunity to work for society.”

APOLLINE GUICHET

SANDEEP GOYAL IN 5 DATES1964 / Born in New Delhi, India.

1986 / First job at a State bank.

1998 / Trains in development therapy.

2005 / Graduates to a Master in IT from the University of Allahabad.

2005 / Joins Orange Business Services in New Delhi.

Sandeep Goyal, a volunteering spirit that runs in the family

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CAPITAL: New Delhi OFFICIAL LANGUAGES: Hindi, english and 21 other languagesCURRENCY: Indian rupeeGDP: 1,264$ per capitaAREA: 3,287,263 km²POPULATION: 1,277,803,914

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A year from now we expect we’ll have trained 60 to 70 young people ”

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As you grow older, you discover that you have two hands: one for helping yourself, the other for helping others.”

When asked why he volunteers, Amit Kohli always comes out with this quote from the actress Audrey Hepburn. There is no point saying any more: “it sums everything up.” The 37 year old Indian engineer has joined Tamana NGO, an organisation helping people with autism. “It’s an issue which doesn’t get enough attention in our society, so it’s up to us to do something about it. With our team of volunteers, we have built a bakery and a little jam and pickle factory. The aim is to help young autistic people learn a trade and get a job. Twice a month, a member of the team visits them. It’s a long-term project that I’ll be involved in until March 2014.”For as long as he can remember, Amit has always felt a part of local life. The list of his initiatives is long and keeps on growing. He has cleaned up sites to preserve the environment, helped children with visual problems pass their exams, collected old computers to give to public sector schools, and visited the elderly. “I remember one occasion with some people living in a retirement home. We’d invited them to a festival that we’d arranged for them specially. We’d organised food and transport and even thought up a little souvenir present for them. Succeeding in involving this group of people

in a local event was very satisfying. Everyone went home happy!”Amit says that his energy comes from the values his family taught him during his childhood. “Straightforwardness, generosity, commitment … those are the principles that I get my strength from. My family taught me our traditions, but they also encouraged me to be open-minded. They encouraged me to do more, and taught me the importance of sharing in life.” Amit is also motivated by faith, something that he cultivates on a day-to-day basis. “One day, I will come face to face with the Almighty and His first question will be, ‘What have you done for other people?’” In the meantime, Amit, a man who loves jokes and quotes, remains true to his motto: “It’s your attitude, not your aptitude that determines your altitude in life.”*

APOLLINE GUICHET

1976 / Born in New Delhi, India.

1998 / Graduates with a degree in Engineering from the University of Pune, India.

2005 / Joins Orange Business Services after working in various telecommunications companies.

2007 / Contributes to charity projects organised by Orange in India.

2013 / Becomes a member of the Tamana NGO.

The importance in life of sharing ”

Amit Kohli, a sense of commitment

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* Zig Ziglar, 1926-2012, guru of personal development.

CAPITAL: New Delhi OFFICIAL LANGUAGES: Hindi, english and 21 other languagesCURRENCY: Indian rupeeGDP: 1,264$ per capitaAREA: 3,287,263 km²POPULATION: 1,277,803,914

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Being diagnosed with cancer is one of the most serious mental, social, and physical challenges a person may face. The diagnosis and its consequences turn patients’ worlds

(and those around them) upside down,” says Khaled Dweik. He is a living proof of this fact. Ten years ago his wife was diagnosed with breast cancer; today she is in complete remission. Khaled and his family now devote their time to support others with the same illness. Initially they got involved with various organisations, then in 2012 Khaled, a civil engineer, set up his own non-profit organisation. Al Wa’ad’s motto is embody hope, and it helps both cancer patients and survivors, offering support on all fronts. Orange Jordan is supporting this cause. Khaled, 50, has spent his entire career at the company, which has always encouraged his altruism.“In 2008 I joined the social responsibility team. Every time volunteers are needed, I’m informed by email. I’ve been all over the country helping people in need. I brought them food, school supplies, blankets, and even heating equipment. Through these experiences, I’ve learned how to better respond to peoples’ needs. This has given me ideas for my own organisation.” Having made this connection, Al Wa’ad is now in Orange’s philanthropic loop. It helps people by distributing meals to patients and their families. It improves their nutrition and quality of life. The organisation also

helps arrange camps for young people, and groups for both families and healthcare professionals. Al Wa’ad is also involved in donating school bags for children who have just been diagnosed or who are hospitalised.“In the future, I would like this co-operation to extend to awareness campaigns on risk factors, symptoms, and the benefits of an early diagnosis, both for the individual and the community. It’s about saving lives!” Khaled supported his wife for six months while she underwent surgery and chemotherapy in her fight against cancer. Her recovery might have been enough for him were it not for his humanity. When one loves, one doesn’t keep score.

ANNE-LAURE MURIER

1964 / Born in Irbid, Jordan’s second most populous city, 85 km from Amman.

1986 / Newly graduated in civil engineering from the University of Baghdad, he joins Jordan Telecom, today’s Orange Jordan, as an on-site engineer.

2004 / His wife falls ill and recovers after six months of treatment.

2008 / Becomes volunteer leader of Orange’s social responsibility programme

2010 / Sets up Al Wa’ad, which supports cancer patients and survivors. The organisation is also involved in awareness campaigns through its internet site and via Facebook.

Khaled Dweik, hope gives you life

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CAPITAL: Amman OFFICIAL LANGUAGES: ArabicCURRENCY: Jordanian dinar 2006: Orange established in JordanGDP: 4,499$ per capitaAREA: 92,000 km²POPULATION: 6,407,000

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It’s about saving lives! ”

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Although only 28 years old, Bardees Smairat achieves the highest levels of seniority especially when it comes to optimising projects, improving customer satisfaction levels, and

providing support to new initiatives. Last spring she was promoted Senior Process Analyst at Orange Jordan. An enthusiast at heart, Bardees does not only love her job but she also has a passion for teaching and she thinks it is important to pass on knowledge. “I got my chance to teach thanks to the company’s CSR approach,” says this born teacher, who is more than happy to pursue her passions with the encouragement of her managers.In 2010, she started to teach a soft skills class to public school students for one or two hours a week. In her sessions, she addressed several issues namely: how to communicate positively, how to identify a problem and find a solution, how to make decisions and how to stand out in the labour market. Her courses, which were not overly academic but very inspirational, were very popular amongst her 12-14 year old students.“Fun games, such as role playing, reveal the kind of talents that teenagers are rarely asked to express. This helps them prepare for the corporate world. In these days and age, a degree is not enough: you have to know how to position yourself, to identify market needs, create a business plan, and then set up a small or medium-sized enterprise. I am very proud to help young people build their identities. As

opposed to, I had the privilege to go to an excellent private school, but that’s not what prepared me for life.”Organised via the Injaz programme, which Orange Jordan supports, these personal and professional development sessions have been boosted by the addition of a workshop for 16-18 year old. In spring 2013, teenagers benefiting from the program were able to get a jump on the competition by examining the issues involved in entrepreneurship and thinking about how to develop their careers and potential businesses by taking carefully thought out risks.

An impeccable professional who does employee volunteer work for the less fortunate, Bardees is a model manager, and a leader for whom, as we learned, “vision and advice make all the difference.”

ANNE-LAURE MURIER

1985 / Born in Amman, Jordan.

2008 / Two months after graduating to a degree in Industrial Engineering from the University of Jordan, she was hired by Orange as a processes and projects analyst.

2010 / Thanks to Orange’s CSR policy, she began to give courses to 12-14 year old in a public school in Amman.

2010 / The summer brings more good news. At 25, she was promoted to the position of Senior Analyst.

2013 / Still on a voluntary basis, she holds her first entrepreneurship workshop, for students aged between 16 and 18.

