PORTFOLIO Responding to Usability Issues Mary Chant, Certified Usability Analyst.

PORTFOLIO

Responding to Usability IssuesMary Chant, Certified Usability Analyst

ProcessIssueHow to add user centered design (UCD) to the development process?

ResponseEvangelize/Advocate

Visualize

Create a Road Map

PresentationIssueHow to inform stakeholders about research and best practices?

Response

Create a presentation

Build an intranet site

ResearchIssueHow to define users/user roles?Response

Gather data/ask questionsSurveysInterviewsObservationsKnowledge BasePersonae

IssueHow to justify a user interface design project?Response

Write a Business Case

IssueHow to document user interface requirements?Response

Validate requirements with product management, business analysts, and end usersWrite a Definition/UI Requirements Doc

WorkflowIssueHow to identify and communicate the workflow for a complex and/or high risk task?

SolutionCreate an activity diagram

Validate scenario(s)

Write a use case

DesignIssueHow to design a consistent interface?Response

Adhere to UI StandardsUse and reuse UI patterns when possible

IssueHow to design an efficient interface for a critical recurring activity?Response

Review current design (if applicable)Research Best PracticesCreate a prototypeTestRefine prototypeTest againSubmit for approvalDeliver prototype and functional spec

TestingIssueHow to explore the usability of existing interfaces and new designs?

ResponseIdentify high-risk features

Create test plan

Create test script

Perform testing

Report results

Make recommendations

ReviewIssueHow to offer helpful, high-level advice on short notice?

Response

Outline Issues/Questions/Suggestions

Submit UI Review