Portfolio

Nathan SteinerCareer Portfolio

Northwood University

Table of Contents

Personal Mission Statement...Slide 2

Resume...Slide 3

References...Slide 4

Elevator Speech...Slide 5

Excel Credit...Slide 6

Goals...Slide 7

Personal Mission Statement

My mission in the hospitality industry is to learn in as many areas as possible, go above on beyond what is asked of me by my employer or customer and to be enthusiastic in doing so.

Nathan Steiner15513 Kingston | Fraser, MI 48026 | 586.549.7710 | [email protected]

CERTIFICATIONSServSafe Expires: April 2016ServSafe Alcohol Expires: May 2014

PROFESSIONAL EXPERIENCE Catawba Island Club – Port Clinton, OH Galley/Pantry May-August 2011•Received orders from guests and entered into Jonas P.O.S. system in galley•Coordinated and executed all operations for holding cookouts for guests by the pool and bar areas

NADA Hotel and Conference Center - Midland, MI October 2011-April 2012Front Desk Agent•Responsible for checking guests in and out•Accepted cash/credit card payments and handled cash register•Operated phone system and received reservations over phone•Created weekly Occupancy and Housekeeping reports

Mackinac Center for Public Policy - Midland, MI May-September 2012Special Events Intern•Assist Special Events Director with communication to venue and guest speakers•Finalize registration list, reserved seating, and name tags•Set up and manage registration during event including managing 2-3 staff/interns during event

The H Hotel - Midland, MI April-November 2012Conference Services Attendant•Read and interpret set up from Banquet Event Order and diagram•Responsible for complete set up and tear down of event space•Set tables, chairs, bars, stage, dance floor, linens, skirting, and any technical equipment•Constant communication with banquet, kitchen, and engineering departments

The H Hotel - Midland, MI July 2012-PresentBanquet Server•Set full room including tables, silverware, etc.•Set up and tear down of food and beverage buffets•Serve plated and family style meals•Bartend and/or bar back for weddings and other special events•Use MICROS Inventory System to check in/out food, beer, wine, and liquor•Manage back hall dish tear down area for large dinners

ADDITIONAL EXPERIENCENorthwood University – Midland, MIResident Assistant August 2011-May 2012•Supervise and serve as mentor for 41 student residents•Manage administrative tasks including room condition reports, maintenance requests, incident reports, and room change process

EDUCATIONNorthwood University – Midland, MIBachelor of Business Administration – Hotel, Restaurant & Resort Management May 2014Cumulative GPA: 3.4/4.0

References

Karla SpaethTeacher & Advisor

Northwood University4000 Whiting Dr.

Midland, MI 48640989-837-4264

[email protected]

Bill ZvaraBanquet Manager

H Hotel111 W. Main StreetMidland, MI 48640

[email protected]

Lorie ShaneManaging Director of AdvancementMackinac Center for Public Policy

140 W. Main StreetMidland, MI 48640

[email protected]

Elevator Speech

Quick Facts

Currently

Senior at NU, Auto Show, Stafford Dinner

Banquet Server at H Hotel in Midland

Past

CIC, Mackinac Center Intern

NADA Front Desk

Excel Credit

Goals

Short Term

Explore the Hospitality Industry

Specifically cruises/resorts

Long Term

Own/Start a small restaurant/cafe