I am very proud to be helping young people construct their identities ”

Bardees Smairat, experience helping young people

born teacher

CAPITAL: Amman OFFICIAL LANGUAGES: ArabicCURRENCY: Jordanian dinar 2006: Orange established in JordanGDP: 4,499$ per capitaAREA: 92,000 km²POPULATION: 6,407,000

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leaderI like the idea that by doing my bit for society every day, I can make a difference. That is what drives me, as a volunteer, to

help the disadvantaged. This may involve me being on the ground myself, or trying to get colleagues involved, or raising awareness of the general public about the powerful impact volunteering can have.” This radiant 36 year old Kenyan, who had to go through life step by step, slowly but surely, speaks out of experience. Besides the 150 km journey to reach the capital, Nairobi, she has come a long way since her childhood in Nakuru. After completing secondary school in her home town, Eunice went to work in order to fund her university studies in the capital, spending 10 years at a number of different jobs. With her first marketing diploma under her belt, she joined Orange Telkom Kenya at one of its shops. Four years later, she earned a degree in sales administration which she put to use by joining the head office. For the past year, she has been working as a sales manager, handling 23 accounts in the corporate market department.“Although I have not lived a life of luxury, I have always considered myself more fortunate than others, with a loving family and a place in the Adventist Community. That is where I started giving my time: as group leader, I organised visits to orphanages and collected staple products,

amongst other things.” Once a leader, always a leader… Shortly after volunteering at Orange to head a large-scale campaign to clean up various shanty towns in Nairobi, she was appointed a “communicator”, along with 35 of her colleagues. A devastating fire in one of the capital’s neighbourhoods gave them a task to focus on in their new role. At their initiative, members of the staff collected clothing, food and other goods to help the victims survive. In 2011, the staff once again joined forces to donate their time and money over the Christmas season. The following year, the annual Christmas Cheer programme reached out to 220 orphaned and abandoned children from centres like the Good Samaritan Children’s Home. This year, Eunice is focusing on autism on a personal and professional basis at Orange, where she chairs the local task group. Sometimes, her two daughters join her. Her daily work bears witness to her commitment.

ANNE-LAURE MURIER EUNICE BONARERI MOSETI IN 5 DATES1985 / Born in Nakuru, a two-hour drive from Nairobi.

2008 / Joins Orange Telkom Kenya, where she is based in a shop for four years before moving onto a job as sales manager in the corporate segment.

2010 / Obtains a degree in business administration, with a focus on marketing.

2010 / Appointed Orange Communicator, seeks to get her colleagues involved in employee volunteering.

2013 / One year after taking part in the Christmas Cheer programme, she starts chairing the group which rolls out Orange’s autism programme at the local level.

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I like the idea that by doing my bit for society every day, I can make a difference.”

CAPITAL: Nairobi OFFICIAL LANGUAGES: Swahili, EnglishCURRENCY: Kenyan shilling 2008: Orange established in KenyaGDP: 1,700$ per capitaAREA: 580,367 km²POPULATION: 43,013,341

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Knowing how to pass the ball is the golden rule for this football fan and father of four who also manages another team, in

Orange’s Nairobi offices: “ I grew up not far from here in the village of Kibra. At that time it was a Nubian community where there was extreme deprivation. We had nothing, including electricity and running water”. To escape that poverty and the temptation to turn to crime to get out of it, Mohammed turned to sport. “Now it’s my turn to give back to young people where I come from.” Mohammed has never left the area he grew up in. He remains faithful to the community that helped keep him on track for all those years.

team spirit. It’s character building for these young men. The effort they put in to become responsible shows everybody their good will.” Now they stand on the right path, it is up to them to decide where they score the goals. The national leagues may be a far off dream, but there are others where the group is the winner.Their coach is a living testament to this. After having worked his way up the ladder at Orange, he is now not only training manager for the purchasing department, but also puts himself at the forefront to manage his 105 colleagues’ employee volunteering activities. In 2013, together with the social responsibility team, he visited the Good Samaritan orphanage, in one of Nairobi’s

In Kenya, a quarter of the population lives on less than one dollar a day. Despite its recent economic take-off, this developing country facing with social problems on such a scale that youth programs remain in the locker room. Being of Nubian heritage does not help integration either, and is practically a red card when it comes to civic rights. Kenyan citizenship is far from guaranteed at birth.“Since 2010, I have been managing an under-23 football team, for young people to demonstrate their football prowess, but also to improve their self-esteem. Alongside training, we organise monthly discussions on entrepreneurship, business management and even

rundown areas. Then, on their own initiative, his team went back there bringing clothing, books, food and other essential goods: “Helping others get on their feet is a passion”, says Mohammed. His daughter, who is a keen runner won’t tell you otherwise.

ANNE-LAURE MURIER

MOHAMMED MUSA IN 5 DATES1966 / Born in Kibra, near Nairobi.

1987 / Three years after completing secondary school, he joins Telkom Kenya, which later joined the Orange Group.

2011 / Working on telephony and network management sessions, the former technical assistant becomes head of the customer services team.

2010 / Sets up a football program for under 23 to keep them on the right track.

2013 / Under the auspices of Orange’s social responsibility programme he works with an orphanage in a Nairobi slum.

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CAPITAL: Nairobi OFFICIAL LANGUAGES: Swahili, EnglishCURRENCY: Kenyan shilling 2008: Orange established in KenyaGDP: 1,700$ per capitaAREA: 580,367 km² / 43,013,341 people

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P rinciples, conviction, and the desire to improve things in her country: that would be one way to sum up Romina Ravelomihary. Ever since joining Orange

Madagascar seven years ago, Romina, 31, has always been interested in philanthropy initiatives, and particularly volunteering actions. She says, “ever since I was little, I have felt how lucky I am in comparison to other Madagascans, because I’ve had the opportunity to go to school. It has made me want to share my knowledge. I immediately got involved in various initiatives, for example by volunteering as a teacher at the Betikara orphanage in Ankadivato, located in a central part of the capital, Antananarivo.”

building of class rooms in Ambohitrimo Ambohimanga, 20 kilometres north of Antananarivo. “We want to give 241 pupils the right conditions to study. For now their school only has one classroom. We organised a running event to collect funds and buy bricks and roofing. Work is due to begin on August 15th and will last three to four months. And we’ve already begun to dig a well to provide water for the school.”In her department Romina Ravelomihary heads up a team of eight. Like her, other Orange Madagascar employees are getting involved in volunteering work, but so far with only limited commitment, especially due to the local political and economic crisis. Orange

Romina began as a sales operative, then became trainer at Orange business school, and is now head of quality and customer experience. She has always found the time to get involved. “I’m very sociable, and volunteering helps me to meet amazing people, and to enjoy helping young people move forward. I do feel a certain pride in contributing to the development of my country,” this colleague clarifies. In 2009, through her company, she became involved in the Coup de Pouce NGO, helping create an exhibition hall in Ambatolampy, 70 kilometres south of the capital, where young, disadvantaged people can display their work. She is currently joining forces at Lion Club to work on

in Madagascar has been carrying out philanthropic initiatives since 2006, and supports a number of projects, like the creation of Orange Solidarité Madagascar two years ago. We only need now to persuade more colleagues to get involved.

CORALINE BERTRAND

ROMINA RAVELOMIHARY IN 5 DATES1982 / Born in Antsirabe, Madagascar.

2003 / On 18 June, Société Malgache de Mobile (SMM), founded in 1997, becomes Orange Madagascar. Today the subsidiary has nearly 700 employees.

2006 / Romina joins Orange Madagascar as a sales operative, after receiving a Master degree in management. She goes on to become trainer at Orange School business school.

2009 / The young woman gets involved in the Coup de Pouce association, then the Lions Club, both supported by Orange.

2012 / She is appointed head of quality and customer experience, in March

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We want to give 241 pupils the right conditions to study.”

CAPITAL: AntananarivoOFFICIAL LANGUAGES: Malagasy, FrenchCURRENCY: Malagasy ariary2003: Orange established in MadagascarGDP: 391$ per capitaAREA: 587,040 km²POPULATION: 22,446,000

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To explain his desire to help other people, Andrei Buzdugan describes a childhood friend of his. “He was one of my neighbours.

He was from a very poor family and his parents drank too much. Some days he didn’t have anything to eat. He had to go fishing to bring food back home. Sometimes I went with him. We became friends and I began to steal food from home to give him. My mother always knew, but she never said anything about it.” A few years later, the young Moldovan is taking part in a project called Suflet2suflet (soul-to-soul). “Thanks to the internet, we were able to collect money for poor families so that they could buy Christmas gifts,” says Andrei. In 2011, just after he

Andrei feels useful. One day, for example, a teenager asked him why it was a good idea to stop smoking. “I told him that with the money he saved he’d be able to buy an iPhone. We made a quick calculation: a packet of cigarettes represents a budget of €1.50 per day. If you multiply that figure by 365, you get €550. He drew his own conclusions!” Andrei feels close to the kids he meets. “I had an ordinary adolescence, he says, with a twinkle in his eye. I rebelled against my parents, I came back home late, and I took up smoking. But I’ve quit since!” Today, he has found a balance between his professional life, his private life and his commitment to the orphanage. “My wife, the most

important person in my life, has agreed to share any time I get to spend there. Sometimes she even gives us a hand with the courses!” So, naturally, when asked when he thinks he’ll stop doing volunteer work, he replies: “The day when there are no more orphans in Moldova.”

APOLLINE GUICHET

had started at Orange as assistant in the Customer Service Department, a colleague at the company’s Foundation asked him if he would like to step in for a volunteer. “We went to an orphanage, recalls the 23 year old. I was so fascinated that I decided to throw myself into it heart and soul. Our team runs courses in different subjects for young people four or five times a month. We talk about careers and work options. We cover health issues, including alcohol, tobacco and drugs. We also talk about organ trafficking. These kids give more back than we give them in the first place. It’s really interesting talking to a 15 year old who already thinks like a man of 25. Every time I leave the orphanage, I’m charged up with positive energy.”

1989 / Born in Vadul Iui Isac, a village in the south of Moldova.

2009 / Orange Foundation launched in Moldova.

2010 / Graduates from the Moldovan Academy of Economic Studies.

2011 / Joins Orange.

2011 / Joins the employee volunteer programme “Ne Pasa” which works with orphans.

These kids give more back than we give them in the first place.”

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CAPITALE: Chișinău OFFICIAL LANGUAGES: RomanianCURRENCY: Moldovan leu GDP: 1,630$ per capitaAREA: 33,843 km² / 3,656,843 people

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Abdourhamane Bahare is a dynamic communicator, who is delighted of having been able to contribute to the expansion of a company that now counts 1.6 million ciments in Niger

over the past 5 years. “My aim is to satisfy the customer and build loyalty”, says Abdourhamane, who at just 30 is heading Orange’s call centre in Niamey. With responsibility, for a team of 7 supervisors, 115 customer advisors who get nearly 6,000 calls daily, he is nevertheless relaxed and smiling. It should be said that since his recruitment five years ago, Abdourhamane has been moving swiftly up through the ranks. From customer advisor he became call centre supervisor, then sales operative, and finally in 2012, department head at

Although he was unable to save his family lands, the experience was a turning point. “When I was 24, I decided to sit the technical baccalaureate, and passed it,” he says. “I then applied to Orange while continuing with my work for Femjes, which since its inception rehabilitated 300 young people.” Since then he has had a better grasp of his aspirations: a penchant for sales and a vocation to help his fellow men. “I put my hand up the moment the call went out from the Orange Foundation to help out in October 2012, with the distribution of aid in Liboré (Tillabéry region), after the floods.” Gifted with a team spirit he has nurtured as an enthusiastic football player, Abdourhamane recruited 35 other volunteers from the Orange staff to distribute 180 tons of food (rice and maize) to 1,800 households

the call centre. “Someone noticed that I was good with the customers”, he explains modestly.He is a man of action, who at 18 began volunteering with the Femjes NGO (Femme-Jeunesse-Environnement-Santé, Women-Youth-Environment-Health), which works towards the sustainable rehabilitation of street children, as well as launching himself into studies at the IPDR institute for rural development in Kollo, near Niamey because he wanted to save his parents’ impoverished land. “I was sure that good management was all it would take,” he remembers. Four years of study were rewarded with a technician diploma following an internship in France in partnership with the Auzeville Agricultural School (Toulouse) and then the national civic service at the Niger Ministry of Agriculture.

that fell victim to the disaster (12,600 people). This represented a donation of 65 million CFA francs (€100,000), in line with the Foundation’s values, which dedicate a portion of its budget to emergency situations in countries where the Group operates. Solidarity is priceless.

NOUARA BENAÏ

ABDOURHAMANE BAHARE IN 5 DATES1985 / Born in Niger on 24 December.

2005 / Learns about volunteering and solidarity with Femjes NGO. Receives his technician’s diploma from the IPDR in Kollo following a three month internship in France.

2007 / Receives his technical baccalaureate and applies to Orange.

2008 / 15 May, hired by Orange. June 30, Orange’s commercial launch in Niger.

2012 / 20 October, takes part in a volunteering mission to bring aid to flood victims in Liboré. 25 November, appointed call centre department head in Niamey..

Abdourhamane Bahare solidarity in action

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I put my hand up the moment the call went out from the Orange Foundation.”

CAPITAL: NiameyOFFICIALS LANGUAGES: French, and 15 others “national languages”CURRENCY: West African CFA franc2008: Orange established in NigerGDP: 381$ per capitaAREA: 1,267,000 km² / 17,129,076 people

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Man is a social animal,” says this brainy man, convinced that individual success depends on contact and cooperation with other people. Director of R&D at Orange

Labs in Poland, Sebastian Grabowski began putting his personal philosophy into action when he was still at university. Setting up associations and launching civic initiatives, Sebastian, a member of the Student Parliament and a University Senator, already believed that everyone is capable of making a difference. Today, with his team, made up of around a hundred people, he promotes a policy of participatory democracy. In the corporate world, this is called management. As long as you forget the old school mentality. “Why, if you want to gain people’s trust and get them all to work towards a specific goal, should you be authoritarian, calculating, cold and distant? Volunteering proves the opposite approach can be every bit as successful.” For example, Orzyny Primary School has been transformed by a team of employee volunteers including Sebastian. Almost all of the rooms have been repainted, and the grounds and sports fields have been spruced up… It should be pointed out that the project was well prepared; everyone pitched in, including the town mayor, the headmaster, the fire department and local community members, making sure that the buildings were secured and tools made available to

the volunteers. Meals were also provided to boost their energy and enthusiasm.“Project management, team building, sharing responsibilities: volunteering is a real school of management,” says Sebastian, who is fascinated by social innovation and uses empathy as a driving force. He is not afraid of grabbing a paint brush and getting things done. In fact, it was by wearing a Father Christmas outfit to hand out presents to children in a hospital that he discovered volunteer activities at Orange. Since a successful field trip to prepare a school renovation project, he has applied the same approach to all of his team’s volunteering projects. A panel of his staff visits the site, meets local people, defines what’s needed, assesses what kind of resources are available, and draws up a funding request for the Orange Foundation. The work is then divided into a number of different tasks. The key? Mutual trust leading to shared satisfaction.

ANNE-LAURE MURIER

1975 / Born in Grudziadz, 230 kilometres north-west of Warsaw.

2001 / After becoming an expert in telecommunications, he begins his professional career at Orange Poland.

2009 / At the Orange Labs Poland, he becomes Service Platforms and Middleware Director

2009 / Already involved in employee volunteering activities thanks to the Orange Foundation, he participates in a school renovation project in the town of Ruciane-Nida (organized by Piotr Muszyński, VP of Orange Poland).

2013 / Appointed Director of Orange Labs Poland.

Mutual trust leading to shared satisfaction. ”

Sebastian Grabowski, volunteering is a management school

CAPITALE: Warsaw LANGUE OFFICIELLE: PolishMONNAIE: Złoty 2012: Orange established in PolandGDP: 12,300$ per capitaAREA: 312,679 Km² / 38,544,513 people

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She’s a coach with an original career path.Twelve years ago, Edyta Kolodziej’s first steps as a professional led her to Orange Polska, where she worked in the customer

service department. A springboard for the physical education graduate, who has been able to conquer all obstacles in her path. Adding a professional coaching certificate to her postgraduate qualification in human resources, she became a trainer. After talking to managers and defining the needs of their teams, she organises group workshops and individual sessions. At the same time, she teaches aspiring coaches. And as all of this wasn’t enough, she also found the time to bear two children. So where does she get the

the hospital in Ciechanow, where she lives, she helped organise events in primary school classes. Within the framework of the Foundation, she seeks grants for projects focusing on the needs of children in her home village. Edyta loves the people she helps and they definitely love in return. During the courses on Internet safety that she has been giving in schools since 2010, with the tables arranged in a circle, she arranged forty-five minute discussions in which the young students’ attention never faltered for one moment. The teachers even ask her what’s the secret of her success. “Of course, we talk about the risks of putting private data online or sending unpleasant messages. Even if they do have technical skills, children aren’t equipped to

energy to do the voluntary work that earned her such prestige at Orange? “On a day-to-day basis, being a mother, a woman and a professional means having to fulfil multiple roles and meet their respective demands, explains the 35 year old fighting force. What I do as an employee volunteer generates so much positive energy that I’m on a high for days afterwards!” The opportunity to perform this kind of work appeared in late 2005, when the Orange Foundation Poland launched the Become a Santa Claus project. “When I imagined, on one hand, a happy family gathering, and, on the other, the suffering and confusion experienced by hospitalised children, I instantly realised that I needed to join the project.” Later on, after renovating a day care room at

deal with the reality of cyber-violence. However I do teach them other things. When we were working in a group session, one of the kids, who was usually very shy, suddenly decided to become a leader”, she says, proudly.

ANNE-LAURE MURIER

EDYTA KOLODZIEJ IN 5 DATES1985 / Born in Plonsk, central Poland.

2001 / Her first job, at Telekomunikacja Polska, now Orange Polska.

2005 / The Become a Father Christmas project marks the beginning of her volunteering for the Orange Foundation Poland, recently set up in Poland.

2007 / Edyta gives birth to her first boy child. Three years later she bears a girl.

2010 / Working in schools, she introduces children to security on the Internet, an initiative that earns her an Orange Polska Together for Other People diploma, awarded the most active employee volunteer.

Edyta Kolodziej, a born go-between

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CAPITALE: Warsaw LANGUE OFFICIELLE: PolishMONNAIE: Złoty 2012: Orange established in PolandGDP: 12,300$ per capitaAREA: 312,679 Km² / 38,544,513 people

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opportunityBecause being alive means sharing”: Solange Akoua has taken the Orange Côte d’Ivoire Télécom Foundation’s motto to

heart. Hired in 2001 in Abidjan by the Orange Group, which has over 1,300 employees and manages 7.5 million customers, Solange started the accounts department before joining the finance department six years later. On average, she makes around 800 invoice payments a month to 1,000 regular suppliers. “By paying a supplier, I sort out a problem and have the satisfaction of upholding my company’s commitments”, explains Solange, who draws on her childhood values. During primary school, she lived in the Boukani region in the north east of the country - an area

success to the willingness of your parents, you must always be hopeful and take your turn to help others”. Her chance to help came in April 2005 when she learned that her former primary school in Bobé had gone up in flames during the dry season. “For three years the children continued to study in terrible conditions; many dropped out completely”, remembers Solange who moved heaven and earth to raise money. She received 40 million CFA (61,000 Euros) from the Orange Côte d’Ivoire Télécom Foundation. Result: in September 2011, the school rose from its ashes with six newly equipped classrooms located in a new building and another renovated building. The new school welcomes

where the local population makes a living out of growing cashew nuts. To help her fulfil her dream of becoming an accountant, her parents sent the 13-year old to stay with a family in Dabou 600 km away where she was able to further her education at the school where the head of the family was the headmaster “I only saw my family during summer holidays but I didn’t complain as I saw this as an opportunity my six brothers and sisters - who only completed primary school - never had”. It is all about how you choose to see things! She qualified as an accountant in 1997 after attending the “École Pratique de la Chambre de Commerce et d’Industrie” of Ivory Coast but she never forgot her family’s dedication and help: “When you owe your

children but also women from the village who are taking literacy courses. A double victory for Solange who, in Abidjan, is responsible for the education of fifteen children: her own (two), her husband’s and her nieces and nephews. What a classy lady!

NOUARA BENAÏ

Solange Akoua, the sharing school

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SOLANGE AKOUA IN 5 DATES1970 / Born in Bobé in north eastern Côte d’Ivoire.

1983 / Moves to Dabou 600 km away from her home.

1997 / Receives a BTS (advanced technical qualification) in accounting from the “École Pratique de la Chambre de Commerce et d’Industrie” in Abidjan. Gets a job as an accountant in a car dealership.

2001 / Joins Orange in Abidjan as an accountant.

2011 / Re-opens the school in Bobé thanks to her hard work and support from the Orange Côte d’Ivoire Télécom Foundation.

CAPITAL: YamoussoukroOFFICIAL LANGUAGES: FrenchCURRENCY: West African CFA franc 2002: Orange established in Republic of Ivory CoastGDP: 1,036$ per capitaAREA: 322,462 km²POPULATION: 26,202,000

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Hired as a quality monitoring engineer at Orange Côte d’Ivoire Telecom seven years ago, Mamadou Diomande, now 31, is head of E2E planning and architecture. He is

responsible for planning various national network developments and modelling end-to-end architecture. Born in Touba in the north-west of the country, he grew up in Korhogo 600 km. from Abidjan with his reassuring stay-at-home mum and inspiring father. “My father worked at the National Electric Company and wanted the very best for his seven children. He helped us with our homework everyday to ensure a better future for us”.It was in the wooded savannah of his homeland that Mamadou found his commitment to helping others from his family but also the Sénoufos (the main ethnic group in the region), known for their strong community ties linked to growing millet, corn, yams, etc. After completing primary school in Korhogo, he earned a government scholarship, which enabled him to further his education at the Yamassoukro secondary school. At 23, after receiving his baccalaureate and a diploma from the National Polytechnic Institute of Yamassoukro, he moved to Abidjan. There, he discovered new values during a telecoms internship: sharing information and communicating to better perform tasks. When he was only 22 - two years before he joined Orange - he co-founded the ‘Iqra’ NGO, which fights illiteracy by promoting education and mutual assistance. “Iqra means reading but it’s about learning and educating. They go hand in hand”.

The real turning point was in 2004 during a visit to Man - in the 18 Mountains region located 60 km. from Abidjan – where Mamadou noticed that many children were not attending school due to the poverty caused by the military- political crisis of 19 September 2002. Iqra uses a range of methods to reduce school dropout rates caused by lack of school supplies and undetected visual and hearing impairments. Through the NGO, 40 cases of impaired vision and hearing were detected; 1,000 families have been made aware of the importance of schooling and school books have been distributed to over 700 children, boosting school attendance. “My work at Iqra has given me the opportunity to give others the chances I was given. Helping others to succeed at school is essential. With the Orange Côte d’Ivoire Télécom Foundation, I helped construct the M’Brago school and donate text books to schools which have been built or renovated by the Foundation”. “Alone, we go faster but together, we go further”, is his motto.

NOUARA BENAÏ

1982 / Born in Touba, Côte d’Ivoire.

1992 / Earns a scholarship to study in a prestigious secondary school.

2004 / Starts volunteering with Man and co-founds the NGO ‘Iqra’, which promotes learning.

2005 / Receives his engineering diploma from the National Polytechnic Institute of Yamoussoukro.

2006 / Joins Orange Côte d’Ivoire Télécom.

Together, we go further ”

Mamadou Diomande, inherited values

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CAPITAL: YamoussoukroOFFICIAL LANGUAGES: FrenchCURRENCY: West African CFA franc 2002: Orange established in Republic of Ivory CoastGDP: 1,036$ per capitaAREA: 322,462 km²POPULATION: 26,202,000

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contributing40-year old Jacques Lindley Clifford Montille

already has a long volunteering career behind him. Industrial Designer at Mauritius

Telecom (MT) for eighteen years, this father of three boys started volunteering when he still was in middle school. Brought up with his brother and sister in a religious family - his mother worked as a school teacher and his father at the town hall in Port-Louis (the capital) - he started visiting prisoners with Father Jauffret from the Beau-Bassin parish. “This was my first experience of providing moral support and giving real help to others. In terms of human relationships, I learned a lot”, explained Jacques.As a long-term volunteer at Catholic Action for Children(ACE) – better known as Midade – Jacques

Mauritius Telecom Foundation. “The Foundation supports the NGOs MT employees help. I also volunteered to weed and clean up the Aigrettes Island and helped at a reading event at the theatre for the Le Flamboyant nursery school located in Cité Richelieu (10 kn. from Port-Louis), and at a training session for young footballers in Réduit located in the centre of the island”, explains this employee volunteer who favours educational and environmental initiatives.“Contributing to the company’s philanthropic work means we can balance our professional and social lives, which is really rewarding. It also helps us to get to know our colleagues better and to develop closer relationships”, explains Jacques Lindley Clifford

Montille helps children aged 3 to 16 in their daily lives: religious education, outings, etc. An MT employee since he was 22, he now focuses his volunteering activities on sport: “In partnership with schools in the Zone d’Éducation Prioritaire (priority schooling zone), I set up a sports school called the Port-Louis Red Star Volley-Ball Academy for children from disadvantaged neighbourhoods. The idea is to pass on values such as discipline and respect for others through sporting activities”.This commitment to helping others, especially people in difficulty, naturally led him to volunteer with Seva (Social Engagement Voluntary Actions), a non-profit organisation created in 2012 by the CEO of Mauritius Telecom and supported by the

Montille. For Jacques, volunteering is “the school of life”: we learn to listen, we learn patience, generosity and dedication. Qualities, which are also useful in professional life. QED.

CORALINE BERTRAND

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JACQUES LINDLEY CLIFFORD MONTILLE IN 5 DATES1973 / Born in Port-Louis, Mauritius.

1988 / In middle school, visits prisoners with Father Jauffret.

1991 / For four years is involved in Catholic Action for Children(ACE). Technical trainer at the Mauritius Institute of Training and Development (MITD) working with young people experiencing problems with their schooling.

1995 / Joins Mauritius Telecom (MT) as an Industrial Designer.

2012 / Gets involved with Social Engagement Voluntary Actions (Seva) supported by the Mauritius Telecom Foundation

CAPITAL: Port-LouisOFFICIAL LANGUAGES: French, EnglishCURRENCY: Mauritian rupee 2008: Orange established in Republic of MauritiusGDP: 7,593$ per capitaAREA: 2,040 km²POPULATION: 1,286,340

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elf-made man is a term France Santharum, 53 and head of supplier accounts at Mauritius Telecom, can legitimately claim. France, who has

always worked in telecoms – first as a civil servant and then at Mauritius Telecom following privatisation in 1992 – was raised by his stay-at-home mother who taught him the value of helping others. “I lost my father when I was 2. My five brothers and sisters and I grew up quite poor but lacking nothing”, explained the Senior Officer modestly. France Santharum, a married father of three, became aware of the importance of helping others at 16, when his family’s home burned to the ground.

A commitment which brings him great satisfaction and prompted him to volunteer within Mauritius Telecom. “In 2012, our CEO launched Seva - Social Engagement Voluntary Actions - which is supported by the Foundation. Linking one’s professional life and volunteer work immediately interested me as both require a deep commitment to achieve the goals”, explained the volunteer. Through Seva, France Santharum gives IT lessons to elderly people, teaches disadvantaged children about the history of their island and donates books and computers. He also finds time to read to an 11-year old after an appeal was launched during an episode of Anou Bouze, a TV programme that encourages people to

volunteer. His guiding principle in life? “If we all helped each other, the world would be better a place”. And even more so if companies got involved too!

APOLLINE GUICHET

“People helped us so much! Even strangers came to give a hand and help us re-build. I thought then that later on I would help others”. Thirty years later he started teaching adults to read and write while working in Burundi at a subsidiary of Mauritius Telecom. “I wanted to teach them something useful even if I couldn’t solve all of their problems”. When he returned to Mauritius, France Santharum got involved with “L’Unité de Diolle” Club. With the NGO, for nearly five years he participated in a range of philanthropic actions such as encouraging people to donate blood, distributing meals to the homeless, organising meetings about harmful effects of drugs, etc.

FRANCE SANTHARUM IN 5 DATES

1960 / Born in Henrietta 24 km. south of Port-Louis. 1976 / The family house burns down. 1992 / Privatisation of the Department of Telecommunications, where he is a

civil servant managing client invoicing. It then becomes Mauritius Telecom (MT).

2006 / Spends a year working in Burundi for Africel Burundi, a subsidiary of MT, as DHR and CFO. Gives adult literacy lessons.

2012 / Head of supplier accounts at Mauritius Telecom, gets involved in Social Engagement Voluntary Actions (Seva), which is supported by the Mauritius Telecom Foundation.

If we all helped each other, the world would be better a place.”

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France Santharum, grateful self-made man

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CAPITAL: Port-LouisOFFICIAL LANGUAGES: French, EnglishCURRENCY: Mauritian rupee 2008: Orange established in Republic of MauritiusGDP: 7,593$ per capitaAREA: 2,040 km²POPULATION: 1,286,340

REPUBLIC OF MAURITIUS

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Andreea Haba has made her commitment a way of life. She wouldn’t be able to say how much time she dedicates to it, so anchored it is in her daily life. At the university

she was already part of the NGO World Vision Romania, which distributed books to students. Today, she helps children with visual and hearing impairments participate in extra-curricular activities (making postcards, organising fairs, etc). However, the 37 year old customer relations manager does not stop there. She is also a part of other organisations such as New Horizons Foundation, Let’s do it Romania and Eco Assist: “These organisations are involved in education, social

grandfather taught me to love books and history. My grandmother taught me many things; I learned Christmas songs with her, and the mysteries of our traditional crafts. I’ve forgotten the technique now, but I’m going to learn it again so I can pass it on to my children. I like thinking back to those precious moments I shared with my grandparents.”Andrea is very sensitive to the word “thank you” that she often hears after completing a good deed: “This word is a magic formula that we’ve ended up making banal.” She sees her deeds themselves as thanks enough: “Last spring I was collecting rubbish from a lake with my family and other volunteers. Two fishermen were catching fish and letting them go straight away. There was a lot of rubbish around

projects and the environment. My children often follow me into these projects voluntarily. It’s a way of raising their awareness and making them more responsible. Our lives are becoming ever more complicated, and we don’t realise there are simple actions we can still take. Sometimes it’s enough to tidy a neighbour’s garden for them or take care of a sick abandoned animal, and find a home for it, or collecting and recycling paper...” Andreea grew up in Alba lulia, a historic town in Transylvania: “I had a normal childhood for that time. I was a good pupil and was very sporty. During the school holidays, I played with my friends. In summer I stayed with my grandparents in the country and I helped them around the house or in the garden. My

them, cans, plastic bottles etc. Two children came with an enormous bag and big yellow gloves. They picked everything up. The fishermen left without saying a word, their heads held low...”

APOLLINE GUICHET

ANDREEA HABA IN 5 DATES1976 / Born in Alba lulia, Romania.

1999 / Graduates from the school of economics in Cluj-Napoca.

1999 / Starts working for Mobilrom, which becomes Orange Romania.

2009 / Gets involved in different organisations dealing with education, social projects and the environment.

2012 / Launch of the Orange Foundation in Romania.

Andreea Haba, day to day campaigner

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Thank you, a magic formula that we’ve ended up making banal ”

CAPITAL: Bucarest OFFICIAL LANGUAGES: RomanianCURRENCY: Romanian leu 2002: Orange established in RoumaniaGDP: 7,542$ per capitaAREA: 238,391 km²POPULATION: 21,413,815

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I thought that people had become indifferent, that they had stopped worrying about what was going on around them,” says Martin Mastalir, head of B2B proposition marketing

at Orange Slovensko. He had this uncomfortable feeling ten years ago.In 2004, he decided to use his professional skills to help Orange Foundation: “I follow-up on projects which have received a grant. The last one aimed to bring Snoezelen therapy to a school helping children in need. The therapy consists of placing people in a peaceful environment which stimulates their senses. It is used for children with learning difficulties, communication or behavioural problems, or who are physically or mentally disabled.”Martin has also joined the Association of Samaritans of the Slovak Republic which helps elderly people: “Right now, my role is to come up with a business model to launch an awareness campaign.” Depending on what needs to be done, he dedicates one to ten hours every month: “People who are close to me support me because they believe a commitment like this brings out the best of us. I have two children, a three year old daughter and a six year old son. I want them to grow up in a more welcoming world. The good news is that we can make that happen. I grew up in Slovakia under a Communist regime. My view is

heavily biased by the fact that I was a little boy, but I had the impression that people were closer then. There is a real threat coming from people living ever more cut off from each other, obsessed with their own lives, strangers to what is going on next door.”Since he got involved, Martin has found an answer to his questions. Selfishness is no key to success; he is living proof of this. At 35, he has an important position in a multinational company, but he didn’t forget to make room for others in his daily life: “We have to share our success. It’s not about taking on impossible challenges. Many actions on a small scale are worth more than aiming for a big unattainable goal.” Martin remains optimistic: “Money can’t become the only driving force in society. The best response to this trend is to give more without expecting anything back. I believe it because there will always be volunteers ready to do just that.”

APOLLINE GUICHET

1978 / Born in Trencin, Slovakia.

1998 / Launch of the Orange Foundation in Slovakia.

2003 / Joins Orange after working in the banking sector.

2004 / Gets involved in the Orange Foundation.

2005 / Graduates from the Faculty of National Economy in Bratislava.

A commitment like this brings out the best of us ”

CAPITAL: Bratislava OFFICIAL LANGUAGES: SlovakCURRENCY: Euro2002: Orange established in SlovakiaGDP: 16,103$ per capitaAREA: 49,035 km²POPULATION: 5,410,836 people

SLOVAKIA

Martin Mastalir, success is only worth it if it is shared

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Even though he is far from being a ice skater champion, Carlos Garcia did not hesitate to lace up his ice skates to accompany disabled children:

“It was in 2009”, says the engineer, senior project manager in Orange Spain’s technical department: “Our company had just launched Solidarios Orange, an Intranet which listed employee volunteer opportunities in different NGOs. One of them, Deporte y Desafío (Sport and Challenge), told me that they didn’t have enough volunteers, which was limiting the work they could

This literature and philosophy lover’s wisdom is boundless. Apart from his ice skating duties, Carlos helps out on certain Sunday mornings at outdoor education camps. These sessions for disabled children include golf, canoeing, music, and a variety of games to stimulate their senses. Occasionally, he also encourages them to ski and ride bikes to shift things up a gear. He has improved his own fitness by taking part in Pilates classes. Building a close relationship with a young autistic girl was a “highly emotional experience” and is a cherished memory.“Thanks to the Orange Foundation Spain I was able to live these experiences. These NGOs are important because once we are adults and have embarked on our careers, we don’t always know how to go about offering help.” Carlos has also been able to indulge his love of travel through the scheme, spending a year in Orange Romania, exchanging good work practices with his colleagues in the purchasing department. The name of this Orange internal mobility program could be Carlos’ mantra: Share your Talents.

ANNE-LAURE MURIER

accomplish, so I dived in.”Four years later, the intrepid 40 year old says his self-confidence has grown: “Investing in others is something I would recommend to everyone, because it develops self-esteem.” Moreover, these activities are a great way to gain perspective on one’s own life: “Supporting children’s tenacity in the facing of their mental or physical disability, makes you put your ego aside. Just seeing the smiles on the faces of children and their parents is a reward by itself. That’s worth much more than anything we give them.”

CARLOS GARCIA IN 5 DATES1970 / Born in Santander, Cantabria, on Spain’s northern

coast

1998 / Joins Amena, which three months later officially becomes Orange Spain

2009 / When the Intranet Solidarios Orange is launched, he gets more involved in volunteer projects via the Foundation.

2010 / His technical innovations qualify him to take part in the International Festival of Ideas in Warsaw, together with a hundred of his colleagues.

2012 / Through the internal mobility program Share your Talents, he spends a year at Orange Romania.

Carlos Garcia, volunteering is a team sport

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That’s worth much more than anything we give them ”

CAPITAL: Madrid OFFICIAL LANGUAGES: SpanishCURRENCY: Euro2006: Orange established in SpainGDP: 30,639$ per capitaAREA: 505,911 km²POPULATION: 47,265,321

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Mercedes Ubeda portrays her life as a spirited anthem, in opulent heart-warming movements.

The Orange Spain employee enthusiastically describes her career path as, “a three-part score.” She now works as a travel cost supervisor at the support services department. Before Internet, mobile phones and corporate management, she was initially drawn to the legal field and worked to help impoverished women. When her third child turned out to be twins, she took a break from work. Then, as the new millennium came close, the magic of the Internet and the dawn of email connected her to service operators. She joined Retevision (since acquired by

“It’s an amazing, inspiring, enriching and rewarding experience. We sing at company events in front of 1,000 co-workers, like at the 21st “Nuit de la Voix” Concert in Paris, but we also perform for isolated and underprivileged populations, in outdoor venues for people with autism, in retirement homes and other places. Each of these events is a challenge which rewards us hundredfold for what we give. The Monday rehearsals are the highlight of the week!” It really must help recharge her batteries because she also finds the energy to dedicate time to an Indian foundation. “Making sure kids don’t slip through the cracks and giving them a future - it’s a no-brainer. I know that the Colours of Calcutta

Orange) and earned a Master degree in e-commerce. She also dedicated time to her passion for journalism and is still a monthly contributor to an online media outlet.Amid this whirlwind of activity, since 1998 she has been committed to philanthropy, sending monthly donations to Aldeas Infantiles NGO. In 2009, she got her start in employee volunteering through an internal program called Solidarios Orange. The Solidarios Orange platform encourages employees to submit projects to help disabled children; Mercedes was in charge of listing submissions. A year later, the Orange Foundation Spain made her heart beat to a new tune: choral music! The lively fifty-something signed up for the employee choir.

Foundation is a trusted organisation and I can promote its project through Solidarios Orange.” This energetic and plain-spoken woman is a self-proclaimed ‘Alice in Wonderland’ who knows how to get things done!

ANNE-LAURE MURIER

MERCEDES UBEDA IN 5 DATES1960 / Born in Barcelona.

2001 / Joins Orange.

2009 / Starts volunteering for activities posted on the Solidarios Orange Intranet.

2010 / Joins the Orange Foundation Spain choral music program. This program has inspired 35 other choral groups around the Orange footprint.

2011 / Interested in the Colours of Calcutta project, she begins supporting its Foundation.

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It’s an amazing, inspiring, enriching and rewarding experience. ”

CAPITAL: Madrid OFFICIAL LANGUAGES: SpanishCURRENCY: Euro2006: Orange established in SpainGDP: 30,639$ per capitaAREA: 505,911 km²POPULATION: 47,265,321

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I t was in 2010, upon the commercial launch of Orange Tunisia, that Sami Saadaoui joined the company, at which he is now an OSS administrator in the IT department. Based in

Tunis, Orange Tunisia now counts 1,200 employees and more than two million customers. “I am proud to belong to a company which is socially responsible, carrying out charitable actions to improve our fellow citizens’ living conditions,” he immediately asserts with the enthusiasm of a youthful 29. Sami grew up as part of a nurturing family in the Aouina neighbourhood of Tunis: “I was a good student who dreamed of a job that would allow me to see the world and travel.” He was only 18 when he first got involved in volunteering, with the Leo Club Coralys, distributing meals to those most in need. It was an experience which very quickly made him the perfect employee volunteer. When, in September 2012, Orange Tunisia team approached him to help with the launch of the school built with Orange Foundation funds in Ouled Dhifallah, 250 kilometres from the capital, there was no hesitation. “I coordinated the distribution of supplies, clothing and bicycles, to encourage school attendance in this mountainous region where it’s a challenge to just reach school.” More motivated than ever, a year later in 2013 he helped develop a Lions Club – Orange Tunisia partnership to secure the future of Les Caravanes Santé (Caravans of Health) which

- thanks to a team of volunteer doctors – have brought proper healthcare to isolated villages since 2003. By taking part in the first flagship action of the Village Project on 5 May 2013 he made a decisive step in his commitment. The initiative involves installing a water source, a health facility and a schools in villages, to promote education and also local economic activity. It’s a holistic program, a sustainable concept that acts in the social, economic and environmental dimensions. “Together with around thirty of my colleagues, I took part in a training day for the people of Bir Salah (in the east of the country, 270 kilometres from the capital) focusing on cultivating an acacia plantation. It’s an ideal tree, both to fight desertification, because it grows quickly, and for the economy, because it produces a raw material for export and use in the cosmetics industry.” Sami holds nothing back in his wish to build a socially responsible world. It’s his way of travelling.

NOUARA BENAÏ

1983 / Born in Tunis.

2001 / First charity task with Leo Club Coralys.

2009 / Joins Orange Tunisia.

2011 / Master in IT sciences from Carthage University.

2012 / First action with the Orange Foundation, at Ouled Dhifallah school to encourage attendance.

2013 / Takes part in two actions with the Foundation. On 5 May the flagship action in Bir Salah as part of the Village Project, including access to water, healthcare and education.

I am proud to belong to a company which is socially responsible ”

Sami Saadaoui on all fronts

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CAPITAL: Tunis OFFICIAL LANGUAGES: ArabicCURRENCY: Tunisian dinar2010: Orange established in TunisiaGDP: 4,200$ per capitaAREA: 163,610 km²POPULATION: 10,886,500

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Belhassen Seghaier is one of those people who are not shy about their interest in their work: “ADSL is my world. I like working with landlines, making progress with the customer

thanks to the advanced technical capability of technology and wide scope of action.” Belhassen joined Orange Tunisia in 2010 as a Level 2 manager – dedicated to solving technical problems - and in 2012 he moved to the customer service department where he leads a team of 10 people, each of them handling around fifty calls a day. As a child, however, Belhassen had other dreams. At age 8 he was dreaming of mechanics and aviation,

and help disadvantaged families in Sidi Aïch (in the centre of the country). It was an emotional situation, finding oneself face to face with people who had many, but simple, needs.” The Foundation acts in emergency situations that arise in countries where the Group operates. And Belhassen, who dreams of a better world for everyone, didn’t stop there. Soon, still with the Foundation, he got involved with Le Pari de L’Enfance NGO (founded in 2003 by Aman Merabet), which works with children with autism: the first initiative in Tunisia that is part of the program focusing on those rejected because of their financial situation, health, or disability. “At the organisation’s

premises I met a dedicated team and children with specific educational needs – who taught me a great deal very simply. I danced with them, sang and made pictures. With Orange Tunisia, charity is not just about financial aid; human involvement takes precedence.” Because charity is a shared blessing.

NOUARA BENAÏ

but poor eyesight and lack of funds made him turn towards engineering. In Tunis, where he was born and grew up, he went to primary and secondary school before training as an advanced technician in business management. His humanity is at the heart of his actions. “Giving, helping, taking part and sharing are the magic words for me, in a social equation where joy is the goal.” At 36, Belhassen’s eyes beam when he remembers his first experience in charity work with the Orange Foundation, on 14 January 2012. “It was sometime after the Jasmine Revolution, I was able to help distribute donations (food, clothing, etc.) thanks to the Foundation, which had asked the employees of Orange Tunisia to come

1977 / Born in Tunis.

2001 / First job with Teleperformance after training as an advanced technician in business management.

2010 / Hired as a Level 2 Manager for Orange Tunisia, where he handled technical issues.

2012 / First experience of volunteering with Orange Tunisia – a turning point. Head of a team at the customer service department.

2012 / Second experience in employee volunteering, with Le Pari de l’Enfance NGO working with children autistic.shared

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CAPITAL: Tunis OFFICIAL LANGUAGES: ArabicCURRENCY: Tunisian dinar2010: Orange established in TunisiaGDP: 4,200$ per capitaAREA: 163,610 km² / 10,886,500 people

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My first experience in volunteering took place at high school when I joined the girl guides. I’m 29 now and I’m still a guide.” This anecdote tells us a great

deal about Rehema Nakayiza. Like her smiling face, framed by a bob haircut and a pair of strict glasses, she is a woman of principle, who considers volunteering as a serious business. Her motivations, personal and professional? Providing the best service possible to other people. It is not by chance Rehema joined Orange as a customer service executive. Eight months later, her professionalism earned her a job at the dedicated switchboard catering to the company’s premium business customers. After nine months on the job, another promotion led her to her current position as a workforce planner responsible for preparing budgets, forecasting workloads and organising work rosters in liaison with Orange call centres providing customer service and sales in Uganda. As her career develops, she would like to work as business analyst, a field in which her current role at Orange has given her experience. Another experience is her employee volunteering at Orange Expo, in 2011, 2012 and 2013. Based in Kampala, capital of the East African country, the

event involved different actors in the company where the latest novelties and future innovations were shown to the public. At this event, Orange devices and services have been sold at reduced prices with many giveaways and this is geared towards improving the day-to-day experience of Ugandan people. In 2012, she also took part in the Ugandan edition of Orange Volunteer Week. “Mango, orange and guava trees: we’ve planted a number of different types of fruit trees in schools around Kampala. Improving the diet of school children by providing fruits and reforestation is a very imortant issue to me,” says the hard-working Rehema, who contributes to other environmental campaigns, visits orphanages, and gives career guidance to teenagers in her community. Sustainable development at its finest!

APOLLINE GUICHET

1985 / Born in Masaka, 140 kilometres south-west of Kampala, the Ugandan capital.

2008 / Graduates to a Bachelor of science degree in Education, with a master in Mathematics and Economics.

2010 / Joins Orange a year after the company establishes in Uganda, finding fertile ground on which to develop.

2011 / Her experience in customer services earns her a promotion as Workforce planner.

2013 / She receives the Unsung hero award at the customer experience Department.

Rehema Nakayiza, sowing partnerships and reaping the benefits

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CAPITAL: Kampala OFFICIAL LANGUAGES: English, SwahiliCURRENCY: Ugandan shilling2009: Orange established in UgandaGDP: 500$ per capitaAREA: 241,550 km²POPULATION: 34,131,400

UGANDA

Improving diet of school children by providing fruits and reforestation is a very imortant issue to me ”

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If Sarah Nanyonga is already thinking about her retirement, it is not because she is worried about herself, but because she is concerned about other people. “I will help children in need in my village.” At 50, an

almost canonical age in Uganda being so close to average life expectancy, Sarah, who holds a diploma in secretarial studies, is not lacking energy. She has been working for Orange for three years, proud of having joined the international company that had, at that point, only just entered the Ugandan market. “I always put my heart and soul into missions that are assigned to me, and I’m always ready to learn.”Now a warehouse management assistant, she was previously an employee at a coffee producer and distributor, migrating from the finance department to the dispatch department. In 1997, she discovered the world of telecoms by working for the national commission which regulates the sector. Then, she joined Hits Telecom, which became Orange Uganda in 2009. Representing the company in the Great Lakes Region, the subsidiary also uses its CSR policy to meet local needs. And there are many of them, a fact to which Sarah can attest. In 2002, in spite of her professional and family duties, she joined a local association, for whom, amongst other things, she does secretarial work. Thanks to her good work, the challenges revealed by the volunteers of her community in conjunction with the authorities of her village of

Kawempe, are described in a professional style activities report. It contains descriptions of dilapidated service roads whose channels and ditches have been widened. And what about sanitary infrastructure? Liable to spread diseases, these service roads have been equipped with waste disposal units and well as pit toilets. Meanwhile, the road network proper, tarmaced or otherwise, has been cleared of plastic bags and pebbles, and a roundabout has been renovated … It is almost as if Sarah wanted to apologise for not doing more for the program organised by Orange… Amongst her stock taking and invoicing tasks, she finds the time to spend one or two days planting and tending to trees during Orange Volunteering Week. “I like other people, I like helping them,” she says modestly. Blessed are the pure of heart!

ANNE-LAURE MURIER

1963 / Born in Mbarara in the west of Uganda.

1990 / Gives birth to her first child, a boy, and starts to work for Kyagalanyi Coffee Ltd.

1997 / Joins the Ugandan Communications Commission and gives birth to a little girl.

2002 / Contributes to the development of her village via an association set up by the community.

2009 / At Hits Telecom for two years, she becomes a de facto employee of Orange Uganda, which enters the Ugandan market ready to implement its CSR policy.

I like other people, I like helping them”

Sarah Nanyonga, one for all

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CAPITAL: Kampala OFFICIAL LANGUAGES: English, SwahiliCURRENCY: Ugandan shilling2009: Orange established in UgandaGDP: 500$ per capitaAREA: 241,550 km²POPULATION: 34,131,400

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Alongside her job, Rebecca Welch is involved with Radio Lollipop, an NGO that has been offering support to hospitalised children since 1978.

The NGO organises frequent visits and has set up hospital radio stations. Over time, it has become involved in other activities as well; games, renovation, manuals, lectures etc.,“I lived a happy childhood” says Rebecca. “My parents both worked and dedicated a lot of time to my brother and me. I always felt lucky to have so much support from my family. My mother is a teacher, and she taught me that not all children have the same opportunities. Today I see some families fighting to be able to visit their sick children in hospital. They have to juggle travelling to and from the hospital, their work lives and their other children, who also need to be cared for. I try and make up for their absence by visiting their sick children as often as possible.”Every Tuesday, from 6 to 8:30 pm, Rebecca goes to the Evelina ward in St Thomas’ Hospital, opposite the Palace of Westminster in central London. When asked what moments stand out to her over the last two years, the 33 year old doesn’t fall short of stories: “There was a little girl unable to move or talk. For weeks we used feathers, balls and other tools to communicate through touch. One day, we noticed a new expression on her face. A doctor told us it was an expression of joy. That same week, a nurse told us that a little boy who had difficulty

speaking was a fan of the Westlife music group. We managed to get him to say their name on the radio and we held his hand so he was able to press the button and play his favourite song of theirs. His face just lit up!”Even if it’s sometimes hard to be sure of it, Rebecca feels her visits are like a breath of fresh air on the children’s’ ward: “When we leave, we often go and have a drink with the team from the NGO. We work so well together that we don’t want that moment to end. It’s an opportunity to share stories we’ve been faced with.” Rebecca appreciates this day of her week: “Even if I’ve had a hard day at work, it allows me to escape the daily grind and lets me put things in perspective. It brings me back to what’s important; appreciating the fact that I’am healthy, not getting too caught up into my problems and setting aside time for others. I think this experience will be of great use to me when I have kids...one day!”

APOLLINE GUICHET

1979 / Born in south-west London.2001 / Graduates in Law from the University of Warwick.2008 / Starts working at Orange in London.2011 / Joins Radio Lollipop.2012-2013 / Appointed head of fundraising for Radio Lollipop.

It lets me put things in perspective ”

CAPITAL: London OFFICIAL LANGUAGES: EnglishCURRENCY: Pound sterling 2011: Orange establishes in United-KingdomGDP: 36,119$ per capitaAREA: 242,821 km²POPULATION: 63,181,775

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This book has been published by Orange FoundationGeneral Secretary: Brigitte AudyEditorial design: François BaroinCoordination and monitoring: Florent Cavard and Emilie HouzelleHeads of Orange Foundations: Marie-Sophie Calot de Lardemelle (Vocal music), Stéphanie Lazaroo (Digital Solidarity), Pascale Paturle (Autism), and Mary-Lisa Durban and Luc Héripret (International)Sponsorship representatives: Lilith Martirosyan (Armenia), Sabine Desmette (Belgium), Phenyo Dingalo (Botswana), Gisèle Moulong (Cameroon), Rania El Daly (Egypt), Veronica Pensosi (Spain), Mary Lisa Durban (France), Luc Heripret (France), Mahalingam Ramanan (India), Reem Hashisho (Jordan), Kevin Wanjala (Kenya), Josie-Annick Randriambeloma (Madagascar), Ina Muntean-Bors (Moldova), Adama Moussa Tabo (Niger), Harriette Nbasirye Kasirye (Uganda), Ewa Krupa (Poland), Claudine Kouadio (Côte d’Ivoire), Bashir Mahamode (Mauritius), Andres Ferreiras (Dominican Republic), Amalia Fodor (Romania), Christine Walser-Sacau (UK), Andrea Gajdosova (Slovakia), and Asma Ennaifer (Tunisia).

www.fondationorange.com

Design, graphics and production: Agence LJ Corporate – www.ljcom.netArtistic Direction: Design by: Sébastien Lhotel

Printed at France Ouest printing pressesPrinted in Livarot (14) for Gutenberg Networks in July 2014

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acknowledgementsThis book has been published to acknowledge the volunteering activities of employees who dedicate themselves to promote solidarity and greater social cohesion. This book only shows a subjective selection of the volunteering activities (for several causes) of our 7,000 employees working outside France.

Portraits of Orange employees were published in 2011, 2012 and 2013 by Reporters d’Espoirs journalists. Malika Souyah (chief editor), Olympia Nemet, Gilles Vanderpooten, Apolline Guichet, Anne-Laure Murier, Nouara Benaï, Coraline Bertrand, and Magali SennaneTranslated by: Michael Lavin

Photos credits:Jean-Baptiste Mariou p. 28 and 30Isabela Herrero Rodriguez p. 66 and 68

GDP figures are those given by the 2010 International Monetary Fund.